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Lowe's Home Improvement

1.6 (61 reviews)
ModerateHardware Stores
Open 6:00 am - 10:00 pm
Updated 1 week ago

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1.5 hour phone call to be told "someone will call you back"
Dustin L.

Dear Lowe's, Hopefully someone on your social media will care and help me since no one at your corporate office or your store #1759 in Easton PA can. As you can see in the pictures this is the state of my kitchen. I ordered and paid for what were supposed to be "In-Stock" cabinets on May 8th 2020 for my kitchen remodel project. No worries we were told they are "in stock and will be there by May 15th. That date came and went without a single phone call or e-mail. On 5/19 we called the store and were told "everything looks fine, I will have someone call you back in an hour to check on it". No one ever called back. I called again on 5/21 and still no answer or call back. We called the corporate office on 5/26 and where told that someone from the store's "upper management" would call within 24 hours. That came and went without a single call again, so on 5/27 we called corporate offices back again. The I finally got a call on 5/27 not from upper management as promised, but from a kitchen specialist who told me they have all the cabinets except for the corner cabinet (the place you start when installing a kitchen). I called corporate offices again to complain that I am not receiving proper information from the store and then I got a call again not from management but from a different kitchen person. They told me they would look into it but possible Mid-July!! Finally, I got another call back on Sunday 5/31 saying possibly 2 more weeks?!?! Now I have not kitchen. I have 4 kids that I cannot cook dinner for, I can't wash dishes, I just have an empty room. I cannot cancel the order because it would take longer to start the processes with someone else. I would like some form of compensation. We did everything right including multiple calls to the store with no calls back over and over again. Today we spent 1.5 hours on the hold and on the phone with corporate offices only to be told...you guessed it... Someone will call you back... The lack of customer service on the part of your company is unbelievable. I also posted a screen shot of my call length today. Also, I did not receive a call back as I was told once again I would. Please have someone reach out to me. By the time my cabinets get here it will be over a month since I ordered and paid for them.

This is what lowes charged me 17k for, uneven tiles, chipped tiles, terrible installation and they refuse to fix it within industry standard

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6 years ago

This has got to be the worst store ever to deal with!! Customer service is terrible! Even corporate customer service is just as bad!!

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The Home Depot

The Home Depot

2.3(19 reviews)
3.1 mi
$$

Every Memorial Day, we make our gardening list after threat of frost and watch the Home Depot…read morepromotions. While up near the Bethlehem, PA location, we remembered the great garden selection from Mother's day visit and so, dropped by to purchase flowers. Those $24.99 ferns were oh, so, huge and the variegated vine varieties were colorful and healthy. We continued to circle the center for the advertised 2/$3 geraniums for our window boxes and as fillers but nothing. The young lady at the outside register, Lily, mentioned her feet hurt after standing long hours and the garden center wasn't her usual department so she wasn't able to help us. She called an older male associate who clearly didn't know either, he's P/T for 2 years and doesn't even know what a Geranium looks like, "he's just not into flowers!' . . . . . He did mention there was a pending truck full of flowers, the flowers are delivered to HD through a third party grower and HD staff basically don't know what's available until the 'flower' associate takes care of the distribution. So much to know and understand about the business. Ok. So, I approached the courtesy desk, explained all this to Chantal and Raul, asked for a raincheck. HD doesn't issue raincheck. No solution until JULIO, manager, introduced himself, heard my request, walked back to the flower truck, back of the store and quickly showed up with a 9' X 3' rolling,towering cart FULL of 2/$3 geraniums in assorted colors!!!! Success! Heroes don't always wear capes and this young manager has all the attributes to assist customers. He smiled bright, he stood tall and communicated effectively. As a manager, associate or team member, telling the customer 'you're sorry' is a non-effective way of saying there's nothing they can do for you. It's an apology for no solution. Customers want resolution. THANK YOU, JULIO!

