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    Lou's Surplus

    5.0 (2 reviews)
    Closed Closed

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    3 years ago

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    5 years ago

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    Cantelmi Hardware - spring planting time

    Cantelmi Hardware

    3.6(11 reviews)
    12.5 mi
    $$$

    This place is the best! Great selection and service. The salespeople are wonderful! What may…read moreworry people about a hardware store in the middle of a busy city block is having enough parking. Don't worry: there's ample parking adjacent to the store. This place is so much better than those franchise stores. A+++++

    I had to make a trip to this store for my wife. She and my daughter are immunocompromised, so I'm…read morethe only one who's able to leave the house for any kind of supply run, during this outbreak. The only reason we chose this location was because they offered "no-contact, curbside pickup". No need to exit my car or interact directly with anyone? Perfect! Now I won't have to strip before entering my house, wash all my clothes and shower as soon as I walk in the door. Unfortunately my experience did not go as advertised. I pulled up, called the number and told them I was there for a pickup. A man came outside to meet me. As I came around to open my trunk, he asked if I had any paperwork for my order. I held up my confirmation email, which included payment information and clearly stated the order had been paid for, and my wife's drivers license (the order was in her name). He took a look at them, thankfully without touching them, and then said "I'm gonna have to meet you out back, but first you have to go inside and see her". Go inside? Seriously? The whole point of this was to be able to remain outside of the building. I didn't bring gloves because I didn't expect to have to leave my car (won't make that mistake again). Whatever, I'll do my best to not touch anything, I guess. Welp, that lasted about 30 seconds. Once I made it inside, the woman behind the counter (who was wearing cat ears, for some reason) requested to see the same documentation I had just shown the man outside, only this time she took them from me. She was not wearing any gloves. Then she had me sign a receipt for my order, which I remind you was already paid for. Once I got back outside, I sanitized my hands and got in my car. Could have been worse, at least now I can go get my car loaded and head home. When I pulled around back, the totally able-bodied man I'd spoken to earlier was not the one handling the pickup orders. Instead, a guy who appeared to be in his 60's (so already in the high risk bracket) was helping another customer. Actually he was watching as said customer loaded a bunch of stuff into his own car. Confused, I waited until he came to my car. He checked my order and reluctantly said "I'm gonna need a hand, I've only got one good shoulder". This poor guy was having to handle all of the day's orders, by himself, with an injury that prevented him from properly doing his job. So what did I have to do? Get out of my car. Re-Enter the building. Load my items into a cart myself. Pull the cart back outside and, finally, load everything in myself. I was furious, but not at him. It wasn't his fault his employers stuck him in that position with no help. At one point I heard the guy mutter "this is fucked up" under his mask. He's absolutely right. It was fucked up. He apologized to me as I went to leave. I said "no worries, man, stay safe". It wasn't him who needed to apologize for this. His boss, who I'm fairy certain is Catwoman from upstairs, owes him and her customers the apology. This place advertised NO-CONTACT CURBSIDE PICKUP, instead I got "Frequent-contact, in-store pickup while we watch". That's like FedEx saying "FREE SHIPPING, ONLY $9.99!". The process was redundant, frustrating and unnecessarily complicated. All they had to do was look at my order, send me around back and have an able-bodied employee there, ready to help. I realize everyone is having a tough time right now, but when something is advertised as being almost entirely safe and turns into something a CDC agent would cringe at, I think it's safe to say it's gone to another level. Well at least now I'm SUPER clean, since I've had two showers today. Silver linings, right?

    Photos
    Cantelmi Hardware - Color studio in the paint department from Benjamin Moore

    Color studio in the paint department from Benjamin Moore

    Cantelmi Hardware

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    Rittenhouse Hardware - Is this something new?!?

    Rittenhouse Hardware

    4.6(202 reviews)
    34.5 miRittenhouse Square
    $$

    Rittenhouse Hardware exemplifies the kind of neighborhood store that every city should cherish. I…read morelive nearby and make it a point to visit whenever possible. The store is highly organized and offers a surprisingly wide array of items for its size. What truly distinguishes it, however, is its staff. They are knowledgeable, patient, and genuinely helpful. Walking in with a problem, they'll help you think through the best solution. Often, the advice alone makes the trip worthwhile, with the purchase being a bonus. In an age where almost everything can be ordered instantly online, places like this still play an essential role. Some issues require judgment and experience, not just a quick online search. The team here clearly knows their craft and is happy to share their expertise. What I especially value is their honesty. They never try to pressure you into buying unnecessary items. If they don't carry what you need, they'll tell you and often point you toward where to find it. Such confidence and integrity are rare. While large stores like Home Depot have vast inventories, for smaller or specialized items, especially related to older Center City homes, this store is often the better choice. Prices are fair, and the quality of guidance enhances the overall value. It's evident that this store is run with pride, care, and years of expertise. It has genuine character, and I hope the neighborhood appreciates it as much as I do. I'm always impressed when I visit. Thank you!

