Installed damaged range hood 06.16. Had to call Customer Service twice for any promise of action. Spoke with CS on 06.23; told me store had not yet reordered replacement hood; promised to update me by end of business day on 06.25. On 06.25, I received an email informing me that installation was complete; this sounded like Lowes was washing their hands of situation. So, on 06.26, I bought the hood elsewhere. On 06.30, I received a call from Lowes CS informing me that they reordered the hood. I told them I would be returning hood. CS informed me that I was still responsible for paying $150 installation fee. I advised CS that I will never buy anything from Lowes again; she was fine with that. As soon as I have returned the hood, I am cutting up my card right there at the cash register and canceling my account. read more

Service - almost non existent except for a few employees who, come to find out, agree with me, usually retirees with deep experience in the trades or related. I usually don't mind since I know where everything is most than employees who either say, "I'm new", I'm just stocking stuff, or, thank God consult to their handy online store map. Something I usually do once I can't find someone. (The app should map and show employees in real time on that store map). I often ask customers who are clearly either frustrated or pissed where they can find stuff. I've over heard employees telling those who are not sure what to do or what product to use absolute rubbish, then step in after the employee is gone and ask if they want accurate information. Selection - this store is closest to me, but far more poorly stocked than adjacent Lowes stores. Has less variety and some product are not stocked. When I come home with nothing or go to the local Ace store to get what I want, my wife asks me why I torture myself. Layers of dust on products sitting on shelves too long do not bother me since paying another employee to do the dusting only takes way from more critical functions. Value? Close to the penny vs Home Depot if they actually carry the product. Lack of value exists when I have to go elsewhere. I go to this Lowes which is the closest one when I absolutely know that they will carry what I want. Their mulch prices on seasonal sales are great. read more

I love the store, but the customer service sucks. And checking out sucks. 8 self checkout stands and two other registers. But let's only have 4 self checkouts open and you have about 15 ppl waiting in line. Like wtf, open more lanes. You'll increase your guest happiness ratings and reviews if you work on your checkout speeds read more

I had an interview with Lowe's Bethlehem today. Never Never Ever again. Very unprofessional. Had an appointment at 2:15 for the interview for cashier. The original person wasn't there to give said interview. Customer service said please come sit here. The person to talk to you will be with you. 2:20... you think whomever was conducting the interview would come out introduce himself say sorry I'm running late will be with you as soon as I can. Instead there I sat waiting waiting waiting. 2:30 I was disgusted and just walked out. read more

Manager Ryan is completely inconsiderate and hangs up on customers. He did absolutely nothing to resolve the issue. He refused to give corporate number. I have gotten corporate number to report him. Do not use this store for the disrespectful employee who just work for a pay check. read more

Normally statisfied with Lowe's contractors, did carpet and garage doors. Went today to see about removing a tub, updating q shower and a vanity. They said they had contractors that could do it the for me. Later I got a call From " Bath fitters" saying they were the Lowe's contractor. Had the same issue with Home Depot, had them come for an estimated. They came in and gave me a quote of $24,000. An earlier contractor quoted $3,500. Did not go forward with Bath Fitter. Interesting both from Lowe's and Home Depot Bath Fitter quote both would not use Lowe's or Home Depot bath/shower products, they had their own supplier. DO NOT USE Lowe's or Home Depot home improvements for your bath. Shop local contractors read more

Lowe's delivery sevice is terrible, I bought a refrigerator from them on Tuesday 3/25/24 and told me they could deliver on thursday the 27th I would get a call the night before to let me know when my 4 hour delivery window would be, they called and told me between 12:30 to 4:30 so I figured i would go to work till noon and be home by 12:30. they delivered it at 10am and left it sit outside. I called and complained and they came back around 1 to put it in the house and the guy told me Im lucky he came back he was doing it as a favor to me, I raised my voice when he told me that and he said he would take back the refrigerator so I told him to take it back if thats what he wants so he ended up taking it back. I wont be using Lowes any time soon for appliances. they lost a good customer read more

