"I had an absolutely fantastic experience at the Palm Desert Lowe's thanks to the unbelievable team there! The store manager Amber and Her associate Anahi, at the Returns Desk, completely went above and beyond for me. Anahi was incredibly patient and understanding throughout, and called in The Manager Amber to ensure a successful outcome when She realized how difficult a time I was having with My account. Was amazed at how these two handled everything; they started at the beginning with My new account and found the glitch within fifteen (15) minutes, and fixed all the issues by the time it was over !!!!! It was rare to see this level of genuine customer care and service these days; honestly I was really touched by their wonderful demeanor the whole way thru. They have earned a customer for life--thank you both so much for all Your time and close attention to detail. If You ever have a problem, just ask for Anahi or The Manager, Amber, at The Returns Desk at The Palm Desert Lowe's. You will be floored by their service". davidpradenas rancho mirage, ca read more

And we're back again. This time for a pick up truck. First off I didn't even know that had rentals. Another home improvement store which I've rented trucks from didn't have anything available day off. To my surprise, this place had some. Perfect. It was pretty simple in the sense of picking it up. Same concept as everywhere you would go for a rental. We didn't book it ahead of time so no reservations were given. Oh, you would need to call whatever store you're interested in to inquire if they had rentals. We just got lucky as it was next door to where we were. They had two right out front of the entrance. Rental booking was at the customer service/return counter. It was pretty simple. The usual with ID and insurance card. And the price was quite decent. Under 20.00 for 90 minutes which was more than we would need. The longer you need it, it's based on the time I believe. It was a couple minutes while information was inputted into the computer. She then went out to check the gas situation and handled us the key. There's a 200.00 deposit and it's refunded after you pay the total on return. Truck itself was pretty sturdy. We needed it for a large pickup which it was perfect for. Return was easy as well. We just parked it in the front where it originally was and the rest was done. Paid the charge and simple as that. Deposit will get refunded after payment. At least now I know that they have rental trucks for whenever I need something transferred. All the staff starting with rental to return was amazing and excellent. Everyone was so friendly and welcoming. read more

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I had late night inspiration and decided that I wanted to re-seed some bald spots in my lawn. The only struggle is that I have no idea what I'm doing. After spending 20 minutes in a completely empty lawn and garden center I made a decision. As I was walking out two employees were restocking but took a moment to ask me about my project and confirmed that my 20 mins of self guidance was not going to work for our heat (and really my skill level). They took their time and made sure I had the right seed for my project. They didn't have to stop what they were doing to help me, but they did and I'm really grateful. I remember the lawn and garden center being a bustling area of this store. I realize it's hot as blazes here right now but it was so sad to see all of the plants still on the shelves. read more

Very VERY poor service. I purchased a washer / dryer, induction stove, microwave and dishwasher. I bought all of the necessary parts to needed. I was promised a delivery date of 9/29. They finally showed up at the end of the day and delivered ONLY. The washer/dryer and stove. They were supposed to have someone who was able to install the connection for propane gas. They did not have anyone. After over a 2 hours on the phone trying to get through their press1 for this and press 2 for that... finally got hold of someone, and was transferred several times. No reason given for not completing the delivery for the connection of the dryer, microwave and dishwasher, the gave me a new delivery date for the middle of next month for the missing appliance. Not evening an apology. Mind you, they didnt waste anytime sending me a bill for everything. NOT HAPPY. POOR SERVICE. Great is selling and making promises. Poor on everything else! Update: Oct 5th. Still have not received the appliances that are missing. No phone call, no updates and NO apology. Will never do business with them again. Update: Oct 7th. Still waiting... Update: Oct 12th... still waiting. Called and complained last week and was promised I would receive a $400 credit for the issues and double charging. To date - No refund. No apologies and still missing appliances. They claimed they only had one person to make the install and he cancelled on us because of "transmission" problems on his truck. Waiting for the next excuse. read more

