Ok. I shop here several times a week. Today, for the first time, I needed to return a can of fuel I…read morehad purchased in error. I bought it yesterday. The cashier actually opened up the can to check the volume. I assured her that I had bought it the day before and had not used it. I also had the receipt. She actually called a supervisor to come and check it because, according to her, it "felt light." How humiliating when there were other customers there. I was so embarrassed! Seriously thinking of finding a new hardware store to take my business.

TERRIBLE CUSTOMER SERVICE! Not enough staff and the ones that are there don't want to actually help…read moreyou. I needed help locating an item that the website said they had in stock. I had looked and couldn't find it, I asked for help and the salesperson told me to go to the aisle I just came from, apparently she couldn't be bothered to actually help me. I placed an online order received an email it's ready for pickup get there to be told the order was canceled. Go anywhere else but here!

Wonderful selection ...of so many things…read more Spacious and tidy. Such friendly and welcoming staff! We picked up some preen for my niece.

Very welcoming and helpful crew. They always greet me, and usually walk me to the aisle where the…read moreitem(s) I'm looking for can be found. I'm usually working on projects that require a little creative engineering, and more than once they've suggested a route that I wouldn't have thought of. Very helpful, great selection, competitive prices. I always try to support local businesses, but when one offers this kind of service, it's a no-brainer for me! Thank you!

I live on the same block so I shop here all the time. Great store! You have to see it to believe…read moreit. You wouldn't think they could fit that much merchandise into such a small place but they have just about anything you need as far as tools and hardware. The staff is helpful and friendly, and very professional. Do yourself a favor and stop in sometime.

i used to love this store, but was not only sold a defective item, which they would not honor a…read morerefund for, and managed to blame ME for the item being broken! the manager/owner/whoever he is has been VERY unprofessional about the situation and i will tell everyone who listens not to go there anymore. this is not the first time i have been sold defective items from them. i've had to purchase a second old knob for my inside door because the first set was missing a switch inside to make it lock. keys are seldom cut right, even for locks they sell in store. never have i been so offended by a worker in a store in my entire life. absolutely unacceptable behavior for a man his age. grow up. i always try to shop small, but in this case, i'll travel the extra miles to go to a chain store because apparently this one likes to play dirty.

Terrible customer service. Only one register is ever open. While waiting for a while behind an…read moreindividual once I move up I'm told to move to the other register...which could've been said while I was waiting. Not the first time that happened ofc. Managers should help and not feel they are too high and mighty to not ring anyone up. I'm always in there and it's always the same issue.

Between 715 and 845 in the morning their always blasting a loud as hell leaf blower. This is the…read moreonly store that does it. Not even headphones block it out. I am ocd and don't even like that shit. What's with leaf blowers every day? Are people that lazy they can't even use a regular dust pan and broom or rake anymore? This thing is loud the whole neighborhood could hear it.

Quick to respond, quick to provide excellent service and always available for any questions or…read moreconcerns.

Although their service area map on Yelp said we were within their service area, the man who…read moreanswered the phone said we too far away in PA.

Look it's simple. This store is for the average consumer that does not have a extensive knowledge…read moreof home renovations or general construction. If your looking for some duck tape, mulch, or maybe to fix a hole that one of your punk ass kids put in your wall, this is your store. Few employees have the adequate knowledge to assist people that are in the construction business. Once I asked a dude in flooring why a tile was $4 a sq.ft. He told me it was because the tile was bigger and had more surface area. I said yes but it's per square foot. And he insisted on his first statement. I laughed and walked away. Check out lines are long. When Asking a employee for help, they act like your bothering them. No self checkout. Their special order system is garbage. This place sucks. DO YOURSELF A FAVOR AND Shop at HOME DEPOT

I recently had a very negative experience at this Lowe's customer service. I was returning 2 boxes…read moreof hardwood flooring materials that were left from floor installation. My contractor left after helped me with unloading. The store manager told me I can't return them to her store because I purchased from another Lowe's and she told me I can donate it or simply leave it on the flat cart but she is not responsible. I asked if she can help as I could not carry them and reload to my car myself. She said she is not responsible again. This individual should not work in customer service business at all, she was extremely unprofessional and her attitude made entire situation 10 times worse. She had not even tried to help. I ended up left the store with everything on the cart. No way I will give this store or any Lowe's store business in the further.

I came early Labor Day. I think the older employees didn't want to be here. They were very…read moreunhelpful, especially an older gentlemen. Just when I was going to give up on finding the item I came for, I saw a young man, David, who I think does the professional customers . He stopped what he was doing and found what I was looking for . He was kind and very respectful . Home Depot should tell all their employees. That customers come first. I am only giving this location 3 stars and they are all for an exceptional employee, David. The other employees give my generation a bad look.

