Every Memorial Day, we make our gardening list after threat of frost and watch the Home Depot…read morepromotions. While up near the Bethlehem, PA location, we remembered the great garden selection from Mother's day visit and so, dropped by to purchase flowers. Those $24.99 ferns were oh, so, huge and the variegated vine varieties were colorful and healthy. We continued to circle the center for the advertised 2/$3 geraniums for our window boxes and as fillers but nothing. The young lady at the outside register, Lily, mentioned her feet hurt after standing long hours and the garden center wasn't her usual department so she wasn't able to help us. She called an older male associate who clearly didn't know either, he's P/T for 2 years and doesn't even know what a Geranium looks like, "he's just not into flowers!' . . . . . He did mention there was a pending truck full of flowers, the flowers are delivered to HD through a third party grower and HD staff basically don't know what's available until the 'flower' associate takes care of the distribution. So much to know and understand about the business. Ok. So, I approached the courtesy desk, explained all this to Chantal and Raul, asked for a raincheck. HD doesn't issue raincheck. No solution until JULIO, manager, introduced himself, heard my request, walked back to the flower truck, back of the store and quickly showed up with a 9' X 3' rolling,towering cart FULL of 2/$3 geraniums in assorted colors!!!! Success! Heroes don't always wear capes and this young manager has all the attributes to assist customers. He smiled bright, he stood tall and communicated effectively. As a manager, associate or team member, telling the customer 'you're sorry' is a non-effective way of saying there's nothing they can do for you. It's an apology for no solution. Customers want resolution. THANK YOU, JULIO!

I purchased a Honda HRN 216 lawn mower in August, 2024. I went to Home Depot to buy a Dewalt mower,…read morebut the sales person upsold me to a Honda for $582. I used it twice, then in October, 2024 is started surging and stalling. Mowing season was over, so I stored it in my shed for the winter. This spring, I used it once to cut my front grass and it was still surging and stalling. I managed to finish cutting my front grass, but now it won't start - it has no compression. After doing some research, I found out that Honda has a recall on this model mower and Home Depot knowingly sold me a defective lawn mower. Honda has stopped making consumer mowers in the United States and the recall affects hundreds of thousands of this model due to defects in design and parts quality. Since the mower is essentially brand new, I called the local Home Depot (store #4105) and spoke to someone who claims they were a manager. After explaining the situation, she told me to bring it to the store and they will over-ride the 30 day policy and either refund the price or I can use it as store credit for another mower. I told her I wanted a different mower. She agreed to take it back. The next day, I took the mower to the store and a man claiming he was the manager restated the 30 day policy and refused to take it back. He was rude and evidently the woman I talked to had the day off and he told me to take it to a Honda dealer to be fixed under warranty/recall. The lawn mower is junk and has been nothing but problems. The surging is a design flaw of the carburetor and auto-choke mechanism. The surging issue is so common that there is hundreds of videos on YouTube discussing the problem and how to temporarily fix it. Who wants to take apart the carb every other week to clean the jets? The blades have very low suction and you have to go over the same grass a few times since it fails to lift the grass to cut making the bagger almost useless. The self propelled thumb control hurts your thumb after a few minutes of use. And now, after the surging issue started, it has no compression. It's a $582 paperweight. I called Home Depot support and they were not helpful at all. They are willing to lose a customer for life over selling me a lawn mower they knew was defective and under recall. I called my local Honda repair shop and he said he worked on hundreds of HRN 216 type lawn mowers for the exact problems I'm having. He also claimed the surging issue is NOT covered under warranty and the loss of compression could be refused to be covered under warranty too. So, now I'm stuck with a $582 paperweight and tall grass. After being a loyal Home Depot customer for decades I will no longer buy anything from them. I also plan to sue Honda in small claims court to get my money back. DON'T BUY THIS LAWN MOWER. Well, now you can't anyway since Honda no longer makes it. Also, you have 30 days to return a gas mower - not enough time to evaluate it for issues. And, if you have a problem after 30 days, Home Depot will NOT stand behind the products they sell and neither will Honda - unless you sue them in small claims court.