    Very knowledgeable and helpful staff. This tiny store has so much in it, including tons of…read moregardening supplies.

    Photos
    Rittenhouse Hardware - How in the world they keep track of the thousands of items they have on hand, I'll never know.

    How in the world they keep track of the thousands of items they have on hand, I'll never know.

    Rittenhouse Hardware - Happy little storefront!

    Happy little storefront!

    Rittenhouse Hardware - Found the perfect brush to paint my outdoor chairs.

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    Found the perfect brush to paint my outdoor chairs.

    Lowe's Home Improvement - Maybe clean the vents?  Idk... seems like that much dust is unhealthy.

    Lowe's Home Improvement

    1.8(40 reviews)
    1.0 mi
    $$

    To Whom It May Concern,…read more I am writing to formally escalate a deeply disappointing experience at your Lowe's Quakertown location that ultimately resulted in me canceling a $730 dishwasher order. What began as a positive customer experience quickly deteriorated due to repeated breakdowns in communication, coordination, and accountability. My wife and I visited the Quakertown store on March 25, 2026, to purchase a dishwasher. We made it clear that delivery before Easter was essential. We were assured by the salesperson that delivery and installation would occur on Thursday, April 2. Based on that commitment, we completed the purchase, including delivery, installation, and a three-year warranty. On April 1, having received no communication, we proactively contacted the store. We spoke with Kim, Appliance Supervisor, and Robin, Store Manager, who confirmed the dishwasher was staged and ready for delivery. Robin advised us to contact the delivery company the following morning. On April 2, the delivery company informed us the delivery would not occur that day but could be completed on April 3. We accepted that adjustment without issue. Later, we received confirmation that delivery and installation would take place between 12:00-4:00 PM on April 3. However, on the morning of April 3, the delivery company contacted us again to inform us that the paperwork listed the delivery address incorrectly as the Lowe's store itself. They advised that proceeding with delivery under those conditions would void the warranty and instructed us to return to the store to cancel and rebill the order. I immediately returned to the Quakertown store, where Bry in Customer Service was extremely helpful and efficient in correcting the issue and coordinating with the delivery company. At that point, we were told delivery could still occur that same day. Unfortunately, at approximately 4:00 PM, we received another call from Kim, Appliance Supervisor, indicating the dishwasher could not be released due to the rebilling. I returned to the store again and spoke with Mike, Supervisor, who attempted to find a solution. However, Kim continued to insist the order could not be fulfilled due to the rebilling. Rich, Store Manager, appeared disengaged and did not take an active role in resolving the situation. At that point, after multiple trips, conflicting information, and a lack of ownership, I canceled the order. This situation reflects not just a single mistake, but multiple systemic failures: Incorrect order processing and documentation Lack of proactive communication Poor coordination between store and delivery Inconsistent problem-solving and leadership engagement While I appreciate Bry's professionalism and Mike's effort to assist, the overall experience--particularly the lack of resolution from Kim and the limited engagement from Rich--was unacceptable. Beyond the immediate frustration, this experience has significantly impacted my confidence in Lowe's ability to deliver on commitments. As a result, I chose to take my business elsewhere and will be reconsidering future purchases. Given the time, inconvenience, and multiple failures in execution, I am requesting: A formal review and response of this incident. Consideration of a goodwill gesture that reflects the level of disruption caused I would appreciate a response within the next few business days. Sincerely, Larry

    I tried to return some backsplash today. I bought it and now moving and have no use to it. They are…read moreunopened boxes. When I tried to return it without my credit card, but with my ID and my Social Security number, the lady couldn't look it up. So after waiting for about 30 minutes only getting a little frustrated but obviously not taking it on the lady. I asked to speak with a manager . the manager Mike who wouldn't give me his last name but is super tall Came out in a half. This man look like he was annoyed to even work. He was so rude and aggressive. I think that anyone like that shouldn't work in customer service let along alone talk to a woman. His refusal to help was a parent. He told me to take my business to Home Depot. It's right down the street and Satterton and close my account because he doesn't care. I felt very intimidated by him. And I filed a claim on lowes by calling the phone number. All they're doing is reporting it to the store manager. But when I got the number to call, Mike laughed and act like it's no big deal. I really hope the store manager actually does something about this behavior. No one like that should ever be in customer service.

    Photos
    Lowe's Home Improvement - Halloween

    Halloween

    Lowe's Home Improvement
    Lowe's Home Improvement

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    Lou's Surplus - hardware - Updated May 2026

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