After years of using HD, across the street, I'm tired of the increasing number of hassles and inconveniences. After my last game, I snapped and decided to try anyplace else and drive across the street to check out Lowe's. I needed concrete and, honestly, I didn't think Lowe's would have it. I was wrong. Not only did they have what I needed, at the same price as the other place, they had the carts to load it and a cleaner store! Since I was there, I checked the tile selection and was happy to see the selection was very good, a bit larger than HD perhaps. Maybe it's just more organized, or more care is given to the store layout and organization, but I found the tile I was looking for and spent another $2k. I'm still checking out the Pro perks, since I enjoyed them across the street, but even if they are less, I'll be coming here more, because I can just buy stuff and leave, instead of dealing with companies that don't appear to care about its customers. My only trouble was this Lowe's, picking up heavy items. I ordered ahead got a text my order was ready for pickup. I went to the area it was placed before, but there was nothing for me and was told to go to the order pickup desk. Nobody was there, so I went to the register next to it and waited in line. The guy was friendly and helpful. He called someone to get the order. He sent me back to where I came from. (Got exercise, walking the store length). I waited 15 minutes, then went back to ask if the order was actually ready. He told me it was coming right out. I walked back and waited. A bit more than 25 minutes of waiting and I see someone slowly pushing a cart with bags of concrete. Slowly is an understatement. When he eventually arrived, he brought the cart to my truck and I began loading the bags. He helped load two, and was on his phone while I loaded the rest. I think this experience was an anomaly, but I'll use a different location for this type of order in the future. It would have been significantly faster to have just bought it when I arrived. Lesson learned, since I had guys working and waiting that I pay by the hour. From the speed the Lowe's worker pushed the cart, I think he's paid by the hour too. However, given the many hassles I've had with mail order, finding carts to load lumber and concrete, ineffective customer service, and the way the store culture doesn't seem to consider the customer, I've left HD for everything I can find elsewhere. I've found local business lumber yards and concrete place that will deliver for less than I would have expected. I even found a couple great tile places, and started using Lowe's. Took me a couple years to finally give in and look at options. Guess I'm stubborn? read more

Lowe's Home Improvement - Same Pro parking, for those big loads to stack. - Nurseries & Gardening Near Me - Palm Springs, California

Take your fucking flock camera down. Police states are a threat to liberty. This kind of surveillance belongs in a police state.

I purchased a dishwasher from Lowe's as part of a home remodel. The very first time I used it, it leaked water all over my kitchen floor. The manufacturer sent an independent repair technician who determined the unit had a manufacturing defect and could not be repaired. He confirmed it needed to be replaced. While Lowe's agreed to replace the dishwasher, they told me I would have to pay out of pocket to have the defective unit removed, transport it back to the store, pick up the replacement, and then pay again for installation. In other words, I was expected to cover the costs for their defective product. I've spent a significant amount of money at this store over the years and purchased almost everything for my remodel here. This experience was extremely disappointing and not how loyal customers should be treated. read more

Third world garbage store- the most bizarre and rude garden department manager. An elderly customer slipped and fell, while the manager was watering- "you can't sue us! The wet floor warnings are posted! It's my insurance! No concern for the man who fell, no empathy just a gaping, prolapsed jerk who should have been fired! The prices are too high, the selection is poor, and the store is badly managed. read more

The service was impeccable! Each sales person could not have been nicer or more helpful. They went above and beyond in my experience. I live 30 minutes away and I will return again and again .. AND they had everything and more in stock! read more

I had an vinyl hardwood flooring installation . I paid over 8K. I did not know Lowes hires a outside contractor for the flooring installation. They use a company called Keller Interiors . This company employees are out to get your cash after you pay in full. The worker stated my flooring needed leveling. He wanted $500.00 dollar cash out of me. I told him the job was already paid in full. He then called Lowes and started ordering all this material in which I had to pay. He only use 1 bag of cement and took all the additional material with him in his van. I was not able to return it for credit. read more

