I just want to send a belated thank-you to everyone at Waldo Hardware for always being there to…read moreanswer my questions, guide me in my purchases, and assist me in any homeowner's dilemmas. On this recent visit, I especially want to recognize Mike L. I was working on a church project and, not being creative, was stuck regarding how to fix ribbons to a pole. He showed me several displays of hardware around the store that might serve my needs. After looking in three different areas, we found exactly the right item! And then I needed an enzymatic drain cleaner, and he walked me through the specifics of the various brands for sale, going through the details until we found just the right one for my needs. MANY thanks to Mike L. for his knowledge of hardware and home upkeep items, for his persistence in searching various areas until we found exactly the right item, and for his friendly, patient and welcoming attitude as we searched together. Thank you for such a pleasant shopping experience! Your great customer service is the reason I return to Waldo Hardware FIRST!

Updating my review as this has lowkey become a great, go-to hardware store. Despite living a…read morehandful of miles north, we discovered it when looking to get somewhere via ebike and the Trolley Trail, and it's been kind of great ever since. I've brought my pup in here as she continues to need some socialization and it always goes well. One time the clerks had their dog too and they became fast friends. This store really packs quite a bit into it. Of course it won't be as sizable as a Home Depot, but man oh man is the experience world's better. I found every single thing on my list which was great. It's closest size comparison to me would be the Ace in Westport, but hey guess what, you don't have to fear for your life in KC's worst intersection if you come here! It's easy to park in the lot out front, off of the always-busy 75th Street. My kids love it because they have a gumball machine, whoopie cushions, and other classics from back in the day when the world was making real attempts to be fun. I think I might even go out of my way again to come back to this spot more regularly.. nice place.

This store has everything, including the most helpful staff! Items are fairly priced, so no trade…read moreoffs needed. A true gem and value for the community.

Always, always folks around to direct you and offer advice. Might cost a buck more, but big box…read morecan't compare for service.

Excellent service - nice selection- plenty of knowledgeable staff and an easy to navigate setup.read more

Their service was unacceptable. The workers offered no help whatsoever. I hate this place. Never…read morecoming here again.

Looking for flood lights and in self discovery researched while viewing options in stock…read more Single checkout line into multiple cashiers. An additional person opened up ask the line grew and I asked about return policy and if he knew about how or if the light bulbs could be replaced if possible. He informed of the store's return policy and advised me he was unaware about the product. I was asked if I was a Westlake reward member, I am not. He proceeded to check me out. After paying I asked what it takes to be a member, he said I could go online and I'd get an email with a $10 coupon. Otherwise he said we'd have to start a new transaction. I felt he was not too enthused to do so. It would've been nice to know that before checkout was completed

if you're not preppy and rich don't go. I went in baggy shirt and shorts with a messy bun and…read morenoticed immediately that I was being treated differently. The moment I walked in, I was stopped from entering past the cashier desk. an employee asked me what I was there for and when I told her she walked me to the aisle. I heard her call for another employee to meet us there. when we got to the aisle there was another employee as she called for. he then asked me what I needed again and I told him I needed time to look. he rolled his eyes and walked off until I flagged him down to unlock a case for me. they weren't treating anyone else like this. my first and last time going.

I had a need for a hardware store item this morning, which prompted me to visit Strasser Hardware,…read morea venerable business that has served the Rosedale community of Kansas City, Kansas for over 108 years. The staff's friendly greeting and offer to assist was a testament to their customers needs. Having been a customer years ago, I was pleased to see their continued dedication to customer satisfaction. If you can't find what you're looking for they are there to help you assist you in finding what it is you need. On your way out of the store make sure you stop and get you some popcorn. 910 Southwest Blvd., Kansas City, KS Monday -Friday 7 AM to 7 PM Saturday -Sunday 8 AM to 5 PM Friend)

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware…read moreand was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!

Good place to shop for just about everything.......I've shopped there for years, and the is very…read moreknowledgeable

I recently took a beloved halogen task lamp in for repair. Although others had said it might be…read moreimpossible to fix, John analyzed it , and took care of it promptly! Because it is irreplaceable, this meant the world to me. And the charge was so nominal! I also enjoyed shopping there. It seems more inviting than other hardware stores!

Everything hardware, beats the chain store hands down when it comes to selection and variety in…read morehardware needs. Plumbing, hardware, paint, tools and electrical. From boating hardware to cleaning supplies, bolts and washers you name it they have it. Everything the professionals want and need. Tip for the ladies- the guys are funny, kind and very helpful with our projects as well. Caution- the front door chime is like an alarm and will scare the you know what out of you the first time you go in the store.

This is a small mom and pop hardware store. My first time visiting and it was nice to see a small…read morebut full he store, the things you need.

This Ace is my go-to based solely on proximity, but also because it impressively packs a lot into a…read moresmaller store. Any bigger needs you'll probably need to go the box store route, but for things like yard waste bags, keys, propane, gutter stuff, and any other suburban projects, you're going to find it here. Most times they are friendly and helpful, with more than enough people around to answer questions. It's on a busy stretch of 63rd street, but there's an alley connecting it to a larger, quieter parking lot which is what I recommend. My only issue with Ace is I have a Rewards card and it literally never works. I've even bought big ticket items that should accrue tons of points, but never works.. I've reached out to their (offshore) customer service to no avail. But yeah, a smaller neighborhood hardware store that has become pretty reliable over the years!

Great customer service…read more Task: needed superglue. Selections: Plenty with range of price 3.99-19.99 ( multi pack) The glue I selected unfortunately didn't go over well.. the tube was empty. Refunded provided

Not my ideal use of a Saturday afternoon, but moderately convenient…read more I still feel, even with all the markings, and in the-app explanations of where things are, it's always tough to find things here. "It says 42, and I'm underneath an aisle sign for 42." "Oh, no, see, that means it's down on the far northwest wall across the store, latitude 42!" or some nonsense. I just expect it now when I go in. But, it's easy in and out. They have a mobile app and way to have people bring things out to the car, which we've utilized when doing a quick trip with the kids. It is what it is, and while there can sometimes be good deals or convenience, it lacks the more natural, easy-going nature of a local hardware store when you're in the middle of a project.

My goodness.... to start in Jan returned a dishwasher as it didn't fit out plumbing. Paid in cash,…read morewas given part back in cash part mailed as a gift card. I use the gift card in June to buy an immersion blender. It's broken after 5 days I return it in person hand the gift card over. Lady says we have to put it on a new gift card. Ok sure.... 2 days later I go online to re order an immersion blender. This card is only valid in store mind you they DONT sell these blenders in store. I call and explain the issue. The fix.... just use your money buy a new one return it in store and buy it back with the I store gift card???? What!? No! What a waste of time and money that is for me. I requested a manager and was told they're sooooo busy because the district manager is here... I said ok then I'll speak to the DM. She hung up on me.