The service at this Lowe's (#0488) is abysmal! I would give it zero stars, but that isn't an option here. After my refrigerator died on 7/9/2017, I had no choice but to order one due to very limiting constraints in an old, small kitchen where the refrigerator is next to a wall. No local stores had one that would fit in stock or even a floor model because I would have taken one in order to have a fridge right away. I ordered it from Lowe's, and someone called me on July 18th to state it was at the store in Garner (#0488) and would be delivered today, July 21st. Well, I sat at home all day, waiting for my refrigerator, until it approached 3:30pm. I finally caved and called the store to inquire about my refrigerator because I've been living out of a cooler for the past 2 weeks and truly, desperately need it. After getting transferred 3 times to 3 different people between 3 different departments (appliances, delivery, scheduling) and asked my details 3 different times, I finally spoke with someone named "Tyler" in the delivery department who had zero f*cks to give. He blamed someone named "Janet" in appliances for calling me on Wednesday but failing to schedule my delivery with the delivery division, which was his department. I don't know who you are, Janet in appliances at the Lowe's Garner #0488, but unless you sound exactly like a guy with a very deep voice, I'm pretty damn sure I didn't speak to you on Wednesday. I *think* the caller said his name was Brian but don't recall for sure. At any rate, Tyler didn't seem to care even after I explained that I haven't had a refrigerator for 2 weeks and REALLY needed that fridge TODAY, especially given the 100-degree weather here right now. I was told, "Oh, well, too bad, that's Janet's fault. All of our delivery trucks are done for the day (at 3:30pm)." I then asked if I could get it first thing tomorrow (Saturday) and he said, "No. Our trucks are already loaded tonight and ready to go for Saturday. I *might* be able to get it to you on Sunday, MAYBE. But our schedule is full." He made absolutely no effort to rectify the problem despite the fact that I was told my refrigerator would be delivered TODAY and that a refrigerator for which I paid in full for delivery today is now sitting in their Lowe's store. I will NEVER buy from this place ever again! I would rather take my chances with an online appliance retailer, like ABT, and some mystery contracted delivery service than deal with Lowe's of Garner. UPDATE: Day 2 of the "we are holding your fridge hostage" delivery saga. After being told yesterday that a "clerical error" by Janet is why I don't have my purchase as promised on Friday, I called Lowe's again to make sure I was, in fact, on the schedule for delivery. I asked to be transferred to Tyler in delivery, who promptly hung up on me. I called back a SECOND time and asked to speak to the store manager, and was told he "wasn't available." So, I had to speak with general Lowe's person named "Beth", who said she didn't see anything about delivery in my account but would "make a note in my account." We went round and round about 15 minutes as I explained that Tyler in delivery told me YESTERDAY the reason I didn't have my fridge as promised was because someone didn't formally schedule the deliver, just "made a note" and called me letting me know the item was in the store. So, I wasn't happy that she was just "making a note" and wanted to speak to someone IN DELIVERY to make sure it was schedule and give me a time. She said someone would "call me to schedule that" but also would not give me a timeframe for this call. Seriously?! Also, I will just add how I came to order an item to be delivered from this Lowe's. I went to the store on July 9th to buy it in person (when my fridge died), However, there was only one person working in appliances despite the heavily advertised 4th of July sale. I stood back there for about an hour, waiting to get some help, and finally went to the front of the store and was told, "Oh, well, we only have 1 person in appliances today, and the store is closing soon. Besides, I don't even think we have that in the store, so you should just order it online. You can setup delivery and everything that way. That's your best bet." So, that fully rounds out the horrendous experience that is trying to buy a major appliance at Lowe's of Garner. Just don't, people. Go somewhere else...ANYWHERE else, really...Shady Bob's Appliance Store, Home Depot...ANYWHERE. The service is probably better. Do not believe the false advertising from Lowe's that says your product will be scheduled for delivery within "24 hours" of it arriving in the Lowe's store, either, because that is a flat-out lie. read more

