I recently had a very negative experience at this Lowe's customer service. I was returning 2 boxes of hardwood flooring materials that were left from floor installation. My contractor left after helped me with unloading. The store manager told me I can't return them to her store because I purchased from another Lowe's and she told me I can donate it or simply leave it on the flat cart but she is not responsible. I asked if she can help as I could not carry them and reload to my car myself. She said she is not responsible again. This individual should not work in customer service business at all, she was extremely unprofessional and her attitude made entire situation 10 times worse. She had not even tried to help. I ended up left the store with everything on the cart. No way I will give this store or any Lowe's store business in the further. read more

Lowe's Home Improvement - Hardware Stores Near Me - Easton, Pennsylvania

These guys are awful. They sell wood pellets in product recovery bags which are sawdust and do not work in the pellet stove. Then they will not let you return them even though they have Lowes written all over the bag. Never shopping at this Lowes again read more

Normally their good but today I went to make a return and Mitch was not a very nice Lowes Employee. Not a very nice guy, if you are having a bad day stay home. read more

Lowe's has awful service all the way around Suzan has to be the worst manager on the planet. First of all she needs to label which way the line goes and it should not be headed out the door considering how long it gets and how rude, nasty and belligerent she is. She actually opened up another customers shelf he was returning because it was missing hardware and it was way over her head. She needs to be fired at once. She specifically said she knows nothing about doors and would have someone call me, which never happened. As for my issue, I ordered an exterior door in FEBRUARY, after three tries because of the wrong door, a broken door, a broken lock, a fraudulent charge by Lowe's on my credit card, and the last door with a big mark (yes almost $2000 for the door) with a sad attempt by the installer to hide it. The installer was Sam and he purposely hid the flaw so be on the look out for him. The phone games between Lowe's and the installer were absurd. I wouldn't bother with internet orders for this store because they have very little staff and I watched as one person waited almost an hour and she didn't call for help until then. I will never shop there and every chance I get they will get a thumbs down and told about their nasty useless manager. read more

Excellent selection, they usually have what I need in stock. Prices are very competitive. Kobalt tools are a good brand at a reasonable price. read more

If you need "real help" there is a Manager named Patti who works at the Easton store (off rout 33). My warrantee on my washer ran out and the repair cost was way too high. Patti and her crew helped me find the best machine, at a cost I could manage as well as 5 year warrantee (I highly recomend it). Thank you Lowe's and thank you Patti. Michael Selvaggio, Easton PA read more

Simple's impel questions are a challenge. Needed to return two propane tanks and take one on purchase. Only one to one, ironically Home Depot will. read more

I was thrilled that Customer Service at the Easton Lowe's was able to track down a "Delivery Receipt" from 2018 (!!!) and this allowed me to ask if Lowe's would extend my refrigerator's "extended" warranty by one month. I'll let you know how that all worked out! read more

Terrible customer service. When you have an issue they say "we will call you back" (because they don't want to deal with you)- this happens even when you go in person. They refuse to help and "can't return online orders"? (No one is trained and they put poor new hirers on returns in store so they just stand there looking helpless). The employees don't communicate with one another. The way they run stuff at the Easton Lowe's makes no sense and it's been such a frustrating experience. This is the last time I'm shopping from them. Update- it got even worse. They told me due to technical difficulties I can't get the stuff I never received returned? It's been stuck in preparing order status for WEEKS. I'm so sick of calling the Easton Lowe's and getting the run around and a new excuse. They are terrible to deal with read more

recently posted a negative review on Lowe's and Home Depot regarding Bath Fitters. Error on my my part negative was for Re-Bath not Bath Fitters. Both lowe's and Home depot turn their customer sales leads regarding bathroom remodels. Re-Bath was very expensive and would not use products from either Home Depot or Lowe's read more

Dear Lowe's, Hopefully someone on your social media will care and help me since no one at your corporate office or your store #1759 in Easton PA can. As you can see in the pictures this is the state of my kitchen. I ordered and paid for what were supposed to be "In-Stock" cabinets on May 8th 2020 for my kitchen remodel project. No worries we were told they are "in stock and will be there by May 15th. That date came and went without a single phone call or e-mail. On 5/19 we called the store and were told "everything looks fine, I will have someone call you back in an hour to check on it". No one ever called back. I called again on 5/21 and still no answer or call back. We called the corporate office on 5/26 and where told that someone from the store's "upper management" would call within 24 hours. That came and went without a single call again, so on 5/27 we called corporate offices back again. The I finally got a call on 5/27 not from upper management as promised, but from a kitchen specialist who told me they have all the cabinets except for the corner cabinet (the place you start when installing a kitchen). I called corporate offices again to complain that I am not receiving proper information from the store and then I got a call again not from management but from a different kitchen person. They told me they would look into it but possible Mid-July!! Finally, I got another call back on Sunday 5/31 saying possibly 2 more weeks?!?! Now I have not kitchen. I have 4 kids that I cannot cook dinner for, I can't wash dishes, I just have an empty room. I cannot cancel the order because it would take longer to start the processes with someone else. I would like some form of compensation. We did everything right including multiple calls to the store with no calls back over and over again. Today we spent 1.5 hours on the hold and on the phone with corporate offices only to be told...you guessed it... Someone will call you back... The lack of customer service on the part of your company is unbelievable. I also posted a screen shot of my call length today. Also, I did not receive a call back as I was told once again I would. Please have someone reach out to me. By the time my cabinets get here it will be over a month since I ordered and paid for them. read more

