To Whom It May Concern, I am writing to formally escalate a deeply disappointing experience at your Lowe's Quakertown location that ultimately resulted in me canceling a $730 dishwasher order. What began as a positive customer experience quickly deteriorated due to repeated breakdowns in communication, coordination, and accountability. My wife and I visited the Quakertown store on March 25, 2026, to purchase a dishwasher. We made it clear that delivery before Easter was essential. We were assured by the salesperson that delivery and installation would occur on Thursday, April 2. Based on that commitment, we completed the purchase, including delivery, installation, and a three-year warranty. On April 1, having received no communication, we proactively contacted the store. We spoke with Kim, Appliance Supervisor, and Robin, Store Manager, who confirmed the dishwasher was staged and ready for delivery. Robin advised us to contact the delivery company the following morning. On April 2, the delivery company informed us the delivery would not occur that day but could be completed on April 3. We accepted that adjustment without issue. Later, we received confirmation that delivery and installation would take place between 12:00-4:00 PM on April 3. However, on the morning of April 3, the delivery company contacted us again to inform us that the paperwork listed the delivery address incorrectly as the Lowe's store itself. They advised that proceeding with delivery under those conditions would void the warranty and instructed us to return to the store to cancel and rebill the order. I immediately returned to the Quakertown store, where Bry in Customer Service was extremely helpful and efficient in correcting the issue and coordinating with the delivery company. At that point, we were told delivery could still occur that same day. Unfortunately, at approximately 4:00 PM, we received another call from Kim, Appliance Supervisor, indicating the dishwasher could not be released due to the rebilling. I returned to the store again and spoke with Mike, Supervisor, who attempted to find a solution. However, Kim continued to insist the order could not be fulfilled due to the rebilling. Rich, Store Manager, appeared disengaged and did not take an active role in resolving the situation. At that point, after multiple trips, conflicting information, and a lack of ownership, I canceled the order. This situation reflects not just a single mistake, but multiple systemic failures: Incorrect order processing and documentation Lack of proactive communication Poor coordination between store and delivery Inconsistent problem-solving and leadership engagement While I appreciate Bry's professionalism and Mike's effort to assist, the overall experience--particularly the lack of resolution from Kim and the limited engagement from Rich--was unacceptable. Beyond the immediate frustration, this experience has significantly impacted my confidence in Lowe's ability to deliver on commitments. As a result, I chose to take my business elsewhere and will be reconsidering future purchases. Given the time, inconvenience, and multiple failures in execution, I am requesting: A formal review and response of this incident. Consideration of a goodwill gesture that reflects the level of disruption caused I would appreciate a response within the next few business days. Sincerely, Larry read more

I tried to return some backsplash today. I bought it and now moving and have no use to it. They are unopened boxes. When I tried to return it without my credit card, but with my ID and my Social Security number, the lady couldn't look it up. So after waiting for about 30 minutes only getting a little frustrated but obviously not taking it on the lady. I asked to speak with a manager . the manager Mike who wouldn't give me his last name but is super tall Came out in a half. This man look like he was annoyed to even work. He was so rude and aggressive. I think that anyone like that shouldn't work in customer service let along alone talk to a woman. His refusal to help was a parent. He told me to take my business to Home Depot. It's right down the street and Satterton and close my account because he doesn't care. I felt very intimidated by him. And I filed a claim on lowes by calling the phone number. All they're doing is reporting it to the store manager. But when I got the number to call, Mike laughed and act like it's no big deal. I really hope the store manager actually does something about this behavior. No one like that should ever be in customer service. read more

They need to hire new people at customer service. I understand the lady that I dealt with was 80 probably making minimum wage, but just because the last time you got laid was back in the 50's doesn't mean you have to take out your frustrations on other people. Very nasty old hag read more

Handicap Electric Carts are never charged, today one was labeled "Out of Order" okay, one when checked had a flashing single bar charge indication, the third when I checked had full charge indicated, I got 20 feet and the charge indicator changed to a flashing single bar. Is the yellow extension cable these are plugged into even plugged in? Whoever is managing these carts have no clue what they are doing. Went home and placed an order with Amazon. read more

