I came to Lowe's today with my family. We made a really big purchase of some flooring some brick for the backyard and some mulch and I was having a heck of a time loading until a really nice gentleman came up to help us out. We just have to give a big shout out to Travis with an awesome guy and a complete gentleman. If all Lowe's employees were like Travis the world would be a better place. thank you so much Travis and thank you so much Lowe's for all the help.! read more

STAFF SUCKS the manager jesse is a real piece of shit. Heard horrible things about him and then overheard him saying horrible things about his staff behind their back. Go to home depot at least the staff seems happier, and the prices are better. I also tried to buy bulk and the discount wouldnt work had to wait a hour. read more

1-Star Review -- Lowe's Menifee (Absolutely Unacceptable Management) I normally never leave reviews, but the situation at the Lowe's in Menifee is so unacceptable that everyone in Menifee should rally together and demand that corporate take a serious look at how this store is being run, especially under Assistant Store Manager Brian. I placed an online order, paid for it, and one hour later Lowe's automatically canceled it, claiming that I never picked it up. That is completely false because I didn't even have time to pick it up before Lowe's canceled it on their own. Because the situation made no sense, I drove 45 minutes to the Menifee store to see whether the item was actually in stock. Online showed 134 in stock yesterday. Instead of helping, Assistant Manager Brian was at the front goofing around, laughing, and acting like helping a customer was the last thing he wanted to do. When I asked about purchasing the item, he flat-out refused and told me "you can't buy this until 12/13/25." No explanation, no effort, nothing, just a dismissive brush-off. Fast-forward to today. The same item is suddenly being sold online again and the inventory magically dropped to 35 in stock. So somehow they can sell it online, but I wasn't allowed to buy it in person while the product was literally sitting in front of me. It is honestly shocking how lazy, unhelpful, and unprofessional the staff is here, and now I understand why. Management sets the tone. When the assistant manager is disengaged, dismissive, and completely uninterested in customer service, it shows in every employee interaction. I will be filing a formal complaint with Lowe's Corporate because this was not a minor inconvenience. This was a complete failure in management, inventory handling, and customer service. Menifee deserves better than this. Lowe's Corporate needs to look closely at what is happening in this store, especially under Assistant Manager Brian. read more

Lowe's is better than Home Depot for sure. This branch is clean and organized. Self-checkout only now but at least an attendant at checkout. Giant warehouse with all of the local plants for your yard. Business hours are also a BIG help for our busy lifestyle. read more

Unfortunately customer service was not helpful. Bought a washer and was charged $40. Returned same day but could not refund the shipping after I brought it back. read more

Left my local Lowe's and was very disappointed, I spend a lot of time in the garden center and usually every one is very upbeat, pleasant and helpful. Today that changed when I stopped by this morning and dealt with Ambrozia at the garden center check out. I came up to the register set my stuff on the counter and said "Good Morning" she was cold, didn't reply and just started scanning my items. It's sad to see what customer service has come to. If you're mad, having a bad day, hungry whatever that case may be, it's not the customers fault. I hope she changes her stanky a$$ attitude because next time I'll make sure to give it right back, today I simply shut down and ignored her. I hope whatever her issue is she gets over it or realizes she needs to leave personal shit at home read more

I went to get some paint, while in one of the aisles, I was approached by what I thought was a Lowe's employee. After talking for a few minutes, I realized that he didn't have any knowledge of paint and he had to actually grab an employee for me. He started to pitch me for sun run, and I immediately lost interest. The ladies behind the paint counter were very helpful and knowledgeable and were able to help me. I had an additional two interactions with sales people trying to get me to sign up or buy something. I was immediately greeted by a woman behind a desk that was not Lowe's branded, as well as was approached by a Lowe's employee asking if I'd like to sign up for a credit card. I'm happy with my paint, but after thinking about it, I realized how many sales pitches I had to experience during this one outing, it seemed a little unnecessary and overdone. read more

