Purchased a Maytag washer and dryer, and the washer broke within a week. When we contacted Lowe's, we were told their return policy is only 48 hours if you didn't use a Lowe's credit card, which we were never told at the time of purchase. We've now been without a washer for three weeks. Maytag service finally came out after two weeks and immediately determined it needs a new motherboard and additional parts, which will take another week and a half to arrive. Overall, a very disappointing experience with both the product and the service timeline. read more

My washer died suddenly yesterday. And my dryer has been glitching. So I figured it was time to get a new set. I dreaded a delay due to the supply chain. I walked into Lowe's, and Sammy in the appliance department had me in and out within a half hour, a delivery scheduled for the next day. I walked out smiling. It was the easiest appliance transaction I have ever experienced. And I am so thankful I don't have to live long without a washer and dryer. I don't have a laundromat nearby. Thank you Lowe's. read more

As far as selection, I'm usually able to find what I came in for, and the prices are commensurate with their competitors. What really sets this store apart for me is the helpfulness of the sales associates. Today when I was in the store, four people offered to help me, which saved me a lot of time and frustration of hunting down the items by myself. For me, this sets them apart from their main competitor. Will definitely be back! read more

Lowe's Home Improvement - Christmas lights don't work? Recycle them at Lowe's! - Hardware Stores Near Me - Shawnee, Kansas

We bought automatic blinds for over $2,000 and it was the worst purchase experience of my life. After 7 months of talking to the manager and sending demand letters (I'm a lawyer) they still don't work. This place is a mess. They don't call back or fix problems. I will NEVER shop at a Lowe's and especially not this one ever again. read more

Bought a flat-top grill to be delivered. The store damaged it during assembly. This changed the delivery date to another week out and was communicated on the day delivery was expected (a week later). New date was a week out, even though a new purchase would be here in 2 days. No priority given to me. Tried to change delivery address locally and customer service rep was not empowered to do so. The only action she could take was to cancel the order. Really? Their new date was 5 days out. I would up cancelling the order. Re-ordering through the Overland Park store and getting delivery in 2 days. I understand things happen. But the store should step up and do something about it. So disappointed in Lowes for not empowering CS reps and not offering any restitution for not keeping their promises (or at least commitments). read more

This store hasn't gone downhill, it's gone off a cliff. Sales associates are largely friendly and seem interested in helping customers, but delivery and installation has been contracted out to lazy, disreputable third parties that Lowe's pretends to have no control over. We bought a major kitchen appliance and the delivery company refuses to show up as scheduled with the product. Lowe's store manager says he can't control whether they show up or not and advised me to complain to his manager or else nothing will ever change. WTF? I was told the store manager would call me about the problem, but I have not received a call from the cowardly store manager. We also had major problems with a custom counter top for a bathroom vanity. Lowe's had one company delivery it, but paid a different contractor to install it, so we had to wait for that contractor to call us to schedule. The stone company guys who delivered it expressed frustration about not being able to help and told us they've been dealing with a lot of pissed off Lowe's customers. Meanwhile the vanity top we ordered has sat on our bedroom floor in pieces for over a two weeks. When the installer finally did show up and unboxed the sinks he saw one was broken. He installed the unbroken sink and left a hole in the vanity where the broken sink should have been. He also didn't secure the shut off valve under the sink so water leaked through our floor and the ceiling below. It took an additional two weeks for the stone company to get a replacement sink for us. While all this was going on the local store manager was 100% absent. This store wouldn't return my calls or help us at all. We got Lowes corporate headquarters involved by bashing the company on social media pages, or the problems may never have been resolved. The good news is there is a Home Depot across the street and a new Menards right down the road. read more

Lowe's Home Improvement - Hey Lowes here's a picture of your price tag for your lazy ass cashier. Piss poor service at this store continues. - Hardware Stores Near Me - Shawnee, Kansas

