Emily was an amazing help!! She was so kind and generous. We set up an account for rewards because we will be back to work with her many times! Thanks Emily. read more

I don't usually leave reviews, but my experience here deserves one. I went in looking for a basic pool light bulb and a gasket -- two standard items Leslie's should absolutely have in stock. The girl working there couldn't be bothered to check, gave no real help, and acted like I was an inconvenience just for walking in. So I went to another pool store and, surprise, they had the exact bulb I needed with zero attitude. I returned to Leslie's later for the gasket (because they had the best price), and even though their posted hours say they close at 6pm, the doors were already locked at 5:45pm. The employee was clearly inside and just ignored me. So just to recap: unhelpful, lazy service, poor attitude, and they close early like it's a suggestion, not a schedule. I'll gladly give my money to literally any other pool supply store moving forward. If you care about your time, skip this location. read more

I love shopping here for my pool needs They also do free water testing, a great service to have. They have everything a pool needs. From chemicals to filter lids There is a great many pool toys to choose from. The floating mat I bought here lasts for several years. And they have lots of brushes and nets for keeping the pool clean. A great plsce. read more

Yeah, they checked for warranty and I got a brand new pool sweeper!! I love shopping at this store. Saved me a lot of money by giving me all the pool tips!! read more

Leslie's makes the homeowners a self sufficient Pro Pool Cleaner. Their expertise gives you the guidance to clean your own pool and save you lots of money. They also make you more knowledgeable and thorough in pool maintenance and a "feel better" feeling knowing you cleaned the pool better than the pool guy. Yes, it's easier than you think. Just a couple of hours a week and you're done. read more

Eva went above and beyond to help me with my issue. She was fast, friendly and efficient.

I'm the type of person that price shops and often ends up buying things online... But not when it comes to Leslie's. I find that their prices (often combined with special offers) are fair, they're really knowledgeable, and they stand behind their products. Most importantly, for the La Quinta location, they have Chris. Chris is awesome! He knows his stuff, and he genuinely wants to help. One of the best sales/customer service people I've ever had the pleasure to work with. We interacted on two occasions - the first one was about a pool vacuum (he helped me with a very tricky situation and recommended a different model to help), and the second one was yesterday about a hose adapter to unclog a drain. Two thumbs up all around. I'll go back for any of my pool needs. read more

The store manager Chris is so helpful!! I came in for Water test and Chris went above and beyond!! I will be coming here for ALL pool supply needs!! I would recommend YOU come here as well, and ask for CHRIS!!! read more

Leslie's needs to hire competent help. One employee with no training. Very frustrating. Will order Hayward parts on Amazon. Quicker and less frustrating read more

I have been going to this place for many years. we service our pool vacuum regularly with this company. The other day, I was shocked and horrified as to how one of their employees treated an older lady who came in asking for help. The lady was asking for a smaller spa cover, to which the rude employee said, "What are you talking about? I can't understand you." I then politely intervened, saying she's asking for a spa cover. The employee did eventually help her but very rudely. Giving her attitude, rolling her eyes when the older lady decided to pay cash. It was really unnerving that you could treat an older person like that. Not to mention, when I walked in bringing my vacuum for service, she was hid in the back in the dark watching TV with her boyfriend, eating in and out. When I walked in the door, there was no acknowledgment that I was there. When I told her that I was there to get my pool vacuum serviced she said the guy is not here today and instead of inputting it in the computer she just wrote a note to him to call me when it was done. 2 Days Later passed, and there was no call it was a pretty simple fix it was just new wheels being put on. I went in, and I asked the lady if she was done with it, same rude employee, and with a lovely attitude, she said here and pushed it towards me. I love this Pool Company, but honestly Esperanza, her name was on the receipt, and it should be properly trained before I come back. read more

