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Suwanee, GA

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2.8 (4 reviews)
Closed • 10:30 am - 6:30 pm

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Norman's Electronics - We have new operating hours!

Norman's Electronics

2.9(57 reviews)
1.3 mi

great service at reasonable prices. I would have no issue with trusting them on future repairsread more

I had previously thought highly of Norman's Electronics and had a positive experience with the…read morebusiness under its former ownership. Unfortunately, my recent experience under the new ownership was dramatically different. I brought in my vintage Pioneer SX-850 receiver for an evaluation. After a disagreement arose concerning the amount charged, I returned to retrieve my equipment and requested documentation confirming its return. What should have been a simple business transaction became an extremely confrontational encounter. Inside the business, the owner, Jeff, became so confrontational that I had to tell him to step back from me. I was then told to wait outside in approximately 90-degree heat while waiting for my documentation. Jeff placed my vintage receiver on a cart and pushed it outside, where the cart ended up in a ditch. I found the handling of my property and the manner in which I was treated completely unacceptable. The situation became serious enough that I contacted the Suwanee Police Department so there would be an independent record of the incident. I am an African American man over 70. After reflecting on the hostility of this encounter and the way I was treated, I seriously question whether racial bias played a role. I cannot know what was in another person's mind, so I will not present that as something I can prove. I can only describe what happened to me and why the experience left me with that concern. The owner's subsequent public response to my Google review only deepened my concerns. Rather than simply addressing the transaction, he accused me of bringing "negative energy" that "makes people lose their cool" and turned my disputed $99 credit into a promotional offer for other customers. For me, this stopped being about $99. It became about respect, professionalism, and how a customer and his property were treated when he questioned a charge. Based on my experience, I would not entrust Norman's Electronics with any of my vintage audio equipment again.

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Norman's Electronics - Pioneer Stereo

Pioneer Stereo

Norman's Electronics - Pioneer Receiver

Pioneer Receiver

Norman's Electronics

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FM Appliance - appliances - Updated October 2026

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