My husband booked a go-mini online to be delivered from AD Moyer Lumber. The storage unit was suppose to be delivered tomorrow. My husband called AD Moyer Lumber this morning to check on it and was told that they had no record of our booking because we booked online. Apparently they don't receive notifications once someone books online. I called and spoke to Alex and was give some story that they asked corporate years ago to turn off this online feature in the portal and corporate did and now all of a sudden it was turned back on again. While Alex was friendly, his only solution was "Sorry we cannot help you. It was a computer glitch that is out of our control." I am sorry but what kind of solution is that? If this was my franchise, I would be on the phone with corporate demanding that we do better to help these customers that are without a storage unit only because they booked online. It's 2018....I'm not sure I understand why this company can't get with the times and allow for online bookings. If I could give zero stars, I would! Alex suggested that I call corporate. Found the number for corporate but it's an automated robot that only allows you to put in your zip so they can transfer you to a local franchise....so I cannot even talked to anyone at corporate. Such a joke! AD Moyer Lumber....why are you still franchising if this keeps happening? read more