Lowe's Home Improvement - 1.5 hour phone call to be told "someone will call you back" - Hardware Stores Near Me - Easton, Pennsylvania

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Lowes came to my house to install a shower, charged me just under 17k. They did a terrible job and I persuaded them to send an inspector. The inspector agree with me so they sent a work order to fix the problems. After removing some tiles they claim they removed all the bad ones. I pointed out all the chipped tiles, tiles their inspector said shouldn't be installed. They said the inspector didn't know about the kind of tiles, and they are suppose to be this way. I hired my own inspector who confirmed the tiles should be removed. Lowes is refusing to fix the problem, they want to give me a partial refund. I paid 17k for this small shower. I am very dissatisfied, the problem isn't just one store. Their corporate office has been refusing to help me. read more

Lowe's Home Improvement - This is what lowes charged me 17k for, uneven tiles, chipped tiles, terrible installation and they refuse to fix it within industry standard - Hardware Stores Near Me - Easton, Pennsylvania

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Terrible customer service. I wish I could give them zero stars. Ordered 3 appliances over 7 months ago, still haven't received one of the items, delivery company kept canceling the delivery, the day of delivery for multiple excuses. I still Keep receiving phone calls asking how I like that one appliance that I never received. I requested a refund for the product, and still waiting for the refund. They sure take your money fast, but take forever to refund you... no communication between there departments. Will never buy from them again, would rather go to Home Depot. read more

What a sordid mercantile. Notwithstanding my distaste for big box stores, I usually frequent the Martin Court location as it's closer to home. Shame on me, I drove up Stefko and went into BT to return an item we finally found out was faulty with the time and energy to install today. I felt like the return was trying to get the puck past a goalie on the ice. In fact, I did not prevail due to Lowe's 180 day rule, pandemic or not. Now I have a faulty useless item sitting at home that I must tangle with the manufacturer on returning. This it the THIRD time this that occurred with an item purchased from Lowe's. Frankly, I am done with this chain. They exemplify the big box ethos and remind me of the big box store from the movie Idiocracy..... It's Aykroyd Hardware or Saucon True Value for me moving forward. Or Home Depot if absolutely necessary. Farewell Lowe's. read more

Horrible customer service. Ordered a grill that was supposed to be assembled and delivered. Grill was delivered 3 hours late, no one answers the phone when trying to call customer service, and to top It off the grill arrived missing screws and put together incorrectly to the point that it fell apart. This is a $600 grill!! Went to store and waited on line outside in the return line for 30 minutes only to be told that I would have to return that one and but another one and wait another week for delivery. Their only excuse- they outsource assembly now and have had issues. I'm done with Lowe's and going back to Home Depot. read more

ZERO STARS I am having a problem with my washer and dryer delivery and I have called the store 20 times this morning and no one answers! I work in a hospital as a nurse and I don't have time for this! I am going to post all over about the awful customer service if this problem isn't fixed, and cancel my order! I HWVE BEEN DEALING WITH THIS ALL WEEK, too long to write and I don't have time for this garbage. I just want a damn washer and dryer so I can wash my clothes in my new house when I come home from the damn hospital in the middle of a pandemic Lowe's has ZERO customer service, no one answers ANY of their phones, zero coordination, tell me they're delivering my items then they don't show up, then they claim it's out of stock, it's just a big run around. Screw Lowe's!!!!!!!!!! read more

Idiots work here... I wish I could leave it at that. Don't try and call this store to speak with someone because they let the phone ring endlessly. If you get lucky to get someone, the person has no idea what department to transfers you to.. which leads to more endless ringing. read more

So after making a formal complaint about the store via corporate customer care I got a call from someone at the store and eventually he tells me that they had the line the entire time. While I appreciate him actually looking into this, and making it free, it really goes to show you how little people at "customer service" are really willing to provide service to the customer. Thanks for your help "D" but this store is off my list of places to go. read more

