The service at the company is excellent but the staff is the real highlight especially Giovanni he is the most dedicated employee he is thorough, knowledgeable about the alarm system and overall very polite-I hope this company appreciates what a great employee they have in the company! read more

I have been a customer of Watchlight for 16 years. Not only am I proud to support a local San Diego County company, but their customer service and response is stellar. Due to recent home renovations, I requested Watchlight to send out a technician to assist and support - and they certainly did: Christian was my tech and provided excellent service. He was knowledgeable, thoughtful, considerate, and most importantly, addressed my requirements and reaffirmed why I have chosen Watchlight (f/k/a Alarm Relay) to protect my home and family for almost 2 decades. Well done, Christian and Watchlight team! read more

We had an alarm installed and Christian was amazing. He took time to explain everything to me. He is such an asset to your company. Not only is he knowledgeable but he has such a pleasant and trusting way about him. read more

We have been with Watchlight (formerly Alarm Relay) for 10 years. At one time, we had over 10 accounts for our various businesses. We have tried a handful of other monitoring companies over the years, but no one has been able to come close to the customer service support they consistently provide. Specifically, we have come to rely on Christel. She's awesome and when she answers the phone, we know whatever this issue might be, it will be 100% resolved before we hang up the phone. Just this week, we had a billing issue come up (no fault of theirs) and Christel and Lacey were right there to solve it, even though it was 10 minutes past their business office hours. We didn't expect it, but also in retrospect, we're not at all surprised. Over the years when we have had legitimate alarm activity, it has never been more than 15 seconds before they are calling. In the several instances we needed emergency service response, they got them there in under 5 minutes. That is where the real value always lies. They have never let us down. You can look across the country for an alarm service provider (as we did), but you won't find a better value or higher quality service for your money than this wonderful company. Christel, Lacey and the entire Alarm Relay/Watchlight team, thank you for all you have done and continue to do. Your Happiest Customers (Colorado) read more

We have used Watchlight Corporation as our alarm company for many years. Interactions with everyone at Watchlight have been cordial, responsive, issues quickly resolved. We recently had a malfunction of one of our alarm units. Our technician, Christian, arrived to change out the unit. We have had the pleasure of working with Christian before as he installed some units for us as well. He is professional, polite, extremely knowledgeable, and patiently explains everything we need to know about our alarm units. Very happy with Watchlight and the service they provide. read more

We have used Watchlight for over seven years. Their monitoring is highly responsive and appreciate their service department. As sensors degrade over time, they let us know and schedule their service technicians to address. Dalton has been spot on regarding the identification and resolution of any issues. He also gave us great advice on expanding our alarm coverage to our two casitas. We have tremendous confidence in Watchlight and highly recommend them! read more

After a recent power outage, I decided to check in with Watchlight. It turned out to be an unnecessary call, but it gave me the chance to speak with yet ANOTHER terrific Watchlight employee, Noah. It is a pleasure to get patient and knowledgeable support when you need it. Hats off to Watchlight and to Noah. These folks just never let me down. read more

Respond quickly. Excellent customer service. David at Watchlight was very helpful and patient. He tested all the sensors to help us troubleshoot the problem. And later on another day he very patiently helped us fix the problem over the phone. Thank you Watchlight and Thank you David. read more

I have been with Alarm Relay / Watchlight for countless years now. I honestly could not tell you how many years I have been with them. But regardless, they have always been fantastic, especially when compared to other alarm companies I have been with whom I will not name. There have actually been a few times where an alarm was triggered and the it was a real alarm; not a test or false alarm. First alarm was an audible Panic after I woke up to see someone trying to crawl into my living room window. The window had a vent switch, allowing it to be open up to 8 inches without causing an alarm. The burglar had not breached the 8-inch mark and therefore the alarm was not triggered. But as soon as I hit that panic button, Alarm Relay / Watchlight was there, as they always have been and Police arrived within 4 minutes. Second event was more recent, just a few weeks ago actually. I hit the Medical Emergency Button as my blood sugar had crashed to the point where I began seizing. Alarm Relay / Watchlight was able to get an ambulance to me very quickly before I lost my life. Alarm Relay / Watchlight has always been there, day and night, constantly keeping us safe. All associates of Alarm Relay / Watchlight are just beyond phenominal and I could not feel safer with anyone else. Sheri Johnson, the Office Manager, goes above and beyond to assist clients. If its not something she can assist with, she will find the correct person for you. She truly is a major asset to Alarm Relay / Watchlight. I could go on and on about Alarm Relay / Watchlight, but, then I would be writing a J.K. Rowling Book instead of a review. But just know, no other alarm company comes CLOSE to be being as awesome, diligent, and as caring as Alarm Relay / Watchlight. I will forever be a client of theirs. read more