Hey there! My girlfriend and I were looking for a stainless steel refrigerator, so we to Lowes on Metcalf in OP. We found one but it was display, so we asked if we could buy the display- Nope! We had the guy check other stores- Shawnee was said to have two so we went there, with no fridge to be found so we left kind of disappointed. We left our number just in case not thinking any of it! Next morning I woke up to a voicemail from Sammy Samaroo saying he located the fridge and to show up and pay for it! Sammy made our day! I kinda think he went above and beyond what is called for! Happy customer here! read more

never buy from this lowes store. I talked to Jeff a manager and he just repeated the same thing over and over. He could not help me. I bought a Whirlpool refrigerator and sounds like a jet landing in my kitchen. He hung up on me. They sell junk and refuse to help you. Never buy from lowes and above all don't buy whirlpool read more

Want to shout out to Mike the installer of our dishwasher and microwave. Mike is a very experienced installer and knows his appliances. He is personable and will discuss any concerns you may have and offer solutions. When you buy an appliance to be installed, ask for Mike to perform the installation(s). read more

I've been shopping here for years. This is my Home improvement store as a DIY doer. Staff is always friendly and helpful. Whenever an issue has come up they are always quick to fix, or refund. Their products are the best in my opinion. This is the place to shop. read more

I normally shop in Olathe and prefer Menards due to good customer service but the product I needed is only carried by Lowe's and it's only in stock at this location. The customer service at this store is horrendous. I was told to look in 3 different areas for the product and when I finally found the correct aisle the product was not marked. When I asked for help on 2 different occasions it was as if the associates were waiting for the plague. During the self checkout, the machine malfunctioned and while the red light was flashing a nearby cashier was oblivious to the fact and proceeded to go about her daily activity until I spoke up and advised I needed help. Avoid this location until Lowe's retains a manager who knows how to run all business operation functions. read more

Great customer service in the lawn mower department! The first employee was new, so he asked another to help answer our questions. We ended up with four guys helping us, not because we needed that many, but because they were all just trying to be helpful! We asked loads of questions, and got good insightful/technical answers to all of them. The man from CA was very knowledgeable, friendly, and the most help. I'm sorry I forgot your name Sir, but you helped us become very prepared to buy a mower. And when we decide which one we like the best (It's a battle between me and my husband now, he wants a reg. ride-on, and I want a Zero Turn), we will definitely be back to buy it from this Lowes. read more

My mom and I went to this lowe's because we read the good reviews. once we got there we went to the shower section where is where we needed the help. there was no one there so we went to customer service. we picked out a shower head and the sign said they would have someone come install it. once we got to customer service they said they didn't have anyone that could install it and we would have to go to a whole other place. once we said we were leaving the man starting laughing at us. I don't recommend this lowe's because of the unfriendly "help" we received. read more

lowes Install team is rediculous. You'd think it be easier to get them to come out and install a dishwasher. It's not, Lowe's would rather refund your money knowing you'll go buy it somewhere else. read more

Do, I prefer Home Depot over Lowes, yes. Here's why... It took wayyyy too long to get some assistance with refrigerators. At least 3 workers waked past us without offering any assistance. Finally! I was able to track someone down. She promised to send someone back and they never came. At this point, we got the hint. You don't want our business. Gotcha. Noted! So, we're leaving and then, we're offered some help. People should really learn to multi task. Apparently, he was helping someone else but, that's no excuse. The situation could have been handled much different. The lack of customer service seems normal after a few trips here. Besides, they make buying a refrigerator more complicated than it should be. First off, there selection is much smaller compared to Home Depot and lastly, put the freakin specifications on the tag to help the customer determine whether or not it's the right choice for them. Home Depot does :) read more

By far, this is my favorite Lowe's. They seem so much more helpful here, plus it's a little off the beaten path, so doesn't get as packed as some other locations. read more

It's the Walmart of Hardware stores. It is consistent, fairly reliable, convenient. The one thing I don't like is they hate to open up registers and it can take some time to pay for your crap and get out. read more

A shout out to Adam and Craig in the Roof/Guttering department that helped me out tremendously today! I needed a downspout piece and they only had one in stock. I asked if they could cut down a 10' downspout for me (fully knowing I would pay for the whole piece which was fine) and they went above and beyond and they cut it down to size. I know it wasn't part of their job description and could have easily told me no but I will be forever grateful for them in assisting me! Treat others as you would want to be treated! Thank you Adam and Craig!!! read more