A completely mismanaged operation. I placed an order online & the Easton location is the fulfilling location. I received order confirmation the day before via XPO (third party delivery) for a window of time & only after I called both Lowes & XPO 30 minutes after the appointment window, was I informed of any issues. I have gotten mixed answers from Lowes, but ultimately XPO confirmed it is a Lowes issue. I have been trying to contact the store manager for days to resolve the issue with no avail. I will NOT be spending our monies at this location going forward. read more

The help here in the past few visits have been so poor and so.... "I don't care because I really don't want to work here" attitude.... majority of my purchases have switched to Home Depot unless I have an urgent need like today. It's beyond sad. read more

HORRIBLE store. Completely understaffed and getting an employee to help you is like pulling teeth. I will go to Home Depot any day over this store read more

This particular store has the most appalling customer service. They almost never answer the phone. You get put on endless hold and then when the call is picked up, you are either hung up on or greeting with attitude. There is no communication to the customer for delivery and the customer is treated with contempt. I will not be shopping at Lowe's again. read more

Terrible costumer service. People here work like they were forced to. Ordered some in-stock blinds and it took them 3 weeks to cut. And then waited more than a week for them to contact the installation team and still haven't heard back. Even I'm the store it is very hard to find someone to help you. Avoid this store if you could. read more

This review is about the flooring and carpeting department at Lowe's of Easton PA. My advise is go to a flooring and carpet store that is run by an owner. This store is useless. If they don't have the carpet in stock they will take you money and you will never see the carpet. I had to go 3 times to the store after 6 weeks from the date of the order. They are kids running the department. They will apologize a hundred times and nothing will be accomplished with your order. read more

Tried to shop for cabinets today, but we couldn't get anywhere near them. Inventory all over the floor - can't get near the shelves to shop. Lost business today because of it. A dump - will continue to shop at the one in Bartonsville. read more

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Doesn't even deserve a star. I've work for this place year ago and it was great! They got a new gm and the place went to shit. I don't recommend going here. I was supposed to be working in the plumbing section yet I got hired as a cashier... waste of talent. Front end except for Bettyann and Jen absofuckinglutly suck... go to Home Depot. read more

This has got to be the worst store ever to deal with!! Customer service is terrible! Even corporate customer service is just as bad!!

Look it's simple. This store is for the average consumer that does not have a extensive knowledge of home renovations or general construction. If your looking for some duck tape, mulch, or maybe to fix a hole that one of your punk ass kids put in your wall, this is your store. Few employees have the adequate knowledge to assist people that are in the construction business. Once I asked a dude in flooring why a tile was $4 a sq.ft. He told me it was because the tile was bigger and had more surface area. I said yes but it's per square foot. And he insisted on his first statement. I laughed and walked away. Check out lines are long. When Asking a employee for help, they act like your bothering them. No self checkout. Their special order system is garbage. This place sucks. DO YOURSELF A FAVOR AND Shop at HOME DEPOT read more

Zero stars. Just wondering here if they pulled the same scam on someone else. They told me multiple times they credited my card back for an order including date and time but actually never did. I took a week of calls though their corporate before the store admitted they never issued the credit to my card and by then it was a Saturday. Think they do this to make their weekly numbers look better??? read more

Birkland Place, Easton PA. Don't waste your time. I politely waiting for 20 minutes to order a storm door only to finally go to customer service and be ignored there for an additional 10 minutes. When I finally interrupted a detailed conversation between two workers concerning transferring calls on their phone system. I stated that if that conversation was more important than assisting a customer then maybe I should make my purchases elsewhere. The response - "OK". Won't be wasting my time by going into a Lowe's again. read more

Poor customer service. I was transferred and hung up on multiple times. I ended up going to the store to be told I could not do an exchange for the correct item but could do a refund. I was told that they can't do the refund until the item was back at the store and they would call me by Monday with an update. It's now Thursday with no update and no refund. I call them back and the lady tells me the person that did the sale would need to contact me. I spoke to the person that did the sale when i went to the store and she said that is all handled at customer service. Absolutely ridiculous. They don't know what they're doing. read more

Everyone here is always so helpful and knowledgeable. Easy returns, never long lines, and always tons of people on the floor. A big shout out to the keys dept. The key to my car was so worn down I couldn't get my car to start. The key lady walked out with me and helped me get the car started then worked on my key with me until it actually worked. She saved my day. Thanks Lowes. read more