In December 2023 we changed alarm system monitoring companies. We elected to go with Watchlight. A service technician responded to our residence and updated our system. Impressed with the quality of the work and professionalism. They have now been monitoring for 14 1/2 months. Excellent. Highly recommended. read more

I have used Watchlight as my alarm company for many years now. I have been extremely satisfied with everything they do, from monitoring, tech-support, billing etc. They are extremely knowledgeable, thorough, and very friendly as well. I give them the highest possible rating. A technician named Christian took care of my panel upgrade today. He was exceptional just like everybody else at this company. read more

My wife and I have been Watchlight clients for the past four years. We recently moved and had our alarm system transferred to our new home. Fernando did the installation and I have to admit he did a 5 star job. My wife and I opted for a wireless system, Fernando again had us dialed in. the system works fantastic This is how you keep clients happy!!!! Craig & Desiree read more

We've had an alarm system from Watchlight Corporation for 13 years, the house longer than that. Recently we had to upgrade the system which was badly in need of an upgrade. The technicians Christian and Fernando were very professional in providing us with information as to what was need and in performing the upgrade in a timely manner. In addition insured our safety by performing the work using gloves and masks. They also provided us with complete training as to using the new system as well as options for future upgrades. Thank You. read more

Watchlight Corporation - System Panel - Security Systems Near Me - El Cajon, California

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Thankful for Christian for fixing our motion sensor over the phone. Satisfied with Watchlight Alarm Co. For the last 7 years .

Chris to the rescue again! Our alarm system has been in our home since we purchased it over 30 years ago. It has slowly worn out in many areas. Recently we were awakened at 3:00 am to alarms going off for fire, police and emergency panic buttons. While trying to shut down the system and check the house, Watchlight Alarm called us to verify that we were safe. Needless to say it was quite a high stress wakeup call. We called and set up a service call with Chris the next day to see if he could diagnose the problem. Once again he arrived on time, listened to our complaint and dove into the heart of the system to find the issue. Within minutes he found a faulty battery in a control panel and suggested that it be replaced. He was well prepared with the replacement part in the truck and in no time we were back up to speed. While at the house he customized the control panels to exactly what we wanted and left us with complete confidence that everything would work without faults. Chris, we thank you again for responding quickly, going above and beyond and giving us peace of mind. It's always a pleasure working with you! read more

Watchlight Alarms have installed, monitored and maintained my security system for over 25 years. They are as professional as professional can be! Because we travel frequently, last year we decided to enhance our system with a large bank of security cameras. I pushed for an Alula doorbell and camera system and it was the worst idea ever. Paolo, the owner, even visited with the service manager to review my desires. Even though they did not agree with my desires, they installed the system. Boy, did I blow it! The Alula system was a nightmare from day one. Individual cameras would go bonkers and have hundreds of activations, normally in the middle of the night, over nothing. Paolo and Paul never batted an eyelid. They focused on my needs and desires. It took several months, but finally, they developed a plan to remove, replace and enhance my entire system with new AI based cameras, doorbell and monitoring equipment. Their amazing techs, Juan and Christian, spent two days swapping me over to an absolute top of the line system so we can now spend our vacations away with a peace of mind. The most amazing part of this story is that in the end, it was not the "almighty dollar" to governed the final product, it was the desire to make sure that the job was done perfectly and professionally. I can guarantee from our experiences, that once you find Watchlight, stop looking because the rest are only second best. read more

