I would like to update the review I posted yesterday. Green Pond Nursery's customer service rep…read moreEmily reached out to me today and asked me to send new pics of my mulch to a new phone number. She called me back immediately and said that we absolutely didn't receive the black mulch we ordered (it was more brown) and that they would like to make it right. They refunded the entire cost of the mulch and apologized for the inconvenience and our dissatisfaction. She could not have been nicer and more professional. Thank you Green Pond and Emily!

Green pond has been a staple in this community for well over 30 years. I've been dealing with them…read morefor close to 8 in my experience as a landscaper. They always have quality products and knowledge. The best reason though is the staff and the service. I absolutely love going there. Not only am I getting the best product for my customers but I'm also getting the best customer service experience in the Lehigh Valley! They are hands down the heart and soul of keeping this community looking its best! I know I'm not exaggerating when I say, the Lehigh Valley relies on Green Pond. Thank you for all of your hard work!

Pharo Garden Centre is Really Cool. The Staff and Ownership are Gold Standard. They are always…read morethere to help, and if you ask for something thats not in their immediate knowledge base, they will find out for you. The seedling ALWAYS do well coming from Pharo's. Their seed stock is Enormous. They have all types of soil treatments and additives. Lots of Beautiful flowers. They even Have Coco Fiber, cut to order! I use these for my microgreens. Awesome, Awesome and Awesome...That's Pharo's WAY!

The staff is fabulous! I learn a new skill with each visit. Recently, when my plant was ready to…read moremove to a new pot, the kind gentleman who checked me out, demonstrated transplanting and my plant has been flourishing. Any needs including gardening questions are answered at this great business! Plus, the Christmas display is outstanding! I highly recommend!!!

I love this small family owned pool company. They are responsive. Scheduling opening & closing is…read moresimple.

AVOID! AVOID! AVOID! AVOID! AVOID!…read more Bought a pool from Northampton Pools and Patio in late may with an install in the middle of June. We set up the install a couple months prior. They gave us a list of 4 subcontractors. One installer no longer installed the pools, one didn't return a call, one had a very negative review and low rating, which left us with a gentleman known named Matt. We went through over three weeks of no shows or doing little to no work. He showed up on the day of our install and said he couldn't do the work. He promised to return the next day. He never showed. He promised everyday to show and ended up showing the next Wednesday. He dropped off his trailer and bobcat, returned two hours later and dropped off a dump trailer. He took the trailer and bobcat and returned two days later. He'd promise to come out and never show occurred at least a dozen times. He finally showed up on Friday and did work but couldn't complete it due to missing parts. Northampton pools ordered the wrong parts initially. We were promised an over night delivery on the new parts. I went to the store a day and half later only to be told they weren't overnighted and were coming on Tuesday. Almost a week later we got the parts. It took 5 separate deliveries to get all our parts. Our first delivery we weee told to skids would show up and we only got one. We approached Greg the owner about a refund which he wouldn't honor. After several rounds of trying to get their help to assist with the installer, the one employee stated that are contractor does near perfect work but isn't all there upstairs. We ended up firing our installer a d losing half our install fee and found a new guy. He insisted the karts still were t right but managed to get our pool set up. It was the most frustrating and stressful experience I've ever encountered. Do yourself a favor and go with another pool company.

I recently had a very negative experience at this Lowe's customer service. I was returning 2 boxes…read moreof hardwood flooring materials that were left from floor installation. My contractor left after helped me with unloading. The store manager told me I can't return them to her store because I purchased from another Lowe's and she told me I can donate it or simply leave it on the flat cart but she is not responsible. I asked if she can help as I could not carry them and reload to my car myself. She said she is not responsible again. This individual should not work in customer service business at all, she was extremely unprofessional and her attitude made entire situation 10 times worse. She had not even tried to help. I ended up left the store with everything on the cart. No way I will give this store or any Lowe's store business in the further.

These guys are awful. They sell wood pellets in product recovery bags which are sawdust and do not…read morework in the pellet stove. Then they will not let you return them even though they have Lowes written all over the bag. Never shopping at this Lowes again

We had issues with a bed we received a couple of weeks prior. The person who helped us could not…read morebe more helpful and apologetic. She helped us find a replacement bed and quickly got it to our door! The bed issue was an accident and could happen at any time. The response was excellent and we will continue to be customers!