I am a lucky pool owner! Here's why. When I lived in Cathedral City, I went to the Leslie's off Date Palm and met Leslie's genius Chris. He was always not only incredibly knowledgeable and helpful... he was super-nice, to boot. I then moved to Palm Desert and thought I had to say good-bye to great Chris, but I got lucky. When I walked in the Leslie's right off Highway 111 in La Quinta, there he was. That made my day, knowing I'd still be able to rely on his expertise and great attitude! When Chris told me he had been promoted and was now a manager, I was happy for him, of course.. but hardly surprised. Chris is an awesome ambassador for Leslie's. I recommend the following, effective next week: 1) substantial raise; 2) spot bonus; and 3) spa day! Twenty stars for Chris and Leslie's for hiring him. read more

Good grief, came here to get something for our pool and the customer service was horrible!! There are so many other pool supply store in the area so I would never come here again or recommend this pool supply store.. The guy that works here was so rude! I feel sorry for him. read more

Earl is incredibly rude, his preference between customers is apparent, this gentleman's attitude and customer service skills leave a lot to be desired. Hey man, If you don't like or hate your job, why don't you just quit instead of giving Leslie's a bad name ?? For over two months I've been getting my chlorine from the Palm Desert & Cathedral City stores because for some "mysterious reason" Earl NEVER have it on stock?? If it is the company's policy to choose commercial accounts versus residential ones, just say so, but don't claim there is a "shortage" of chlorine when everyone else have it except you. Did the delivery truck miss your location Earl??? I'm never coming back to the La Quinta store! SO: I give Leslie's a 5 star review and Earl and his (B.S.) chlorine truck driver the PINK SLIP!!!!! read more

Rude owner alert! Watch their price gouging too! I went in to take advantage of a sale my kids told me about the turtle raft was advertised $9.99! (BIG sign) Regular price was $14.99 - went back with receipt next day to tell them I was charged regular price / overcharged $5.00 only to have the OWNER argue with me immediately and defensively. I kindly walked him over to the clearly marked sale sign. He huffed and puffed and reluctantly returned my $5.00 If that wasn't enough, while I was still waiting, he first helped another guy who walked in after me to get his sample results. The owner obviously knew him and went on to chat with and help this guy while I waited about 10 minutes to get my $5.00 I kept my kewl because my daughter was with me, but it was unacceptable and irritating. I will never go back. There is a nicely stocked pool supply place right across the street who appreciates my business with a smile. read more

I jut got back from having my water tested. The only reason I gave them 2 stars instead of 1 is that they did test my pool water (how well I don't know). I was the only person in the store. I saw no one when I entered and then saw someone in the very back of the store. I filled out the water testing form. Then this Leslie's employee came and picked up my sheet and started testing. He said NOTHING! I asked him about green algae and he gave me a reply about it being a process to get rid of it. He finished the testing, got the print out and put the printout and empty water bottle on the counter for me - said NOTHING. I picked them up and started to leave. He said "don't you want me to tell you how to get rid of green algae." I paused and thought to myself that I didn't want anything to do with this guy and left. I never like going to this Leslie's. Some of the guys are fine but there are one or two (and I believe one of them is the manager) who make me feel like they are doing me a favor testing the water. I couldn't have felt more unwelcome. I was in at 10.00 a.m on September 8th. read more

I love Leslie's pool supplies because of their free water testing. If it wasn't for that, I wouldn't know how to maintain my pool. Earl is very helpful and knowledgeable. He has help me to get the experience to start taking on my pool maintenance my self. He has guided and recommended the right pool chemicals to keep my pool safe and looking crystal clear. Thank you Earl and staff at Leslie's pool supplies store. read more

Charlie went above and beyond for me. Not only did I show up just a couple minutes before they closed, they even took Apple Pay because I forgot my wallet! I asked if I could still use a coupon and Charlie again, went above and beyond and supplied me with a great coupon that saved me $20! Friendly staff, clean store, and it smells good inside, like pool chemicals, lol! We definitely do all of our pool chemical shopping here! read more

