We needed to get some paint for a project that we were doing. We were able to find what we were looking for. All the workers were super awesome and it was a quick and easy checkout process! The value of the goods is always above par! read more

I had an extremely disappointing experience at the Lowe's Garner location, largely due to Chad, the Lawn and Garden Supervisor. From the start, Chad clearly did not want to be bothered. Instead of speaking with me directly, he relayed messages through the employee working the self-checkout. When I specifically requested to speak with him face-to-face, his attitude was dismissive and arrogant. He openly stated that he did not care about anything I had to say or show him on the Lowe's app or website, and that he only cared about what was on his Zebra device. I was attempting to purchase an item that was clearly marked on sale. When scanning the item using the Lowe's app in In-Store Mode with the correct location selected, the price showed $99.00. However, when scanned at self-checkout, the same item rang up as $237.00. Chad refused to listen to any explanation, would not review the app or website, and showed zero interest in resolving the discrepancy. Wouldn't look at my scanning of the items with his store selected using in store mode. His demeanor was dismissive and unprofessional throughout the interaction. I tried to show Chad the information about the Lowe's app and in store mode posted on your website that I attached here. Nope, didn't care to even look at it. It states that customers can use the app, as an instant, IN-STORE PRICE CHECKER, whenever you need it while shopping. Chad continuously talked down to me as if I were stupid, saying that they don't price match. How is it price matching if I used YOUR "in-store mode" to get a price check for that specific location?! Chad's behavior made Lowe's customer service look absolutely terrible and has honestly made me reconsider shopping at Lowe's altogether. Based on this experience, I would not recommend this location for your hardware, tool, or home project needs--especially if you have to interact with Chad. read more

Lowe's Home Improvement - What your website explains on using the app to scan prices IN STORE - Hardware Stores Near Me - Garner, North Carolina

Discovered that unlike Home Depot, Lowe's does NOT have a customer service or Help desk. They instead have a customer return desk. So if you need help to find something you can wait in the return line until all returns are handle and then ask your question. OR you can walk around the store to find an employee who is not already helping someone. read more

Very well presented to customers neat associates very helpful peaceful to shop Items are zoned very well read more

nick was helpfull,came to show actual items , match my needs, till rang up recipt jonie at self serve help me rang up. not two other worker were help i asked guy in tool area thought of put his name for bad team work. nick made up for my lost of trip with additional support and being better than two. management needs to cross train & monitor all and manage weak empoyees and reward like nick and jonie. read more