I visited the Southmont Mattress Firm store on 10/15/2022 with the intention of trying out the…read morepurple mattresses. The salesman, Marcus, seemed to be very helpful. I explained that I need a firmer mattress because I have back problems and that I sleep extremely hot and have been having issues with mattresses with memory foam in them because they trap the heat and I can't sleep through the night.  I liked the Stearns and Foster Cassatt model and it was my lucky day because they were selling the floor model at 50% off. I was concerned about buying it because the sign said all sales final. I was reassured that I absolutely would not be hot on that mattress and it would meet my needs. I was also concerned because I have had mattresses that body indents formed within a month and made those mattresses uncomfortable and added to my back woes. Marcus said that since it was the floor model, many people had laid on it and if there were going to be any issues, he would have already seen them. He told me that I should not have body indent issues as long as I use a mattress protector. I had to sign that I understood the sale was final. With such a big purchase, I was still concerned. He assured me that if something went wrong or I didn't like it, he would work something out with me. Even though I was signing the sales final paperwork, I just had to call back and speak directly to him. I should have known better than to trust a salesman. I slept on the mattress for two weeks. There are already softer valleys where I sleep. My back is in so much pain, but the worst part is how incredibly hot the mattress is. I wake up so sweaty all through the night that I have developed a heat rash on my chest and back. I am even using the cooling mattress protector Marcus sold me. I called Mattress Firm 11/5 only to find out that Marcus no longer works there. I was referred to the store manager, Cindy. I spoke to Cindy and she had absolutely no sympathy because I signed the paperwork. She said the cooling pad should take care of all the heat and she has "no idea why I would still be hot." I expressed that I was truly disappointed by the whole experience and would not recommend Mattress Firm to anyone based on this run around and false promises. She said there is really nothing she can do because since it is the floor model, there isn't even a manufacturer's warranty on it. I said there must be something they can do. She said she would speak to the district manager, but based on these interactions, I am not holding out hope. Today is 11/10 and I have not heard from them. I will be filing charges with my credit card and the BBB if something is not done.  In a world where most mattress companies give 90 day to 365 day sleep trials (with free returns), I feel that there is something Mattress Firm CAN do, they are just CHOOSING to leave customers unhappy. Instead, I am stuck with an expensive mattress I can't sleep on, and an overwhelming negative attitude towards a company. As a young, single female, I feel like I was purposely given false information and taken advantage of in order to make a sale.

We did some research before remodeling our kitchen. After sitting down and talking with Neil and…read morehis staff, we knew Laslo Custom Kitchens was the right choice. We are thrilled with our new kitchen. Do yourself a favor and talk with the professional staff at Laslo's Custom Kitchens. They not only provided a fantastic kitchen, they also increased the value of our home.

From the owner: For more than 50 years, Laslo Custom Kitchens has helped families throughout the Lehigh Valley…read morecreate spaces filled with joy. From kitchens and baths to whole-home transformations, every project is designed with care, craftsmanship, and lasting quality. We make it easy with simple financing options and the added satisfaction of knowing that a portion of every project supports the Make-A-Wish Foundation. Questions? Visit our showroom or text us at 1-833-772-3885.

Very bad service. Had to wait for 8 months from signing our contract to get our completed kitchen…read more Bad subcontractor for renovations. Our present cabinet maker does their own renovations therefore keeping the cost down and the quality up. We relate with them directly. Fallos took advantage of our patience and graciousness by working on other client's projects who came after us. My advice to you is stay away from this company. There are many other fine companies in the area to give you quality honest service

Todd and his team were great to work with and communication was a smooth process. His team was very…read moreknowledgeable, professional, and extremely efficient. The quality of work and cleanliness was also something to note. Would highly recommend.

I called for a estimate for roof replacement. Todd returned my call the same day. He inspected the…read moreroof and provided a very reasonable estimate within a 24 hour time frame. kim then called and put me on their list. she came to my house with the contract and roofing samples. She told me work would be done when the weather permitted. I was called about 3 days before the job was to be done. The roof was removed and replaced within one day. this is a local family owned business and I was very pleased with the service they provided. Will use them in the future and recommend them . The entire process was much less stressful due to professional way todd operates his business.