Ace Hardware in Palm Springs is like no other Ace Hardware you've been to in ANY other state…read more Here, in Palm Springs everything seems brighter, more colorful & happier.... It's a joy to walk around this store and see the enticing wares that are on display for all to see & buy.

I found a hedge trimmer on this store's website listed for $339.99 and it said it was in stock…read more When I went into the store, the price on the item was $409.99. A really nice sales associate checked with the manager and told us it was on promotion, so he had us bring the item up front to purchase it. When we got to the register, it would not ring up at the promotional price. The manager then came over and immediately started insisting the price was wrong and aggressively trying to prove it to us. After going back and forth, he finally said their system was wrong and claimed this was a model they never carry. The whole interaction was unnecessarily rude and dismissive. He refused to honor the price that was listed online, even though the store staff told us it was on promotion. We can literally still buy it online for the price that brought us into the store in the first place. Way to lose a customer for no reason. If your prices are wrong online, as your own staff said, and your team does not know what is on promotion, that is a management issue, not a customer issue. The sales associate was helpful, but the manager's attitude completely ruined the experience. Rude.

I needed a special bolt thing for my vintage Corvette so I could attach a custom front plate and…read moreneeded it quick (rather than purchasing online). This was my first time at Ace Hardware as I usually (and begrudgingly) shop at Lowe's, but was advised by a friend that I'd have better luck here. I appreciated the smaller, cozier feel and was even able to find the aisle with bolts myself - but one entire side of the aisle was drawers and drawers of a gazillion bolts and screws. I was able to find a staff member to help me pretty quickly, and he set about looking for a match. It took him about 10 minutes but he did find a match, and then apologized for taking so long. I was overjoyed and said you're amazing! No way would I have found that little piece of metal by myself. I paid my 3 bucks and went on my way. I will definitely turn to Ace Hardware first for all my weird little hardware needs!

So sad to see the retail response to assuming a theft problem. After I figured out how to park here…read moreno thanks to my GPS, I entered and was disappointed in selection and quality offered for what I was looking for, kind of junky stuff. Well they know their customers needs I guess. I went to leave only to find no escape as exit door was barricaded off with the only exit option was a narrow railed in checkout line with 20 people in it with stuff they were buying. One guy noticed I want to leave and he just laughed. I had to stand by the entry door waiting for someone to enter so I could escape. Never seen anything like that before. So I got to my car and ordered what I needed on Amazon and it arrived 20 hours later at my door free shipping. Sorry for the poor review but this was a really bad shopping experience. Bad location, poor offering, and a roach motel for exiting customers.

Needed a new screen. Took it to Lowe's and they instantly said "True Value." So, off I went…read more In True Value I found a large sign saying "Screens" in the back. A friendly gentleman told me the frame was fine and he could change out the screening in 10-30 minutes. He did it in 10, and it was perfect. So just wanted to put in a 5 star review and say thanks. Made my day.

This is a great old school hardware store that has just about everything you need for a do it…read moreyourselfer There are actually knowledgeable people available and happy to help you Highly recommend this Ace Hardware location over a Lowe's or Home Depot any day

This store has everything. From the street it looks like a tiny store but it goes back a long way…read moreand every catacomb, nook and cranny is full. If you need it, I bet they have it! Yes, you are going to pay more (what some here are calling resort prices) but I went in expecting that. Everyone who helped us was nice.

They were very knowledgeable but demeaning about it. They made us feel less than and that is not…read moreokay. You are supposed to help people not discourage them from trying projects on their own.

My go to hardware store in Palm Springs! Knowledgeable staff, and well stocked store with all the…read morebasics you need, reasonable prices too. Highly recommended!

Knowledgeable customer service. Quaint hardware store and still makes popcorn for anyone who wants…read moreit. And its good popcorn. !!!The manager Jerry will go out of his way to help you find what you need. Cashier always greets with a big smile. I love this place.

Easy in. Easy out today…read more Fertilizer for my palms succulents. And black widow killer. I stocked up. Haven't seen one in 12 months since I started spraying with it.

I went to Home Depot in PS today to match a stain to my cabinets. Janet went above and beyond to…read morehelp me. We sampled 5 different colors and was able to match the stain I needed. Thank you!

Why is alway you need something at a certain store but wind up back loads of other times. A few…read moredays later and I'm back here again. The good thing, parking is great... lol... That's always a deal breaker. If there's no parking, I'll pass. Needed some things in the garden section which let me say it's pretty massive. They have loads of plants on hand. You think as it's the desert, they tend to stick to cactus and succulents but there was loads of everything. Both indoor and outdoor plants. The staff were alway very friendly and helpful. Every question I had was answered which was great. Still haven't been through the whole store yet as it's massive. Maybe the next visit as I'm sure I'll be back.

Third world garbage store- the most bizarre and rude garden department manager. An elderly…read morecustomer slipped and fell, while the manager was watering- "you can't sue us! The wet floor warnings are posted! It's my insurance! No concern for the man who fell, no empathy just a gaping, prolapsed jerk who should have been fired! The prices are too high, the selection is poor, and the store is badly managed.

Great local plumbing supply, with a solid HVAC center too. I found conduit for less than my Pro…read moreprice an HD. Yet, in the plumbing area, they didn't have the 1.5" plastic compression nuts I needed. So, I bought a p-trap kit and now I have spare parts that I will absolutely use. For under $2, it was a good deal. Service is helpful. This is more a place for the trades, but if you are a DIY type, you will enjoy shopping here a lot.

They can't even get an order for two toilets correct and then they blame us. They were very rude…read more Told us we didn't know what we were doing, probably the absolute worst service ever. Never going to go back

Alice Cunningham was incredibly helpful and kind throughout the entire experience. She took the…read moretime to listen carefully, explain things clearly, and made sure I understood everything. Her positive attitude and patience really stood out, and she made me feel comfortable asking questions. It's clear that she genuinely cares about helping others. I truly appreciate her support and would definitely recommend her to anyone looking for someone reliable, friendly,knowledgeable and Bilingual. Is there to do her job and does it incredibly and you can tell she is happy to help other as much as she can!!!

My mom and I drove all the way there with our paint that was 1.5 years old, that we wanted to use…read moreto touch up her patio. It was getting thick and we were going to ask if the staff at Dunn Edward's could spin it or thin it somehow. We thought we bought it there, because we had bought other paint there, previously. Oops! It was purchased at big box store, to our surprise. That's okay, the manager told us. They would still be happy to help us! Yay! And they did. What wonderful staff you have at the Cat City Dunn Edward's! Thank you so much for not telling us we're going to go to HD to get that done. They helped us at no charge to us! We really appreciate that. :-)