I gave 2 stars because they typically have what I need, as long as I can find it and don't require employee help. I had 2 different employees refer me to order online instead of helping me find the items which is listed on their website as having 13 in stock and available for pick up today. So I will take their advice and order online...from Amazon, which is quicker and cheaper. So when you hear about big box stores shutting down and a lack of jobs in the community read more

Kathy and Stephan we're great day. Service was amazing thank you. We will come back. Also, we gonna tell our family and friends about how great of service you guys provide. read more

Do not buy blinds at Lowes. The service is so bad it's unbelievable. The store personnel are great but installation is handled by some corporate people. They have threatened me, and although I've paid a good deal for installation they are delaying it because of a conflict with a functionary in the installation department. The prices are high, the service is terrible. This is one of the most unpleasant retail experiences I've ever had. read more

We are big time gardeners and I have always had great luck finding a variety of plants and pots at the Lowe's back in Los Angeles. This Lowe's gardening section is fairly slim and bland for selection, which I just don't understand since they have the room for a larger variety. Last month I went to shop for pots and could not find two that matched in their very limited choices. Today I went in to buy a Pothos plant, but they only ones they carried were very tiny so I had to buy multiple to make a decent size plant for one pot. As I was checking out there were 5 women working in the vicinity, and they were all telling us to use the self checkout. I personally dislike using the self check out because frankly, I don't work for Lowe's and expect service. There were enough staff standing around that they could have had a cashier open. read more

Purchased an a/c unit. The lady at the register confirmed that I had 30 days to return it. We opted for a window unit instead and proceeded to purchase one, once again the lady at the register told us we had a 30 days return window. So 4 days after purchasing the original unit we attempted to return it and were told it was impossible and that it would have had to been done within 48 hours. They also told us to contact the Manufacturer for a RA so we could bring it back. Per Hisense, they do not issue RA's for this particular unit and recommended we reach back out to the store. Per Lowes online help chat, they are not able to help us and that we would need to go back to the store. Lowes should be upfront about their return policies and re-educate their staff on these procedures. Next time we will shop elsewhere. read more

About 30days ago I purchased aLG refrigerator with a stainless steel water supply hose which is the one they use to complete the installation and hook up In addition I purchased their 3yr warranty. After doing the recommended flushing the ice taste horrible I was baffled as to why. I went online and checked LGs manual and called LG themselves All three say don't use stainless hose for LG refrigerators. It can lead to bad tasting ice. One would think this is an easy fix, use PEX the hose that is recommended. Not so fast ,went to the store, call their customer care number, call their headquarters customer service number and got the same response, they AIN'T going to fix it or they would of simply apologized and sent out a person to replace it with the recommended PEX hose After my experience why would i use them in the future read more

Love Lowe's, always have exceptional service whenever I ask for help for my everyday DIY's. They always have a wide selection of items for great value and now they offer price match which is even better. read more

I've been on hold for over 30 minutes. I did not receive my tiles. They literally had the order number. Everything. I've never had worse customer service. Unacceptable. Make that 43 minutes. read more

Lowe's Home Improvement - The hold time. They have still not answered. - Hardware Stores Near Me - La Quinta, California

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Wow I'm shocked to read all these one star reviews! I love going to Lowe's verses home depo! I always get great service and everyone is so nice. A wonderful young man in the garden department not only got me plants snd soil but walked me to my car carrying an umbrella over my head two days ago during a downpour. Then I went to the lumber department when another really nice young man got me gravel, tar , and sticks for my trees. All while I sat snd waited and then he rang it up and loaded my car! This is unbelievable service in todays times. This was the La Quinta store but I also like the rancho mirage store as well. I hate home depo where I get no service at all. Thank you Lowe's! read more