I needed lots of Hardboard over the course of two weeks. The first time I placed my order, they made the delivery at least 3 days later than scheduled. I understood, things happen. However, they never contacted me. I always had to contact them asking for status updates. Finally when delivered they apologized and stated that they were having issues with their flatbed truck. I write that experience off and called and placed another order. Once again it was not delivered. Pretty much same deal as I stated above - flatbed issues and all. I had to become "...that customer" because I was getting the runaround. I then received the delivery just before close the same day. Very poor service. A little communication would have gone a long way. I will never use them again. read more

HORRIBLE!!! I will never shop that store again!!!! My husband and I went on Wednesday night to Purchase a Refridgerator. There was an employee in the area that was assisting another customer. My husband and I walked around stopping at the desk where the employee was several different times. Finally tired of waiting we decided to stand on the other end of the counter, thinking the associate would call someone else for help. After standing there for 4-5 minutes, the employee (not even looking our way) says "Y'all need something?" In a very perturb manner. It just got worse from there. We finally left. After leaving I call and speak to the manager on duty. I tell him about my experience. He sat silent. I finally asked if he had anything to say. He says thank you for letting me know. No I am sorry. I will look into it NOTHING! I have been a retail manager for 30 years. I still am, NEVER would I let one of my customers be treated in such a way. Unbelievable!!!!!! So guess what! Just spent $2952 at Home Depot, Best service ever. Thank you Tammie. Both the manager and the associate needs to be atleast reprimanded or fired!!!! They don't give a crap about their customers!!!!!! read more

Worst experience I have ever had in a store. I will never go in this store again. I was in garden area and had purchased $260.00 worth of plants and such and had a $50 off $250. Two of the items had wrong price on them so I had to go to service desk to get corrected and left all my items at the garden center register. Chris at service desk was so rude and determined to prove me wrong on calculations and this is all over a few dollars. I wouldn't have purchased then by any means. He had me walk back to garden center and make 2 trips to bring all items from garden center register to his register to give me a refund not offering me any help or asking anyone else to help me. Mind you I'm a petite woman. He takes the cake. I tell you what I may have made two trips to bring the items to him, but he or someone had to put them back. I cannot believe the customer treatment at this store by Chris. read more

This has got to be the worst Lowe's in Wake county. Unfortunately it is the closest one to me and I shop there 3-4 times a week. Because of its location, I have little doubt that it gets more traffic from tradesmen and contractors and therefor certain departments get a lot of daily activity - especially the lumber department. One would think that they would have adequate staff to keep things stocked and tidy, but they don't - the place is almost always a mess. It is the dirtiest, messiest Lowe's I've ever been in - and I've been in a lot of them. A big pet peeve is that they never have any lumber or flat carts. I've been shopping there for 12 years and they've never had more than a few, and most of them are in pretty bad shape. It's more than annoying to have to wait for another shopper to unload their cart so you can have one to use. The garden center is even worse. Last time I was in there, I was the only one shopping and not a single cart in sight, yet 3 employees were standing around chatting when there were probably a few carts in the parking lot. Most of the staff if pretty helpful and friendly, but there are a few overly rude ones that need to be go. I can't really single out this store for it, as most stores (including Home Depot) do it, but it is really frustrating that they always seem to have the least knowledgeable person working the pro checkout line. You would think they'd want to move contractors through there quickly, but when it's the least bit busy it takes forever and one reason is that the checkout person isn't very knowledgeable about many of the products and if something doesn't have a tag, they often don't know what to look for in the computer and hold everyone up while they figure it out. I'm not sure if there is some budget restraints that keep this store poorly staffed and disorganized, but I suspect it has a lot more to do with poor management than anything else since all the other stores in the area seem to be running a much tighter ship. Because of its convenient location, I really wish they'd get there act together. Maybe I'm asking too much and it's just a Garner thing, because the Home Depot here isn't that much better. After 12 years, Im not too hopeful that it will improve. read more