Because of my review I was contacted by the district manager Mr. Hernandez to speak with me about the problem. He was VERY nice and spoke softly to me and quickly agreed to replace the hoses and brush. This is what customer service should look like! Mr. Hernandez, I want to thank you for your professional manner and your help! I wish more people were like you! I had to go back into the store to pick up the replacements and Earl was there. I wish I could write a 5 star review about him, but he had a stone face when it was my turn. It was all too obvious as I waited for him and he was joking with other customers and thanking them for their purchase, large friendly smiles to all of them. All he had to do was crack a tiny smile and accept some responsibility for all the problems I had and all the time and money I lost, but he didn't. ( an apology would have been stellar, but I guess that is too much to expect) Too bad he is stuck in the kindergarten sand box and won't play nice because I told the teacher on him..... I'll give this place another chance though... Thank you again Mr. Hernandez! read more

Went in 7/22 in the afternoon. Store was completely empty. No one welcomed me in. Waited a couple minutes and I had to walk up to the employee. Said hello and he rudely said he was on the phone with a customer. Walked out and drove across the street (Washington St.) to "The Pool Store" and received much better service there. Never going back to this place. read more

I want to thank Francisco for saving me $1100. My Pool filter had stopped coming on/off automatically and my pool guy said it was the timer. He put in a new timer and it still didn't work. Since my pool guys isn't a repair person he asked the fellow he works with about the problem and was told the circuit board was mostly likely bad. BUT, being 10 years old, that board is discontinued and a new system would cost $1100. I said I'd have to wait to get it fixed. Since I thought that was high, and I could still turn the filter on manually, I didn't think it was the circuit board. I called Leslie Pools and made an appointment for their tech to come out and check the system. The service call was only going to be $29 which I felt was very reasonable. After checking the new timer and the board itself, he determined that the new timer was faulty. He replaced the timer, set it and stayed to see that the filter came on and went off properly and my system is now back running fine again. I will definitely use Leslie Pools again for my pool service!! read more

Steven was the one who helped us out with a lot of our pool questions. He was a HUGE help. He seems to know quite a bit about pools, and has an attitude that shows his interest in the industry. Hes certainly good at it, and even though their materials are priced a little bit higher, i will continue to go back because of Steven. Other leslies in the valley have okay service. The LQ store has definitely been my top choice so far. I was also reading a couple of the reviews below. Lester D's ego seems to insert the stick deeper up his own ass on the daily. Sad he decides to slam a kid on a social review like that. His other reviews seem to be just as miserable as he probably is. read more

Ordered a pool cover on line to be delivered to store. Cover arrived at store but they put it into inventory and said my order had been cancelled. Had to pay again to get the cover. Went home found out I my Visa had been charged and now to get my refund on the original order has been a nightmare. Horrible customer service! I will never buy anything there again. read more

The worst customer experience ever. I could not believe I was dealing with the store manager. He did not want to help or even answer any questions at all. I kept telling him that I know nothing about taking care pools yet kept explaining things to me like I am an expert. He was even using a scare tactic to try and upsell me on equipment. If this is the store manager I could only imagine how the other staff members act towards customers. DO NOT GO HERE!! read more

Update: I received a call from the District Manager (Ed Hernandez) who resolved my issue. Thank you.

I've been shopping here for over 4yrs. Earl has always been great and helped educate me on pool chemistry and maintenance. I've seen many others come and go at the La Quinta store, but it's been Earl that's kept me coming back. Great Manager and best customer service I've experienced compared to other Leslie's locations. read more

These people, and particularly Chris are so helpful and knowledgeable. I visited the store with a sample of our pool water and they provided a free analysis. More importantly they recommended Enrique Becerra of Clear Blue Pools as someone who might be able to take over the maintenance of our pool and solve an ongoing water balance problem. BOY WERE THEY CORRECT. Enrique came and met me, explained what the issue was and what was needed and began the work. Today he sent me pictures of the pool after 4 days of diligence and work. What a change. Thanks to Chris for the recommendation and especially to Enrique and Clear Blue Pools. They are the greatest! read more