Homeowners beware !! Contractors beware!! There's a reason for the Yelp reviews. Be sure to call to follow up on any online orders shipped to La Quinta Lowes. Do not trust the Lowes app for accurate shipping info! We placed an order to be delivered to La Quinta Lowes, the order showed shipped on 8/7, in store on 8/9, and on 8/16 we were notified the item was never shipped by the vendor, Dreamline. Had we not called corporate to follow up on other order issues, we would have never known the Dreamline vendor never shipped as the vendor stated it was. We were then told another 2 weeks wait for shipment from Dreamline. An absolute horrible customer experience that has not only resulted in contractors being placed out of work, but our rental property remains closed for an unknown amount of time while we wait for our Lowes items. Giselle - good customer service Juana - tried her best, gave misinformation Ana - waiting for a follow up call Lowes Corporate customer service - thank you for not abandoning me. Being loyal to Lowe's really hurt our business, as well as our contractors ability to work and gain money for their families. read more

Lowe's Home Improvement - Our customer experience - Hardware Stores Near Me - La Quinta, California

Dreadful. We went there this afternoon ready to drop about 2-3k on bathroom fixtures--tub, toilets, sinks. We first couldn't find anybody. Then we started hiking through the store, looking for an employee. We spoke to a total of four employees. Why? Because each person handed us off to the next one. We heard some variation of "I'm on my way over there" or "I don't know how to do that." So we told the last person who was ready to pass us to the fifth employee, "We're heading to Home Depot instead." The irony is that one of the people who said they were busy and passed us off was standing out in front of the garden center, chatting it up with another nonperforming employee. Having worked for a large company, I know dysfunction starts at the top and flows downward. Our Lowe's visit today was a living example. La Quinta can do better. read more

We purchased a gas water heater in store after doing research online and Aidan was extraordinarily helpful and pleasant. He could answer all our questions and arranged for our pickup and purchase with ease. Their in store help is much better than Home depot and that's why we go here. Thanks Aidan! read more

I had never purchased anything from here so decided to give it a try. Washer, dryer, fridge, oven, range top and hood! That's a lot of money to spend in one place. The WORST experience EVER!!! I will never shop here again! Customer service has no idea what they are doing they have no clue as to where my appliances were, didn't get follow up, one person said one thing the other said another! The manager didn't have any empathy toward the situation and was very matter a fact. Was such a horrible horrible experience over all. I had no choice to put 1 star in order to get this posted.. -10 read more

Exceptional customer service, especially from Steve. We came in to pick up some AAA batteries and after asking many questions to Steve with his patience and knowledge we ended up purchasing a UTV! He even charged it overnight so we could drive it home the next morning. Thank you Steve and all the employees at pick up for making this a great experience. We love our new cart! :) read more

Lowe's Home Improvement - Hardware Stores Near Me - La Quinta, California

Terrible customer service by phone. AI answers your call and refuses to put you through to a representative unless you give it your first child!! When it finally puts you through to a department 9 out of 10 times they will not answer or will pick up phone and immediately hang up. Home Depot may be farther away from me but at least their customer service is much better. Done with Lowe's forever! read more

I had a complicated return the other day, and Martin, Cristal and Arlen were miracle workers! Thank you so much to a very well-oiled customer service team! All were friendly, knowledgeable and helpful! Thank you, again, and I will return again and again! I love Lowe's! And I love that they offer my Veterans discount; I am always treated with respect and everyone is friendly and helpful! read more

This place just can't seem to get Its shit together. Twenty customers in line and only one cashier. Would use the self checkout but I have paint. I've been in line for over 15 minutes. Almost my turn. Home depot next time. read more

La Quinta Lowes lost my appliances. We have a dryer and a range that they cannot locate. I've spend several weeks talking to customer service and I never get a call back. I've talked to at least 5-6 different employees, customer service and a supervisor. In addition, they delivered a dented refrigerator. At the time, the delivery person took pictures and told us La Quinta Lowes would call us back. I've yet to receive a return call from anyone in La Quinta. I'm hoping someone from Corporate sees this and can help me. I came back to update my review. It is now November 2022 and my purchased appliances remain missing. read more

Lowe's Home Improvement - Dented refrigerator - Hardware Stores Near Me - La Quinta, California

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In this day and age when it's hard to get good employees, I think Lowe's is one of the best. For the most part I have found most of their employees very helpful going out of their way to help me with my DIY projects. People who give bad reviews based on one employee doesn't do the business any good at all. Except maybe to call out the employee but they still should rate the store with better reviews. read more

