This is a sad tale of woe, so beware from buying from this store. I purchased first a freezer, then…read moreon a separate occasion, a floor-model range and refrigerator nearly one year ago. The freezer is fine, delivery was fine. The range and refrigerator delivery was ridiculous. Instead of showing up by 5 pm as promised, the two deliverymen came to my house at 10:30 pm on a Friday night! Whoever heard of such a thing! By the time they left it was 11:30 and they still had to drive back to Detroit. So whoever does the delivery scheduling has no idea what they are doing! The bigger issue is that whoever from the store that packed up the burner caps, grill plate and grills, had thrown everything into a plastic bag and every piece of metal got scratched. I had to request replacements for everything. In addition, the refrigerator handle to the bottom freezer had a big dent in the center, and so did the range handle. I requested replacements for everything. It took forever to get them! The burner caps, grill plate, grills and refrigerator handles took about two months to come in. Unfortunately, the refrigerator handle was stainless steel instead of brushed steel like the original was. The range handle took 10 months to get a replacement and that was only after I visited the store and bugged the manager literally every 3-4 weeks during that time. I did receive some compensation back, however, the entire hassle was not worth it. I will not return to ABC Warehouse, ever!

great costumer service. helped us stay in budget, friendly, and funny. great pricing too. explains…read morevery well. does delivering too! they also will pick up your old furniture if your buying a new one

I have used Durochers for every kitchen appliance I have after having used big box stores in past…read moreyears. I cannot begin to report that Durochers had the best salespeople and delivery workers I have ever seen in the appliance business. For starters, saleswoman Kathy C. went out of her way to help me with scheduling my most recent delivery. Even on her day off, she kindly helped me with some questions I asked her about. The delivery and installation men were Superlative. I had the best experience with Justin and Stephen. They were very prompt and gave me updates on when they would arrive, complete with texted maps of where they were in terms of getting to my house. Their installation was very well done, and I contribute that to the attention to detail they had in doing it. They was extremely courteous and respectful. I give Durochers great credit for having delivery and service people like these two young men. Outstanding! I have always been pleased with the appliances, service and delivery at Durochers. In addition when I needed a broken refrigerator shelf replaced the service department was excellent. I actually received the shelf a day after I ordered it. I was also given information on how to get reimbursed by the glass company as the shelf was still under warranty. ( I want to add that I had a $500 gift certificate from Lowes that I could have used, but preferred to deal with Durochers instead. By dealing with them I avoided the aggravation and hassles in dealing with a big box store that I felt could care less about its' customers).

I ordered all of our appliances from Derocher's for our new home build, and they installed the…read morewarming drawer. When we closed in April, we noticed that the warming drawer did not close straight or flush and has a gap of about 1/2" at the top. After notifying the builder, we nobody came out to look at it until May 19. The tech that came couldn't fix it but identified that it was installed with the rear higher than the front and that the installers would have to fix it and that he'd order some parts for them (not sure what parts). After nothing for a month, I contacted the person who sold the appliance on Jun 16. He responded that some parts were on order and he'd have to schedule instllers to come out. I asked what was on order and when installers would come out but have recieved no response. I've left multiple voice mails on his phone line and at both the Monroe and Sylvania stores in addition to my email inquiries. All have been ignored. It is now Jul 30 (2-1/2 months) and still nobody has contacted me.

This place looks like garage sale purgatory; if you're looking for antiques I'd go somewhere else…read more If you're looking for framed pictures reminiscent of those found in an office building hallway or collections of legal books, or CDs and DVDs, you've likely come to the right place. The people however are friendly and knowledgeable of their inventory. Also they didn't have any pool cues when I was there.

This store is a hidden treasure trove! Located in an industrial area it looks like a dead end, but…read moreventure in to find a warehouse of boxes and shelves full of hidden and lost treasures waiting to be rediscovered. I found two perfect uranium sherbet dessert glasses for $3 within 10 minutes an husband found some tools that were great value. If it weren't for having to meet friends we would have spent hours rummaging through boxes.

