I have given a number of positive reviews. But when a business needs called out, I will do it…read more Customer service at this location is horrendous. Employees either never can answer basic questions or else they get ticked that you need help (evening crew I am looking at you). If you want to go to a Westlake, drive the extra drive to the location on College at Quivera or on over to the Antioch location. Both will be more than willing to try and help. Because IF this location has what you need, you won't be able to find it thanks to the cheery employees!

I usually love the smaller hardware stores, especially when I am trying to get in and out as…read morequickly as possible. However, I'm not a big fan of these Westlake Ace. They don't seem to have quite as good of a selection as other Westlake's, but I could have just been missing stuff. Where it is lacking, compared to other Westlake's, is the service. Usually, I am bombarded by service as soon as I walk in to any Westlake's, but not here. It seemed most of the people working when I went were high school kids, and they lacked a real desire to approach the customer, instead just taking care of the tasks assigned. I wandered the store trying to find what I wanted, and when I did, they only had one version of it, and I wasn't satisfied. So, I left empty handed. I'll check out other Westlake and other Ace locations, but despite this being the closest one to my house, I'm disappointed to say I'll probably steer clear of it.

Of late I've dipped my double-handed draw knife into the art of wood working, and Rockler has the…read moregoods! They've got nearly anything and everything an aspiring young wooden boy would need to get those elbows sweaty and oiled up. The assortment of random rare wood pieces was the most surprising, yet the board selection is formidable. I bought an ice-cream scoop kit that demands you build it a handle; made a handle for it out of some 25 year-aged osage orange I had sitting around. The kit broke in like 5 ways, so... I don't know, still a great place for wood working enthusiasts. Tools galore, they have so much to play with in there; honestly, first time in, and I spent more than an hour walking around and touching things. They also have a great email system set up, so sign up for that. The location is a little Narnia-esq, what with the lefts and the rights and the straights, and don't get me started on the parking. But worth it I'd surmise. Work some wood; it'll do you good.

Great service! This store is definitely an avid woodworkers dream but the staff still treats us…read moreamateurs with respect and thoroughly explains everything in detail... and in layman's terms ;)

I want to recognize Chris S. At the Lenexa store. I arrived…read morethere today with some safety screws on my license plate and without any idea how I would get rid of them and change to my new plate. He went above and beyond looking for the picture I had and checking them in person on my car. Not just that, he helped me change plates! He really went above and beyond and made my day completely solving the issue! Thank you!

I walked around this store for 10 minutes hoping I could find someone to help me locate an item…read more The didn't appear to be overly busy. What employees I saw seemed to be enjoying long conversations with customers. Finally, one employee who was waiting on another customer noticed me rambling around the store and flagged down another employee. These folks may have good intentions however they appear to be more interesting in socializing with customers. I won't return.

When I am in a pinch and don't feel like fighting the lines at Menards I come here. it's pretty…read morequick and easy to find what I am looking for. believe it or not this is my go to store for bird seed. they typically run low prices on bird food. The staff is typically helpful in knowing where everything is. my only gripe is the lines. they seem to only have one person on the registers when I go into the store.

**AMAZING customer experience story**…read more The other day I came in looking for a pair of heavy-duty scissors to cut off a piece of plastic that was hanging down from my car making a terrible scraping noise. After a minute of wandering around, an employee, Patrick, asked if I was finding everything alright. I told him what I was looking for and why I needed them. He lead me to the scissors, none of them big or strong enough for what I needed. He asked if I had a utility knife. I said no. He then pulled his out and asked if we could go look at it together, and "maybe save me some money." He then proceeded to, in the 33 degree weather, crouch down to cut this super difficult piece of plastic off of my car for me!! He then explained to me what it was and even suggested his mechanic. It was literally so kind. Instead of just trying to sell me some cheap scissors that we both knew wouldn't work, he took time out of his day to help me with this, at no benefit to him. Y'all have gained a lifetime customer because of Patrick's amazing customer service. Thank you!

This family owned hardware store has a very helpful staff! We shop here first over any other…read morehardware store. If they dont have what you need, they order it for you. Knowledgeable staff, great selection !

Great place to get supplies in a hurry. Friendly and knowledgeable! Clean and well organized…read more The only rub is you know often you are going to pay a little more for things but that's expected. Still love my neighborhood hardware store... keep up the good work!

