We just left this store. We had a difficult situation with…read morepaint color. We have the colors of our brand but they were not in the color scheme of any paint store. We drove through 4 stores and it was only this store where the professional Robert was able to understand what custom color we needed and made it for us. It was difficult, but thanks to Robert's Professionalism, we got our perfect result! Millions thanks!

So we are in the process of selling our condo. There were a few rooms where it required some…read morepatching and touch-up before selling, and we did not have any of the original paint containers. I used a sharp utility knife, and cutout a 2x2 inch piece to allow them to match. I also had them match some exterior paint. I brought all my samples to the store, and they made each color which allowed me to simply patch and paint without doing the whole room! I dropped off my samples, and picked them up the next day. This gave me time to spackle, sand + prime, so when the paint was ready it was a quick job. It was great to avoid repainting everything. The finished job looks great, and you would never know it was recently touched up.. I found the people at the desk to be professional and on task.

A great business to work with. Terry is always very helpful,…read moremaking informed suggestions. A pleasure to work with. We have lived nearby for over 12 years and only deal with Terry and Dunn Edwards for excellent paint products.

Terry McCabe Hendler the color Advisor at the Bermuda Dunes store is a Huge Help in choosing…read morecolors! She did a computer aided me comparison of colors for my exterior trim which helped immeasurably. She is so helpful in choosing colors ... I am so impressed and grateful for her help and expertise.

I am very disappointed in their customer service. I went in to buy Emerald paint to do a garage…read moredoor. The employee did not ask me whether I wanted Interior or Exterior and frankly, I didn't think about it, but then, I'm not the salesman. Needless to say, when I got the paint out of my car, I discovered it is Interior paint and now I have $90+ of worthless dark red paint.

These guys are great at matching paint. They actually take the time to try it and make adjustments…read moreas needed. You can't rely on the computer matching.

We love the quality of Sherwin-Williams paint. We have been buying it for our primary residences…read moreand our former rental properties for more than a decade. This store has a fantastic employee named Xavier (Xay). He is friendly and obviously hard working. The only issue I see at this store is that it is lacking pricing on the shelves. Impossible to figure out how much things cost because of the lack of pricing. Thanks Xay for all your help today getting us 8 gallons of paint for our "little" project!

My experience with the Sherwin-Williams in Palm Desert was frustrating enough that I feel compelled…read moreto share it. I called ahead to place a paint order and let them know I'd be driving down from Palm Springs -- a 30-minute trip each way -- to pick it up later that day. When I arrived, I was told they didn't have the paint base in stock and that someone was supposed to have called me before I made the drive. No one did. Over an hour of my day, wasted. They offered to have the paint delivered to the Cathedral City store, which I appreciated, and said it would take about a week. About a week to two weeks later, I called Cathedral City -- they had no record of my order and were frankly unhelpful about it. I then called Palm Desert, and sure enough, the paint had been delivered there the whole time. Once again, no one had called me. I asked again to have the paint transferred to Cathedral City to avoid yet another long drive. The person I spoke with was unhelpful and kept explaining that he only works a few times a month (or year) and would had to bother his manager on their day off. That's not my problem as a customer. At every step of this process, the ball was dropped -- no follow-through, no communication, no ownership of the mistakes. I'd strongly recommend using a different location if you have one available to you.

Needed a new screen. Took it to Lowe's and they instantly said "True Value." So, off I went…read more In True Value I found a large sign saying "Screens" in the back. A friendly gentleman told me the frame was fine and he could change out the screening in 10-30 minutes. He did it in 10, and it was perfect. So just wanted to put in a 5 star review and say thanks. Made my day.

This is a great old school hardware store that has just about everything you need for a do it…read moreyourselfer There are actually knowledgeable people available and happy to help you Highly recommend this Ace Hardware location over a Lowe's or Home Depot any day

1st time there in store in Cathedral City, and was treated as long time customer. I called before…read moreto see if paint formula available, and they verified availability. It was a pleasant experience. Saw many paint contractors come and go, and felt I was being treated fairly, for only spending $25. Ralph

There are 2 sides of this review. The first is the good experience. We are rehabbing a house. We go…read morein to this store on our contractor's direction to pick paint colors. While looking at colors a clerk comes over to us and lets us know they do this promo where you can get 3 little tester cans of paint in any of their colors and 3 brushes for like $20. So we did this. Clerk was great and helpful. So when it came time to do other rooms we went back. We go in and there's a clerk behind the desk. He doesn't say hello or anything. Eh, fine. No biggie. So we do our thing and pick our three shades to sample. We go to the desk to tell the clerk we want the sample deal and you'd have thought we were asking him for plasma. He tells us the colors we picked won't work for the sample pack. When I asked why he didn't answer but proceeded to type things into his computer. He then rings up the order - again never answering my question as why the colors we picked wouldn't and goes into the paint mixing room. Comes back 10 minutes later with our samples. I asked about the brushes and again a reaction of complete annoyance. He hands them to us and walks away into the back. No thanks. No nothing. We went back a third time on a Sunday. When we walked in and saw him we turned around and walked out and went to Sherman Williams. It's a paint store, I get that. You don't have to be overly attentive. It's not a high end botque. But at least be nice. If you dislike what you do that darn much perhaps do something else. I worked retail for decades and it's not always a picnic. But at least try to be nice.

Great job. The store manager was able to perfectly match an old pait color. Extremely helpful and…read morefriendly. Great customer service.

For 11 years I have been purchasing paint through Vista Paint & every time I come to order paint my…read morepricing as a contractor is never the same. $34.55 a gallon is a rip off. Robert was my sales rep and never called back. It's fair to say they don't want more business from me

I needed a special bolt thing for my vintage Corvette so I could attach a custom front plate and…read moreneeded it quick (rather than purchasing online). This was my first time at Ace Hardware as I usually (and begrudgingly) shop at Lowe's, but was advised by a friend that I'd have better luck here. I appreciated the smaller, cozier feel and was even able to find the aisle with bolts myself - but one entire side of the aisle was drawers and drawers of a gazillion bolts and screws. I was able to find a staff member to help me pretty quickly, and he set about looking for a match. It took him about 10 minutes but he did find a match, and then apologized for taking so long. I was overjoyed and said you're amazing! No way would I have found that little piece of metal by myself. I paid my 3 bucks and went on my way. I will definitely turn to Ace Hardware first for all my weird little hardware needs!

So sad to see the retail response to assuming a theft problem. After I figured out how to park here…read moreno thanks to my GPS, I entered and was disappointed in selection and quality offered for what I was looking for, kind of junky stuff. Well they know their customers needs I guess. I went to leave only to find no escape as exit door was barricaded off with the only exit option was a narrow railed in checkout line with 20 people in it with stuff they were buying. One guy noticed I want to leave and he just laughed. I had to stand by the entry door waiting for someone to enter so I could escape. Never seen anything like that before. So I got to my car and ordered what I needed on Amazon and it arrived 20 hours later at my door free shipping. Sorry for the poor review but this was a really bad shopping experience. Bad location, poor offering, and a roach motel for exiting customers.