We ordered a washer and they were scheduled to install it. They called with date to install and never showed up. Called and waited days for the installation. Finally talked to a real person and they said it was listed as installed. Canceled and went to Kleckners where you can count on service. read more

Another sweet experience today from this Lowe's. Order three items online at 10am. Come to the store to pick up at Noon. No one can find the three items as they are not in the holding cage. Well, four associates and a good 15+ minutes later one of the associates goes to get the three items since apparently no one bothered to. So once again the 20 minute guarantee is moot as even with two hours my order still wasn't ready and I wound up waiting almost as long as the guarantee in the store while the customer service team was clueless as to where the order was or even if it had been picked. Total 100% fail. read more

Fine enough store. Always understaffed. Unable to properly manage curbside orders. Employees and managers perfectly ok hanging up on customers. I shop here but I truly don't expect much. Multiple experiences, all hardly mediocre. read more

Every time I walk into a home improvement center I just want to cream in my pants, I love these places.

It's a shame because I'm a True Believer in Lowe's but this is the worst one I've ever dealt with. Most of the people that work here don't know what customer service is they're very serious faced and it just seems to be a job. No one seems to have a passion for customer service here. It's obvious from the top down that there is no customer service culture being created. The main reason why customers are in the store is simply because Lowe's is a great brand they do good marketing but loyalty is not being driven from the store. And to top it all off if you deal with Professional Services and get anything installed or even get a quote a lot of times you'll be doing the follow-up calls because they don't get back to you they don't keep you informed it's a shame. I personally spent over $15,000 at this location in the last couple of years and my money will now go to other Lowe's locations and no longer this one. read more

ZERO STARS I am having a problem with my washer and dryer delivery and I have called the store 20 times this morning and no one answers! I work in a hospital as a nurse and I don't have time for this! I am going to post all over about the awful customer service if this problem isn't fixed, and cancel my order! I HWVE BEEN DEALING WITH THIS ALL WEEK, too long to write and I don't have time for this garbage. I just want a damn washer and dryer so I can wash my clothes in my new house when I come home from the damn hospital in the middle of a pandemic Lowe's has ZERO customer service, no one answers ANY of their phones, zero coordination, tell me they're delivering my items then they don't show up, then they claim it's out of stock, it's just a big run around. Screw Lowe's!!!!!!!!!! read more

Make it clear on the web how to set up pickup service. Every Lowe's I go to has clerks randomly walking around all over but never actually can tell me exactly where to find what I want. Other time I have seen clerks turn another way even if I was aisles away. As I went past they would be just standing still doing nothing. At one Lowe's I had to interact with six clerks to get one roller shade cut to length. I am stunned if there is more than one cashier open, where there are no self checkouts. At one store there was once eight of us in line for one cashier while four teenagers in the paint department were having a phone and chat fest next to us. I only go to any Lowe's since there are far fewer people than at Home Depot. read more

Don't even bother trying to call for anything. They never answer the phones. Waited for someone to answer for literally 20 minutes! Absolutely ridiculous! However when I did get there the lady that helped us in paint section was very nice and quick with service. No one else really bothered to help us with anything read more

Finally received my credit to my card. It was finally posted when the clerk said it would be. I had a sense that staffing is the major issue with delays and waiting for someone to answer the phone. Still a very bad experience with a relatively easy transaction. read more

I asked for 8 2 foot pieces. After waiting 20 minutes to even get help, they cut all the pieces wrong. You would think that the employees could at least cut the pieces right. So I paid $15 for something I couldn't even use. read more

Lowe's Home Improvement - Hardware Stores Near Me - Bethlehem, Pennsylvania

Zero cash registers open two of the four self checkouts were broken one did t work at all others only tool cards and employees walking around on their cell phones doing nothing. Whoever manages that place needs to do their job and get it together. read more

