I don't have enough kind words to say about Frank, Alex & the Aqua Pool team!…read more In our particular case, the back yard was difficult to access due to neighboring fences and pavers walkways galore ...so much so that we had three other pool companies simply say thanks for thinking of us but no thanks, the physical constraints of the backyard were too much for them to overcome. A pool is a pretty large expense and Alex gave us white glove service throughout the entire process. He stopped over two or three times with a variety of different pool designs (we kept on changing the location of the pool) until we were completely satisfied with the design and layout. Fast forward a few months to the beginning of October and the digging of the pool. While I am sure it was partly due to the complexity of the job but I can say that not only did Alex serve as our "salesmen" on the pool and design but he was also on the backhoe the first day and remained on site just about everyday through the completion of the project. This was not at all what we were expecting but really appreciated how hands on they were on their pool designs and installs. As an example of their service and professionalism, as I mentioned above we have pavers walkways by the side of our house and leading down through the back yard. Alex and Frank were extra cautious as to not damage them by placing piece on top of piece on top of piece of plywood to protect them from the machinery that was going to be going back and forth. When the job was completed everything looks as good as the day the job was started! Not quite sure what the hum-bub is about in some of these other reviews but I have had a completely different experience with Aqua Pools. Any calls or texts that we have had with Alex are promptly answered. In some cases we actually ended up changing pool equipment (heater and pumps speeds) and in every each case Alex was there to review our options and let us decide the direction that we wanted to go in. If you want an awesome pool and even better service be sure to ask for Alex, you won't be disappointed! We couldn't be any more satisfied! Now we just need to get through this winter so we start to use the pool!

I paid over $220,000 for pool with hot tub, landscaping and job is still not complete. Project…read morewas started in May of 2022. They were suppose to come back in May of this year to finish and never did. Stamped concrete is only 6 months old and cracking. Pool is still leaking under ground. I had to have pool refilled by them once. During summer even with all the rain we had to add water from our hose. The hot tub attached to pool is sinking and brick point is falling off. Hot tub has not worked properly since installed. Had to pay to have lawn and landscaping redone from their equipment. All landscaping stones are washing onto my sidewalks. Wiring is exposed at main electrical box. They never showed us how to properly use the pool and spa. Had to pay another contractor to blow lines out and close pool up for winter. Aqua Spa was suppose to do this for free the first year, but they never responded back to my calls. Contacting the BBB and hopefully will get this resolved without an attorney.

Called and left message, never got a phone call back. I called again and no return call, I don't…read moreknow why but called again and this time Michael answered. We talked about the services he offered and we agreed to talk the next day to set it up. It's 2 days latter and nothing. What a way to run a business!!!! I found someone else and something tells me it is good I did not hire them. They have 5 stars, my guess is he deletes the bad ones.

Just had my hot tub serviced again. Amazing service from Michael. He's been amazing for the past…read morefew years

I use LESLIE's pool service to open my pool, May 15, 2024. The two men that showed up rushed…read morethrough the entire service. I have just moved into this home and never had a pool before. I called LESLIE's to open my 18 foot round above the ground pool. I found the gentlemen to be rushed and I didn't understand a lot of the explanations they gave me regarding my filter, etc. That being said, I called them again in September to close my pool. Again, the service was rushed, and the cover was not put on the pool correctly, and continued to come off the pool during the winter with wind. I call again in March 2025 to open my pool. They said they were booked. They couldn't give me a date and they would call back. I called two subsequent times and spent 45 minutes on the phone, to which they still could not give me a date and said they would call me back. They never called me back and my husband found a different service... while sitting on my front porch today, May 26, 2025, Memorial Day, the LESLIE truck rolls up to my home... two men got out ready to open pool, and I said I had no idea you were coming today, nobody called me back, and I contracted with a different company. Why would LESLIE send a truck out to open a pool on a holiday? Sorry., the driver told me, he said this has happened all day to him and he has heard the same comments from everyone saying they had no idea they were going to show up today and that the home office never called anybody back.... For a service that is $300 each to open or close your pool, they should have better communication.... I will no longer use LESLIE's for my swimming pool services and they have lost my business. I am too busy of a person to spend 45 minutes calling them three times. Clearly they have so much business they don't need mine...