7/10/22: I AM LIVID!!!! So, please forgive me in advance for the length of this review. I just became a renter of a townhome in a newly constructed development. The owners gave me possession of the unit early with the understanding that the appliances (fridge, washer, and dryer) were going to be delivered today after Lowes FAILED to deliver them as scheduled on Friday. I was cool with that. The delivery time was between 12-4 pm. I got there ahead of time and unfortunately because the internet wasn't set up yet, we had nothing to do. So, I was really hoping they'd hurry up!!!! We sat there from 12-4 pm as we already agreed to do, but then the real drama started. They started with their excuses by telling the owners that they were running behind and would be there now between 4:30-5 pm. I was starving by this point, but ok. I continued to wait. It wasn't until 6:21 pm that my landlord texted stating that they were outside the home. UM, NO THEY WEREN'T!!! There is no one even living in this neighborhood yet. My car is the only one on the street & there was no Lowes truck anywhere to be found. My son & I went on the porch, in the rain, to look for them to come down the street. NOTHING! Then, all of a sudden, I saw a guy WALKING with a blue shirt that looked like he worked at Lowes & a gold sweater or something tied across his chest. He literally walked from a different street (Princess Anna Maria Way Lane - It's the very next street over), walked up to my street sign that clearly showed the correct street, and then he disappeared on foot. I took a picture of him because he was weird. While I was doing this, my landlord was on the phone with the driver who had the AUDACITY to tell him that he was at the correct house and would only wait 10 minutes before leaving. THE NERVE!!!! After I WASTED an entire 7+ hours waiting on THEM, how dare they give us 10 minutes when they were the ones at the wrong house. The owner said that the driver was about to call me, but he never did (of course). So, I took off around the corner to the house on Princess Anna Maria Lane & there was no sign of Lowes. They left way before the 10 minute limit they gave & I wasted hours on them. They probably left right after I saw dude in the blue shirt walk up to the CORRECT street sign and then disappear. They had no intentions of installing these appliances. My question is if I say that I live at 123 Main St., WHY TF WOULD YOU GO TO 123 Orange Ln. the next street over??????? The street signs should give you a clue of where you belong, and because THEY were in the wrong, they should've had to come back TODAY to get the job done. That would be too much like right though. Both of these streets are off of Pearl Rd. Again, common sense should've told them to read the signs to make sure they were at the right place & not just pay attention to the house number. A kindergartener could've followed the GPS better than them. The landlord called and spoke to someone at Lowes, and because they were practically closed, all they did was reschedule FOR A 3RD TIME!!!!!!!! I would have cancelled my order if I was him because they are unprofessional, unethical, and incompetent to say the least. They have no respect for other people's time, and they lack good time management skills. They told him they were running late and we were stop #17 when they were at their 15th stop. You know by that time, they were ready to call it quits for the day. So, they went to the wrong home knowing doggone well they were not on the correct street, pretended I wasn't there, and then took off. That is not cool & I will never do business with this store who employs idiots like this. I shouldn't have had to take pictures for proof just to show the world how stupid and lazy these people are. If you value your time, buy your appliances elsewhere if you need them delivered/installed!!!!!!!! Save yourself the headache and frustration. read more

Lowe's Home Improvement - You can clearly see 2 different street names & 2 different-looking homes. Same house # & they went to the wrong one. - Hardware Stores Near Me - Garner, North Carolina

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I lost a fan I placed on top of my roof. I just bought it. And a manager shalonda, was very nice took my information got with the man that handles the cameras and found my fan called me to come pick it up. It was my fault but she took a great initiative and got it found for me. Thank you so much for your help. read more

Customer service is simply horrible. If you aren't willing to help customers out or you're there just to be there with no intention of actually assisting...then don't be there...go get a different job it isn't so customer facing. Or a different position read more

Have been refurbishing our home and purchased a bunch of items. this weekend got around to putting in our lights we came shopping over the weekend and purchased lights that we like better for more money. When I went to return the previous lights I purchased they told me my receipt was over 90 days and I couldn't return. I said well then can I just have a in-store credit and they told me no. We purchased everything from them, my husbands tools, everything even our appliances. So I called corporate and they told me sucks to be me and so I'm going to return the lights that I spent $250 on and keep the lights that I paid 154 and never shop at Lowe's again. They have lost a customer for life. The lights that I was returning is still on the shelf for sale today so there's no reason why they can't return the lights with my receipt. I may be contacting my credit card company and disputing. Do not recommend Lowe's home improvement. I could understand if I constantly return stuff without a receipt but I have never returned anything without a receipt. This is very very poor customer service. On their website it does not state you cannot return anything over 90 days it only stated there was a time limit on outdoor tools. read more

Lowe's Home Improvement - Ceiling lights that they refused to return with receipt - Hardware Stores Near Me - Garner, North Carolina

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Just had a great visit there. Found employee (Dennis in paint dept) and he was able to point me in the right for for the item I was looking for. WASN'T where the in store app said it was. At the register in the garden dept. was friendly and helpful. read more

Absolutely poor customer service is consistent what is the point of doing store pickup when it takes 2 employees bumbling to get an order I could have come in shop faster read more

This store is where customer service goes to die. Store associates have no knowledge of where any items are in the store and send you on a wild goose hunt To find it, and that's only if you can get any of them to pay you any attention. Also zero regard for catering to the needs of customers, as I was told I could not purchase a large appliance and come back later with my truck to pick it up. Had to take it right then because apparently the days of putting a sold sticker on and holding it for the customer are gone. I'd rather drive 20 minutes out of the way than to ever come back to this store. read more

