Dempsey is the best when it comes to Customer service, integrity and technology know-how. Eric and…read morecrew installed the original alarm in my home in 2013 and recently added a system for an ADU. They are very thorough, knowledgeable and fair. With Dempsey Alarms, you get an honest professional who follows up, takes care of all your concerns and makes sure everything works. I've recommended Dempsey Alarms to numerous friends and family and will continue to do so.

This company is the best of the best when it comes to alarms, security, and peace of mind. I've…read morebeen using their services for nearly 4 years and have always received kind and effective service from Gail at the front office, and their service tech Carlo. I've recommended their services to numerous friends over the years and they all have nothing but great things to say about this company.

Joe was great to work with. He was flexible with his schedule to fit our installation in on short…read morenotice. He was very helpful in utilizing what we had that was still working from our old, vintage 90's system, to minimize our cost and didn't try to sell us anything we didn't need. His costs were reasonable and up front. No hidden costs. On the day of installation he showed up and and was very efficient even adding an additional sensor he hadn't quoted ahead of time at no cost to us. Before leaving he spent time with us to make sure we knew how the system worked and said to call any time if we have an other questions. Very professional, friendly and service-oriented. Overall a great experience!

Great service from Joe at SR Security!! We needed to…read moreupgrade our 20 year old home security system. He gave great advice and suggested simply using the existing setup but adding new control panels and glass break sensors. It added some much-needed functionality, including wireless access, but kept the cost down. He was able to get us on his schedule in a few days and had everything setup within hours. Highly recommend Scripps Ranch Security!

Ben and Cory were awesome; very knowledgeable with our "inherited" sound system, wire cleanup, and…read more5 security camera installs! They were 2 of about 5 businesses that actually responded to requests for a quote. I highly recommend this business and will use them for future jobs!

The technician was outstanding! Fast, knowledgeable, and the cost was really reasonable. Highly…read morerecommend!

I have no idea what is going on with your company, but it is not good. I have been there customer…read morefor many years. I think they were recently bought ADT. I have called for weeks to reschedule a service appointment, when they couldn't fix a keypad, and needed to order the part. No one ever calls me back. Today I called again. The system said it would be 35 minute wait to speak to someone. I chose to have them call me back. When they did, the agent couldn't figure out where my house was. He finally tried to set up an appointment in my old house in Fresno...where I have never had their service. I asked to speak to a supervisor, got a guy who could not speak English. This has been going on for over a month. I'm ready to pull my hair out.

I strongly recommend you look elsewhere for an alarm service. Poor service, and insufferable…read morecustomer support. Our service with this group stopped working in June. Attempts to get them to correct the problem went through September, but the service never worked. I called mid-September and canceled my account. Boy! They put me through hell to cancel it. You had better reserve a whole day if you want to cancel service with these people; you have to send in all this paper documentation, talk to many different people, and MANY long holds. They refused to refund any of the time when the service didn't work. But what my biggest beef with them was is that they continued to bill me, stating that it took 60 days to cancel the account, and I had to continue to pay another two months, even through my service didn't work. I called them and went in circles for an hour and a half, but got nowhere. TL;DR: Look elsewhere for an alarm service.

Update 08/2023 I appreciate Robert reaching out regarding…read morethe rebate. However, the person who has been in contact with me via Email is extremely rude and will not sign off their name on the exchanges. They asked that I update my review regarding my exact experience since it was "our fault" and not once did they offer an apology regarding miscommunication. When I said no, they replied "If that's what your conscious tells you then very well. Have a blessed day." I attempted to speak to a supervisor, but was ignored. If this is how ADT conducts business, it is very unprofessional.

Just wow! When I tell you that their customer service is EXCEPTIONAL, that is an understatement…read more It's so important to feel safe in your own home and I'm so glad I decided to go with this company. As a female you want to feel protected and from my quote to installation, the process was just super smooth. Definitely recommend!

I heavily depend on Yelp reviews when I select and visit a restaurant or hire anyone for a service…read more I contacted The Flying Locksmiths givern their ratings to help me with a condo mailbox lock that was, I thought, broken. They scheduled me for today and to my surprise, the tech was late about 30 minutes. David, the tech, was red and sweating profusely. I could tell he had just come from a job and was busting his behind. He apologized several times which I accepted and was very helpful. He found a solution to the problem that did not require replacing the lock which saved me a few bucks. Honesty is hard to find... unfortunately, so I truly appreciated it. He double checked the lock worked and was just a nice guy with well developed customer service skills. Definitely a company I recommend and if you can, request David as your tech, you won't regret it.

