A few Year's back I had shopped around for new front doors. Stopped in Palm Desert door and…read morehardware and found the absolute best price and an incredible staff. Installation was a breeze! When they called to check. I said "I couldn't be happier"and I was. As luck would have it, several years later I needed a part for another door. And I dropped in to see these guys, explained what I needed, and the guy behind the counter said? "Wait, I think I have one in the drawer." He did. And gave it to me at no cost. I'm not used to this kind of service. I'm from LA where they don't care. But it certainly is different at Palm Desert door and hardware. Not only are they a great group of people with a great product but they also care. I am now a lifelong customer of that business couldn't recommend them higher

We chose Palm Desert Door & Hardware based off their website and mission, as we are looking to…read morereplace our front door and side lights. We were expecting knowledgeable and professional service but instead encountered Blaine S. who was inattentive, rude and condescending. First of all, he ignored us for the first 5 minutes while he was on the computer. Then spoke to us in a manner that felt disrespectful and in a hurry. The lack of basic courtesy is unacceptable. We will go down the road to Next Level Door & Millwork instead. We would not recommend Palm Desert Door & Hardware to any other person. They were way off their mission statement on website. Renee

Ace Hardware in Palm Springs is like no other Ace Hardware you've been to in ANY other state…read more Here, in Palm Springs everything seems brighter, more colorful & happier.... It's a joy to walk around this store and see the enticing wares that are on display for all to see & buy.

I found a hedge trimmer on this store's website listed for $339.99 and it said it was in stock…read more When I went into the store, the price on the item was $409.99. A really nice sales associate checked with the manager and told us it was on promotion, so he had us bring the item up front to purchase it. When we got to the register, it would not ring up at the promotional price. The manager then came over and immediately started insisting the price was wrong and aggressively trying to prove it to us. After going back and forth, he finally said their system was wrong and claimed this was a model they never carry. The whole interaction was unnecessarily rude and dismissive. He refused to honor the price that was listed online, even though the store staff told us it was on promotion. We can literally still buy it online for the price that brought us into the store in the first place. Way to lose a customer for no reason. If your prices are wrong online, as your own staff said, and your team does not know what is on promotion, that is a management issue, not a customer issue. The sales associate was helpful, but the manager's attitude completely ruined the experience. Rude.

Needed a new screen. Took it to Lowe's and they instantly said "True Value." So, off I went…read more In True Value I found a large sign saying "Screens" in the back. A friendly gentleman told me the frame was fine and he could change out the screening in 10-30 minutes. He did it in 10, and it was perfect. So just wanted to put in a 5 star review and say thanks. Made my day.

This is a great old school hardware store that has just about everything you need for a do it…read moreyourselfer There are actually knowledgeable people available and happy to help you Highly recommend this Ace Hardware location over a Lowe's or Home Depot any day

Like to give thumbs up to Anthony in flooring for loading up my cart of a dozen cases of 1'x2'…read moretiles today!!! Patrick. Dude, you've helped me loaded up my SUV many times, refused tips. You have an outstanding personality that knows how to work with the public!!!!

We went looking for appliances during the 4th of July sales event. We saw so many choices to choose…read morefrom. We were looking at refrigerators and stoves, and the salesman was very patient with us. He showed us many options, and then on computer he showed us many more options. He explained the good and bad points of each one. He was very helpful, we will go back.

Received five star service today from an African-American gentleman who is actually from Los…read moreAngeles! I was looking for one of those low to the ground Rubbermaid heavy plastic footstools and I guess I looked a little lost... This gentleman came to my rescue and even unstuck the top one from the pile so I didn't break my nails... We talked on my way to the self checkout and he actually lived in the San Fernando Valley where I'm from. What a coincidence! I was on my way to Home Depot but stopped here - and I'm so glad I did! The footstool was perfect and also less expensive than at the Depot!! Winner, winner! Thanks to Lowe's for being on the way to that other place, for employing this angel of a gentleman and having the perfect item that I needed. Besides the conversation, I was in and out in 5 minutes or so!

The mistake is that we even gave this store a second chance. The second time we have ordered…read moreappliances and delivery is a nightmare? But their excuses is it's a third party company that does the delivery? When asking for help from the appliance department or manager Rita they couldn't care less. Now I see why with a 2.5 star rating appliance delivery is the least of their concerns? It's amazing that upper management doesn't monitor their reviews better at making management decisions? Never again on appliances from Lowe's

These people are scammers!…read more They tried to charge me 4X industry standard pricing. I've had accounts at dozens of supply houses for three generations. They tried to charge me $75 for a 3/4" x 48" black nipple. And then I got attitude when I canceled the order.I went to Home Depot and bought the same products for 25% of the cost. Stay away!

Great friendly service on a difficult part to locate. shout out to Jerry and his persistence…read morelocating bathtub drain plugs in a bright gold finish.

Easy in. Easy out today…read more Fertilizer for my palms succulents. And black widow killer. I stocked up. Haven't seen one in 12 months since I started spraying with it.

I went to Home Depot in PS today to match a stain to my cabinets. Janet went above and beyond to…read morehelp me. We sampled 5 different colors and was able to match the stain I needed. Thank you!

Let me just start out by saying customer service has improved greatly over the years. All of the…read moreemployees have a can do attitude, and Eric always goes above and beyond! In addition, it seems like ACPro has one of the best inventories when it comes to materials and parts, which makes our installation process way easier (rather than having to shop around). Lastly, these guys make the warranty process hassle free! Why can't everyone else do this? Anyway, good job guys and keep up the progress. Oh yeah, just keep the equipment nice and safe from scratches

Had two AC pro heat pump systems installed during major remodel of our home. Most everything works…read morevery well EXCEPT: --The wall-mounted thermostat does not integrate with the 1-way ceiling cassettes (rectangular, fits between joists). The wall mounted thermostat is unable to command the cassette's motorized access to filters, i.e. we can't clean the filters. The "fix" was to disconnect the wall mounted thermostat and related interface box, and revert to the hand-held remotes, one each for each of the five ceiling cassettes. --The hand-held remotes do not control the temperature because our rooms are too large for the "follow me" mode to operate (this uses the temperature of the remote to control things). --Overall a strong "do not recommend" for anything over than single-room simple setups because the thermostat setups are nearly useless. --Technical support and documentation support from AC Pro has been sketchy and nearly useless. --The thermostat situation is very unfortunate because the units are quiet and efficient - all I need is a thermostat setup that is actually useable (controls temperature and allows the motorized filters to be accessed).