Giant waste of time. Price match is a scam to bring you in store. Had 3 employees say "we dont do that anymore" but online states they do. Said they had to get a manager...watched manager help several people at self service register for 20 minutes...guess my $600 purchase was not important. Will shop elsewhere from now on. Lowes may not care until sales slow down...I have a long memory! read more

The manager Brian here has turned this store around from this time last year, customer service here has improved a lot! So shout-out to him for what great leadership should look like, it shows! read more

I use this Lowe's frequently as I work in the same shopping center once a week. It's a typical Lowe's big box hardware, home improvement, lumber, lighting, decor, and garden center. Store staff are helpful and knowledgeable when you can find them. Check out is always speedy. read more

The delivery team at lowes of garner NC simply is incompetent. I spoke with their manager and he did nothing o remedy the situation but apoligize. I work for a large corporation BUT I TAKE OWNERSHIP of my product. This is not the case for the GARNER NC DELIVERY team. read more

We just left Lowes without the installation at wanted. Seems the installation counter guy in the mornings hides to not work, doesn't answer his phone, and no one knows where he is at all. This was after a horrendous time of trying to buy a couple of toilets for over a month. Will never go to that store again. read more

This store does not even deserve 1 star! VETERANS - Do not shop at this Lowe's store. The management will not honor the 10% discount which veterans are entitled to - even after I produced a copy of my DD-214. Clearly this store is mis-managed. There was only 1 "human cashier" although the line to check out at that register was long and many were impatient. I personally will never shop at this store again! Go to the Clayton Lowe's store. The staff is much friendlier and willingly accepts the DD-214 for the veteran's discount. read more

Do not go to this Lowe's. I just stopped in to pick someone up and I'd say 50% of the people inside were not wearing masks despite a company policy and statewide mandate. A man coughed right in front of me in the main corridor near the cash registers without a care in the world, no mask and didn't even cover his mouth. Employees were completely unphased. So unfair to customers and other employees who don't want to get sick. This is the most uncomfortable I've felt inside any store since the pandemic began. read more

People walking around in this store with no masks on. I'd say about 30-40% of staff either wearing mask around their chin or neck! Like, y'all know they don't work that way, right? I had only one option for check-out lane and would be waiting behind two maskless dudes so I put my stuff down and left. Every other store I've been in during the pandemic has been far better at mask compliance. As a nurse it's insulting and shows this company doesn't care about the health of their customers or staff members. read more

owes Came out to lowes to purchase paint for my home. On the first trip we asked the associate working in the paint department if they were able to match paint. The associate stated that it was impossible to do and that we would have to pick a color close to it. I was a bit confused as I thought that this was a service that Lowes offered...but maybe it was Home depot. I attempted to find a paint close to the original. OF course when I arrived home it was no where near a match and would no go with the interior of the home. Frustrated, the paint was taken back to lowes and after speaking with someone in the customer service department and saying a prayer, I went back to the paint department to start over. This time there was a man named Kevin. To make this short and sweet ASK FOR KEVIN IN THE PAINT DEPARTMENT. Despite the lie told by the previous associate, Kevin was able to match the paint with the sample and I was able to walk out with the correct paint. I am very happy with my purchase and if you ever go to this Lowes location, ask for KEVIN! read more

Came here looking for man stuff. Found said man stuff. Bought man stuff. Happy man. Seriously though, staff was helpful. I got a ton of wood cut, saved me a lot of time! Happy days read more

Lowe's Home Improvement - Hard to find behind the trees - Hardware Stores Near Me - Garner, North Carolina

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Lowe's in Garner NC should really reward the employees that worked in appliances on August 8th at 5pm for allowing everyone to see the type of people that work there. My husband and I overheard them saying how my husband should wait for 34 minutes after he called from his other phone because they wouldn't take him off of hold. The entire time we were on the phone; we heard the lady that works in appliances was talking and conversing with others. That is a pathetic display of customer service. read more