This should really be a zero star review. DO NOT BUY APPLIANCES HERE! And do not work with Edgar especially. We ordered a washer and dryer on black Friday. Thought we were getting a great deal, but instead here's what happened: - We ordered the black friday washer, but they rang us up wrong - Fortunately we noticed the mistake on our receipt and had to call to have it changed - When we called, suddenly we couldn't get the black friday washer and had to get something else in a similar price range - That item wasn't in stock but they assured us delivery would still be very soon - Now about a month later, Lowe's has our $$, Edgar probably has commission, and we still do not have a washer and dryer - Every time we call, we get different details and reasons why our washer hasn't been delivered, plus we've spent hours on hold with the Bethlehem store, changed our work schedules to be home for said deliveries, and had a really negative customer experience If you want to buy something from Lowe's, go to a different location or order online. read more

Service at this store SUCKS - we paid for a fountain they told us they had in stock, they called us to tell us we could pick it up, then admitted when we got to the store, it was a mistake. Then they wasted another 5 days of our time telling us they could obtain it from another store, then called today and told us we could buy the used display model for only a $19 discount from the price we had already paid. They said they couldn't have another store ship it to the Bethlehem location. Lowe's "Home Improvement" should call themselves - Lowe's LIES TO YOU and JERKS YOU AROUND. Fold your used fountain and your customer service into three corners and stick it where the sun don't shine, Lowe's. read more

Tremendous selection of items and mostly at a reasonable price. Other perks like financing options and MyLowes card are nice as well. I especially enjoy the rental truck or van. Odd thing about how employees treat you. If I stop in wearing my business attire, everyone wants to tell me how to do stuff and almost seem to think I am lost. If I come in work boots and a Carhart jacket, no one bothers me unless I ask but I seem to be automatically considered to know more. Just an odd observation. I'd make this a 5 star review but I find it a nightmare to find straight lumber for big projects where I might need a lot of it. Not so bad if only looking for a few boards. Oh and customer service is great. If you have a problem with an item, there is generally no hassle and a replacement is easy to obtain. Installers can be hit or miss. Patty McGuinly (spelling?) is amazing at hardwood and even cut it so it forms around the stone of my fireplace. First person that installed a french door was a disaster but Lowes sent out someone to replace the entire thing and it is perfect! read more

They refuse to answer phone and when you get a live person in the Outdoor Garden center they pretend they can't hear you and hang up.

Called to place an order, the guy who answered told me to do it online. Well, thats why i was calling, because the site was giving issues with the product. I called the competitor and had no attitude with the guy who answered, and had my product ordered and shipping to my door setup in about 3 minutes. Hmmmm. Lowes has terrible customer support in the stores, imo. I will shop elsewhere. read more

Generally clean store not too busy. Electrical isle was very mixed up and out of order. Posed an issue trying to find 4 matching lights in 4 different locations within the store I guess it could be customers moving things over and over again. Either way that's just my experience. One must dig deep for discounts at large stores like this. read more

I was so impressed with this Lowe's. I did a lot of research on using Chalk paint (different than chalkboard paint) but I still had questions because I was painting my grandparent's furniture and did not ruin it, plus it was my everyday use furniture. I started my search at Home Depot and it was useless, the staff was no help and half the products they list on their website they do not carry in the store and they admit to that. That doesn't help me. I went into Lowe's with a list of what I needed and the man in the paint department knew exactly what I was talking about and what I needed. He also walked me through the steps compared to what I had. I left the store feeling more confident about my projects. My furniture turned out beautifully and I now work on more projects. The store is CLEAN, well lite and everything is easy to find on your own without wondering aimlessly in the aisles until you find an associate. I felt like Home Depot thought I was so ding dong who wanted to try be a DIY-er whereas as Lowe's encourages you to want to be DIY/ read more

This Lowe's is great! The people that work here are friendly and are quick to help you find whatever you're looking for and answer questions too. This store is my particular favorite because the staff aren't just friendly, they are also knowledgable about the stock they carry which is hit or miss sometimes when you go into home improvement stores. Check out and returns are also quick, easy and painless. read more

