I have been a customer of Watchlight for 16 years. Not only am I proud to support a local San…read moreDiego County company, but their customer service and response is stellar. Due to recent home renovations, I requested Watchlight to send out a technician to assist and support - and they certainly did: Christian was my tech and provided excellent service. He was knowledgeable, thoughtful, considerate, and most importantly, addressed my requirements and reaffirmed why I have chosen Watchlight (f/k/a Alarm Relay) to protect my home and family for almost 2 decades. Well done, Christian and Watchlight team!

The service at the company is excellent but the staff is the real highlight especially Giovanni he…read moreis the most dedicated employee he is thorough, knowledgeable about the alarm system and overall very polite-I hope this company appreciates what a great employee they have in the company!

The technician Brandon, was amazing. He called promptly for our 11:00 phone appointment to program…read moreour sensors. His patience and knowledge made the programing process very easy. Thank you Alarm Relay. Thank you Tech Brandon.

I have had them for years and they are wonderful. No middleman, saves $ and they have…read moregeographically separated centers. All you could ask for in a top notch alarm monitoring company. I had an issue resulting from my switching Internet providers. I couldn't get things fixed using the standard instructions. I set up a service call the next day at 1pm. Brandon of Alarm Relay called me right on time, no "waiting around for the cable guy". The equipment was not behaving as it should and Brandon suggested multiple approaches. Finally he found the solution, while exhibiting extreme patience with both me and the equipment. He did not stop until the system was back up and fully tested. Outstanding!

My wife and I are very happy with the items that were installed in our house. The sales person and…read morethe installation person were both very helpful and friendly. Whenever there is an issue, I call my ADT Representative, Kyle, and he takes care of it for me. I recommend to all my friends.

If I could give ADT zero stars, I would. I've been a loyal customer for over 12 years, but their…read morerecent service has been an absolute disaster and a complete betrayal of my trust. As a senior citizen, I rely on my home security system for peace of mind--but for months, my ADT system has been non-functional. I made dozens of phone calls, each taking up to an hour just to get past the maze of hold music and transfers. After finally reaching someone who could help, I was told I needed a brand-new system and a new contract. So I agreed, trusting that this would finally resolve the issue. Wrong. A technician came to my home and spent over 6 hours trying to install the system--only to tell me it wouldn't work without new motion sensors, which I had to pay for out of pocket. I was also misled into thinking the new system would work with my existing cameras. It doesn't. The best part? After all that time, effort, and money--the new system doesn't even work. It constantly malfunctions, giving false alerts and telling me doors are open when they're not. Total failure. This is a company that profits off fear, offers misleading sales pitches, fails to deliver basic service, and then has the audacity to lock you into a contract. Their "customer service" is a joke--disorganized, evasive, and completely indifferent to your time and safety. Do yourself a favor--don't walk, RUN from ADT.

I had to replace some batteries in some of the window units. I wasn't sure if it was rebooted…read moreproperly. I called and was immediately helped by the staff. I have been a client of Alarms Unlimited for more than 10 years and have had nothing but good results Al E. La Mesa

Excellent company. Always Friendly, Professional and…read moreReliable Had them for over 25 + Years.

Several years ago, our HOA had Martin and his team fix our existing multi-camera installation for…read morethe pool area (that another company had installed poorly) as well as adding new cameras and recording equipment. They did an excellent job! Fast forward several years, with several new HOA board members, we realized no one remained on the board who knew how to remotely access/monitor the cameras. A quick call to Martin and he was able to talk us through getting remote access set up at no charge. That kind of service YEARS after the sale/install is amazing. I HIGHLY recommend Elite Security & Surveillance and will definitely use them for any and all future security camera needs.

Truly impressive outfit. I asked for a certain functionality that I needed to address a problem at…read moreour business. Justin Ghosh not only provided me the service that I needed (where many of the larger/national companies could not), but he did so knowledgeably and immediately. He knows the service offerings of Elite Security inside out, and even pleasantly surprised us with an incredibly reasonable price to accommodate us. When we asked for a sample (report) of the service, Justin produced a tailor-made report, and had it in my inbox within five minutes! Their prices are reasonable, their service impeccable. Would I recommend them to others who need top-notch security services, unparalleled customer service? I think I just did.

Couldn't be happier with this job -- every aspect was handled at the highest level. The install…read moreitself was technical and efficient, and the end result is clean: hardware, touch screen, and mobile app all work exactly as they should. Communication throughout was excellent -- nothing was left unclear. Really enjoyed working with Yud and his team. On top of that, they also helped me out with computer networking -- came through in a pinch and saved the day. Honest, efficient, and security done right. They even took the time to train me on everything afterward.

Outstanding, personal service. The owner, Yud, personally strives to provide excellent service and…read morecares about his business and what they do. Couldn't recommend this company more.

Alarm installation on time and in budget. Technician very knowledgeable and courtesy. Office…read moresupport very helpful. Five Stars for Five Alarm!

Previously I had a very negative perception of Five Alarm Security and my prior review reflected…read morethat. After my review, Sean @ Five Alarm contacted me in an effort to work through the issues that I had with his company. Five Alarm Security isn't perfect, what I do appreciate about the company and Sean is their willingness to listen to issues that their customers are experiencing as well as their effort to resolve their deficiencies. The issues that I had in the past have been resolved and I feel it's the right thing to increase my review to 4 stars to show my appreciation. My only regret is that the situation needed to come to this point in order to get resolution. All in all, Five Alarm Security is a good company to work with and I would recommend them to others.

If I could give Cloud Security zero stars, I would…read more This was easily one of the worst service experiences I've ever had, and it starts with the owner, Dustin. He showed up with a condescending, lazy, and completely unprofessional attitude. Instead of doing any real troubleshooting, he spent most of the time deflecting responsibility and repeating, "I'm not a magician," like that somehow excuses not doing the job he was hired to do. It was obvious he was looking for ways not to fix the problem. Minimal effort, zero urgency, and no accountability. When I finally checked him on his attitude, the tone shifted immediately. The arrogance disappeared, and suddenly he backed down. It was clear he's comfortable talking down to people--until he's called out. The actual "work" was just as bad. He sat on my bed for an extended period doing next to nothing while waiting for the hotspot to reconnect, acting like that counted as troubleshooting. At one point, he even went through personal items in my home to find something to reset the device. Completely inappropriate and unprofessional. Four days later, I get a call from Marie (who I would guess is his mom) claiming she wanted to "understand what happened." That quickly turned into more of the same--deflection, excuses, and blaming the customer. She even raised her voice and said, "But did he fix the problem?" as if that wipes away the behavior. For the record, the issue was only resolved after he finally decided to replace the hotspot--something that could have been done from the beginning if he wasn't so busy avoiding the work. I've had plenty of technicians in my home over the years--never once had an issue like this. Not with me, not with my landlord, not with anyone. This was different. This was blatant disrespect paired with laziness and a complete lack of professionalism. At the end of the day, this feels like a company that lacks accountability from top to bottom. Based on this experience, it's no surprise they struggle to grow. Customer service: 0/10 Effort: 0/10 Professionalism: nonexistent Do yourself a favor and go with literally anyone else!

Very good company with solid alarm systems and service. They are definitely different than all the…read moregeneric ones That you typically find online and they do install and set up with great software for your iPhones and devices to monitor your home. I highly recommend this company as I have been with them for 20 plus years, as has my Parents.