My Husband and I had a horrible experience at Lowes tonight. We purchase 8-in W x 12-in H x 8-in L Dobie Concrete Block. The gal at the register was rude and made us wait while she researched the cost of the black. Even after we told her the price of the blocks read more

As usual, minimum wage workers that would be better suited digging ditches. At checkout, no bags or empty box's offered or available. Even Costco and Sam's Club at least gives those away. But boy oh boy, checkers are quick to ask you if you wanna open a Lowes Credit Card. I responded "sure, if I can get a box for my cart full of stuff" , which again the answer was no. Back to the Depot for now on.. read more

The only reason giving these stars is because of Boyd! He is amazing goes above and beyond so helpful. He spent so much time with us finding what we need taking apart the pieces we had to find the correct fit. I will look for him every time I come here. read more

Can't find employees. Took forever to find anything. I even called the store so I could ask over the phone because I couldn't find one in the store. Nobody answered the phone. I sat and watched the girl sitting right next to the phone, letting it ring. Eventually, I found out looking for and check out was also as pleasant as the rest of my experience. This woman literally has not said one word to me. I asked her for an open box discount, and she waited until she was done ringing me up to call the manager. She should have done that first to save time. Never once did she even acknowledge my question. She just kept her mouth shut and continue to do her job. read more

Lowe's Home Improvement - Hardware Stores Near Me - La Quinta, California

Customer service front desk at the entrance young girl with dark hair very rude . No customer service skills at all !!!! I work with customers all day and this girl does not even acknowledge you when you first go up to the window . Because of this customer service I will never come to shop at Lowe's . One bad apple spoils the entire store . My recommendation is to put someone in front that is friendly to customers but at the same time gets her job done in a classy professional manner . read more

Worst customer service ever and so much happened here that I can't even bring myself to go over all of it! I was called by a manager, Gloria or Lorraine can't remember her name after I asked for a manager over and over. I was told there was no manager! It was so bad I called corporate. Of course then a manager suddenly calls. Never again. I don't appreciate being called names in spanish from your mexican employees because they think I don't understand. My husband is mexican & when he goes in with me it is a different story. FYI he has had enough as well. This location and their employees need a good training about discrimination and basic customer service. Basic "manners" in our society. No one deserves to be treated poorly. read more

I wouldn't go to Lowes to buy a single nail after the poor customer service that I've received. We ordered a washer and dryer. Long story short - the delivery was cancelled after they called the wrong number, neglected to use the kiosk to contact us from the gate, and neglected to look at the gate code on the invoice. We tried to resolve the issue by calling the store. After hours (literally) of being on hold and being hung up on - we went to the store in person TWICE. We were assured all was taken care of. Nope. The next day we went through the same dance - calling and visiting the store because customer service disconnected up every time. Buyer beware. read more

Absolutely HORRIBLE customer service! The employees hide or look super busy to avoid any contact..???!! My wife and I are budgeted to spend over $7k on a bath remodel. Home Depot worked up a plan for us.. we decided to. Or even give Lowe's a chance to bid on our project. Why? They don't deserve a cent of our business. I am afraid they wouldn't stand behind anything .. I am afraid I wouldn't be able to even find someone to bring an issue to! Signed, A disgusted ex customer! read more