This place has all of the items you need to make sure you have good maintenance on your home. I never came here and didn't find what I need for my home needs. The cashiers are always polite and friendly. You can get help when you ask but the staff doesn't follow you around asking if they can help you like other stores. That can be good or bad depending on what you are expecting. read more

I went into this Lowe's on May 17, 2018 with the intention of spending ~$2,000 on a riding mower and some other yard equipment. Instead what I got was the rudest customer service of my life. Every time I tried to get any help I was treated like I was inconveniencing them. I even had two different employees audibly huff and puff when I politely asked them for help. It was like trying to shop in the twilight zone. The final straw was when I asked one of the women at the customer service desk to help me get the mower purchased so I could leave and she just stared at me for like five seconds without saying anything!! I was totally floored. I said "I'll buy it at Home Depot" and walked out. Hey Lowe's--check out the picture in the link. That is a picture of $2,022.44 that went to Home Depot in Souderton instead of you because your employees were so rude to me. https://i.imgur.com/4mw70VO.jpg read more

No one at this Lowe's knew where the anti-freeze was. I even showed them the in-stock item I wanted on my phone and they directed me to an aisle that didn't have it. I asked one of the customer service reps to show me where it was or just fetch it and she dialed up for assistance but no one responded. After a few minutes of this I gave up and went to Pep Boys. read more

After saving money to replace my fridge, dishwasher, and stove, and doing my due diligence picking out new ones I went to Lowe's in Quakertown, PA and purchased them. The salesman said they were special order. He determined the date they would get them in and we agreed on a delivery date. The day before delivery I called to confirm. I was told that they were not at Lowes yet, sorry, you'll get them in two weeks. Four weeks from when we placed the order. I was speaking to the Manager and asked how this happened. He was FAR from compassionate. Just "not our fault, you should have received a call, do you want to pick out another set" etc. Not once did he APOLOGIZE or offer to throw in a gift card or something to appease me. His attitude was too bad. They won't get my money again. read more

Very well stocked. Great customer service. Employees were very respectful and very happy to be there. Definitely shop at this Lowe's again

Welcome to corporate America, typical underpaid, untrained, uninterested staff. Ordered a commercial grade pressure washer, it arrived at the store (confirmed by corporate and the vender) but they can't find it!? I need this for my business. Do they care? Hell no. Don't buy big ticket items from these jokers. In a word INCOMPETENT. read more

Horrible floor service. Sent to 3 different isle to look for a simple chimney cap. All 3 employees were annoyed that I asked for help. Drive 10 min south to Home Depot If you want service. Lowe's Quakertown management should take customer service classes. read more

Save yourself the trouble and go anywhere but Lowes. When ordering a washer and dryer I was told that if anything was wrong with the product not to let them deliver it and they would bring a new washer and dryer by the end of the day. Well that was a lie because the washer came extremely smashed and I was told a new one would not come out until the next day. Now I lose two days of work and the deliveries manager refused to take any discount for the inconvenience. Today the second washer came and it's broken too and I cannot get ahold of anyone because nobody ever picks up the phone. Do not buy appliances from Lowes the deliveries manager is terrible. read more

My husband and i ordered vinyl fence online for store pickup, to replace damaged pieces. the fence was a horrible product to begin with when we bought it years ago, but we just wanted to replace some pieces versus a whole new fence at this point. 3 out of the 5 pieces we ordered were very damaged. My husband only noticed as he was putting in his truck. And then on top of it when he went back in to tell them, they said, bring the pieces back in. My husband was pretty upset at this point and asked for assistance carrying them in and he was told they were too busy! Wow! Unacceptable, all of it. Stick to home depot people! read more

We were not happy with our carpet installation. Seems are horrible. Called Lowes they sent the same guy back to fix the seems. Not much difference. I still see the seems and so do my friends and family. Bad advertising for them! read more