Before the review.....an odd observation. You need to dress the "right" way to go into Lowes or any other home improvement store in the Lehigh Valley. If I show up in my work clothes (dress shirt, shoes, slacks, etc.) they will harass me about if I need help to no end, especially if doing anything plumbing or electrical related. Now I wear my torn jeans, a beat up shirt, and my work boots. I get treated like a pro or at least like I might be competent. There are some really great and knowledgable people working here....and some less knowledgable ones. Find the right one and you are set. My personal experience is that their selection is better than most similar stores in the area. Problems with products or installs? My experience has been if anything goes wrong, Lowes backs up their products and installations quite well. This alone is reason enough for me to trust them with some of the bigger jobs I don't have time or the skill set for. Better backing by a major corporation than some private contractors. If purchasing lumber, choose selectively. read more

if I could give them a negative rating I would. we ordered a refrigerator, they told us it would be here a certain day - it wasn't. we went and complained, they gave us a cheaper, smaller fridge, for a slightly discounted price. on delivery the people who couldn't speak English ignored my wife repeated requests to come in a different - wider door. and forced the fridge through a different door, and damaged it. unfortunately the damage was immediately evident, and they left. on calling for literally 5 days straight we cant get in touch with anyone there, i mean seriously all day, every day for 5 days trying to talk to someone, and we can get no one to address our problem - corporate office was an absolute joke. DO NOT BUY FROM THEM - YOU WILL GET SCREWED OVER. read more

This store is awful, Denise in the design center is not qualified to work there. The store manager Chris takes no responsibility. Shoppers beware. Their subcontractors are the worst, dont pull permits, lie and break building codes. Spent over $27,000 and after 5 months kitchen still not done, having to get attorney. PLEASE BEWARE read more

Ordered fence rails online at this store and had them delivered, they were miss cuts so I had them returned. I was told my account would be credited once they were picked up however this was not the case. They charged my credit card $583.30. When I called the store to inquire about a credit I was transferred 10 times to different parties who stated they could not help. One representative told me it takes 10 days to get a credit and there system only shows they were delivered but not returned. I than asked to talk to a Manager. The supposed Manager said he had to look in a different system for returns he than told me he sees that $13.00 would be credited to my card, when I said that is incorrect, he transferred me again to the operator who stated she could not help me, she was just there to field calls. Never Again read more

If I could give 0 stars, I would. They delivered a stove and obviously the delivery men didn't know how to install it. Took the gas line off the old stove but didn't know how hook the new one up so they just left it sitting in the kitchen and left. No service from the people at the store at all. Now have to get someone to hook it up. BTW they charged for installation. Fast forward, the stove they delivered and failed to hook up is defective. Now they want to deliver a replacement, presumably by the same twits, tomorrow night between 7 and 9. Never buy anything from Lowe's, a scumbag company. read more

Worst experience for family and I we have ever had in a store. We went to the Easton PA Lowe's on 6-23-17 just to pickup a light fixture and a wrench but for the last few months my wife would need to check the rug section for any sales on a white plush 6 x 10 rug. Low & behold there was one...dirty, unwrapped, yellow stained on the floor. While my wife and son (who have been searching for a few months) were cautiously examining the rug, mostly for curiosity, an employee happened to come over and asked if we wanted the rug. My wife asked him for the price in which he replied " what would you be willing to pay for it?" Assuming it was a type of joking banter, I replied " I'd give ya $20 haha" so he said ok. My wife and son were thrilled! It was hard for me to believe until finding out it is an old stock item and remnants they were putting on sale or throwing IN THE TRASH! After waiting about 40 mins for him to draw up the tag, get part#s, etc. We get to check out line...After over an hour (no one else in line) of waiting for them to check us out, the clerk removes the rug from our cart throws the tag in the garbage and tells us he can sell it to us for $178 dollars! For a dirty, stained rug that was on its way to the trash! But since we waited so long (almost 2hrs!) He can take $50 off! Ha! I told him where he could put that $50, paid for the drinks we had to buy while waiting for them, and left...now have to go to Home Depot to get my dame light fixture and wrench lol. What a waste of time! Moral: your time to them is meaningless, and even if something has a price tag..doesn't mean that's what you'll pay! read more

I checked the website for hand-spring clamps and it said there were 48 available for pick up. I went to the store and a supervisor told me they were probably still packed in the shipping box and didn't hit the floor yet. So I ordered online, figured they would unbox them when they had time and would call me when they were ready for pick up. A week later I get an email that says "Due to a change in your order total; and based off of the original form of payment, a refund is being issued to you." This probably the 10th time this has happened to me in the past year or two, and I am very annoyed. Lowes MUST get their online and pick-up service in check or just stop offering it because they obviously can not figure it out. read more

Had a salesman for Lowes in Easton, PA come out twice for a new vinyl fence installation. Paid cash for the whole job. Waiting five months to have the install done, only to find out that the salesman never ordered or charged us to have the back done. We live in a crowded neighborhood, i can see 7-8 other backyards from mine, neighbors on every side. Why would we not have the back done???? We had conversations about having a tree stump removed in order to have the back done. Lowes, the store and the salesman are taking no responsibility. I am disgusting, and extremely disturb by how this has been handled. I have emailed the salesman several times and he will not even respond, he know he made a mistake, which is fine after all we are only human. However him and Lowes should offer help to fix it. We will never go back and will make sure I can tell as many people possible about this experience. read more