It has been over a year since I've needed service on my alarm system. Just days before leaving for a two year planned vacation the alarm went crazy for no reason. Come to find out it had a battery go out somewhere in the keypad panel. After several phone calls talking with tech support it was determined that a service call was needed to take a look at the keypad. I scheduled Chris to come out one day before we were to leave. The keypad was well over 25 years old and although it worked it still showed an error code that would set off the alarm by itself. Chris suggested a new keypad to eliminate any possible malfunction of the alarm system as the old keypad was not supported any longer. Within 30 minutes we were up an running without a hitch. He programmed the new keypad with it's updated functions and dialed it in for our needs. All the time he was at our house he was diagnosing what was wrong and completely checking out the entire system for any other possible problems. We left on our vacation with peace of mind that our house was secure and being monitored without issue. Thank you Chris, you are amazing! read more

We had an issue with our alarm system last weekend and Watchlight was very prompt in sending someone out to troubleshoot the system. Tony and John were very helpful and resourceful! Always a pleasure to work with Watchlight! Thanks guys! read more

We have been with Watchlight since we moved to Carlsbad almost 6 years ago. From the first day we have been extremely satisfied with their response to any need or service. From Sheri in the office always ready to help you or provide you with updated certificates or answer any questions this is a great company. They are always helpful in providing periodic testing of your system or coming out if you have a problem. Just can't say enough good things about them. read more

I have been a client with watchlight for more then 25 years, I have found over all the years that watchlight is top level, in service and responsiveness. We have so appreciated the comfort and security knowing Watchlight was on the job.. We are moving out of State and not sure what system is in place in our new home, but will reach out to Watchlight to set up monitering if we can.. read more

The outstanding technician from Watchlight Alarm (David) just upgraded my system with a new 4G/5G cellular radio and a whole pile of new super-slim window and door sensors. He also spent extra time and care troubleshooting my system, clearing error codes and explaining to me the functions and nuances of the control panel. A quick call into the home office helped clear up one pesky long-running problem, which turned out to be a low-battery warning on a seldom-used device, showing the value of Watchlight's full team working together. I highly recommend Watchlight Alarm and commend David for his phenomenal skill and incredible customer service. Well done!! read more

I've been a Watchlight Corporation customer for many years now, and across several homes that I've owned. They have been, quite simply, beyond wonderful in their diligence and competence. Their prices are good, their service is excellent, and the comforts they provide -- always there, always alert, always ready to assist with prompt and effective service, always reliable -- make our lives feel safer, more secure, and protected. I've tried other alarm service companies that have charged more and provided less service and attention. Through system upgrades we've wanted, to the false alarms that they cheerfully have called about, to the ordinary office contacts that are handled with efficiency and concern, this company is a winner! read more

We have been customer's of watchlight for 14 years and have never been disappointed. Their customer service has always been excellent. Today I needed to contact their accounting regarding my yearly invoice for service. I informed them about being on furlough and they were quick to help out. I highly recommend them. read more

We have been a customer of Watchlight for almost 10 years in two separate homes. Their product, service and technician customer service is second to none. I want to give a special shout out to our service technician, Dalton. My husband and I were talking after he left today that he is the most resourceful, kind and helpful customer service representative that has ever been in our home, for any company or service provider that we have ever worked with. read more

We bought a house recently where this system was already installed so naturally we called them to come out and hook it up. The gentlemen were very polite and super helpful. They tested the system and we are very happy! Thank you Tony and Jon read more

Have been a customer of Watchlight for 17+ years at our house, and can say that they do a really good job of monitoring the home, repairing the system as needed. Today we were having some issues, called them and Tony came and fixed them all. He is personable, professional, friendly, knowledgeable and remembers his clients' and their security needs. Thanks for a very professional security company and service provider! read more

Our company has been with Watchlight for 15 years. Everyone I've dealt with from the office staff to the technicians has always been responsive, very knowledgeable and personable. Today Dalton came out to troubleshoot an issue I was having with the Virtual Keypad App. He had the issue resolved in no time. I was very impressed with his professionalism and thankful he was able to solve the problem. I would highly recommend Watchlight. read more

I love working with Richelle. She is super responsive. Any need gets handled within a few hours. The prices for alarm monitoring are very affordable. They have installed cameras for us, given us their opinion about other security devices and we really appreciate the service they provide!! read more