Went in to make a return without my receipt for an unused item, still in original packaging, tied together with tags and received a whole lot of attitude. I walked in the door to customer service desk, 2 girls at the desk ...one just stood there & looked at me the other one had a bad attitude kept looking at it saying we can't take this back (mumbling to herself) called the manager & on the phones she says "I already told her that" (told me what). Then I get the lovely, rude manager who won't take the return & talks to me like I'm stupid then just turns her back to me while I'm still standing there....guess she was dismissing me Next time I need something I'll take the drive down 309 to Souderton, Home Depot for me from now. read more

I went into this Lowe's requiring a fairly simple service: I needed to purchase a sheet of glass, cut into two smaller sections. Having to wait for an available employee to find someone who knew how to cut the glass was no problem, I expect that sort of thing. When the appropriate employee was found, he made it very clear he did not want to be helping me (his exact words were "I hate cutting glass"). He did not wear protective equipment of any sort. He worked quickly, needing to score the sheet several times before he was able to make the cut. He dropped the piece at one point. He sliced his finger and bled profusely over the wrappings he was placing the glass on. He then used his bare hand to wipe at some of the blood streaks, smearing them excessively, before shrugging, taping up the bloodied paper, and handing me the bundle. I was too stunned to say anything. The guy was clearly disgruntled and I was afraid declining the glass after his ordeal would cause a conflict I didn't want to deal with, so I just took the pieces and (carefully!) went home. The purchase ended up costing me twice what I had calculated it would be; I don't know why he didn't realize he could use a smaller sheet of glass rather than making multiple cuts in this big sheet. When I got home, I carefully opened the bloody paper to find that there were already spider cracks forming along the roughly cut edges of the glass. It was unuseable. I re-taped the bloody paper and back to Lowe's it went. The only reason this store gets 2 stars instead of 1 is because the cashier who handled my return seemed appropriately mortified and apologized profusely while doing a very efficient refund. read more

Yesterday 3/14/20 I walked into the store to return some items. There was a guy sitting on a machine right in front of the door yelling back and forth to a girl at the customer service desk. His name was Eli, I'm not sure about hers. Eli was yelling to her in front of all the customers waiting in line about a customer who ordered flooring and didn't pick it up on the right day and blah blah blah. Then proceeds to yell to this girl "I really don't like this customer, if he needs it loaded, call me up here and I'll talk to him". This has to have been one of the most unprofessional thing I have ever heard or saw. The place was a mad house yesterday and I understand it was stressful and overwhelming for employees, but to blatantly scream across the room and annoying a customer is and how much you don't like him is unacceptable. Eli sounded like a child throwing a tantrum, and the girl at the counter was entertaining it. Very rude employee interaction in front of a whole lot of customers. read more

Installation services are a waste of time. Pay for service and then endless delays and they blame the manufacture. Managers won't get on phone with customers hide in office. read more

What is stopping me from giving them a four star is the fact a cashier gave a very difficult time a few weeks back. She was rude and kinda condescending. Later I called and spoke to the assistant store manager ,he assured me of immediate disciplinary action. I am not going to let this experience hinder my chances of some good deals they have time an again. I will continue to see the positive! Respect your body and do right. read more

Is this a joke or what? So I just had a instant replay from my last horrible experience with this place. I go to get a piece of Plexy glass cut to my dimensions. I'm using the $69.99 piece to start with and need a piece 30"x20.5". First I have to wait for someone to show up to cut it. Then first thing guy says to me is "Thus is very expensive piece are you sure you want this?". Uh? For real? I wait five minutes for you to come to cut it, yeah I'm rather sure I can read the price. Then after multiple times of telling him the size and which end to cut he puts it in to cut backwards. So I ask him to please flip it around. Then he cuts it and after measuring its almost 1/8" too big. So since glass doesn't flex I can't use that size and since it's oversized and not under we can't use it. So he says well guess I can't help you! What? So after all this I'm supposed to what go find another store with competent people. No - I suggest he try again. Well long story short next piece is magically over as well but barely 1/16" so I'll see what magic I can do. But seriously why are guys who can't do the job on the job and better yet they put the blame on the buying customer. I get it you get what you pay for. But honestly I'll just eventually get sick of it and start cutting the stuff myself. read more

