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    Lowe's Home Improvement

    2.6 (283 reviews)
    Closed 6:00 am - 10:00 pm

    Lowe's Home Improvement Photos

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    Do the survey cause it will allow us to cater our highest performance to your needs!!
    Matthew A.

    Do the survey cause it will allow us to cater our highest performance to your needs!! This place is so great and love being working I. This store for SUNRUN. If you see me, I'll definitely greet you.

    Original purchase order that was canceled
    Kenneth K.

    I OVERCHARGED $254.29, AND THEY WILL NOT FIX IT!! On July 20th, 2024, I walked into Lowes Escondido to purchase 200 16-inch blocks for a retaining wall. I walked to customer service and was greeted very nicely. I conveyed that I needed qty 200 units, which I had purchased 500 units before, and it was shipped out of the Marietta location. She confirmed that the area had 900 units, then confirmed that a flatbed was needed and that there was a $79.00 delivery fee. We finalized the transaction of $770 for the block, $79.00 for the shipping, and tax of $ 65.80, and the total was $914.80. Delivery was set for Monday the 22nd; Lowes will call with a time to schedule. I received a phone call. Saturday, I thought it was for scheduling at 7:46 pm, and the shipping department was confused. They did not have the block at the Escondido location. I told them it was being pulled from the Marietta location. They stated they would figure it out. I received another phone call from the Escondido Location on Sunday at 8:42 am, and they couldn't figure it out, so I talked with a manager. I told them why dont you back out of the transaction and resubmit it for the Marietta location. They stated they could do that, that I would need to call Marietta and schedule, and that they canceled my order. I called the Marrietta location to remake the purchase at 9:15 am on the 21st. They set up the transaction, but I was told the price was more than just a little bit, but by $254.29. I asked why, and they stated that the block is sold for more through their location, and the delivery fee posted for $79.00 is now $99.00. I needed the block to match the last order, so I purchased it. I was then told that My order would show up 5 days longer than what was originally scheduled; I made arrangements for help that day. I then called Lowes corporate to see if they would help fix the price and was told no. I then looked on the web to see if anyone else had the same block, as I was disheartened by the poor runaround and service. I found out that the same Marietta location had a lower price posted via Google compared to the original lower price I paid for from the Escondido location. This was not a sale price, it wasn't on special! I will think long and hard if I EVER need anything again from lowes. In addition to feeling screwed over by Lowes, they violated California Law with this issue, code 12024.2 BPC. They charged more for the item posted on the web tied to their location. The original order was sold to me at a lower price, then canceled and then charged me more. I do not recommend Lowes!

    Big order delivered
    Marcus F.

    2021 update. Pro Center review. This summer I had another large yard project planned.. We used Lowe's for a backyard project last year and their shipping was very reasonable for heavy material delivery ($79). This year we needed another large order shipped to our house.. Jesus was our pro rep and suggested I sign up for their credit card because it drops the truck shipping to $20 forever and you get and instant $200 off your bill. We don't really use credit cards, but we use Lowe's often and love that $20 shipping perk.. By comparison, there's a local rock yard that wanted to charge us $175 (plus other fees) to ship a heavy load! But regardless of offers, their large order process is spot on. The main negative here are the homeless in the paking lot and in large encampments on all sides of this store. This past month Lowe's hired security guards to patrol both inside and outside of the store to protect employees and customers. NOTES- You simply can't trust their "x number of items available in store" when browsing from their web page or app. Either they're not in the location where the app says it is, or they were "stolen" as I often hear from employees that can't find what I'm looking for. It's also tough to find or get help from staff walking the floor. - I like the garden center here over Hone Depot. - Lowe's doesn't rent tools and equipment. - Better power tools are found at Home Depot. - Better quality wood at Lowe's than at Home Depot. - Lowe's is cleaner and more organized than Home Depot. - More focused on decor at Lowe's

    Counter is supposed to be seamless
    Howie L.

    A very frustrating experience with our small kitchen remodel. It's been 9 months of a bureaucratic nightmare and no accountability. We just wanted to get the project done and wash our hands of it, but even the final product was disappointing. Counters came out terrible. Cabinets needed lots of work arounds. A truthfully regretful decision choosing Lowes.

    Always need a tool

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    Anahi is a good helper as well as at the construction site helping me very enthusiastically

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    Page 1 of 8

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    Jeff Polis and Emile in the lumber department went above and beyond to help me as a customer.

    Mentioned in 3 reviews

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    Appliances 4 Less Escondido - LG WASHER AND DRYER,refrigerator

    Appliances 4 Less Escondido

    4.1(15 reviews)
    2.5 mi

    Great non intimidating store where you can get appliances at a decent price that may have a few…read moredings and dents. I spoke to Tim, one of the sales rep, on a few occasions, and he was great. He told me that none of the items are refurbished or used. They are all brand new with a cosmetic defect here or there. That's it. In fact, some were so small that I couldn't find any issues with them. I saw some really good deals and some "OK" deals. When I spoke to the store manager, she said they were negotiable despite the price tag, which I thought was great. Ultimately we got a great deal at Costco, so we didnt end up purchasing anything from here, but I recommend it if youre trying to save hundreds and ok with small, sometimes barely noticeable cosmetic damage. Just make sure you look up the model number online to compare what it's being sold new. Some of the items weren't competitively priced.