Came in today to buy a new dishwasher. The gentleman working in appliances spent 30 minutes talking to an elderly couple who weren't buying anything while I stood and waited. 30 minutes later I walked out. Ridiculous. read more

Once upon a time this was a quality Lowes Store! And now, most employees are just standing around, talking to each other, or staring off into space! Numerous new employees will not even attempt to help, wont even look at the customers! They are just lazy, obvious they think they are owed something from society, etc. Obviously, the hiring strategy that Lowes is using now is failing them! I predict this store will probably close unless they are start hiring some people that actually want to WORK ALITTLE! There are a few of the "older timers" that understood to have a job means an employee needs to put in a reasonable amount of effort! But, even some of their attitudes APPEAR TO BE CHANGING! This is sad, very sad, it was a great store once upon a time! The good news is this probably means more business for Hudson Hardware, Home Depot and others! read more

I had a big renovation done in the pass 10 months. After having many employees (Managers) start out helping to handle this job. All of then fell off the wagon. It was one mishap after another. Which why it took 10 months to finish the job. I must congratulate,praise and say I have a great respect for one employee that stepped in and help get me through this horrific experience. That employee is Kari Wischnowsky PSE Coordinator . Thank you for taken this job to the finish line. All i was asking for the whole time was honest communication. Not finger pointing on why materials took 4 plus weeks to get. After being but on med in Aug from the stress of this. She was the one person that keep me informed & grounded. There is another person in the Corp office who, we started off on the wrong foot. However she did get the job finished. Makayla Todd Barrier Project Coordinator Exterior. And her Superivisor Lora (so sorry don't Have her info) for processing my refund in a extremely quick manner. Thank You read more

Store manager Brian had a attitude problem and gives out his opinion when not asked. Shakes his head at your decisions of the product you want to buy. Went in for their July 4th sales and were not stocked up on sales items and was a big struggle to get product or help in the Garden department. My last visit has me questioning even doing business with Lowe's anymore. That's how bad it was. read more

This happened back in May at the Lowe's in Garner, store #0488, and I didn't want to write about it at the time because I was pretty irritated and didn't think I could do a proper review at the time. I'll preface this by saying for my entire adult life I used Lowes as my primary home improvement, tool and hardware store. Every time I needed a tool, accessory, or commodity type supply (like sand paper, paint, etc) I went to lowes. I have not been back since this event and have spent about $6000 at home depot since then. I didn't visit home depot stores before this event. I was going through the home buying process during the beginning of the pandemic and closed and moved late April/Early May. There's always a project to be done in a new house so I went to lowes to get some supplies. I can't even remember what they were at the time because this event overshadowed the memories of what I was purchasing but it was relatively small because I didn't need a flat cart(total purchase was $124.86). Shopping went well as always and I found what I needed. I was there shopping with my daughter and her mother (my ex-wife) who we'll refer to as E going forward. E uses Samsung Pay to pay for almost every transaction as do I. Both of us have used this payment method at lowes for years and never had an issue other than occasionally having to scan it twice, until this event, which took place on May 8th 2020. The cashier (who later self identified as the manager of the store) immediately stated that won't work when E tried to use her phone for payment. This reaction alone isn't unusual becuase the technology is relatively new. The standard approach both of us use is to inform people, that it's Samsung Pay and it works everywhere a phyiscal card can be scanned, your card reader doesn't know the difference, or we can use NFC payment if your reader has that. Well this cashier wasn't having it and attempted to turn the screen away so E couldn't scan her phone. E turned the screen back and placed her phone in the proper position to scan, got the customary 'beep' sound of a successful scan and the cashier STRUCK E's hand to try and prevent her from completing the transaction. Luckily the transaction had already gone through, but apparently this wasn't enough for the cashier/manager as she shouted that they weren't going to get paid and we're happy as long as we got what we want. This was a very tense time in general socially due to the pandemic so I decided to avoid escalating the situation and we just left the store. I don't remember the cashier's name and the store website does not appear to list the name of the manager so I can't provide her name, but after having a few months to reflect and cool off, I do believe it's important that Lowes is aware of this behavior and takes action to resolve it. Your employee struck a customer's hand and if we had decided to we could have involved law enforcement as this is assault. You have a store manager who assaulted a customer out of her own ignorance and fear of new technology. I'll never buy another product from Lowes again due to her conduct. I hope Lowes takes action to correct this stain on their reputation before she causes even more people to abandon your brand and company. I would like this message to be escalated to a person in the company who has the appropriate power and oversight to address this situation and take appropriate action. read more