Bought a dishwasher last Wed online. Somehow location was switched from Lowes to Warrington about an hour away. Called to have switched back and was told I had to come to Warrington to be issued refund and then go to Quakertown to repurchase. So much for online shopping. Drove an hour in the rain and an hour back. Quakertown rep told me delivery/install would call by Friday PM to schedule date and time. It is now Monday 3:15 pm and no one has called. Called Lowes Install and they put me on hold and then the line went dead. Called Quakertown store and Matt in Appliance Center put me on hold for 10 minutes so I hung up. Called John, Asst Manager and he told me someone would call by Tuesday pm. That's nearly a week after purchase. Unacceptable. read more

They always seem to be out of stock on the items I want. I know it's a building center, but isles need to be swept and empty boxes picked up. read more

bought a whirlpool washer and delivery was scheduled the fouth of July 2021. Well they never showed and ruined my holiday, while they were giving me a 4 hour window, they changed it to an 8 hour window after they didnt show. i waited 8 hours. then i had to take off work for another 4 hour window. when they finally showed they told me they could not install due to pipe corotion, what?????? I said that is calcium.he did not even try to turn the nozzle. oh and before they left they dropped off the washer and said, put w2 40 on it overnight and they will be back, he looked up at my house and asked me if i lived alone. Him and his buddy got back into the truck and left. I got a wrench and with a light tug enabled the hose. i called them to come back. Now 2 days later I must pay a plumber to hook it up and pay a junk man to haul the old away, Why? because lowes in quakertown will transfer you to deliveries, and for me 9 times where NO ONE ANSWERS THE PHONE! Since i paid for the removal of the washer, i will go there tonight. and i will make a big noise at customer service desk, to get my money back. WHAT A BUNCH OF LOSERS read more

Was in the store on Saturday 11/24/2018 with my wife looking for after Black Friday deals. We received outstanding customer service from the store manager and the gentleman that was on duty in the tool corral area. They very carefully looked throughout the store for items with my wife and they really treated us great. The store was also very clean and organized which must have been difficult considering how busy they must have been. First rate service and we truly appreciate it. Thanks guys. read more

Both negative and positive. Had a good experience in the plumbing department, helping me find a hose and needed supplies to make an extension for my sump pump pipe. BUT, try to get a call into the garden center and what a mess! I called three times, held on for a total of over 25 minutes all together, and each time when it range, it immediately hung up! Geeze, Lowe's, you need MUCH better customer service for phone calls. We need to be able to find out if you carry something before we make the trip to the store! If it hadn't been for the plumbing department help, this would have been a one star. read more

It seems like people always only post something when they are mad. I received outstanding service from both the paint department and the contractor's counter employee Dan. A lot of times, people just need to be more patient. read more

Used to go to Home Depot in Souderton but found better selection and more helpful staff at this Lowes in Quakertown. Makes a big difference when you are renovating and there almost every weekend. read more

I stopped on the other day to buy a trailer. It was about $1700 so I brought $2200 cash for it. I went in and told customer service I wanted to purchase a trailer. She said ok and called "Mike." I waited about 5 minutes or so and then the girl called for "Mike" again. She then told me he was on his way. After another 5-10 minutes a girl came up and asked who I was waiting for. The customer service girl said she called "Mike" twice and he was on his way. After another 10 minutes, I told the girl I was going somewhere else and she said "ok." I'm not sure who "Mike" is but he just cost them 2 grand. What a waste of time. Terrible customer service and I'll never be back. "Mike" should be fired. read more

The staff at the store is great but I would never use one of their contractor to install anything on our property ever again. I recently purchased a fence and the contractor was suppose to come on a Tuesday. They cancelled because their truck broke down. They promised to come on Friday. We waited all morning and no one showed. We didn't receive a phone call or anything. We contacted the store and they called the contractor. They stated they were held up at another job and would be there soon. They never came. Monday rolls around and two of the workers show up without tools. They stated a third guy should be here with the tools. They call the guy who stated he cannot arrive for two hours. They asked us if we have tools. My brother told them no. The drive to Lowe's to buy the tools. They finally start setting up the fence by the afternoon. 4:00 rolls around and they state they have to leave but will be back in the morning. Fence is not even half completed and we aren't fencing in a large area. Morning has come and gone so far no one has arrived. No phone calls and fence still not done. NOT HAPPY! read more

