your technician Thomas D was excellent. he was very courteous friendly and finished the freezer ice laker repair. I will recommend you for my friends and your office is just a block from my home. thanks Srinivasan 4912 W.Bancroft Street Toledo, Ohio 43615 read more

I have had to use them more times than I admit on my newer Maytag commercial quality washer. Their service tech have always been very good with communication and have done a good job repairing a very expensive piece of junk. After four years the washer is now unrepairable but instead of trying to talk me into fixing it they were open and honest. Will definitely use them if needed in the future. read more

Prompt response, pleasant technician, very pleased with the service from this company!

Finally a reliable, reasonable company that has great people to help you! I had a problem with my Speed-queen wash machine. I called for service department , and was able to schedule an appointment the next day! A gentleman by the name of Michael showed up and fixed everything and got my washer working again like brand new! Michael is incredible, he explained everything and fixed my wash machine so fast. I really appreciate this company for having reliable, honest, friendly and knowledgeable people like Michael! Thank you Dave Smith for your services, quality and care! Ten stars to you! read more

Almost immediate response time, good tech who arrived on time, did the job right. Will use Dave Smith Appliance Services again.

Dave Smith Appliance was able to fix my stove quickly: the stove was not properly installed by the builder and had flames shooting out of the lower oven. Dave Smith Appliance was able to identify the problem, got the part quickly and install the fix very quickly. The price was reasonable. I would highly recommend! read more

We had a service guy come to the house today and he refused to pull the washer out from it's space to check why its leaking water. He asked my 73 year old Mother to help him! He refused to do the job and left. Horrible service and just pure laziness. I would not recommend this place who treats senior citizens like this. Should be ashamed of yourselves!!! read more

When i called to schedule an ove repair, I gave them the model and year it ws purchased. When the service man arrived and started working he said that he could not replace the thermostat because of the age of the oven and the fact that the parts were after market. I was charged $119 for nothing. They knew ahead of time and shojld have been honest and told me then. Evidently they are not honest and just want a servoce call fee to tell you they cannot fix it because of thepart problem. The replacement parts are available but they wil lnot replace them. read more

We have used Dave Smith Appliance for appliance repair for several years now, and have found their services to be excellent for several specific reasons: First, they always schedule service calls promptly and arrive on time; Second, they are honest and fair with respect to their prices and quotes. For example, today's range repair was completed at 10% under the quoted amount. Third, their technicians are highly skilled. Dylan did an outstanding job today with respect to replacing the faulty infinite switches on our range, and answered all of our questions accurately and professionally. Fourth, their communication is excellent. Barb in the office responds to all email inquiries promptly and accurately, and the owner Dave--though no longer active in day-to-day operations--still responds to communications. While I don't write many five star reviews, this one is well deserved read more

My 2 year old dryer started making a loud clunking noise. The first place I called wanted to charge me $90 to walk in my door and then $25 for every 15 minutes thereafter. When I contacted Dave Smith Appliance, the customer service was friendly and competent. My appointment was made for the next business day. I got a call back giving me a time frame and the name of my service tech. I was told I'd get a price for the repairs before any work was started. The service tech was friendly and competent. The price was very reasonable. I would definitely recommend this business and would use them again for appliance repairs. read more

Do not use Smith Appliance and Repair. They came to give us a quote told us what part we needed took our money and were never to be heard from again. We called them for 2 months and were able to reach David one time and he said the part is delayed. That was over 7 months ago! I waited to post in hopes of finally resolving this and getting our washer fixed but crickets on any response! read more

Dave Smith appliance does not deserve even a single star. Unfortunately, I single star is needed to submit a review. After I figured out that the technician lied to me about the parts I needed, I canceled the service appointment that I had already paid for. Over two weeks after I canceled the appointment I have yet to receive my refund. I was told it would be at least another week before I would receive my money. read more

Over the last week, I have been experiencing problems with both my fridge and freezer and it was recommended that I contact this company. From scheduling the appointment with Judy and DuShon arriving for service, I couldn't be more pleased. Both very professional, and concerned about my problems. DuShon was very personable, allowing me to ask questions and didn't seem put off by answering them. He informed me about what he believed to be the problem, gave me a quote and didn't force the repair on me. I like that he gave me cleaning/maintenance tips and wasn't here just to sell me a part. I would highly recommend this company! read more

We have used Dave Smith Appliance Repair for a few years now, and most recently for a wall double oven repair and I can't say enough about the quality of the employees of this company. Matt came out on original call and check unit, informed me of potential problem but didn't pressure me to get repair done right away. After a few days I did decide to go ahead with repair ordered part and Michael and John came out fixed it and informed me how to keep ovens from breaking down again. The people are so nice and knowledgeable and after having to deal with a major appliance company because of a warranty I know what a gem Dave Smith is. read more

Poor customer service combined with blaming the manufacturer for delays. Their slogan is nothing close to what was expected. I will not use them again nor refer anyone to them. read more

We are very pleased with the service call with John F. He was very polite and knowledgeable about our ice maker. He explained everything so we could understand it. He went out of his way to make sure the refrigerator was working for our upcoming company. We highly recommend this company. read more

Fast response and very good customer service. Prices are fair for the excellent work. If I ever need appliance repair again, they'll be my first call. read more

Charges\d for 2 calls to look at 2 appliances at the same time and location, both appliances needed parts and if they ordered them it, they would have charged an additional call charge to install the parts. Call someone else. read more

Timely and quality service. Technician (Mike H.) was polite and capable. I highly recommend them.