Not my favorite location, it's also not my go to location as we have one closer to us, but happened to be in the area so we stopped in. I only needed a bag of soil and I was quite shocked that your cashier in the garden area did not ask for a phone number for rewards/military discount, but asked my friend who checked out after me. Please be consistent, wouldn't come back to this location on lack of friendliness and customer service. read more

Rick in appliances was amazing. Help me track down desperately needed parts. Save me multiple trips. read more

Lowe's Home Improvement - This was all the information I had was a screenshot of the type of fridge I had and two pieces of hose - Hardware Stores Near Me - Menifee, California

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on February 8, 2025 I visited the Lowe's with the intention of purchasing a glass screen door. We worked with Lizbeth Pesce the millwork specialist. She assisted us in picking out the right door. A purchase order was written up that included an outside contractor to come to our home and measure the door before the door was ordered. We paid the $40 fee and within two weeks the contractor came, measured the door, and after we went back to the store and paid for the door and installation the door was ordered. The installation fee was $509. Shortly after the door was ordered received a call and was told that the gentleman who measured the door calculated wrong and we paid an of $125 for the door and . I made it very clear that we had a signed contract with and dollars clearly identified. The young lady who that the store would have to be responsibility of the in cost. after the contracts were signed and payment was made it took approximately four weeks for the door to come into the Menifee Lowe's. I was the subcontractor for would pick up the door and schedule by phone. It took another week for the installer to call and he came to my home with the door. This is where the nonsense He began installing the door, using a damage, a piece of 2 x 4 it was the base for the threshold cover. He stated that there were parts defective in the box and he would have to come back after these parts have been ordered. The metal threshold cover was left at my front door. After numerous calls to Lowe's the installation company about why they could not finish the job on July 15 the installer came back and job. The gouge a piece of 2 x 4 was even though assured that this piece of wood would be removed piece of . My frustration with Lowe's is that they do not appear to have any control over the contractors that they hire after they have been paid in total. I do want to give credit to Lizbeth Pesce, she was fantastic in listening to my concerns and sadness about these long delay delays and did everything she could to get the job completed properly. Five months to order a door and get it installed is totally unprofessional and to be honest absurd. I personally. For installation anything from Lowe's in the future read more

Lowe's Home Improvement - Hardware Stores Near Me - Menifee, California

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We like Lowe's but with the installation company we had the worse experience ever. Plz stay away from any installation with Angi company. Angi doesn't have any phone or customer service number. They sent 2 different guys and both were irresponsible and unprofessional. They didn't return our money. Don't waste your money and time on the Angi. read more

Jackie was very helpful! I literally walked in and it took me 5 minutes, if that, to find what I needed and to check out. Jackie, your customer service is what is needed at every company! Thank you. Highly recommend JACKIE lol read more

I have purchased many Appliances through Lowes over the last 3 decades, but the customer service and installation service has gone downhill. They have permanently lost my business. read more

1 star because zero is not an option. How this manager got hired as such is beyond me. He will not match pricing from another Lowes even when I had the receipt in hand from the other store while standing next to the price match sign. He is pompous and full of himself and that explains why his employees have his same attitude. The store sure has gone downhill recently and now its making more sense. maybe someone from lowes can explain what the price match sign means? read more

The jump box they sold me was packaged up like it was brand new but its defective RIGHT out the box. I can tell somebody returned it because it says it comes with a type c charger to charge it that wasn't in the box, plus the manual has stains on it... The manager was no help either LOL super nonchalant on the phone. read more