Six years ago we moved to the area and this Lowes was our "go to" store for all our home projects. The customer service has declined rapidly ever since. Last year I went into the store with my toddler and 7 months pregnant looking to purchase several bags of playground sand. There were many employees in the store chatting with each other but not a single person asked if I needed any help. When I asked which aisle the playground sand was in I received the wrong information. I asked a different employee and was pointed to the other end of the store. When I finally found it two employees walked past me while I loaded up the heavy bags of sand on my cart. That was a year ago and I've been going to Home Depot ever since (EXCELLENT customer service at the HD on Timber Drive). Yesterday Lowes lured me back in with a $10 coupon. There were 3 employees behind the paint counter who completely ignored me for 3-5 minutes while I waited with my toddler and baby to ask a simple question. I finally walked away. I was told in plumbing that they couldn't cut 4-inch PVC for my project but that my table saw at home should work fine (they have a table saw in the store and the plans that I'm following said "Lowes will cut it" ... not this Lowes). The line to have my plywood cut was 3 carts deep. The checkout counter had a bad attitude because her computer wasn't working. It was overall another horrible experience and I almost abandoned my cart 3 separate times. The $10 coupon was definitely NOT worth exposing myself to such poor service. We are a busy do-it-yourself family with money to spend and they have forever lost a valuable customer (not that they care). read more

came to lowes to spend good money on a product had to wait 30 mins only to get a representative in floor department that was rude and unhelpful the bald one with glasses. Will not spend money with poor customer service read more

Made the mistake of assuming one Lowes is pretty much like the next. Will go back to the Cleveland Crossing store next time. Day 1: Went in and bought a dishwasher. Specifically picked one that was in stock so I could get it installed quickly. Sales rep verified it was in stock. Day 2: Got a call confirming it was in stock, and that the installer would contact me shortly. Day 8: Hadn't heard from anyone for a week. Went in to find out what happened. Sales rep checked. Surprise! Dishwasher wasn't in stock. Sales rep said it would be in stock soon and they would contact me. Day 14: Hadn't heard from anyone for a week. Went in to find out what happened. Sales rep checked. Apparently the installer now had the dishwasher and had called my house while I was at work (4pm on a Friday). Called installer. No answer. Day 15: Called installer. No answer. Apparently doesn't work on weekends. Left message. Day 17: Installer called while I was out. Called back, got live person. Scheduled installation for Day 19 (earliest available). Day 19: Installer arrives, starts unpacking dishwasher. Says it's defective. Will take it back and have them get another. Day 22: Got a call confirming it was in stock, and that the installer would contact me shortly. Day 23: Installer called while I was out. Called back, got live person. Scheduled installation for Day 25 (earliest available). Day 25: Dishwasher installed. OK, fine, the defective unit was probably unavoidable and I can't fault them for that. The first two weeks, though? No explanation about why a dishwasher that was verified to be in stock twice was suddenly not in stock anymore. read more

My complaint would be that this particular store is HOT with no AC. Can more people complain about this. I feel sorry for the people who work there. I've complained once already but I wanted to post to let everyone know to be prepared when walking into this location. read more

Worst store customer service ever, don't buy portable hand tool. Bought a dewalt portable drill with two years protecting plan just incase some thing happen better to have it and not need it. After the trigger stop working 6 months later I went in the store they said sorry we can't help you here call the number on the receipt they will be able to help you. So I did after we spoke for a few minutes (she said yeah go back to store I already called them and they should be able to help you only reason they wouldn't is if you been using it for commercial use) so alright now no worries. went back to the store some big guy at customer service after looking at it for a minute said yeah I can't help you this drill has been used for commercial use I was puzzles really wtf and so I asked why you say that? He said (I've own drills for years and they don't look like this, if you look right here under the battery there's like mud around the bolts on the battery maybe you got some dirt in the motor and that's why it stop working) he was really testing my patience now, well thankfully it Still had factory warranty I took it to dewalt in Capital Blvd I spent 5 to 10 minutes there filling out paper no question asked with in 2 days I had a new drill at my door step. read more