Had an exchange and had a horrible experience at the return/customer service counter. Jeanette was quick to to say no. Interrupted me before I could could even explain. I stated that I would like an exchange (with receipt) for an item because it was an open box/ open item. She said absolutely not because they do not resale this item. I completely understand and appreciate that as a customer. My point is that because I know Lowes would not knowingly sale an open and or dangerous item. I came in with 24 hours to correct situation. When I open item it had already been gone through ripped packaged and part had been put together. Hence for second trip in 24 hours. She again stated that what I was saying could not be accurate. It could not have been open and she will not give me an exchange or offer any help. Any solution. Nothing. She did not offer any further assistance or recommendations. She was done and did not want to help. Not pleased with lack of service and being Interrupted. read more

Covid Level Failures for this store - we ordered a dishwasher in November 29 - a comedy of fuck ups - 1st delivery damaged - wasn't delivered - went into the store and bought a new dishwasher - order was placed under someone else's account - delivery cancelled . Spoke to store manager today - I'll get back to you ... nada - get your shit together guys ! Still no dishwasher - worse service than Covid - oh and prices are going up too . Are we great again ? read more

This is to especially acknowledge Kappy at their pro service desk. We had to order a wide variety from all appliances to doors and baseboards. It is hard to imagine better service! read more

The staff was extremely helpful. Marcus Garden and the team went above and beyond to help us reach an item that was on their very top shelf of the store. We'll be back for sure. read more

Do not buy custom windows here! One bad interaction followed by another. Installation is contracted out to another company. I do recommend the store for other things. read more

customer service is non existent. Waited 40 minutes for no one to show up. A simple question about light bulbs. Asked for a manager who was Michael Casas. Costomer service was dissmissive. As being a loyal customer customer for years its time to take another look at Home Depot. Do not shop at Lowes. You are welcome for all the business ive given you. Ill spread the word. read more

I am not sure they are capable.of.improvment. They have their rules and they do not change even though they need to improve the whole customer service dept read more

Bought a fridge through Lowe's this week and entire experience could not have been better. The delivery men were fantastic. This was after a disastrous experience with Home Depot. Lowe's it is from now on!!! read more

Lowe's Home Improvement - New Fridge! - Nurseries & Gardening Near Me - Palm Springs, California

We always go to Lowe's since we had a very bad experience with Home Depot. We went to find some garden things and had the nicest young man, Cyrus, offer to help us. He was incredibly helpful and found us exactly what we were looking for. He was polite, knowledgeable and professional. Thank you, Cyrus. read more

Probably my favorite place to go. The staff is always helpful. I almost always find what I need. They also gave me a great recommendation to paint my kitchen cabinets. The cabinets look great after 5 years! read more

I just moved in the area full time and needed a home improvement store to go to. This Lowe's is the closest one to my place according to Yelp so I decided to give this Lowe's a try. I must say I was a little surprised by how bad the reviews were but kept an open mind. I needed some wood pieces to make a few shelves. I had just walked into the store to look around. Within a mins, someone yelled from across the aisle "Can I help you?" His name was Jay. I told him what I was looking for and Jay took me to the aisle and showed me all the choices. I got what I needed and Jay cut the wood to the sizes that I wanted. Jay was very careful to put some duct tape on the wood to minimize fraying. No one had ever done that before. Normally, cutting the engineered wood by an electric saw would cause the wood to fray very badly. I always have to buff it out when I get home BUT not this time! I also needed some products to fix my dameged polished concrete floors. I went to the flooring department and the associate was very nice but wasn't 100% confident what product might be the best fit for my project. He said we needed to go and see this guy who is very knowledgeable about floors. The associate took me to the knowleasgeable guy and it was Jay! Jay knew exactly what I needed for my floors. I was very impressed by everyone here, everything from asking me if I had any questions, helping me decide what I needed to cutting wood plank to the sizes that I wanted with such care. This was one of the most pleasant experiences I have ever had at a home improvement store. I am so glad this Lowe's is the closest store from my house! read more

Lowe's Home Improvement - The left wood was cut by someone else at the different store and the right wood was cut by Jay at this Lowe's. - Nurseries & Gardening Near Me - Palm Springs, California