Zero Stars to Lowes 8th Avenue in Bethlehem. I was injured during to a visit to this Lowe's Store. I was with a sales associate at the time of the injury. He witnessed the event. He put tape around several pointy pieces of rebar that were sticking out of the bundle obstructing the walkway. The points of the rebar hit my knee cap as I was walking by. My thigh and my calf started hurting as well from the impact. I made a report to the store because I was having trouble walking and was suffering with the ache in my thigh and calf. Two managers were present while I was filling out the paperwork. They then added insult to injury when the woman manager leaned down towards my face and intimidatingly said, "You know we are going to look at the tapes." It was very awkward and I just wanted to cry that I was being treated that way. Well the report was sent to the Claims department and I received a call from them. At that point I had seen an orthopedic and had to start physical therapy. The claims department sent release forms to get the records from the hospital, orthopedic and physical therapy. I then received a notice from my insurance company saying that someone else may be responsible for payment because it was an injury. I explained this to the claims department. I asked him if he saw the security tape he told me that he never received any security tapes of the incident and that if I wanted to see them I would have to hire a lawyer. CONGRATULATIONS TO THE TWO MANAGERS FOR THE GREAT COVER-UP JOB. This is why folks we need lawyers. After several months of Physical therapy my orthopedic doctor told me that physical therapy wasn't going to work and my knee is now what it would've looked like in five years. My knee has never been the same. I didn't even get an I'M SORRY FOR NEGLIGENTLY LEAVING A BUNDLE OF REBAR WITH SEVERAL POINTY ENDS STICKING OUT OBSTRUCTING THE WALKING AISLE. BAD BUSINESS LOWE'S 8TH AVENUE BETHLEHEM YOUR MANAGERS SHOULD BE FIRED!!!!! read more

This location is farther away for me but honestly worth the drive. Always has more items in stock than the 7th St one, wider selection too. The employees are extremely helpful and the girl at the return desk today was great at handling my somewhat weird return: a non-propelling self-propelling lawnmower O_o. read more

Tonight I had to come because some off the pipes under my sink cracked. The man who helped us was very kind and informative. His name was Bob. He helped us find all the correct pieces and even explained to us how to do it. I really appreciated his expertise. He was extremely knowledgable. It seemed like he genuinely wanted to help us and wasn't annoyed when we asked questions. I just wanted to thank him and give him a shout out. Lowe's, this man deserves a raise! read more

People in store are generally helpful. Phone customer service is terrible and XPO as a delivery company is also terrible.

We have been shopping here since the store was built. Along with many purchases we have ordered several appliances from Lowe's. Can't beat the prices when on sale! Next day delivery is a plus. Their customer service is great. In the spring time they have a huge flower and plant selection. Very pleased. read more

We bought a ceiling fan with a defected light fixture. We brought just the light fixture back because the fan was already installed and Michelle and Elkana were super helpful and even helped us make sure the light fixture went together correctly. read more

I ordered a custom front door and storm door and used one of Lowe's recommended subcontractors - Johnathan Gerancher. I ordered the door, paid $3,100 up front in March and after numerous delays and cancellations they finished the job July 3rd! They sent contractors who had no idea what they were doing when they arrived and left a mess on the yard every time. The door they recommended was too large and they had to cut the brick of my home on both sides of the door to make it fit. I had to continuously call the store and contractor to get them to discuss multiple miss-cuts in the trim work and sloppy workmanship. They finally sent out a guy who knew what he was doing to try and fix the mess. They were contracted to paint and finish the door inside and out. They left nail holes on the entire outside of the door, trim cut too short above the door, and there needs to be more spackling and finish work on the inside as well. I contacted the contractor by text and the store by email for a final inspection and never heard back. What a debacle! So disappointed in a huge store that promises great service and product. read more