Had some carpet installed through Lowe's they're installers cause damage to the home Lowe's refuses to stand behind it and make it right get nothing but the runaround nasty manager has a bad attitude district manager doesn't return calls vice president doesn't return calls everybody's hiding go to home Depot or some other reputable company Lowe's installation is horrible read more

Do not buy your kitchen here. I would have given 0 stars if it were an option. The design was good professionally done and that's where it ended. Once they get your money you are forgotten. The install team did nothing. I became the project manager making all the calls coordinating the cabinet install company with the counter top company. They measured wrong so I get a call from Lowes that there was a up charge, mind you the only call I received in a month and for them wanting more money. I went in that night and paid the difference for the counter tops Lowes sat on it for nine days putting my countertops off for three more weeks. On top of that they forgot to order the scribe moulding which delayed the cabinets to be finished 3 weeks. What I have is a kitchen I've made 3 payments on and just cabinets screwed into the wall. Then I get a phone call from Lowes about a survey on how I like the kitchen not even knowing it's only half done. I go in to speak to install to have a manager call me still no call. It's like a 3 ring circus please do not use Lowes unless you like to do all the work yourself. Do not buy your kitchen here. I would have given 0 stars if it were an option. The design was good professionally done and that's where it ended. Once they get your money you are forgotten. The install team did nothing. I became the project manager making all the calls coordinating the cabinet install company with the counter top company. They measured wrong so I get a call from Lowes that there was a up charge, mind you the only call I received in a month and for them wanting more money. I went in that night and paid the difference for the counter tops Lowes sat on it for nine days putting my countertops off for three more weeks. On top of that they forgot to order the scribe moulding which delayed the cabinets to be finished 3 weeks. What I have is a kitchen I've made 3 payments on and just cabinets screwed into the wall. Then I get a phone call from Lowes about a survey on how I like the kitchen not even knowing it's only half done. I go in to speak to install to have a manager call me still no call. It's like a 3 ring circus please do not use Lowes unless you like to do all the work yourself. read more

Appliance sales team is excellent. Keep your fingers crossed that everything goes as planned because the management will pretty much tell you tough luck if it doesn't, even if they schedule delivery and don't show. Horrible general manager, Bryan Edwards; very egotistical and condescending. Does not have time for you. read more

Great service and they have everything you need as far as household and building wise. They are a tad bit espensive and they dont have much for door nobs. read more