The company I work for has spent 10's of thousands or more on basic supplies and stihl equipment,…read moreand plenty of stihl repairs. Last year, we dropped off a 14" demo saw for a stripped armature bolt to be repaired. After 4 months of phone calls, the saw was still not repaired. At the beginning of this year, one of our project managers went to see what was going on, and they handed him a box of parts and said it wasn't repairable. (The saw was fully functional when it was dropped off for a stripped bolt) I spoke with the manager at the time, Mike and explained the situation to him. He was going to see what happened to try to make things right. Fast forward to yesterday 5-12-26, I am back in town from a long project and checked in on the saw situation. Was told Millers was sold and Mike was no longer there, new Owner Ray came and spoke with me i explained everything and he said he would look into it, took my name and number. The stihl guy from the back told me it wasn't my saw that it was registered to some woman, and walked away never to return. Ray called me about an hour later, telling me my saw was not running when dropped off (so I'm lying) and that it isn't even my saw (am I a thief?) and they would not be repairing it or doing anything to make it right for me. If I could leave zero stars, I would. I have been a patron of this store for 15+ years with no issue, but the last 6+ months have been a disaster.

Greatest Hardware store ever! Great customer service, helpful employees in every isle they are…read morethere to assist you. Employees don't come and go some have been there since Miller Supply Opened

Installed damaged range hood 06.16. Had to call Customer Service twice for any promise of action…read more Spoke with CS on 06.23; told me store had not yet reordered replacement hood; promised to update me by end of business day on 06.25. On 06.25, I received an email informing me that installation was complete; this sounded like Lowes was washing their hands of situation. So, on 06.26, I bought the hood elsewhere. On 06.30, I received a call from Lowes CS informing me that they reordered the hood. I told them I would be returning hood. CS informed me that I was still responsible for paying $150 installation fee. I advised CS that I will never buy anything from Lowes again; she was fine with that. As soon as I have returned the hood, I am cutting up my card right there at the cash register and canceling my account.

Service - almost non existent except for a few employees who, come to find out, agree with me,…read moreusually retirees with deep experience in the trades or related. I usually don't mind since I know where everything is most than employees who either say, "I'm new", I'm just stocking stuff, or, thank God consult to their handy online store map. Something I usually do once I can't find someone. (The app should map and show employees in real time on that store map). I often ask customers who are clearly either frustrated or pissed where they can find stuff. I've over heard employees telling those who are not sure what to do or what product to use absolute rubbish, then step in after the employee is gone and ask if they want accurate information. Selection - this store is closest to me, but far more poorly stocked than adjacent Lowes stores. Has less variety and some product are not stocked. When I come home with nothing or go to the local Ace store to get what I want, my wife asks me why I torture myself. Layers of dust on products sitting on shelves too long do not bother me since paying another employee to do the dusting only takes way from more critical functions. Value? Close to the penny vs Home Depot if they actually carry the product. Lack of value exists when I have to go elsewhere. I go to this Lowes which is the closest one when I absolutely know that they will carry what I want. Their mulch prices on seasonal sales are great.

Quick to respond, quick to provide excellent service and always available for any questions or…read moreconcerns.

Although their service area map on Yelp said we were within their service area, the man who…read moreanswered the phone said we too far away in PA.

Continent place does keys cheap has stuff I need I use my head so I never have issues with the…read moreitems I buy

Some people in this store are helpful but the older man is arrogant, disrespectful and not very…read moreknowledgeable. I take my business elsewhere. For the sake of this business the old guy needs to go. What a miserable POS.

Lawn mower service last July, service the mower and put new carburetor on , put fuel treatment in I…read morepurchased from them in November!!!!!! Fresh gas today and won't run !!!!!! Third time I would take back but obviously not !!!!!

Many years ago, I purchaed a mower from this place. Had an issue with the mower was told it would…read morebe fixed under warranty (they said NO charge). Two weeks later I go to see if its done and and the bill is over $60 for a blade sharpening and a tune up! When I questioned them they said Leroy had called and asked if I wanted the blade sharpened and a tune up. I never got that call and had to pay for a blade sharpening and a tune up on a month old mower! Don't go there the are dishonest !!

Great service, great price. The way every hardware store should operate…read more Avoid Lowes and HomeDepot. Start at Miller's!!!

This is the hardware store in the town you grew up in decades ago. Miller's has everything you…read moreneed, but you might have to ask where to find it! Mower blades beside cast iron cookware ... it's a true classic and you'll enjoy just walking the aisle to see what's there. A great old-school hardware store. Support it!