    I cannot recommend this place. We bought a oven/range and from day one. It was a piece of junk. We…read moretried to tell the store about it and they're like oh no out of our hands. You have to go through #Warranty the thing burnt my food from day one and they did nothing to help me out. I'm six months in. I've already paid $99 to the #Warranty people which doesn't seem right. They want another 99 and I can't even get a hold of the #Warranty people and the shop will not make it right if you want to get ripped off and be sold junk then shop here.

    Photos
    Appliances 4 Less Escondido - LG washer and dryer set / washer and dryer combo

    LG washer and dryer set / washer and dryer combo

    Appliances 4 Less Escondido - LG microwave oven

    LG microwave oven

    Appliances 4 Less Escondido - Washer dryer refrigerator

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    Washer dryer refrigerator

    Kemper Appliance - This is the best option out there if you need a new washer.

    Kemper Appliance

    4.2(73 reviews)
    1.3 mi

    Kemper was referred to me for my Speed Queen washer for warranty work. The first service company…read morecouldn't duplicate the problem and couldn't diagnose. Three days later when the problem came back and with referral I called Kemper. He diagnosed after checking it and listening to it try to pump water out as the water pump. Next day at 10am it was installed and we couldn't be happier.

    I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

    Photos
    Kemper Appliance - All of the deluxe features... and a Thousand dollars less expensive than new.

    All of the deluxe features... and a Thousand dollars less expensive than new.

    Kemper Appliance
    Kemper Appliance - Showroom

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    Showroom

    Serv-U-Appliance - Ready to do laundry!!!

    Serv-U-Appliance

    4.2(59 reviews)
    2.3 mi
    $

    Best price, best quality, especially best service. Owner is…read morepleasant, knowledgeable, honest and timely deliveries. Special kudos to the company tech and installer German. He did an incredible difficult install of complicated refrigerator, computer etc He absolutely went above and beyond getting it in. German actually took all 4 doors of it to fit. (I had measured wrong...) Great appliances! Owner Mario runs a great little business. Have been his customers 30 yrs. Maurice the day shop Mgr Maurice very polite and helpful.

    Old electric dryer got too tired to keep on turning, so Serv-U-Appliance delivered a renewed…read moreelectric dryer to pick up the load!!! I've purchased several renewed appliances and they all have done well for me. Prices are reasonable. My confidence in this establishment has been solidified with this recent experience. Maurice was very helpful and made the transaction from purchase to delivery perfect! And Mario, who delivered our renewed electric dryer is a professional and a testament to the integrity and reliability of this place. Mario was very thorough and I was impressed with his extensive knowledge of appliances. He ensured that the appliance worked well and endeavored tirelessly to make sure that all was well. I greatly appreciate his work ethic and attitude, which is very rare today. This is a no frills store. Just expect integrity, knowledge and honesty from Serv-U-Appliance. They help make our lives easier and better.

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    Serv-U-Appliance
    Serv-U-Appliance
    Serv-U-Appliance

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    San Diego Grill Pros

    San Diego Grill Pros

    4.9(142 reviews)
    1.4 mi
    $$
    Locally owned & operated
    11 years in business

    I remodeled my BBQ island and needed a Green Egg and a Lynx grill to replace the old one. Visited a…read morefew stores to see inventory and found the prices to all be the same and had questions. Shopping around I found San Diego Grill Pros and called to ask questions about the items I had decided upon. Jessica and her husband Joe own the business. I had the best, friendliest and most informative assistance from Jessica and their prices couldn't be beat. They are not just there to sell grills, but to help provide you with the best outdoor cooking experience you can have. This meant a lot to me. After my contractor installed the equipment the the rotisserie igniter wasn't working. I called Jessica and then Lynx warranty and scheduled a repair visit. The next day she called back and said her husband wanted to "fit me in" during deliveries to see what the problem was. I wasn't home but they stopped by and quickly discovered that the wrong transformer had been shipped with my grill and changed it out. They noticed that the gas line was not the proper size and could be effecting the performance and also that the contractor had not known how to fully adapt the grill to the size of out counter. When I arrived home, to my surprise, the igniter was working, the gap in the counter was not longer there, and my grills were glowing to full capacity due to the larger gas line. That evening the salmon came off the grill quicker and tastier than ever. We were impressed and thankful. I definitely recommend visiting them if you have any outdoor cooking needs.

    I found a lower-priced BBQ elsewhere and reached out to see if they could match it. They weren't…read morewilling to match the price, but did offer a small discount, which I appreciated at first. However, they only honored that price for the same day, which was a Wednesday, and wouldn't extend it even a couple of days through the weekend. I live about an hour away and wasn't able to make the trip during the week, so I asked if they could hold the price until the weekend. They refused. Very disappointed with the level of customer service. It felt rigid and unaccommodating for a pretty reasonable request. I won't be buying from here.

    Photos
    San Diego Grill Pros
    San Diego Grill Pros
    San Diego Grill Pros

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    Lowe's Home Improvement - hardware - Updated May 2026

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