I ordered hardwood flooring online and the shipment was coming from Bethlehem, PA Lowes. I received a couple of e-mails that the shipment would be delivered on a specific date and the approximate time. They arrived on time but then told me that they would only deliver CURBSIDE. They would drop my $3000.00 worth of HARDWOOD flooring outside my home but not take it inside. This was on the 5 degree day we had in PA in January. The driver told me that Lowes was supposed to tell me that I needed other people to come to my home and bring the merchandise inside. The e-mails NEVER said this. An hour later and tons of phone calls later I had the people who were installing the floor come to my house to bring the flooring inside. Otherwise I would have had to cancel the order and send it back. There is no way hardwood can sit outside like that and not be ruined. It seems Lowes subcontracts the deliveries out and this is what happened to me. But did not clarify this in any e-mail. I did call and fuss and get a discount for my troubles but buyer beware. This was a ridiculous lack of communication and took hours of my time to resolve just so I could proceed with my project as planned. I expected better from Lowes. read more

Terrible customer service. My mom passed away and I bought a stove to be delivered to her house as it was for sale. I asked if they could call me 10-30 minutes before delivery and they said yes...3 times. I asked when I ordered, asked the day before the order was scheduled and asked the morning as well...each time the answer was yes. They went to the empty house with the delivery, and then reported no one was there and clocked out and went home. Their service manager John said they couldn't promise a call....but they did!!! Cancelled the order and will never buy anything from there again. TERRIBLE CUSTOMER SERVICE. This was the second attempt at a delivery because they screwed up the first one too. read more

I literally went in there to buy a few items for my internet and absolutely no one was helpful at all I stood there for about 45 minutes waiting for somebody to come up to me and ask me what I need I had to ask 2 people and none of them were knowledgeable about anything I was talking about. If you guys are going to try to teach people about how to do things you should teach your workers how to be more proactive and learn about the whole store it doesn't go for everyone that works there but relies solely on the workers that walk around and are suppose to be helping people NOT just directing traffic!!.. i never write reviews but just the sheer ignorance and lack of knowledge in a store thats about HOME IMPROVEMENT. I am just disgusted nothing left to say read more

As part of a kitchen update we needed to order some special order items...the customer service employee was rude and short. The store manager was not helpful. It was like they were doing us a favor taking our money. read more

I'm so disappointed. Store Manager was rude and unhelpful. I feel if my 'family dynamic' was different- maybe our treatment would have as well. Even when I called corporate and they said he could override the issue and refund us for our lemon mower- he refused. I've been a loyal customer for 10 years and couldn't be more disappointed. I've filed a corporate incident report. read more

Once again i have had a stellar customer service experience at this Lowe's. Through my own fault- (i was lazy and did not get a cart) i dropped a can of paint that i was balancing on a bag of potting soil and it exploded all over the parking lot and the bag of potting soil which also hit the ground. i went back inside to try to get some paper towels to save what i had left of the paint and to wipe off the bag of potting soil. the woman who had checked me out was very helpful even though she had a line of people waiting to be serviced. i went back to the parking lot and a young man who was on his way into the store to work his shift asked if i was alright and needed help. the sales associate who helped me earlier came back out with more towels and a fresh bag of potting soil to replace the one covered in paint. i apologized profusely for all the trouble i caused and she was so kind and helpful and assured me it was no trouble and was just concerned for me. this is a marked contrast to every experience i have had at Home Depot where i can never find anyone to help me even though i have money to spend. the employees are surly and unhelpful. The Lowe's employees went out of their way to help me even after the sale which to me is great customer service. read more

The associates go out of their way to help. Kevin has assembled a top notch team that really understand and take to heart customer service. Fast, efficient, friendly and their enjoyment of their work shows in every interaction. From Denise and Sharon at the customer service desk to Big Mike, Joe, Jimmy F, Allen, Jacob and Mariah at the register, just to name a few you are insured of a great visit every time. Thanks! read more