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    Lowe's Home Improvement

    1.8 (82 reviews)
    Open 6:00 am - 10:00 pm
    Updated 1 month ago

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    Picture of uninstalled ice maker with install kit

    This is my 4th terrible experience using Lowe's. In 2022 I ordered a fridge with install and haul away. The crew tried to refuse installation saying I had not paid, showed them paperwork n receipts where I had. Ordered a washer/dryer. Again, crew refused installation saying I needed new valves even tho they were only a year old. Had to reschedule. Next appointment crew wouldn't haul away without "cash incentive" even tho again I paid. I'm stupid, used them for another fridge today, this crew refused installation. I'm finally done. Learned my lesson. Lowe's is the worst. This is my first negative review on any business. DO NOT PAY FOR INSTALLATIONS! DO NOT PAY FOR HAUL AWAY. They pretend they don't have instructions to do that, they will not refund your money. 3 different crews have done this now. Highly recommend you use anyone else, never use Lowe's. The delivery crews are shady. ***Update. They took the waterline off my old fridge. Did not clamp it off. Flooded my kitchen. Did actual structure damage to my home. Zero stars

    Josi H.

    One of them go to spots when you're a whole grown up. Lowes is right by our house and I have always fancied them because their staff is helpful. All of our house projects start with help from these guys. First during COVID - 19, they are taking the perfect precautions and I am glad they have policies in place that the customers can see and are very aware of. We needed to replace a water meter lid and I had no clue what I was doing. My dad said well call Lowe's and even though they had different options, at least they let me know what the requirements were for the lid and how I could meet them. My hubby and his dad ended up putting something beautiful together. My birthday this last week - I wanted house plants so so badly. Being stuck in a house, I have been going stir crazy but wanted none other than to have plants to love, and care for and understand. The staff helped me pick out some easy ones and gave me legit instructions and I took notes and wasted their time but am very happy with the experience. We will continue to go here since it is so close to our house, and we are constantly upgrading our home so thanks Lowes for having all the homeowner things. Cheers

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    Page 1 of 3

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    This young man not only went and got me a cart but he took the time to look at each item and give me the location in the store.

    Mentioned in 2 reviews

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    The Home Depot

    The Home Depot

    2.3(63 reviews)
    1.6 mi
    $$

    I had the absolute best experience on 3/29/26 at 1:28pm at the customer service area by cashier…read moreJoshua and his manager which I'm so bummed to not remember his name. That manager went above and beyond for me after getting the dread information my gift card was fraudulent and whomever stole it used all my funds. He worked with me so I was still able to get the things I needed. His compassion and above and beyond problem solving was something you rarely see these days. I see why he's a manager and Home Depot is lucky to have him!! Thank you again manager if you happen to see this. This is now a core memory for me!!

    We walked in and used the app to determine which aisle to get the desired product. The app showed…read morewe were in the North Spokane store but it kept on telling me where it e was in the Issaquah store. One of the employees, Rob, said this is because it's out of stock. He even told me which aisle it was in. There were boxes in stock. Big fail Rob. When we tried to checkout, one of the items wouldn't scan because of an invalid barcode. The last tried a number of things to no avail and so she called the manager. The manager then redid everything she did, in front of her. I called him on not trusting the employees and he shrugged his shoulders and said he has to make sure. He had to call his manager who then checked again and then provided a new sky, which didn't work. Eventually they decided to code in a price that was the website. This took 20 minutes. Overall, I'd say they have a staffing issue starting at the top of the branch.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Lowe's Home Improvement - hardware - Updated May 2026

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