We have been using Watchlight for many years and have been very happy with their service. Tony came out today to fix a transponder that was knocked off and he did a great job. Came in with a mask and was quick, efficient and clean. Tony is very nice and does such a great job every time he's here. We highly recommend them and give their contact info to all of our clients. read more

When Cox changed our phone service to voice over the internet our alarm monitoring was no longer compatible. I called Gio at Watchlight who was very helpful. Based on other Cox/ Watchlight experiences he had seen during the change over Gio advise me to make sure that the Cox service rep. not leave until I did a alarm check with Watchlight. The Cox rep. did all of his checking and indicated he could not get the service to connect with Watchlight. He advised me to have an alarm service rep come out to fix things. I asked the Cox rep. to stay while I did an alarm check. The system did communicate. If I had not talked with Gio it would have cost me close to $100 for an alarm tech to come out. read more

This is a GREAT company. They are always very prompt in their response to alarms, have fantastic customer service, and have very competitive pricing. They were also willing to work with me in this time of COVID-19 financial hardship. You can't go wrong with Watchlight! read more

We have used this company for the 6 years we've lived in our house and my parents have been using them for longer than that. Whenever the alarm goes off they call within a minute. They've always been very helpful. Way better than the ADT scam artists. Sarah in customer serivce recently helped make changes to my account and was very helpful. read more

We have been longtime Watchlight customers and Fernando has serviced our alarm several times. This last visit he was respectful of our Covid concerns and the company had excellent practices in place. He listens attentively to customer concerns, is empathic and skilled in fixing more challenging problems. He made some cogent suggestions for added security practices above and beyond the alarm system. He even rescued a neighbor's dog during one of his repair visits. I would also like to commend Chelsea in the call center. She troubleshooted our issues and was knowledgeable about when the problem required a technician to visit on site. When I spoke to the manager, Julie, prior to the repair visit, she was professional and allayed my concerns regarding Covid exposure. This company has initiated good Covid practices and I would highly recommend them! read more

We had security cameras installed by David and we are very happy with the process. He was very professional and fast. We highly recommend Watchlight for any security needs. read more

Tony and Jon were great! They added an IPD cell to my alarm system, so I can be remotely monitored and access my alarm via an app. They were very respectful of the virus concerns and always wore a mask. I've already tested the central monitoring service by accidentally setting off the alarm. The CM person was very friendly and helpful. I Highly recommend Watchlight for your alarm needs. Thanks! read more

Richard Quijada has been extremely helpful, everybody is on the ball and always there for you. Great customer service, Thank you guys!

I have used Watchlight for many years as they have a very dependable security crew. Not only is Watchlight an excellent provider of security monitoring (ie after many years of service they continue to answer any of my alarms within 30 seconds) they do it for an extremely affordable price. Thank you, Watchlight! They also have the technicians that will fix any problems in your system (adjustments, parts, etc) in a timely manner. (ie they charge a flat fee to your house plus a time on the job fee..reasonable) and best of all, they get their work done quickly so they don't rob your wallet. Today their tech, Dalton came to my house and solved all my security issues with face mask, courtesy, professionalism and his assurance that all was working just fine. Thank you Watchlight and Dalton. g read more

My business has been a customer for many years. After the riots in La Mesa, I wanted to review my security system. The salesman, Dan, was great. We went over the system, and we discussed several options. The next week, Dalton and Jon installed video surveillance, and also other upgrades. Throughout the process, everyone at Watchlight was courteous and professional. Their pricing is also very competitive, providing the the same security at a cheaper price than the big name companies that spend their money on mass advertising. But with superior service! I now sleep better with remote video monitoring of my business. read more

Our system needed a few updates and Tony and John showed up right on schedule (actually they came a few hours earlier after I confirmed that that was great!). We've had our system for 20 years and it's served us well. They were professional, knowledgeable and efficiently solved my issues and tested the system to assure that all was in order. And they even played with my dog! read more

Disappointed. I chose not to renew the Monitoring service, which was a prepaid Bill that I would pre pay for the year on my credit card. I was sent to collections. read more