I went them store to purchases bathroom vanity them had 2 attach together with a price tag of 299 so I was going to purchase them but they said that they could not sell them to me for that they were 299 each but I say there was not two price on them so they said they were cables tie together for safe after complain they put a price tag on the other one also because I said if they were separate price it should be price separate so they offer me a discount I don't think that right because that not what they were price to me that fault advisement very disappoint person that they would not owner the price that was on the vanity if something is price wrong you should owner what it say other store do My visit has me questioning even doing business there again nor will recommend anyone to Lowes because they owner there price tag if they make a mistake read more

Been a Lowes credit card customer since 1976 and have never had a problem at any Lowes location until visiting the location in Garner N.C.. As a Miltary Veteran with a MyLowes account I have never had to present my veterans ID card since getting a MyLowes account until visiting the Garner location when the Manager asked me to present my military identification card which I did not have me with the expectation that my MYLowes account did not require me to carry it with me when shopping at Lowes.. Manager was not very professional, almost on the verge of being rude...when asked to speak with manger he stated he was the manager and he didn't have time for this because he had a store to run... don't know his last name but he said his name was Rick, needless to say Military discount was NOT issued because of no ID card..not a very good experience with this store, all other locations are great read more

Yesterday I ordered 50 bags of cement to be delivered this morning and it did not make it until this afternoon I contact the manager and he replied with great customer service. I used to be a fan of Home Depot but their customer service has really really went down. They don't answer the phone and when they do they put you on hold are they sent you to a section that doesn't pick up and rings forever and then you have to call back and get the same type customer service at Home Depot that's why I go to Lowes now. read more

My family ordered fencing along with the installation and patio doors in early July from your store in Garner, North Carolina, Store #4088. We have yet to receive either but it has been charged to our credit card and we're paying for something we haven't received! We went to the Garner store on 8/25th and spoke with the assistant store manager who said he would check on the status of the order and would call us by today but we haven't heard from him or anyone else with Lowe's! -- at Lowe's Home Improvement (1575 U S Highway 70 West, Garner, NC). read more

Incompetent, dishonest, and rude. I purchased $1000 worth of patio furniture from this location. At the register I was promised a Monday morning delivery. When my furniture had not arrived by 12:00 noon I called the store to ask why. I was first told "Oh, they let everyone sign up for morning delivery when they know they can't do them all in the morning." When I stated that this was both dishonest and unacceptable, the operator sent me to the delivery department. The phone rang for about a minute and then the call was terminated on their end. I called back and asked for the delivery department. The person who answered the phone in the delivery repeated the complaint about scheduling too many morning deliveries, and after I pressed him for an answer said that he would call me back within 30 minutes with an approximate time. 45 minutes later I called back and the same person (who did not bother to conceal his irritation at my bothering him) grudgingly told me my furniture would be delivered by 3 or 3:30 pm. At 3:45pm the furniture had still not been delivered. I called back, was put on hold and hung up on again, but kept trying until I got the store manager. He eventually admitted that my items were not even put on the delivery truck in the morning, and that the truck was just now on its way back to the store to reload. Not once did he apologize for his employees' incompetence and dishonesty, nor did he offer me any remedy. The one thing he did efficiently was process my refund. This store is not concerned with attracting or keeping customers. Go somewhere else. read more

Wish we could give zero stars. We needed paint and no one in the department on a Saturday at 4:30 pm, walked up to the cashiers.... 4 out of five sitting and texting on phones. One directs us to push the "help" button which didn't work. A few minutes later the same cashier patronizingly says "you have to push this button". He pushes it to find the same result. I walk back to cashiers and ask for a pen and I write.... "see cashiers - button does not work" on a paint sample and attach to button and return the pen to another cashier still texting on her phone. 10 mins later we finally have paint. Stood in line just for 3 cashiers to help the one customer before us and we end up going into a different line just for that cashier to not stop talking to the customer about a mutual friend for a while before FINALLY acknowledging our existence. She made a joke about our long wait at the paint counter at which time my husband says next time we'll be going somewhere else. Worst. Service. Home Depot will take you out Lowe's! read more