My name is Razib Khan, I purchased a window blind from Lowes at Durham, NC-27704,12/28/2019. The window did not work it was too big I returned that back to Garner Lowe's store 1/1/2020, address 1575 US Highway 70 W. Garner, NC 27529.phone # 919-772-4466.The time was 3:15 pm, when I return window the Cashier was telling me I think you can't return it, because it's from Clearance but let me confirm, She asked Mrs. Elisa Can we returned a clearance item Elisa said we cannot take it back, because it's a clearance item. I asked her can you show me any writing document is saying that you cannot take any Clarence item back all sales are final .So she took taking my receipt and look for that and she couldn't find anything like saying that they cannot the clearance stuff back so I asked her may I speak to the manager please ? She said the manager (Mr. Nick) at Lunch and he will be back 1 hour from now. So I'm was waiting for the manager almost 45 minutes .telling me that, he's been calling the manager but he's not receiving any answer from manager so we was not sure the manager was in the store or not so I went back to the customer service I talk to another person and he trying to help me but he was telling the same thing that's the store policy and then I say you don't have any writing document so how I can take that word he said would been telling customer every time they buying Claence a stop that you cannot return it which is not a valid reason so I called the 800 number customer service and that lady she saying that she Never heard of that before she saying that let me talk to the manager to the store so after that she was talking to the manager and the manager was telling me that he has will take a bag so she took that back she ask Elisa Refund my money but at the same time Elisa Was running her mouth with a Spanish language which I don't understand because I don't speak in Spanish so I've left from the restore After 4 o'clock Sam is there over our for a small issue so I feel like I need to know the manager of what happened so I called back to the store I could not reach the store manager I'm also waiting in the waiting finally I did able to talk to another manager his name is Mr. Nick and he was telling me that let me take your phone number and I'll ask the store manager to call you back which I never received a call back from them. so around 3 o'clock I called them back I try to reach the manager so we was in the phone waiting for the manager over 1 hour 20 minute nobody answer, finally the store manager name is Mr. Brann Edward came to the line but he was talking to me Like it's was totally my fault he didn't even say sorry or apologize to me. for his own employee it did hurt my feelings because that's not call customer service .I've been a customer to Lowe's almost 20+ years because I never had an issue like that before I feel like that's the races store in Garner North Carolina .I also feel like to let everybody know They did not treat me right because I came from another country. I could not get any response I feel that I have been racially profile because of what country I'm from and I feel like I have been disservice and I really need something to be done about this. Thank you so much. read more

OMG every time I go here it's such a hassle, I will never return I will drive out of my way to home depot. Today I had a return with my receipt, apparently because a sales associate had sold me the wrong item and i had to return that item on same day and another wasted trip! there was a problem with my return because i had used my debit card and had received cash and paid for new item with cash today, It was a hassle! sounds like Lowe's problem YET AGAIN! if you have time to waste after more than one terrible experience! Do Not shop at lowe's in Garner! read more

It ain't all cold and impersonal out there. Broke a key in a door lock. Online search found removal hints which I could not perform, then websites of local locksmiths who were honest enough to tell me what I was asking would be expensive & recommended using a jigsaw blade to snag the fragment. At Lowe's, a helpful man saw me looking at different sized blades and asked what I needed. When I showed him the doorknob in my hand (which I had brought along), he motioned me over to the key-making station, rummaged around in a few tools, took the whole thing apart and extracted the broken key segment in about five minutes. When I thanked him and asked what I owed him his answer was, "Just have a good day." I hope the people at the Lowe's where YOU live are as wonderful. (Needless to say, I spent some money there before I left, and will do so again!) I wish I had been about my wits enough to ask the gentleman's name. rg read more

This is a smaller store than the one in Clayton, for example. It still has that large selection of products that we go to big box stores for. The thing that distinguishes this Lowes for me, though, is the service. I've been to this location several times, and I've been struck by the service each time. There always seems to be someone around when I need something. Even the clerks working the cash registers have been super friendly and informative. I go to this location when I know that I'm going to need some help. read more

https://www.lowes.com/pd/Samsung-Smooth-Surface-5-Element-Slide-In-Convection-Electric-Range-Stainless-Steel-Common-30-in-Actual-29-8-in/50086166 Bought this oven which was a total fraud. 4 months in its cracked and will not heat to the temperature its set to. After 3 dispatches of some crock company Samsung and Lowes kick you to, they said this oven cooks at a 50 degree variable. We also had the worst customer experience with Jacqueline that works in Garner, she is the worst. read more

I'm updating my rating because the customer service department redeemed themselves. Although I had planned on discontinuing service with Lowes, I did have to call them again regarding some unfinished business. This particular rep at the Pro Services desk was far more helpful, much closer to what I expect from a company like Lowes. read more