I would put no stars if possible. go to an actual rental place if renting tools. I got a little…read morejack hammer. I didn't even use it 5 minutes. I put 6 holes at a half inch deep. the chisel breaks off cleanly in half. I called the store and wouldn't do anything about it. they just said I had to pay for the chisel. a chisel doesn't just break that quickly unless it had an issue already. go to an actual rental store. they will at least help you. I should have know. I'll use ore over them anytime. horrible. I just left the store, so they know it wasn't even really used by the time I called

This place is the best! Great selection and service. The salespeople are wonderful! What may…read moreworry people about a hardware store in the middle of a busy city block is having enough parking. Don't worry: there's ample parking adjacent to the store. This place is so much better than those franchise stores. A+++++

I had to make a trip to this store for my wife. She and my daughter are immunocompromised, so I'm…read morethe only one who's able to leave the house for any kind of supply run, during this outbreak. The only reason we chose this location was because they offered "no-contact, curbside pickup". No need to exit my car or interact directly with anyone? Perfect! Now I won't have to strip before entering my house, wash all my clothes and shower as soon as I walk in the door. Unfortunately my experience did not go as advertised. I pulled up, called the number and told them I was there for a pickup. A man came outside to meet me. As I came around to open my trunk, he asked if I had any paperwork for my order. I held up my confirmation email, which included payment information and clearly stated the order had been paid for, and my wife's drivers license (the order was in her name). He took a look at them, thankfully without touching them, and then said "I'm gonna have to meet you out back, but first you have to go inside and see her". Go inside? Seriously? The whole point of this was to be able to remain outside of the building. I didn't bring gloves because I didn't expect to have to leave my car (won't make that mistake again). Whatever, I'll do my best to not touch anything, I guess. Welp, that lasted about 30 seconds. Once I made it inside, the woman behind the counter (who was wearing cat ears, for some reason) requested to see the same documentation I had just shown the man outside, only this time she took them from me. She was not wearing any gloves. Then she had me sign a receipt for my order, which I remind you was already paid for. Once I got back outside, I sanitized my hands and got in my car. Could have been worse, at least now I can go get my car loaded and head home. When I pulled around back, the totally able-bodied man I'd spoken to earlier was not the one handling the pickup orders. Instead, a guy who appeared to be in his 60's (so already in the high risk bracket) was helping another customer. Actually he was watching as said customer loaded a bunch of stuff into his own car. Confused, I waited until he came to my car. He checked my order and reluctantly said "I'm gonna need a hand, I've only got one good shoulder". This poor guy was having to handle all of the day's orders, by himself, with an injury that prevented him from properly doing his job. So what did I have to do? Get out of my car. Re-Enter the building. Load my items into a cart myself. Pull the cart back outside and, finally, load everything in myself. I was furious, but not at him. It wasn't his fault his employers stuck him in that position with no help. At one point I heard the guy mutter "this is fucked up" under his mask. He's absolutely right. It was fucked up. He apologized to me as I went to leave. I said "no worries, man, stay safe". It wasn't him who needed to apologize for this. His boss, who I'm fairy certain is Catwoman from upstairs, owes him and her customers the apology. This place advertised NO-CONTACT CURBSIDE PICKUP, instead I got "Frequent-contact, in-store pickup while we watch". That's like FedEx saying "FREE SHIPPING, ONLY $9.99!". The process was redundant, frustrating and unnecessarily complicated. All they had to do was look at my order, send me around back and have an able-bodied employee there, ready to help. I realize everyone is having a tough time right now, but when something is advertised as being almost entirely safe and turns into something a CDC agent would cringe at, I think it's safe to say it's gone to another level. Well at least now I'm SUPER clean, since I've had two showers today. Silver linings, right?

we purchased a stove from them and six months later we had a minor problem with one of the burners;…read morewhen my husband went down to the store to ask about repairing it, the owner of the store, Mark, was incredibly rude did not help at all and referred us to the person who delivered it. He said "I didn't deliver it, talk to the person who did" in my opinion, if this is the owner's attitude, I'm surprised he still has a business. I would not recommend him to anyone. And in order to post this review, I had to give him a star. I wouldn't give him anything, but I had to give him one so I could post this reply

Its an "old fashioned, family operated hardware store. They have as big of an inventory as is…read morereasonable to expect and they know where everything is. I bought a dishwasher from them, which they delivered and installed. I am completely happy with their service. Can you find stuff on Amazon cheaper? Maybe, but if we don't support local small business, there won't be any, and try calling Jeff Bezos when you have an appliance problem.

I've been going to this establishment for 3 years now and I have had nothing but amicable dealings…read morewith all the staff. I have read the negative comments on here about the staff and have to say that you get what you put out!!! I buy all my spring flowers and veggies here and will continue to do so.

I have a dog who is a service dog and this was the second time I was there with my dog. This time…read morethe older women said to me you need to leave with your dog I told her no I don't she's a service dog and she proceeded to say if I let my dogs loose you don't want to know what they will do to your dog get it out of here. The other older man was also rude and told me to leave because her leash and harness didn't say service animal and I told him I had her card and he didn't wanna see it so I humbled them and went outside and reported them for not abiding by the disability law. They also are extremely arrogant and I felt threatened by the older women. I would seriously not recommend this business!!