I bought a Maytag washer and drier from Lowes on 10/5/2025 for $1995.oo. We only washed 6 loads of clothes before the washer started to vibrate and bounce. I tried to check the balance, but it was OK. My wife tried to start it again, but the washer would not even start. I tried to connect with Lowes to get it repaired but was told I only had 48 hours that they were responsible and I needed to contact the Maytag company to get it fixed. Maytag is owned by Whirlpool and I tried to contact them but was put hold for 45 min. without being helped. I called back and used the option to have them call me back. I never heard from them. I went online to get service, and I went through the steps to get an appointment only to send it and have a box come up saying they had an error and for me to call the number that was the same as the one where they do not answer the phone! ( I tried 4 times over 2 days without an answer!! ) I had purchased the extended warranty for the washer, and I tried to contact them to see if they could get a repairman out to fix the problem, but they said that the manufacturer had to fix the problem because it was only 10 weeks old at the time They gave me the number to call and it was the same number that I have been calling with no response !! I just need to get a washer to use so I called a Maytag repair shop, and I am having them fix the washer for me. It is really bad when a big company will not back their products and not be available to even answer questions. I will never buy another Maytag and if anyone asks I will tell them why. My last hope is the credit card i used to buy the washer is disputing my sale intent and are giving me a credit of $1995.00 on my bill until someone can explain why I cannot get anyone to repair this unit !! Thank You, A very dissatisfied customer Account/Order/Tracking number: Lowes ref id is 155661585375 Desired settlement: Contact by the business (Optional) I am a US active duty service member, a civilian employee of the Department of Defense, a military dependent, a veteran, or retired from active duty. Why are you asking this? read more

indow/ french doors installation. This situation has become unacceptable, and I feel compelled to address the series of failures that have occurred since we began this process. Since the initial order, I have experienced an ongoing series of issues: vehicle breakdowns, incorrect window orders, and a lack of appropriate transport for the products. Each time, I have taken time off from work to accommodate your schedule, only to be met with further delays and excuses. This has caused significant disruption to my life and is simply not how a professional service should operate. It is unacceptable that I have had to rearrange my schedule multiple times with no resolution in sight. I was assured that it would all be resolved today 11/9/24 and the order was still wrong and no one showed up after I left my church marriage retreat to be there for the workers. I'll never do business here again read more

thank you nick, Wayne, and mark because of you Guys I was able to fix my car you all out did yourself read more

Update. The refrigerator is finally working. It took about 4 different appointments and repairmen to fix it. Still wouldn't recommend.

The service people are friendly. The store is organized and clean. I don't like walking in and having solicitors for solar panels bugging me every time I go in. The same guy has approached me 4 times. I politely tell him we've had this conversation before and said no thanks ...again. But he's backs again the next time I'm shopping. I try to take detours in the isles to avoid him but I shouldn't have to do that. read more

I'm a union carpenter and my wife is basically a home decorator. We are always doing little projects to our home and I was always a Home Depot guy but over the years realized how much I love Lowe's in Menifee. They always have the tools I need to get the job done as well as the materials. I'm usually struggling on deciding from multiple selection. The staff are friendly and knowledgeable and willing to help me. Rarely do I have to find help, if they see me staring around the staff approach me and ask if they can help. And as a veteran I love that they employ a lot of veterans. read more

Worst experience ever try to have a try to buy a microwave and have it installed took over a week. Told us to return it went back couldn't even purchase. It waited 30 minutes and they couldn't help us out. read more

I know management does not care but your customer service is terrible. There is nobody working in the blinds. The help button doesn't work and when I asked an employee to call someone he did. He didn't offer to help but he did call someone. Guess what, nobody showed up. read more

Customer service at the Menifee store is nonexistent. We bought our new home a little under two years ago in the area and as a result, we have frequented this particular store often. My frustration actually began when we first moved in because we were attempting to install cabinets in our family room and we could never find someone to assist us. We ended up going with an outside cabinet company. Now we're back and trying to organize our primary walk-in closet and attempting to do it for much less than the price were being quoted outside of Lowe's. Again, the frustration began. I've tried both in store for assistance and consistently there is no one around in the store. I'm consistently told they are at lunch no matter what time I go in. I've even tested the theory by going in at different times. I've left several messages for a call back and once again this did not occur. I just called and was passed around and on hold for 10 minutes before I gave up in frustration. With the thousands of houses that have been and continue to be built in this area, it is beyond me. How Lowe's has clearly made the choice not to step up their game and higher a more customer centric management team to train their employees on the basics of service. It's clear from the reviews on this forum this is a consistent source of frustration for many of us. #lowescares read more