I purchased a Honda HRN 216 lawn mower in August, 2024. I went to Home Depot to buy a Dewalt mower,…read morebut the sales person upsold me to a Honda for $582. I used it twice, then in October, 2024 is started surging and stalling. Mowing season was over, so I stored it in my shed for the winter. This spring, I used it once to cut my front grass and it was still surging and stalling. I managed to finish cutting my front grass, but now it won't start - it has no compression. After doing some research, I found out that Honda has a recall on this model mower and Home Depot knowingly sold me a defective lawn mower. Honda has stopped making consumer mowers in the United States and the recall affects hundreds of thousands of this model due to defects in design and parts quality. Since the mower is essentially brand new, I called the local Home Depot (store #4105) and spoke to someone who claims they were a manager. After explaining the situation, she told me to bring it to the store and they will over-ride the 30 day policy and either refund the price or I can use it as store credit for another mower. I told her I wanted a different mower. She agreed to take it back. The next day, I took the mower to the store and a man claiming he was the manager restated the 30 day policy and refused to take it back. He was rude and evidently the woman I talked to had the day off and he told me to take it to a Honda dealer to be fixed under warranty/recall. The lawn mower is junk and has been nothing but problems. The surging is a design flaw of the carburetor and auto-choke mechanism. The surging issue is so common that there is hundreds of videos on YouTube discussing the problem and how to temporarily fix it. Who wants to take apart the carb every other week to clean the jets? The blades have very low suction and you have to go over the same grass a few times since it fails to lift the grass to cut making the bagger almost useless. The self propelled thumb control hurts your thumb after a few minutes of use. And now, after the surging issue started, it has no compression. It's a $582 paperweight. I called Home Depot support and they were not helpful at all. They are willing to lose a customer for life over selling me a lawn mower they knew was defective and under recall. I called my local Honda repair shop and he said he worked on hundreds of HRN 216 type lawn mowers for the exact problems I'm having. He also claimed the surging issue is NOT covered under warranty and the loss of compression could be refused to be covered under warranty too. So, now I'm stuck with a $582 paperweight and tall grass. After being a loyal Home Depot customer for decades I will no longer buy anything from them. I also plan to sue Honda in small claims court to get my money back. DON'T BUY THIS LAWN MOWER. Well, now you can't anyway since Honda no longer makes it. Also, you have 30 days to return a gas mower - not enough time to evaluate it for issues. And, if you have a problem after 30 days, Home Depot will NOT stand behind the products they sell and neither will Honda - unless you sue them in small claims court.

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The Home Depot
The Home Depot
The Home Depot

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Cantelmi Hardware - spring planting time

Cantelmi Hardware

3.6(11 reviews)
5.4 mi
$$$

This place is the best! Great selection and service. The salespeople are wonderful! What may…read moreworry people about a hardware store in the middle of a busy city block is having enough parking. Don't worry: there's ample parking adjacent to the store. This place is so much better than those franchise stores. A+++++

I had to make a trip to this store for my wife. She and my daughter are immunocompromised, so I'm…read morethe only one who's able to leave the house for any kind of supply run, during this outbreak. The only reason we chose this location was because they offered "no-contact, curbside pickup". No need to exit my car or interact directly with anyone? Perfect! Now I won't have to strip before entering my house, wash all my clothes and shower as soon as I walk in the door. Unfortunately my experience did not go as advertised. I pulled up, called the number and told them I was there for a pickup. A man came outside to meet me. As I came around to open my trunk, he asked if I had any paperwork for my order. I held up my confirmation email, which included payment information and clearly stated the order had been paid for, and my wife's drivers license (the order was in her name). He took a look at them, thankfully without touching them, and then said "I'm gonna have to meet you out back, but first you have to go inside and see her". Go inside? Seriously? The whole point of this was to be able to remain outside of the building. I didn't bring gloves because I didn't expect to have to leave my car (won't make that mistake again). Whatever, I'll do my best to not touch anything, I guess. Welp, that lasted about 30 seconds. Once I made it inside, the woman behind the counter (who was wearing cat ears, for some reason) requested to see the same documentation I had just shown the man outside, only this time she took them from me. She was not wearing any gloves. Then she had me sign a receipt for my order, which I remind you was already paid for. Once I got back outside, I sanitized my hands and got in my car. Could have been worse, at least now I can go get my car loaded and head home. When I pulled around back, the totally able-bodied man I'd spoken to earlier was not the one handling the pickup orders. Instead, a guy who appeared to be in his 60's (so already in the high risk bracket) was helping another customer. Actually he was watching as said customer loaded a bunch of stuff into his own car. Confused, I waited until he came to my car. He checked my order and reluctantly said "I'm gonna need a hand, I've only got one good shoulder". This poor guy was having to handle all of the day's orders, by himself, with an injury that prevented him from properly doing his job. So what did I have to do? Get out of my car. Re-Enter the building. Load my items into a cart myself. Pull the cart back outside and, finally, load everything in myself. I was furious, but not at him. It wasn't his fault his employers stuck him in that position with no help. At one point I heard the guy mutter "this is fucked up" under his mask. He's absolutely right. It was fucked up. He apologized to me as I went to leave. I said "no worries, man, stay safe". It wasn't him who needed to apologize for this. His boss, who I'm fairy certain is Catwoman from upstairs, owes him and her customers the apology. This place advertised NO-CONTACT CURBSIDE PICKUP, instead I got "Frequent-contact, in-store pickup while we watch". That's like FedEx saying "FREE SHIPPING, ONLY $9.99!". The process was redundant, frustrating and unnecessarily complicated. All they had to do was look at my order, send me around back and have an able-bodied employee there, ready to help. I realize everyone is having a tough time right now, but when something is advertised as being almost entirely safe and turns into something a CDC agent would cringe at, I think it's safe to say it's gone to another level. Well at least now I'm SUPER clean, since I've had two showers today. Silver linings, right?

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Cantelmi Hardware - Color studio in the paint department from Benjamin Moore

Color studio in the paint department from Benjamin Moore

Cantelmi Hardware

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Lowe's Home Improvement - hardware - Updated May 2026

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