Went To purchase a $3000+ mower last night. Was told they were buried and they would be able to get one out to assemble. It was 5:30pm. We were told they'd have it out and ready for pick up this afternoon. Called, the assemblers didn't get to it so it will be later in the week when the 'get to it'. Seems they don't feel a guaranteed $3000+ purchase is worth much, nor is honoring your word. Felt more of a hassle to them. read more

Do not buy cabinets from Lowes at any price. Just a complete bumble from start to finish. I'm now two months into the process and was just told the cabinet install was two weeks away even tho the installer knew the date the cabinets were to be delivered. They have been sitting here a week. They came to check them in and now it's another two weeks. Then they have to be measured for the granite tops and that's another two weeks. I understood the process to be much quicker and I have my kitchen torn out and company coming the end of the month. Nobody seems to care. Oh, well. DO NOT BUY CABINETS FROM THESE IDIOTS. COMPLETE BUMBLE FROM START TO FINISH. $13,000 AND STILL WAITING. read more

After having a bad experience at another store, Best buy. This was the place to go. The sales staff understood what i was looking for and offered several options of instock items. Like actually instock in the back room. Plus it could be delivered the next day and bonus from people who actually work for Lowes not some 3rd party company. I love my new appliances and will be back when i redo my kitchen. Thank you!!!! i got a washer and dryer. read more

Recently I had contacted the Shawnee store regarding the carpet they installed in our home. Great response regarding our complaint, the manager said to take photos of the buckling in the carpet and send them for their review. The next day they informed us that our warranty had expired, carpet comes with a 1 year warranty, even though every room and hallway had at least 2-3 large buckles in the carpet. The carpet we purchased was middle grade which I think would not matter regarding buckling. They informed us that they will not do anything about but to call a installer and have the whole house reinstalled at our cost. Beware future carpet buyers, get an additional warranty or don't buy from Lowe's. We have purchased carpet and appliances for two homes so you would think that would carry some weight, not at all, just a number.... Thank you Home Depot for being there for us. read more

Current sale flier advertises an item that is a great price but none of their locations has it. Not that they had it and ran out, NEVER GOT IT. When I go online it says that there are several locations that do have it in stock but when I call to confirm they don't. Try to arrange order online and deliver to store for free is not offered and ship to home is $59 - the item it only $37! call customer service to try work out and while the guy I spoke to was outstanding (Mark) he was unable to find any in my area, offer a rain check, or get the ridiculous ship to home fee waived. So, in summary: - Lowe's does not have what they advertise - Does not stand by standard free ship to store policy - Offers no rain checks read more

I'm not normally a Lowe's shopper because Home Depot is a little closer to my house, but Lowe's had an electric fireplace in stock that I had my eye on, so I visited the Shawnee location a few weeks ago. Despite the building's exterior that's in need of a little love, the inside of the store is clean and organized. As soon as I walked through the door I was greeted with a friendly 'hello' by two employees. Before going to the store, I looked my item up online, and was given the exact aisle number and location. Because of the web site, it was incredibly easy to find what I was looking for. Within seconds of finding the fireplace, which was quite heavy, an employee offered to help me by bringing a dolly my way. He waited in line with us, and waited for me to pull my car around, then he loaded the item in my car for me. We love this fireplace so much, I went back today for another one. I had the exact same experience. The employees at this Lowe's store go above and beyond the call of duty. It does need some work to look a little spiffier on the outside, specifically the lighting on the lettering, but I will happily go back to this store in the future. read more

Would like to give 0 stars, after 20 minutes searching and asking 4 different employees where to find 2 general common items and getting 4 answers - all incorrect - we are heading to Home Depot. If I ever don't want to find what I need this is my go-to store. read more

