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    Lowe's Home Improvement

    2.2 (66 reviews)
    Closed 7:00 am - 9:00 pm

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    Peter R.

    "Dave" the store manager at the Buford store location was horrible to deal with. I bought a pallet of laminate flooring to do a job. Turns out 5 boxes were a different color flooring. After going round and round with him, he finally said he would return it but would only give me the lesser cost of the flooring because it was a different flooring that wasn't as much. I have a receipt which shows what I paid and he refused to refund my money. The second I questioned him he said have a nice day. I was shocked!!! He then asked me to leave the store. I have never had anything like this happen to me. I spend millions of dollars on building supplies as I am a builder. This is a great reminder of why I love Home Depot so much. Maybe if Dave sobered up and shaved he would feel better about showing up to work. The stinch of day old alcohol on Dave was nasty. Growing up to an alcoholic, this smell of alcohol brought back some unwanted memories. Shame on Lowe's for not taking care of customers.

    Salema B.

    OMG, Sales Associate,Melanie, was amazing ! She went over and beyond ! I appreciate her SO MUCH! I waited forever for someone to help me or even acknowledge me to help me find the product. Melanie didn't work in the department I needed the product from , but she helped me anyway . I usually go to Home Depot, but Lowes had the product I needed. She is an employee who truly cares! Thank you, Melanie !

    Lowes
    Carlos D.

    It's home depot...tools, supplies, gardening, appliances..you name it, they got it..of its for your home this is..

    Lowe's Store, Suwanee, Georgia

    This is an awesome Lowe's!! Today I was helped by outstanding manager Sean, in addition to sweet Kristina and Kat. I left so appreciative that they care!!! I've purchased several appliances here, also paint, hardware, and more; but the plant department is my favorite!! I love their in-store displays, that they're always well stocked and super friendly. If they don't have something they'll order it with guaranteed delivery. Lowes of Suwanee is Number 1!!!

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    3 years ago

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    8 months ago

    I asked employee how to use a product and he tells me to read the directions, instead of helping!

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    4 years ago

    We hired Lowes to install windows. They were unable and then refused to refund our money. They are crooks.

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    I was fortunate to receive great customer service from the Assistant Store Manager, Sean Freeman at the SuWanee Location Store #2908.

    Mentioned in 2 reviews

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    S & S Ace Hardware - Paul helped me get this protective lens mounted with deeper screws.

    S & S Ace Hardware

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    4.8 mi
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    Went to return a Sthil attachment to S&S Ace Hardware in Buford. The part was not what we needed…read morebut the salesman continued to procrastinate by trying to sell us other components but we just wanted to get a refund. We ordered the part on-line from a store in Pensacola FL and hoped any Ace/Sthil dealer would refund our purchase. After listening to his continuing sales pitch we again asked for a refund on the unused item in the original box and our receipt. He finally said "I'll have to ask my manager". He came back stating they would not take the item and it was "obsolete". We purchased the item 32 days ago! We called the store in Pensacola and were told there would be no issue in refunding the purchase. This is the true statement of "No customer service, service. This store in Buford has changed based on our years of shopping this location and this salesman was very Kurt.! Just plain rude!!

    Bought ice melt week ago. There were no signs indicating item could not be returned. Did not use…read moreso went to return it and sign said could not be returned. Manager said so many people were returning items they changed the policy. I like to support local but will go to Home Depot or Lowe's in the future.

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