I went to this location and a,gentleman by the name of Scott helped me and I was so happy because…read morehe explained everything carefully about my pool results and also gave me coupons to save a few bucks. I go there for all my pool needs......thanks scott

Kurt is amazing. He save the summer. i had a leak in my pool. All the other companies could not…read morecare less that i was in bind. My son was graduating this year and i wanted the pool to work for multiple gartherings for weeks to come.All the other companies knew was that they had some business already so there life was happy. Kurt was busy too but he cared about helping me. He come over right away. Quoted me fair. I was shocked that he started the work in like 2 days! Wow!! he over saw everything and did some of the work. NO ISSUES ,NO PROBLEMS , HE COMMUNICATED WHAT NEEDED TO COMMUNICATE AND HE WAS DONE IN LIKE A WEEK. As i right this it is month since he did the business and its early August and the pool is GREAT. I was very very lucky to have called him.WOW! Thank Kurt

Highly recommend kurts pool service, Prompt service fair…read morepricing and just a hell of a nice guy. When others say maybe we can be there in 3 weeks . He there in couple days tops . Needed a new winter pool cover he got it trouble with with pool pump , he took care of it. Winterizing and cover the pool. Done . Thank you kurt

Use any other pool company. This one does not respond at all. The office staff has no idea what…read morethey're doing. They donot return emails they donot respond at all. Then they don't show up when they say they're going to. Seriously use anyone else!!!!!!

We had our above ground pool installed by Desmond Pools. My backyard was left a disaster and we…read moreonly had one side of the ladder delivered. I have reached out several times to Josh via email and when you call his phone the voice mail box is full. The way they left my backyard is extremely unprofessional and not getting the other side of the ladder is completely mind boggling. They also wanted my husband to sign a 3 page letter full of lies in order to deliver the other part of the ladder we already paid for. They are crooks and unprofessional. I do not suggest this company. They were quick to get paid but not quick to get back to my husband and I when we have an issue.

They all know Their shit when it comes to pools . I recommend this place over Leslie's.read more

Very disappointed with our most recent customer service experience. Our hot tub was losing a…read moresignificant amount of water. When I called for service, I was told I would get a call back. No call. I then proceeded to e-mail a request. No response. Called again and was told that they had my request and I was on the list. Still no response. After 6 weeks, it was apparent that they were not coming. The decline in customer service was quite apparent.

I've been a customer of Kasper's for almost 10 years and it's been a great experience. That being…read moresaid, I want to thank them for replacing my pool pump which suddenly failed out of nowhere. I sent pictures of the existing pump and they knew what I needed. They got it ordered, installed, and saved my pool from turning green. Many thanks to Mike, Lenny, and Chris!

I gave them one star, Would give 0 if I could, they have the worse service team. I have been using…read morethem to service my pool. The pool is never clean, people using the pool can't believe that I have pool service. Every Monday Kasper comes to do the maintenance and when they leave it is still dirty. The tiles have green on them, the corners have dirt on them, the sides have not been brushed properly, I don't think they even do a thing to the jacuzzi, they do a terrible terrible job.They have plenty of excuses why it was not done right. I have called and called and they never resolve the problem. Two men would show up every week and they are here for a very short time, thats not the issue if it were done right and they are quick that would be fine. The last straw was when they came July 13th and the green slime on the bottom was still there after they left. I called Mike the next day and told him how awful the pool looked. I asked him to come over and check it out so he would see it first hand. He blew me off and never showed. I gave him to Friday to see if anyone showed up, nothing was done. I called and told them I never want to see them again. I found another pool service and for the first time my pool sparkles. My only regret is not leaving sooner. Did I mention they charged me $175.00 each time to do the job a school kid could have done better. I really do not understand how they are so awful and just don't care.

We just spent a ridiculous amount of money on a HotSpring Gleam spa. This was a bucket list item…read moresince my childhood that just had to be checked off so I could make memories with my children before they get older and hate me. Marco, our salesman, was really great. I don't really know if I got a good deal or not, price-wise, but he was no pressure, very informed, and ultimately gave me a price I could feel good about on a completely non-relative scale. I'll update my review once it's installed. (Great showroom, BTW.)

These guys are the best I have had one Hot Tub for seven years, I just bought another one for my…read morenew house, the service is amazing. The sales people are amazing. The product is amazing.

I've been going to this establishment for 3 years now and I have had nothing but amicable dealings…read morewith all the staff. I have read the negative comments on here about the staff and have to say that you get what you put out!!! I buy all my spring flowers and veggies here and will continue to do so.

I have a dog who is a service dog and this was the second time I was there with my dog. This time…read morethe older women said to me you need to leave with your dog I told her no I don't she's a service dog and she proceeded to say if I let my dogs loose you don't want to know what they will do to your dog get it out of here. The other older man was also rude and told me to leave because her leash and harness didn't say service animal and I told him I had her card and he didn't wanna see it so I humbled them and went outside and reported them for not abiding by the disability law. They also are extremely arrogant and I felt threatened by the older women. I would seriously not recommend this business!!