Since Yelp reviews really do make a difference when it comes to trying to decide where to spend your money and where not to, I felt compelled to leave this review for anyone who is about to purchase flooring but is not sure where to go or how to find good help. We are currently flipping a property and needed about 3000 sq ft of vinyl plank wood flooring to be delivered to the property asap. My husband found the tile we needed on clearance and went into the Home Depot in North Indio to place the order. What should have been a simple and seamless process turned out to be nothing but a waste of time because every employee had a different idea as to how to complete the order and not one of them was able to actually do it. $4000+ worth of flooring and no one could figure out how to get it done. Needless to say, hubs was pissed when he left with no flooring order and I was the lucky one he chose to call to rant to about this negative experience for the next 10 minutes... Yay Me! Feeling defeated, he thought he would give it 1 more try and headed over to the Lowes in La Quinta to see if he could get them there. To his shock and surprise Donald G. appeared before him, clearly sent from the flooring heavens above, because within minutes of hearing what was needed for our flip, Donald got to work finding similar flooring, scheduling a prompt delivery date and seamlessly fufilling the flooring order with ease. My husband said his customer service was amazing and wanted me to post a review to recognize the job well done. Big chain retail stores like Lowes don't know about the Donald G's unless people like us bring it to their attention. His quality customer service is few and far between these days and I honestly felt like I would be doing a disservice not to recognize it by posting about it online via this Yelp review. So if you are in the need of flooring and quality customer service means something to you it does to Donald G as well, so do yourself a favor and head over to the Lowes in La Quinta, I think he is in the flooring department but you can also just look for the salesman with the halo above his head and angel wings spread really wide behind him because according to my husband, he was awesome and beyond helpful. I should add, that the hubs was so impressed with the difference in customer service that he went there today for supplies instead of HD and while he didn't see Donald G. anywhere he received the same type of help and friendly disposition from the person that helped him today so LOWES CORPORATE... if your listening, whatever is in the water over there that these employees are drinking you need to bottle it and sell it because they seem to be setting the bar high when it comes to quality care and customer service and it is very much appreciated. read more

Twice in the paint section I've needed help and had questions. One years ago and another recently. Both times the employee was knowledgeable, helpful and patient. Recently Juan helped us and recommended some products. He hadn't used one product but still he was knowledgeable and it seems he did some research or had some inservice. So far so good! I wish I could remember the other employee's name, but haven't seen him since. Other employees I have interacted with (especially in the tool section) have also been helpful. It's much appreciated when the employee actually walks you to the product you are looking for. Kudos to those employees. read more

This Lowes is without question, the worst big box retail location I have ever seen. Employees that fail to engage, hide, and ignore. An abissimal out of stock problem. Poor price representation. Awful merchandising- Concrete products in mutiple locations for example, with patch items hidden on a three foot metro rack in the corner of the store and the smaller tubs in the paint department. concrete outside with the lumbar. Every single section with multiple small items is always a merchandising mess. example- plumbing and electrical. Out of stocks, sku's all mixed up, poor price representation, missing items. The Lowes in palm desert on Monterey is great. They also appear busy. The Home Depot in La Quinta is always busy. This past weekend, the visit that inspired this review, I ditched my cart and went to Home Depot. The self service checkout had at least 10 people in line. The store was packed. the Lowes was dead. Who is overseeing this store? I spent twenty years in the grocery business and can't fathom how this is happening. The organization I worked for would never stand for this type of retail execution. I realize that the Coachella Valley is a very challenging demographic to run a store due the local workforce and seasonal nature, but this store just oozes incompetatnt leadership. read more

I went in to get an estimate on some blinds. The associate that was suppose to be there at 8 AM did not show up on time. I waited about 15 minutes looking at other items and still no associate. I asked someone and they said they would "let them know" that I was waiting. Still no one so I left. I came back around 9 AM, waited another 10 minutes, still no associate. No more custom orders at Lowes. I am going to support small business even if I have to pay more. read more

Lowes has the worst return policy!! Most of the Chinese goods they sell are crap; poorly made, lasts only months. I had a hose real that broke 7 months after I bought it, they would Not exchange it or take it back because "the season had already passed". Now, I had Christmas lights that I had bought a ton of, some sections of the net lights stopped working after about 2wks. I tried to return them today, to only be told they don't take back return anything Christmas. APPALLING!!!! Never again, this is why Amazon is going to put these guys out of business. read more

I purchased a smart garage door opener. Lowe's installed it. It has never worked properly. Lowe's promised to repair it. The garage door opener completely stopped working. Lowe's said they would call the night before to have someone come out and repair the Garage door opener. This never happened. The Chamberlin Garage Smart Garage door opener is no longer working. Lowe's is not reliable to fix there defective product. Do not purchase and have Lowe's install anything. This is a consumer Rip-off.! read more