I needed a replacement for part of the equipment that filters the water in our very large fountain (we use equipment for a spa). All I brought in was pictures on my phone. The item is old and outdated and whatever I ordered needed to fit/work with what was already there. Earl figured it out and really saved the day. He provided all of the information I needed and the correct item was ordered and received. I am very pleased. Elizabeth Peters read more

I came home from work today to find my barracuda in two pieces. I took it in and Earl helped me. He looked up the part in the book and checked it store inventory. They had 3 in stock. Earl said to leave the barracuda there and he'd have the new part installed and the whole thing put back together by the same time tomorrow. This is not my first experience with Earl. He always is helpful. If he doesn't know the exact answer he calls someone who does. When Earl is in the store when I come in I know that my Leslie's experience will be 5 star. read more

Had a great experience shopping here today. Learning to take care of our pool. Had many questions that were answered by very competent staff and they guided me in steps that I needed to take to correct my pool. While continue to shop for pool supplies here. read more

Store manager called me to schedule a tech to come out an measure, which he said they usually don't do (despite being told by another employee that they did). He left a second voicemail apologizing for the inconvenience. However, I've already established a connection with another Leslie's that offered to personally come out and measure, despite the distance. They were also able to give me a ballpark figure on what the quote would be around. They also helped to clarify some of the questions I had on the quote form. read more

New to the area and to pools. Stopped into the first pool store I could find to get some help and had a very hard time not only understanding what they were talking about, as well as being told I needed to drain my pool. I wanted a second opinion so I looked another pool store up and low and behold there was one right across the street. It is a small store and kind of hard to find but well worth it. The tone was just night and day from the other store. they had me bring in a water test which is free by the way. After a few minutes of talking and getting the dimensions of my pool we had the results. There was no reason for me to drain it just needed to be treated for some green growth. Two days later pool is sparkling blue again. The managers name is Matthew. He explained the situation in a way the was very easy to get. Leslie's definitely beat the competition and won my business. read more

Entered store, asked employee if they carried a start-up filter for the hose for a new jacuzzi. "No we don't carry that." Got on the phone and left me to wander the store until I found what I needed with the filters. Rude, employee got on the phone immediately after ringing up the sale, no thank you, no good by. read more

Great service and superior knowledge regarding products and especially the pool balancing and corrective measures. You can't go wrong with knowledgeable and free advice from professionals. read more

Displeased is a mild word for dealing with the company. We paid for a new pool heater one month-ago with the understanding that they would move quickly to get the heater installed. A series of calls to the company did not result in a satisfactory resolution. In each instance we had to initiate the call. The division manger would not respond to our calls. I would recommend not paying upfront as they had no incentive to get the job done once they had our money. read more

I have had very good service each time I came in. They also have a good pool water testing system, As a side note Google is your friend. Check what you are told against google searches to make sure you are not buying things you do not need. A pool store's goal is to sell you things and they are not employing high paid engineers and chemists to work there. Many pool store clerks talk like they are experts but a little research on your part will save you huge dollars. I have called manufactures after talking to Pool Store Clerks and they have personally told me the clerk was dead wrong. I have also googled things and found the clerks to be out in left field. This side note applies to any pool store you may visit. read more

I am new to the desert but have owned pools for a long time. I have been having issues like I have never encountered before. I came to leslies in need of some serious help. My pool was so green you could almost see stuff floating. I spoke with Matthew about issues I have been having and looking for a pump to drain this swamp out. He said he had a program to clean up a swampy pool in two days. I was thinking to good to be true, but the price of the pump greatly out weighed the price of the program treatment. I was amazed with how this worked. Never have I seen such terrible water turn back to blue in 2 days. AMAZED! !! I came back a week later with some water to be tested and started taking care of my pool with what they recommended no issues since and it has been 2 months. Love this program and love the help and knowledge from the staff! read more