Horrible experience both times I decided to use them. 1st time I ordered about $8k in appliances and they said installation would be free. Nope, they changed their mind about that and decided to charge me at the last minute, the excuse; "They never said that". This was 2 years ago and the appliances are already basically trash. 2nd time (why did I go back, I know) I ordered several things to be delivered for a big project I had at home over the weekend. They offered express delivery and I paid extra to have it delivered on Sunday. No call, no show, so by the end of the day I called and guess what? They "don't offer express delivery at that store" and they tried to schedule the delivery two weeks out. Hahaha! No excuse for not calling or contacting me by email btw. Pathetic store, pathetic management, just all around sad that Shawnee has to have such a terrible Lowes. My suggestion? Just go to Home Depot, it's across the street and they aren't perfect, but at least they are honest. read more

Great service from Eddie at the Contractors desk everyday.

I am trying to order a shed for delivery to my house. First off, I called them on a Thursday, I was told it could be delivered by Saturday. Great. I get a call that Friday - nope, they have to special order it. Fine, delivery for next Wednesday. They give a 2 hour window for delivery that Wednesday; no show, no call. I ask for delivery that Friday. I get 3 emails giving me 2 time frames for Thursday. Ok. I wait for the 2 hour window on Thursday. No call. No show. Despite 5 calls to customer service and 3 emails, nothing is resolved. Either they are completely incompetent or they are a scam. This is pathetic. A buddy told me once people go to Lowe's, 'if all the other places are out of the way'. He was right. Lowe's - I will never return business to you... Amendment: the 1 star I gave is for Judy at this store who actually did contact me and spoke to me to try to resolve this issue. No stars for anyone else read more

My advice -- Absolutely do not buy anything and have them install. I bought two toilets over a week ago on a Saturday morning. First call from installer came late Tuesday night (after I called to find out why I had not been contacted yet). Said they needed to make two trips. One to measure then separate trip to install. Pretty inflexible on times so I had to call manager to get somebody else. Ended up I went to the back of line so another 48 hours for next call. Finally had somebody come to Measure 6 days after purchase. Meanwhile. They sold the toilets they had in stock when I was in the store so another 4-7 days before they can get and install. I offered to buy a week ago but they said deposit was all they needed. Their process sucks (two trips?). Nobody is informed about procedures. And you get the runaround when you call. Hope somebody at their HQ reads this and realizes how much they are alienating long term and loyal customers. Going to Home Depot next time just because I'm so mad at lowes. Look at my other reviews. I rarely give one star ratings so clearly frustrated when I do! read more

Pathetic customer service. Took 15 minutes to get a price on an item. 3 employees ignored the request. We eventually had to walk across the store and get the price ourselves. Store was Not busy. No excuse for this. read more

The staff at this location always seems to be able to help me no matter what I need from them, whether it is to return an item or find an item. I also like that they offer a military discount all the time and not just on Veterans Day. I can only guess that other locations are as friendly and helpful as this location. read more

For the past 8 years of home ownership we have used Lowes in Topeka. I wish they would have frustrated me sooner, so I could have found the Shawnee store earlier. Jeb with install services was outstanding! Prompt and thorough. We had a deck, fencing, and windows installed. The deck installers were professional and the fence and window installs will take place Friday...I have no doubts the experience will be just as phenomenal! read more

Great store. helpful associates. never an issue.

Not their best store (I forgot to leave this review in November, but still want to share). I came in to spend $400 in the lumber area and asked for help at the front desk. For nearly twenty minutes, I stood in the main aisle watching for any Lowes employee. My dad checked back at the front desk a few times, so they paged repeatedly for assistance. Nobody ever showed up, so we went across the street to Home Depot. If you do need help at a Lowes, go to Roeland Park, where they've always been excellent. read more

DO NOT do special orders with this Lowes! I've had multiple special orders with them and have had problems with the orders 90% of the time. I must be insane to keep coming back! read more

It's a consistent big box hardware store. I've never had any bad experiences at this location. I go here and the competitor across the street. I really don't have a particular preference. It usually has to do with which side of Shawnee Mission Pkwy I'm on at the time. I try and go to the smaller hardware stores as much as I can, but they just can't carry everything the mega stores can. read more