We're sorry to hear you felt frustrated, that's never the experience we aim to deliver.
To clarify for anyone reading, our service was not simply "moving a router." The scope involved upgrading network hardware, improving signal distribution, and configuring performance settings to better support a 1GB connection across the entire home. That includes equipment selection, installation time, configuration, and troubleshooting -- not just placement.
Regarding timing, there were scheduling constraints, which were communicated. At no point was a client intentionally left without support. As for pricing, clients are always free to source hardware independently, our pricing reflects professional installation, configuration, and support, not just the retail cost of equipment.
We respect that you chose another solution, and we genuinely hope it's working well for you. Our goal is always long-term performance and reliability, not quick fixes.
If you'd like to discuss this further, we're happy to resolve concerns directly. read more