I had to replace some batteries in some of the window units. I wasn't sure if it was rebooted…read moreproperly. I called and was immediately helped by the staff. I have been a client of Alarms Unlimited for more than 10 years and have had nothing but good results Al E. La Mesa

Excellent company. Always Friendly, Professional and…read moreReliable Had them for over 25 + Years.

Good initial service but Keith did give me accurate information. My initial contract was $43 a…read moremonth. He told me after two years it could go down to about $25 like comparable rates. He said I was just paying for the equipment. After the two years CSG would only lower my rate a few dollars and only if I entered a new two year contract. They explained that what I was told was not accurate. Update: I see Keith's response and yes, he has at least one customer in El Cajon and he knows that. I've added a photo to help him remember. I'm happy to contact you. I got CSG down to $38. Not even close to the major discount you promised. CSG made it clear that this was something that this is not uncommon.

After an unpleasant experience with ADT in getting our home alarm system reactivated, my husband…read morefound Alarm2000 through Yelp. Keith responded to our inquiry promptly and came to our home to explain the service within 24 hours of our initial contact. He explained that his company operates like a referral service, where he connects homeowners and business owners to security monitoring companies, which helps ensure that you get the best deal possible because those companies are competing for your business. Also, Keith takes care of any paperwork that needs to be filed with the city, so you don't have to deal with that hassle. A minor complaint is that the installation process didn't go as smoothly as I had hoped. The first installation took 3 and a half hours, and the technician seemed to struggle with the system. The technician had to come back a second time in order to complete the programming of the system (if I recall correctly, there was an issue with programming one of our doors), which was not the most convenient thing for us. Fortunately, the second visit took a lot less time. But I do think that Alarm2000 technicians could use a little more customer service training especially in showing the owners how to better use the system rather than just handing them an instructional CD. Overall, my husband and I were pleased with the purchase and installation through Alarm2000 and we have not had any issues with the monitoring company to date.

Reliable and responsive. 100% recommend. Fair prices. Fixed several tech issues around the house.read more

Very happy with the security camera setup. Super professional, clean work, and took the time to…read moreexplain everything. I'd definitely recommend them to anyone.

Reliable, responsible, experienced and thorough. Bill Martin installed a new electrical panel for…read moremy house a year ago, securing the permit and arranging for SDG&E. He found a defective outlet from the dryer and replaced it. I plan to have his company install new light fixtures soon.

I sought out several Electrician estimates for some fixture installs, outlet replacements, and a…read morerange hood install. Of course the prices and ability to do the work was all over the place. During the estimate and clarification process, William always responded quickly and was thorough in his explanation. While he was not the cheapest or most expensive for this job, I appreciated his timely responses. His team showed up on time, and covered all the impacted areas. They left the property like they found it, as though they were not there, and everything was done in a very timely manner. There were a couple of issues, one was my own, but they quickly responded and resolved them. If you need any electrical work to be done, give William a call.

We are a large contractor that has automated gates all over the states and we always use access…read moreprofessional systems to look at our out of town gates when the client reports an issue. They get right on it and get the gate fixed right away!

Superb customer service. Fast and reliable. Jennifer is always friendly and a pleasure to work with.read more

Andrus Audio installed our audio/video/wifi system 5 years ago when we were doing a whole-house…read moreremodel. It took 9 months to complete the remodel, and then another few months to determine there was a problem with the audio. The owner, Isaiah Andrus, came out to check the system and determined we needed a sound bar which we had them install. We had a couple of other contacts with this company regarding other problems, but received very little satisfaction. We finally just decided "it's good enough". About 7 or 8 months ago, I called Andrus Audio to schedule an appointment to have the system evaluated to determine if we needed to update some equipment because our wifi was troublesome. I left a couple of messages but never received a return call. After several weeks, I called Isaiah's cell phone, which he answered. I told him I'd like to schedule an appointment to have our system evaluated. He said he'd be happy to schedule an appointment and would call me back as soon as he got back to his office. I never heard back from him. Then a few weeks ago, I received an email from Andrus Audio soliciting business. I decided to try once more; after all, they had done the original install and knew what equipment we have, etc. I was able to schedule the appointment online by selecting 3 dates that I would be available. They confirmed a date and time, and I marked it on my calendar. Jesse showed up (20 minutes late). Before I showed him where the equipment is located, I explained to him my previous experience with the poor customer service. I said I hope that it has improved. He assured me that it had, that he had been hired as a manager to do just that. I then showed him where the equipment is, and what I would like for them to do. He sent me a quote within a few days. It looked like the recommendations would solve the problems, and told him I would like to schedule the work to be done. We agreed on a date and time. The time was set for 8:00 a.m. At 8:35 I called their office and left a message on Jesse's extension asking when the technician would arrive. I called again at 8:45 but did not leave a message. I called again at 9:00 a.m. and left a message on the extension for the sales department telling them to cancel the appointment. At 9:10 a.m. I called Jesse again and he answered the call. I asked him about the technician and he said he had called in sick, and that he (Jesse) was just sending me an email telling me that another technician would be at my house by 10:30! SERIOUSLY? I said to him that given the fact I had already told him I was dissatisfied with their customer service, I should think it would have been prudent for him to PICK UP THE PHONE AND CALL ME! With the amount of competition in this area of expertise, and all other things being equal, one would think that having excellent customer service would be Priority 1! I would never, ever, recommend Andrus Audio. If anyone reading this review can recommend an audio/video company that truly has excellent customer service, please post it!

Andrus Smart Technologies is clearly the one company to turn to in San Diego with your smart home…read morerequirements. Their extensive product knowledge proved invaluable as I set out to completely transform/remodel my downtown high-rise condo into a state-of-the-art smart home. Right from the beginning the Andrus team offered budget conscious solutions addressing my wish list of desired functions. These functions encompassed the integration and automation of high-end audio, visual, HVAC and lighting. Throughout the remodeling project the Andrus team worked hand-in-hand with the general and roller shade contractors to meet an ever-evolving construction schedule. The flexibility they demonstrated substantially contributed to the successful outcome of the overall project. Their superior relationship with their suppliers ensured no delays were incurred due to scarcity of materials or products. This was a true plus during these times of COVID. Additionally, they could be counted on to provided creative solutions to complex challenges that surfaced during such an extensive remolding project. Always coming through when others were unable to. Their installation finish work proved flawless. Everything performs as intended. Without question the owner Isaiah has painstakingly built a business of highly skilled professionals capable of exceeding expectations. Thank you, Isaiah, Jesse, TJ, Nick, JT and the whole Andrus team for providing the home automation I have always desired.

Michael and his team are great they made sure everything was fixed and were communicative…read morethroughout the project

I would absolutely use them again I would recommend them to friends and family. They were able to…read moreservice what I needed in one day I would highly recommend them to anybody!!!

Omar did a fantastic job replacing an ethernet cable to one of my outdoor security cameras. He…read moreshowed up on time. He ran the cable on my roof and was done with in an hour. All done at fair price. Fantastic Job!!

Olaf was great, knowledgeable and quick. He diagnosed the problem with the fire detector, fixed it…read moreand recommended what was needed for the protection of the rest of my house. He clearly explained the pricing before starting the work. Will use this company again. Thanks much!