I counted 8 employees in the Garden Center blabbing and getting in customers shopping path with no regard. Some were gossiping so loud that the venom could clearly be heard. The checkout clerks were frowning/disgruntled and rude. I'll go to a Nursery next time. Overpriced and hostile environment. read more

I recently moved to the area and the first thing I needed to do was replace doors and locks. I've hesitated stopping in to Lowe's or their competitor, HD, because so many times you can't find any one to help you. If you do find someone, they generally don't know what they're talking about, which is really frustrating. While at Lowe's I had a great conversation with Darren and Nick. Both were incredibly helpful!It was really nice finding experts in the field who actually knew what they were talking about. The doors went in like a glove! I wouldn't hesitate to send anyone in to talk with these guys. Thank you Darren and Nick! read more

Since moving to our new house, we've been here multiple times each week. We have bought mulch, bbq grills, patio furniture, tools, plants galore, paint, appliances and never have we had any problems. But... you knew there was a but... I would never try calling them on the phone. The holding times to get someone is ridiculous. Also if you can, I would encourage you to consider using or applying for their Lowe's card with Citi.... so you can get 10% Off your purchases. read more

Lowe's Home Improvement - Perennials too! - Hardware Stores Near Me - Menifee, California

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We went through Lowe's (Lake Elsinore and Menifee) to purchase two French doors and two windows, spending about $15,000, which included installation by one of their vendors, Window Fits. This experience has been nothing short of a nightmare. It has been nearly three months since our purchase, and we've had four appointments scheduled, each canceled because of repeated mistakes. They've either ordered the wrong windows or incorrect sizes, and one of the French doors and the windows did not match the other. The measurements have been wrong multiple times. Each time we've arranged to be home for these installations, taking time off work, only to receive a last-minute call on the day of the appointment to tell us something else has gone wrong. We are beyond frustrated and have finally demanded a refund. If you're considering going through Lowe's for custom windows or doors, think twice--or better yet, take my word for it: don't. Take your business somewhere else where your time, money, and trust are respected. read more

The appliance dept manager, Nick, is a coward! He can't even return a common courtesy phone call to a customer regarding price adjustments for a customer who paid with their Lowe's Credit Card to receive the extended service on price adjustments when an appliance is marked down to give the existing customers the refund difference. And who knows, Christine probably never gave him the message. I will no longer purchase appliances from Lowe's, Menifee. Very poor customer service!! Very unprofessional behavior! read more

I went to Lowes in Menifee, as I always have in the past. STORE# 2294 Store is well organized and items in stick most of the time. Most of the time, unfortunately You have a hard time getting someone to assist You, when they do, they usually can answer My questions and ask if I need any other assistance. The check out lines are usually full, but I do get My military discount if I get someone to assist Me. Receipt: January 09,2025 sale number: 0858384 229430 097271 read more

Nick in the garden department is your stellar employee, Nick helped me with my bags of black mulch, Nick was the only one who came to my rescue of loading these heavy bags into my chart. I was so impressed with how helpful Nick was when I asked him about what products to use for my nightmare of ants that I was having, Nick researched the products you have and reassured me that the one he recommended was going to decided of them and for sure their gone... Nick my hero, true Superman with an awesome personality and over the top A++++ in customer service. Lowe's please honor this fine young man who is a true ROCKSTAR for your company. I must acknowledge another one of your employees and she is your outdoor cashier sales#S2294UNW 5259285 Transactions 470157186 I totally forgot her name but she was very polite and nice, she even helped me out loading my black mulch super heavy bags into my car, she's a super star never complain and just gave me outstanding customer service with a smile. PJ the lot person after loading someone else, came right over like a true team player took over for the young lady and was also very nice and polite. Lowe's has a great team and employees with great work ethics along with outstanding customer service priority, I love it and I will return to see these excellent employees and acknowledge them every time. I appreciate each and everyone of you. read more

Lowe's Home Improvement - Garden Dept cashier receipt - Hardware Stores Near Me - Menifee, California

Lowe's only give military discount to military members who can show ID now. Cuts out wives and veterans.