I am about done with this location. The staff here seems to know nothing about basic pool care. I have been at this location for the past few years and recently they lost the last two guys I was dealing with for a long time. They were very knowledgeable. But the new manager has no idea about maintaining pools. Everytime I go in to ask a question his only answer is to use perfect weekly. if I need a part he has no idea how to find it or what I am even talking about. It is very frustrating especially when you are going to a specialty Store for expertise. I suggest going to another location to save yourself some time going in circles with the unexperienced staff. I walked out and tried the palm desert location got the reason why I was having issues and a real fix. I will no longer shop at the la quinta location. read more

My husband and I are new to the La Quinta area and are first time Home Owner's with a pool. I must say, I am glad I did not first read the only review here, my experience was quite contradicting (though the last post was almost a year ago). There were two gentlemen who greeted me when I first walked in and immediately offered their assistance. I had explained that we recently purchased a home with a pool and sadly, the pool maintenance was let go during escrow. Now with absolutely no maintenance supplies or chemicals, we needed help! They were very knowledgeable and offered many options that would best suit our needs and varying budget points. Ultimately, we purchased just manual labor tools (pole, nets, vacuum, brush, etc.) and they gave me a bottle to bring back a sample of the water (which was greener than the Grinch on Christmas!) before buying any chemicals. I felt no pressure to buy anything and was even told I could wait on some of the more pricey items once we got the hang of the "DIY pool cleaners" and when summer may warrant a more labor-free option. They did not make me feel incompetent nor did they bash me for the things I thought I knew or heard. I will definitely be returning here for our future pool needs and advice when necessary! read more

Terrible customer service by manager Earl Love. He sold me the wrong filters and when I realized the filters were wrong, I took them back and obviously he was too busy to help and took my name and phone number and said he would call me back. Never called back and I had to call him. He said he was waiting on someone to call him back before he called me. Instead of waiting to get my pool back up, I purchased the right filters for half the price from my pool guy and they installed them the same day. Even though Earl could have given me a refund, he opted to order new filters or in store credit. For 4 days, he has given me the run around and trying to quote policy and said I should have known they were the wrong filters before the 14 day return policy expired. After listening to him verbally vomit, I explained I was a retired Marine and Law Enforcement with time on my hands to either write a nice email or call corporate. He said I threatened him by saying I was retired law enforcement. Really. Not a threat, just informing you that I have a lot of time on my hands. While waiting in the store today so I could try to resolve this situation, he was helping a lady at the counter and she asked him if the part he was selling her for 40.00 was the right part, instead of saying yes or no, he said "I think so". Really, you are supposed to be the expert because you work there. Earl refused to refund me for the wrong filters and chemicals I purchased to fix my pool. Its ok though, his sales numbers are up by me spending 430.00 dollars at his store. Another manager at another store tried to help me and was going to give me a refund but was told that since I purchased the items at the La Quinta store, Earl would have to refund my purchase. On another note, Chris has helped me on two other occasions and has always been friendly, courteous and knowledgeable. Not once did Earl call me back as promised. The only reason he called me back today was because I stopped by the store and asked Chris to leave him a note to call me and that I was upset. Earl will do anything to make a sell but forget about treating you as a potential long term customer. If I was going to purchase any from Leslie's, I would take the extra drive to either Palm Desert or Cathedral City. Makes me wonder why Earl has a dislike toward military or law enforcement. read more

Been coming here for a year now. First time pool owner, the staff is always friendly. The manager and assistant have been the one's helping me for this last year. The free water test, should I say that again "Free water test!" No problem I'm there! The supplies and chemicals can fit in anyone's budget. Living in the desert is always fun with a pool! Will always continue to shop here and will let all my family and friends know where to shop for pool supplies. read more