I used a quote from them in a small claims case as a reference for how much a rekey would cost…read more They voluntarily gave out information about me and the job to people without my permission. I would not trust this company and would not recommend them. This is dangerous and unethical behavior.

Where is my refund check for $32.95 that I was promised for the month of January. SO disappointed…read morewith this company. Your "office 0f the CEO" has dropped the ball. You had called me and assured me my check was being mailed. I followed up with my address and spoke to a customer service person who ASSURED me this would be sent. What's the hold up? Tip: They really don't want you to move and not need their services after 8 years.

I signed up for alert 360 when I was working as a company employee and signed the contract…read more Recently the business has gone out of business, and the alarms aren't even installed or being monitored. I called Alert 360 to explain the situation and see if I can get out of my 2 year contract, but they refused to do ANYTHING to help me and I'm stuck paying $70/month for years and they don't even have to provide a service. Please don't sign a contract with them, find a pay as you go provide --UPDATE--- A rep gave me a call and was able to let me buy out of the contract if I paid about 30% of the remaining balance which isn't cheap but it is a lot less than I would have paid over the next couple years. Thanks!

Excellent Work on Our Access Control System!…read more I am very impressed with the service we received from Ameritechs. They came in to handle the wiring for our current Access Control Unit and did a fantastic job. They were thorough, testing every single lead to ensure everything was wired correctly. Thanks to their expertise, all of our strikes and doors are now functioning perfectly within our system. Professional, efficient, and highly skilled--I would definitely recommend them. Thank you for the great work!

The problem started when Ameritechs installed 10 cameras on my home camera system and did not…read morerecord the passwords or give them to me. I don't know anything about cameras and passwords so I didn't know to ask. When it came time to change the NVR, I was told they don't have the passwords and will charge me $750 to retrieve them from the cameras. I shouldn't have to pay for something they should have provided in the first place. Chris came over for $50 and examined the cameras, the analog ones that needed to be replaced, and suggested a new NVR. I got an estimate for $3030 to replace 3 cameras and the NVR and reconnect existing cameras to NVR. Without NVR it was $2130. There were no details about specs for the cameras or NVR. That's like sending a customer an invoice for $30,000 for "a car." People generally want a little more detail about what they're getting. I asked that they first just come out to retrieve the passwords for the 10 cameras, fix camera #7 that stopped working, and fix a screw that their tech stripped when he installed that camera. They said they wanted $750 to retrieve the passwords. They also wanted to charge $129 for someone to come out again and look at the cameras again, when I just paid $50 for Chris to look at them. And I maintain that I should not have to pay for something that they should have provided to begin with. I asked how many TB was in the Uniview NVR as the estimate didn't specify. The first time I was told it "supported storage" of 16TB to 32TB. Next email said the NVR comes pre-installed with 4TB storage. Next email said the NVR on the estimate does not come with any storage - they planned to reuse the old hard drives from my existing NVR - but no one ever asked me about that. Those drives were at least 5 years old and at end of life. If I wanted new hard drives, it would be an extra charge. I asked if cameras were 4K (the estimate only says 4MP). Finally, was told they would be 2K at $140 each. I asked about the warranty for the equipment. They said it's manufacturer warranty, not theirs, but didn't know and never said what it was. Isn't that something that every buyer wants to know? What is the warranty! Next estimate added $200 to reset the camera #7 that was not working, plus $750 to reset the other 10 cameras so I would have the passwords plus the $3030 for 3 new cameras and NVR - so $4624. And that probably didn't include any hard drive for the NVR as they were going to reuse my old ones. I got a lot of other confusing emails from Kanani interjecting things we never discussed like suddenly asking me if I wanted a hybrid DVR. I don't need a hybrid DVR. Then Kanani thought I wanted Uniview cameras. I never said that. Every time I asked a question, I got a different answer. Every time, the price got higher or didn't include some component that would be extra. I had another company come out to try and reset the camera passwords. He said that brand of camera TVT (Shenzhen TVT Digital Technology Co., Ltd) is difficult and takes 45 minutes to reset the password for each camera and get it onto the Avalonix XVR (which is why Ameritechs didn't want to do it either). He said it would be cheaper to replace the cameras with new 8K cameras. So, the 10 cameras that I just paid Ameritechs $4,439 to install in the past two years are now worthless. That doesn't seem like good customer service. I feel I was taken advantage of - I'm a senior citizen now and a woman alone and always a target to be ripped off because I don't know what I don't know. I think we might end up in small claims court because I really got screwed over. I don't have energy for it but some things you can't let stand.