Really the worst customer service, usually the employees in the department of returns and pick up online orders have a bad attitude especially Marina ... they are stressed with bad character and when there is a special situation never has information (like guarantees of a product, more precise information about protection plans) they never know or never want to help the customer ... lowes needs to work on giving a better training to its employees, it is not only to sell and sell ... they need to work on customer satisfaction.. read more

I want to take a moment to share the horrific experience we had with ordering appliances from Lowes. We worked with the Garner store. I feel like we were given the run around from the time we left the store. We purchased a built in oven, gas cooktop, dishwasher and refrigerator. We elected to have them installed by Lowes. We were told that we did not pay for the install until an assessment of current kitchen was performed by the contractor that would be installing the appliances. We asked if we had to schedule the assessment and were told no, they would call us on the following Tuesday before they came out. Tuesday comes and goes, no call, no one comes out. We call Lowes and they refer us to the contractor. We call and leave voice mails and we do not hear back. We call Lowes again and they make arrangements for an assessment the following Saturday. After the assessment we are told appliances will deliver and install the following Monday. I take off work on Monday and wait. No one calls, no one shows. We call Lowes. They tell us they have a problem. The contractor wants to be paid more for the install than Lowes quoted us and we are going to need to pay double the agreed amount for them to come out and install now. After a lot of back and forth they discount the charge. We pay over phone with the store so the installer can proceed. Then they decide they can no longer come that day and need to come on Tuesday to install. I take time off work to be home again. 10:30 the time they were supposed to be there comes and goes. The installer calls my husband and says 11:00 they will be there. 11;00 comes a goes. We call the installer to check in. There is another problem. Although Lowes agreed to install payment the installer did not and now refuses to install our appliances. This is the chosen contractor of Lowes. We call the Lowes store. Even though everything in their records is settled up payment wise they cannot tell us when we can get appliances installed because the installer refuses to do the install for what Lowes is trying to pay them. Please remember this is an agreement between Lowes and independent contractor to do installation for them, not one we have arranged. As of now we have no answers and it looks like we are going to have to hire our own contractor to install. During this exchange we have received the absolute worst customer service, have been hung up on so many times with them either trying to transfer to other departments or just hanging up by accident. As mentioned in other reviews just a total cluster. We have not solution. I wish I would have never purchased for Lowes and never will again. Also, before the installation fiasco with the dishwasher, cooktop and wall oven. Our refrigerator was delivered a week earlier because it didn't have to be installed. The door was damaged when we received it. Lowes agreed to send a new door. They call at 7:55 am to tell us the door will be delivered between 8am-9am. They don't show. We call, they have gone to some other address even though they delivered the refrigerator initially to the right address they didn't have the right address on the second delivery with the door? We give the driver the correct address and I have to wait for them past nine and take my daughter to school late. Horrible Horrible service. Every time. If you call into the store there isn't an employee who seems to value a customer or seem to even care about the business at all. It's quite sad actually that no one seems to take pride and want to provide a good experience. read more

I would give a minus rating if I could. I purchased a dishwasher on September 25th and was promised a call from the paid for in advance installer. This was to be within 2 business days which should have been by the end of business on Monday, September 28th. No call came until I called the store on Wednesday morning. I was told they would check with the installer. Minutes later I got a call from Anthoney from Beasley Plumbing. He was surprised as he had not been contacted and was "slammed" putting the install and delivery on the following Wednesday. I called the store again and it was "he said, she said". Anyway, I asked them to back the purchase out and give me a credit card refund. Here's the really annoying part. Since they claim it takes 15 days in business days to put a refund through, my card is carrying that balance, plus the other charge for a new purchase at Sears for another dishwasher. Wild horses won't get me in any Lowes store again. Really crappy service for a store who has the NEXT day delivery in their commercials. read more