The service at this Lowe's (#0488) is abysmal! I would give it zero stars, but that isn't an option here. After my refrigerator died on 7/9/2017, I had no choice but to order one due to very limiting constraints in an old, small kitchen where the refrigerator is next to a wall. No local stores had one that would fit in stock or even a floor model because I would have taken one in order to have a fridge right away. I ordered it from Lowe's, and someone called me on July 18th to state it was at the store in Garner (#0488) and would be delivered today, July 21st. Well, I sat at home all day, waiting for my refrigerator, until it approached 3:30pm. I finally caved and called the store to inquire about my refrigerator because I've been living out of a cooler for the past 2 weeks and truly, desperately need it. After getting transferred 3 times to 3 different people between 3 different departments (appliances, delivery, scheduling) and asked my details 3 different times, I finally spoke with someone named "Tyler" in the delivery department who had zero f*cks to give. He blamed someone named "Janet" in appliances for calling me on Wednesday but failing to schedule my delivery with the delivery division, which was his department. I don't know who you are, Janet in appliances at the Lowe's Garner #0488, but unless you sound exactly like a guy with a very deep voice, I'm pretty damn sure I didn't speak to you on Wednesday. I *think* the caller said his name was Brian but don't recall for sure. At any rate, Tyler didn't seem to care even after I explained that I haven't had a refrigerator for 2 weeks and REALLY needed that fridge TODAY, especially given the 100-degree weather here right now. I was told, "Oh, well, too bad, that's Janet's fault. All of our delivery trucks are done for the day (at 3:30pm)." I then asked if I could get it first thing tomorrow (Saturday) and he said, "No. Our trucks are already loaded tonight and ready to go for Saturday. I *might* be able to get it to you on Sunday, MAYBE. But our schedule is full." He made absolutely no effort to rectify the problem despite the fact that I was told my refrigerator would be delivered TODAY and that a refrigerator for which I paid in full for delivery today is now sitting in their Lowe's store. I will NEVER buy from this place ever again! I would rather take my chances with an online appliance retailer, like ABT, and some mystery contracted delivery service than deal with Lowe's of Garner. UPDATE: Day 2 of the "we are holding your fridge hostage" delivery saga. After being told yesterday that a "clerical error" by Janet is why I don't have my purchase as promised on Friday, I called Lowe's again to make sure I was, in fact, on the schedule for delivery. I asked to be transferred to Tyler in delivery, who promptly hung up on me. I called back a SECOND time and asked to speak to the store manager, and was told he "wasn't available." So, I had to speak with general Lowe's person named "Beth", who said she didn't see anything about delivery in my account but would "make a note in my account." We went round and round about 15 minutes as I explained that Tyler in delivery told me YESTERDAY the reason I didn't have my fridge as promised was because someone didn't formally schedule the deliver, just "made a note" and called me letting me know the item was in the store. So, I wasn't happy that she was just "making a note" and wanted to speak to someone IN DELIVERY to make sure it was schedule and give me a time. She said someone would "call me to schedule that" but also would not give me a timeframe for this call. Seriously?! Also, I will just add how I came to order an item to be delivered from this Lowe's. I went to the store on July 9th to buy it in person (when my fridge died), However, there was only one person working in appliances despite the heavily advertised 4th of July sale. I stood back there for about an hour, waiting to get some help, and finally went to the front of the store and was told, "Oh, well, we only have 1 person in appliances today, and the store is closing soon. Besides, I don't even think we have that in the store, so you should just order it online. You can setup delivery and everything that way. That's your best bet." So, that fully rounds out the horrendous experience that is trying to buy a major appliance at Lowe's of Garner. Just don't, people. Go somewhere else...ANYWHERE else, really...Shady Bob's Appliance Store, Home Depot...ANYWHERE. The service is probably better. Do not believe the false advertising from Lowe's that says your product will be scheduled for delivery within "24 hours" of it arriving in the Lowe's store, either, because that is a flat-out lie. read more

I needed lots of Hardboard over the course of two weeks. The first time I placed my order, they made the delivery at least 3 days later than scheduled. I understood, things happen. However, they never contacted me. I always had to contact them asking for status updates. Finally when delivered they apologized and stated that they were having issues with their flatbed truck. I write that experience off and called and placed another order. Once again it was not delivered. Pretty much same deal as I stated above - flatbed issues and all. I had to become "...that customer" because I was getting the runaround. I then received the delivery just before close the same day. Very poor service. A little communication would have gone a long way. I will never use them again. read more