I am constantly going to Menards for different items needed for our home. I go past 3 Lowe's and a…read moreHome Depot to get great service and supply at Menards. Always frustrated when I go into other home improvement stores so I just drive 36 miles to go to Menards instead. They also have great daily internet buys that I purchase frequently. My wife laughs because I buy a lot of my clothes at Menards too, since I retired and don't need the suits and ties anymore!!

The low reviews on Menard's are baffling to me. This place has EVERYTHING. You can literally design…read morea kitchen, buy patio furniture, and purchase groceries for your family for the week under one roof! After searching for several weeks to find the perfect kitchen cabinets and countertops, we finally found what we were looking for at Menards. We showed up with a budget and measurements, but we were lost otherwise. Thankfully, the employees in the Kitchen Design Department were incredibly helpful. After about an hour we walked out with a complete kitchen design and a great plan for our new digs. This will be our spot for any further home renovations. Great prices, awesome design team, and an 11% rebate!

Took my puppy in with me and we had the best time. Found what I needed and more. I have…read moreinteractions with a few workers and a manager all were very nice and helpful. They even gave my puppy a new toy. It is a five star review from Clinton and Maeve (puppy)

Run farrr away!!!! Do not use Lowe's for any type of home installation projects. You will spend…read morehours project managing the job you paid them to do, you will spend hours in store only for them to make excuses as to why they are not able to find the custom order parts THEY ordered. They also won't order the correct product for you, which delays it more and expect you to store the material they do have at your house. The project will be two months late with the 3rd party installation team frustrated as well with how poorly managed Lowe's is. You will ask them to be compensated/refunded and they will offer less than 5% for their screw up and never return phone calls. We have used both Home Depot and Lowe's and home depot is far superior. They do not care about customers nor your project or being on time. The installation person they send out for the initial portion to show their options has zero follow up or follow through once you approve the product and sign the document. They don't offer any help or guidance when things go wrong. The store manager also does not give you the time of day, even on a slow Sunday while you wait for over an hour. This was all for one front door- just a slab with two sidelights! Lowe's was awful, we will never use them again. I doubt we ever shop there again.

Customer Service: 9/10 They have drastically improved their customer service. Everyone was friendly…read moreand they made sure to be available whenever we needed someone. They were fully staffed, which is nice to see on a Sunday afternoon. Felicia is always fantastic and welcoming and I am always happy to see her! Diversity: 2/10 I do enjoy that there are lots of women working at this location, including two women managers. I would love to see more minority employees working at the store. Prices: 9/10 You're not going to find super awesome quality in their tools but their prices are awesome for items like tape measures and paint rollers. They are overpriced on flashlights and some gardening tools, but we have had great luck on everyday tool items. They are also the plug on painters tape. Location: 8/10 HF is never crowded, even during peak times. It's easy to get in and out even though the parking lot is kind of small. It's right on Santa Fe (135th) which is always busy no matter what time of the day. Overall: 9/10 HF is a great place to find super affordable tools that will get you through whatever project you are working on. You can never go wrong with a visit to this location and they are always fully stocked. I recommend.

Customer Service - this place is very well managed, the score manager ran to the front of the store…read moreto help with a situation. I have not see that effort or attitude in years, anywhere. I have been back several times and look forward to the next visit. I also had a return for a box that was missing 1 part, it was the smoothest transaction, very little downtime in my project and was able to get it done that day. Thanks for you all at Harbor Freight for managing and running a great business.

I don't think I've ever been to a Hime Depot before where so many employees spoke to me. Seriously…read more5 out of 7 said Hi or You find everything ok? or Anything I can help you with? Very friendly in the I'm here to help! I really like that from Home Depot site you locate which one has your item and it tells which aisle and bay it's at. I'm usually the wanderer but not today!

Beware when you return items. According to the woman at the…read morereturn desk, Home Depot doesn't exchange items, they only refund and you have to buy product again, even if it's the same item. I bought my wife a pair of garden gloves for $8.47 but they were too small. Since I couldn't exchange for a larger size, I had to get a refund, then pay the "new" higher price of $9.97. Guess I should have run back to HD the same day. Oh well, lesson learned.

Twice as many people working here than customers, but no one offers to help. I'm better off at…read moreWalmart. What a disappointment.

I try and shop the local hardware stores as much as I can instead big box stores. I recently went…read moreon line to compare Quickrete prices and your rate for a 50 lb bag is $10.99 compared to a 60 lb bag at HD for $4.65 and it wasn't on sale. That's less than 50% under your price. I understand HD buys in bulk but you need to be more competitive than that!