There were no cashier check outs open, only option was self checkout. With companies prosecuting customers for mis-scanning items I refuse to use self checkout anymore. I'll take my business elsewhere. read more

I want to support this Lowe's especially given that it is the only community based home improvement store in the area of relevance. I purchased a OTR microwave and install package no one contacted me for days. I finally contacted them and as per my usual experiences no one answered the phone leading to endless calls until finally answered. When someone finally answered I just heard people talking in the background and no one actually assisted me. I hung and called again then someone picked up and the reps says I have people that are in store you'll be on hold for awhile unless you want to come in if it's not a quick question. Umm What!! I asvised I have not been contacted about a scheduled install. The rep says yeah wait 3 days they'll call you anything else I can help with? I purchased it 2 werks ago. Oh hold on please. I hold - reps says the order was canceled not in stock even though it was in stock it tried to pull from a different warehouse so not sure purchase a new one to get faster. I canceled repurchased a new one this one was more expensive but not by much asked if they would credit differential NO! ok shame on me for expecting otherwise from Lowe's. Then yet again same experience no one contacts me I contact the store and they finally assist with reaching their installer. They tried to schedule me 30 days out. I said No it's been weeks already. They ended up installing 10 days later. when I thought this was a one off experience I was wrong. I purchased gift cards for Christmas while onsite. I've always checked out at Self checkout without issue the rep pulls me out of line and sends me to a crowded line saying gift cards must check out with rep. Rep charges me then says oh these cards say they can't be activated $700 haha. then as I'm leaving 3 customers buying gift cards at self checkout same rep not a word and they left with no issues go figure. It's 2024 you can buy cards at self checkout at almost all stores with store credit card or debit Don't worry they will get reversed back they did not. Lonnie was nice and assisted me via phone but unfortunately a week later this was never reversed despite them advising they confirmed with their partner that these were never activated and unable to be utilized. called yesterday was put on hold for 20+ min waiting for a store manager never came to the phone no big surprise. Beautiful store service is atrocious I have to imagine that translates strongly to their revenue stream. read more

Tracy in the paint department knows his stuff about concrete stain. If you need help he is your guy!

This review is solely based on GLENN. We went in to our local Lowe's with the intention of only looking around for a new refrigerator. Just seeing what we liked and comparing prices with other competitors. After a few minute of looking Glenn, came over to us and immediately was so helpful. He literally answered every single question we had and then some. He was able to help us find the perfect refrigerator at the best possible deal. We decided to proceed with the purchase right there and then. Not to mention while helping us, he was simultaneously helping a couple and another customer as well. Glenn, if you read this, THANK YOU. You are extremely knowledgeable we appreciate all you did for us! read more

Very poor customer service, managers discriminate. Make customers stare into the camera when making a purchase. Terrible interactions, will never shop there again. Low class read more

Launi from customer service gave me probably the worst costumer service experience I have ever had. She was rude in her tone and made me feel uncomfortable. She was accusatory and didn't use a single pleasantry. I watched her treat three other customers the same way. She should not be working the customer service desk based on her attitude. She has treated me this way more than once and other reviews mention her. Based on my experience I will be cancelling my store credit card and taking the extra time to go to another home improvement store. read more

I thought the first time that we had horrible service and waited for several months for a washer and dryer might have been a one-time incident. In going back to purchase a dishwasher that was in stock, it took them over a month to get it installed and then we had major problems. Unprofessional installation and water damage under the sink in my cabinet now. The appliance installer was extremely rude and just kept saying that I signed off on it! Apparently, Lowe's will not stand behind anything that they do!! The installer took up a third of my cabinet space because he said he only had an elbow connection and not a straight one as it had before that would go flush against the wall. read more

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Terrible servic, never answer calls, have no knowledge on basic ass tool. How do you run a business like this when they have piss poor employees who can't even help their own customers this is embarrassing. This is why they have such a low review rating it speaks for itself the services shit management needs to do some thing and be better clearly it's not VZ employees are the issue for his piss poor rating, especially the guy in the who runs the hardware department, absolute joke. read more