This concerns a purchase of range and microwave. The sales guys in appliances were terrific! The back office and installation are below par. Range delivery guys couldn't install new range because they couldn't figure out how to unhook old range. They left range in garage and I had to hire a handyman! The microwave install company pacific express was terrible!! ( see separate yelp review for them) Stephanie at Lowe's. Customer returns was terrific as was the guy who finally allowed us to pick up the microwave once we got it out of Pacific Express clutches. This is my bottom line with Lowe's if you buy appliances arrange for your own installation or better yet buy from a local appliance store, which will give you personal service read more

Worst customer service in the appliance department. My Bosch 800 broke after only 1 week. Its been 6 weeks With no resolution.... still! read more

Lowe's Home Improvement - Bosch 800 series dishwasher malfunctioned after 1 week. The Appliance manager Jason still have not replaced it as promised 6weeks. - Nurseries & Gardening Near Me - Palm Springs, California

Once again, Mr. James Banks comes through with that stellar customer service. Today, I was looking for 3 items...a tower fan, buckets for my aquariums, and an evaporative cooler. James advised me of where all of the items would be found and showed me the different types of coolers available at Lowes. I am a USMC veteran and appreciate good customer service. My wife and I shop at Lowes for home stuff and will continue to do so because of people like Mr. Banks. Semper Fi Andrea Price read more

February 22nd I bought a backpack leaf blower. It was up top and a dude got it for me. I was on my way to Tucson but bought the blower here. Got to Tucson and the backpack blower portion was missing. It had the two batteries and the charger, but no blower. I had to buy another one in Tucson and they wouldn't let me return it there, saying it was a display and I'd have to return it to where I got it (5 1/2 hours away). So I went to return it and the cashier Jenny must've thought I was lying, she called her boss David (store manager she said) and he said I couldn't return it since the blower was missing. I asked to talk to David as the blower being missing was the reason I was returning it. She hung up with him said he would come talk to me, and went to help another customer. It seemed like 15, but was probably only 10 minutes and David called Jenny. Initially David asked why the price was reduced, thinking because the blower wasn't in there or something, but I let them know it's because of the veterans discount. So when he called back, he asked about the price, and approved the return. I told them I bought another one in Tucson and I had proof of purchase. They never check the blower area of with a lawn and garden associate to see if the blower wasn't still at the store. It made me feel like I was doing something wrong, when in reality, I bought a $700 piece of equipment that wasn't complete in the box, was denied a refund (or exchange) at the Oracle Tucson store by JoJo, then after driving 5 1/2 hours to return this, I was at first denied. They should probably be apologizing to me. I had to drive my F250 pulling a trailer all the way back out here and then back. I don't know the miles, but that 3-4 fill ups on a 30+ gallon tank. $100 per fill up in AZ and $140 per in Cali. I probably would've been better off lighting it on fire. In general, I like Lowe's because they give a veteran discount. But I'm pretty upset with how all this went down. I won't say I'll never be back, but it won't be anytime soon. Everything they sell can be bought elsewhere. It's customer service that set you apart. Right now, I have zero confidence in the customer service at Lowe's. The sad thing is, I stopped shopping at Home Depot because it was a pain to set up the veterans discount there and they would have like 1 person per 2 departments, and could never help. Now Lowe's pulls this in 2 different stores ‍ read more

I had the best experience yesterday, great customer service and very knowledgeable. I was helped by Simon was so helpful and was cheeringful and funny . I will definitely return. Thank you for your amazing customer service Simon .. read more

It hurts to have to take stars off for this one but there's a pattern I'm observing here.. Whenever shopping here my service is stellar out on the floor or at the cashier, the other is lackluster and might I say annoyed?? The last time I visited here, the employee in the appliance section was stellar. The woman helping at the register was so angry she full on started an argument with me. And even snatched my card from me. Do better! I have no idea why the employees would be so aggressive or even agitated. HOWEVER in todays climate it's definitely not safe for employee nor customer. I'm definitely more bubbly and giggly lol. But jeez. Imagine if I was a firecracker :-/ *insert dramatic fainting gif* 3 stars for the employees I do come in contact with that are stellar and professional ! read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Palm Springs, California