They've spent millions of dollars pushing the "Pro Event" telling the Contractors that it was "Big…read moreSavings" & we could enjoy exclusive offers" We came in prepared to purchase an order in excess $25,000 and received NO offers, or Savings, as advertised! So we bought a few things to drink and munch on, (not even a free cup of coffee to the contractors that I mean this was a really cheap event for something that they spent so much money on. ) Home Depot should understand that the contractors NEEDED PRICE SAVINGS, NOT OFFERS! For all the buddy that they spent on the advertise he tell everybody how wonderful they were. They should've just discounted the product and let the contractors enjoy the profit that they so desperately deserve and works so hard for!

I have been a HD fan for decades until yesterday. I purchased a generator online and had it…read moredelivered. I attempted to return it to the store as instructed for returns. Still strapped to the small pallet and never opened. I had my receipt, everything. They claimed a 7 day return policy change, yet everywhere I read online and on this order states I have 90 days. I returned it in 10 days. They could not get my return refunded back on my HD card and wanted me to take a store credit for $1100. I didn't need that. I have ordered many things online before from HD. After 2 hours they made me drive home to get my HDCC that I had forgotten. They couldn't look it up even. I finally got my refund to my HD CC, after driving 30 min back home. I will never buy anything again online or at this store. WARNING - their new return policy is 7 days, even though you will read otherwise. I should have purchased it through Amazon. And they wonder why they are losing business.

I bought a couch there a few years ago and it was the craziest thing. One cushion hardly had any…read morestuffing in it. I had to buy 2 bags of fiber fill and unzip it and add more stuffing. Never heard of anything like that before!

Just left American Freight after purchasing a new bedroom set. Kevin and Kimbo have been amazing…read more They've answered all my questions and kept looking through their inventory when I would change my mind. They are kind and patient that's for sure. They were honest about what they had in stock and time lines for new products to get in. This is our second time purchasing products from them. And I will say this. We will be back for a third

I have had previous bad experiences with ABC Warehouse, but I decided to give them another shot…read more Last February, I ordered a washer and dryer from them (this being the "another shot"). I was scheduled for delivery, left work, and they never showed up. I called and they said I wasn't on the schedule at all. We rescheduled. I left work and waited. The driver called me from nearby to double-check that I actually wanted both an electric dryer and a gas dryer (which were the two items they had on the truck). Of course, that is not what I ordered, so they took both items back to the warehouse and rescheduled again. I left work and waited. I eventually called to ask where they were and they told me my appliances had already been delivered (on the day/time the driver called to ask if I wanted two dryers). Once I explained what happened (and they confirmed the situation as if I was just making it up to get another set), we rescheduled. Finally! I get my washer and dryer. It's been weeks, at this point. The washer didn't work from the moment it was plugged in. I called to let them know and they told me I had to go through the warranty company. I (very frustrated, already) called the warranty company. The agent I spoke to told me that is complete nonsense. They delivered a defective unit to me and I needed to call them back and demand a replacement. I did and they delivered a new one, with every person I spoke to along the way telling me how they were doing me a big favor...for replacing a defective unit they delivered to my house...RIDICULOUS! Well...here we are, just over a year later. The washer no longer locks or spins...and guess what? My warranty is up as well. I KNEW not to go back. I knew. Yet, I tried again. I am the queen of second (and third and fourth) chances. (That's why they didn't get a bad review a year ago.) Never again, though. I don't know how in the world they are still in business. I have not had a single good interaction with them. It CAN'T be just me.

I am very disappointed with ABC Warehouse and specifically one of their employees. I do not know…read morehis name, but he needs to be fired. He did not attempt to listen to a simple issue I was having and instead chose to bate me and make me seem like I was an idiot and upset me. Then he had the audacity to say to others at the store that he had dealt with me on a TV and that is why he treated me HORRIBLY. I have never had an issue with them in the past, and I have bought thousands of dollars' worth of items from them. Not just this, but I did not receive what I purchased. And they did not complete the installation as they stated they would. So, needless to say, my car started doesn't work correctly and they are unwilling to help!!

My name Mark Barringer I purchased a washer from Best Buy for $624 May 28th a GE runs like sh.. it…read morestops three times during a wash I would like my money back or pick another one

They claimed they could do things about my appliance delivery that they weren't able to follow…read morethrough on. Waste of time. Cancelled the order and bought from Appliance Center instead.