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NEVER AGAIN. This employee was very rude and said to wait until after he stocks some boxes. I came into this Lowes to check for tiles at 7:00am. I waited in the same aisle 20 mins passed and he didn't say anything to me so I asked another employee and he said the worker Tony could help but I let him know he already said he was busy. Tony saw the employee helping me and he YELLED out 'There's already 2 people ahead' which he did not inform me, plus when I arrived early there were NO customers. I've been to all the Lowes in the valley since I have property clients. The other worker helped me and simply scanned the tile in 2 mins. This worker Tony woke up angry, did not have a good attitude Or he is rude and lazy, because Fred the supervisor had to come assist me and check the quantity of a few tiles in stock that I asked for. I think I'll just stick to Home Depot across the street where I never have this problem. read more

Lowe's Home Improvement - Rude Lowes employee - Nurseries & Gardening Near Me - Palm Springs, California

Shout out to Lisa in customer service! Thank you for making my refrigerator repair almost effortless. You saved me several hours of time today by providing and emailing me the original receipt I needed to submit to Samsung. Keep up the great work!! read more

I had a flat on my mc and was stuck for 2hrs. the staff is Steller thanks . I always go to them first read more

My whole family have been faithful Lowe's shoppers for years. With two house remodels we clearly spend a good amount of money here. Not anymore - not ever! Went there this week, I had a big shopping list and a full cart. Moving to the cash register - there is not one, there is only self checkout. Of course I am NOT doing their work it's not like I get paid for it. The arrogance and attitude of non-costumer-serve of Lowe's is staggering. They force people into self checkout so they dont have to pay more people. Two attendants at the self checkout is joke with 8 people like obedient sheep standing in line. Good bye Lowes's is was nice until it wasn't. read more

Well, it's just as bad as when I wrote my first review. I just called and got "customer service". Asked to be transferred to lumber. They transferred me to appliances. The person who answered asked what I called in for. She then transferred me to lumber. Someone picked up and then hung up the phone. I called back. Explained what happened to the Customer Service guy. He then tries to "page" them. Then hangs up on me. Thanks Lowes. read more

PUSHY SALES REPS ON FLOOR. Instead of thinking your being helped by a Lowes employee your actually being harassed by sales reps for solar and the like. No longer can you enjoy shopping at Lowes with it's lack of help your now being asked if your finding everything ok with the next words spoken " DO YOU HAVE SOLAR AND WHAT WAS YOUR ELECTRIC BILL LAST YEAR ? " Sorry Lowes but you have managed to surpass the WORST SHOPPING EXPERIENCE OF ALL TIME. BACK TO HOME DEPOT WE GO!!!!!!!!!!!!! read more

This review is about a man named Les. I am moving to Washington state. I had to refresh our house before vacating. The same house where I distant-taught during a quarantine with a 2 and a 4 year-old. I had been working my butt off with dust, crayon and sharpie. I used nail polish remover for sharpie and vinegar for crayon. Nothing could get the pink marker off. I also had a cut on the tip of my finger even gloves couldn't protect. Les took the time to go through everything with me: Goof Off for the crayons, magic marker, sharpie and desert sand (still need those magic erasers for crayon and it came right off). The sharpie needed some elbow grease. A tube of High Strength Small Hole Repair with a built in sander to even out the TV mount holes. Someone tipped me off later that toothpaste and sandpaper work too! Scotch Blue Tape for painting (the blue doesn't leave residue) (I am a poet and I didn't know it). Kilz Interior paint weather sealer and severe stain blocker. He also gave me a Trisodium Phosphate to put in boiling water and scrub off spray paint. All in all $47 with a paint roller. The house looks better than when I moved in. Thank you, Les! For the outdoor toddler painting that didn't blow right off with a hose, he suggested I bring in a little chip off the stucco and they can mix to match it. We will repaint it together so we can all learn from our artistic recklessness! Goof Off read more

Lowe's Home Improvement - $47 to freshen the toddler quarantine off the house. Buzz ball and dog chews sold separately. - Nurseries & Gardening Near Me - Palm Springs, California

Gave Lowe's another try since I had the most pleaser experience last week with the sweet guy in the garden dept. I thought I'd try again today. Sorry Jeremy your attitude sucks lemons. Won't be back. I will shop Home Depot. read more

Lowe's Home Improvement - Exterior shot of the unhappy prison - Nurseries & Gardening Near Me - Palm Springs, California

I suppose it's my fault for not checking - but it's a little tough once it's all loaded in your car while you're inside paying. This was supposedly a fresh shipment of sod from Friday and I purchased the next day. Tough to return sod when you get all the way home, dump the rolls into your wagon, drag it a quarter of an acre to your backyard and unroll a dozen 40 lb beasts. Hoped to see if there's even one good one. There wasn't and they are impossible in this condition to roll back up without breaking. So I've laid them out and going to try to rehab them but have big doubts and likely wasted over $100 :-/ Not the quality I received with previous purchases - not even close. I guess that's why I didn't check. I will from now on! Oh - and the policy of not being able to tip people who help SUCKS. Old thinking based on not true bs. read more

Lowe's Home Improvement - Sadder sod. - Nurseries & Gardening Near Me - Palm Springs, California

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I had 36 concrete pavers delivered. Once unwrapped, I discovered 8 were broken. I went to customer "service" and showed pictures of the broken pavers. Anthony and Melania from Lowe's stated I needed to bring the (heav) broken cement pavers to them. I stated that they could pick them up when they delivered replacements. They refused, gave me a bunch of attitude (told me to "sit down") and after furtive calls with mgmnt finally and grudgingly refunded the amt for broken pavers. Anthony and Melania are a poor choice for customer service. I'll be going to Home Depot, Builders Supply and Ace from hereon. read more

Went in at 6 am this morning to get a quart of paint and had the most pleasant experience with Ken being as kind and helpful as possible. Thank you Ken and for saving that little praying mantis we found on the color swatch cards. Please take care of employee's like Ken! read more

Lowe's Home Improvement - My accent wall with the paint Ken sold me! :) - Nurseries & Gardening Near Me - Palm Springs, California

Usually this location is my go to for garden, hardware, home decor etc. however I tried made a refrigerator purchase six months ago which I ultimately cancelled because Lowe's failed to make the delivery two days in a row. The warehouse "couldn't find" my selection. No one contacted to me see if I wished to select an alternate. I opted to repair the old refrigerator and cancelled my order. Three days ago the old refrigerator quit again and the repairman suggested I buy new. I shopped Lowes where during the first trip there was no salesperson in the appliance area. I reviewed items on the floor and in frustration went to Home Depot across the street. The Home Depot sales person was busy. (Another issue is she didn't bother to acknowledge my presence) One star review for Home Depot also. Doesn't anyone care about customer service anymore? I went back to Lowe's as they had a model that I liked with supposedly deliver today, Saturday. Salesperson S1026JV1 I didn't get his name. Didn't leave his station until I went to ask questions. He seemed too busy chatting with another sale person to bother with me. Finally, writing up the order I clarified my phone number twice and gave him the gate code for my complex. No word from Lowe's yesterday concerning my delivery which was to have been made today so I called Lowe's customer service at the store here. The woman who "helped" me had horrible phone manners but finally found my order and informed me that it would be delivered between 9:30 AM and 1:30 PM today. At noon I contacted Lowe's corporate by phone as I couldn't access the order online. Turns out the sales persons transposed the last two digits of my phone number. Even though I had him confirm the correct number when he was Inputting the order. I was Informed that the delivery driver was at the gate at 11:00 this morning but couldn't get in because they had an incorrect phone number and no gate code. The order was returned to the warehouse. Supposedly rescheduled for delivery tomorrow. Twice they have bungled an almost $2,000 order. read more

I ordered a Bar B Q over a week ago that was in stock and I was to pick it up. They charged my credit card and I have heard nothing from them. I repeatedly called and they said they would call back within an hour. Never heard from them. I call back multiple times and through the shuffle of people I was transferred to, the call gets dropped. Renaldo from Customer service either does not know how to transfer a call to the manager or their phones work like crap. The call gets dropped. I called back while writing this review and was dropped 2 more times. They know I want to talk to a manager, but they don't return calls. read more