With a few exceptions, good luck finding someone to assist. The store is lacking in staff. Not good. Home Depot, come to Quakertown and show Lowe's how customer service is done. read more

Went in to purchase a new kitchen sink. Even though they did not stock the one I found online, they were able to order it for me. The only complaint I had was it took forever for someone in the plumbing department to answer the phone. Then they would transfer me to another department which handles ordering. I did not like the wait time, and transferring. Need to have a better system. The customer needs to be instructed to call the correct department when they have questions. But over all, good experience. read more

Had refrigerator delivered 1/23/18. Delivery co. gouged my vinyl floor. Cannot get any satisfaction! Lowes contracted to freight company for delivery. Freight company contracted with another company to delivery. Just getting runaround from everybody. Made BIG mistake for not buying from locally owned appliance store that do their own deliveries. Only choice I have is get lawyer and sue everybody. Will not buy a single nail from Lowe's from now on!!!! read more

This is one of worst ever Store Experience i had. We are renovating and Past 2 weeks I have bought over $1500 worth items from Lowes. I went to return few items back, I had an item without receipt, I requested for a store credit. The customer support person Nicole Rodriguez was RUDE and Arrogant and refused to give store credit. She even implied that i may have stolen a $10 worth return item. THIS IS CHEAP AND WRONG. I asked for the Manager and Mark intervened and diffused the situation. He was kind enough to give the store credit. After this worst experience I Don't think i will ever go back to Lowes. I will take my business elsewhere read more

My Husband and I were in the Quakertown Lowes on Saturday, November 17. We got to the check out only to discover our 50 pound bag of Eco friendly sidewalk salt had a tear and was leaking salt. I asked the checkout Lady if someone would be available to bring another bag up front since my Husband who's been recovering from knee surgery didn't have to walk all the way back to the garden center since his knee was starting to hurt him, she said, sorry no one is available. Behind us three Lowes Associates were standing talking about lunch plans for everyone. How appalling no one was available to help out someone who is handicapped, better yet how rude it was for the checker not to try to find help. She kept saying sorry no one is available. She should be taught the meaning of customer service, better yet fired. Now we understand why some Lowes stores are closing. We will be taking our business else where. read more

Worst Saturday of my life due to total incompetence of their workers, especially the plumbing department. Me being a licensed plumber spent 30 min, working a repair job all around a clearance item, which there was many of on the display rack when I returned with the cashier. At that time I was told they can't make up for my time by matching the difference. It's not about the amount of money but the total lack of competence by management. When I requested a manager he was "with a customer". When I walk out he's saying "ok love you, see u when I'm off"??? Was that a customer or a personal visit? Plus as a contractor I know 3 outta 5 times lighting fixtures etc are missing parts. Total failure of customer service. Home Depot at souderton exit on 309 is a far better choice for Quakertown home owners and contractors. Free $20 gift card for anyone that knows me because I will never go there again. read more

Went there to buy wood pellets they did not have any for weeks same thing happened last year they told me they stopped making them for the rest the season same with the salt stopped by the local hardware store on the way home they had the pellets and the salt. Don't think I'll be back read more

I've been to Lowes in Quakertown three times within two months looking for 2 types of light bulbs and cam lock nuts. Can you believe that they didn't have any of the items I needed??? read more

Customer service stinks at this Lowes! We have needed help finding things and there is no employees anywhere to be found. Even when you find someone they say they are not from that dept. and will get someone else for you but never do. One time we had someone paged to electrical three times and no one ever showed up to help us. read more

they close at 9pm on saturdays! the website says 10p, but i just stopped by at 920p & was told they are closed. please update actual store hours!!! read more

We recently purchased a washer and dryer. When the delivery men came they were not professional at all. They were bad mouthing the customer before me which made them an hour and a half late to my house. Things happen and I let it go. But then they started fighting together while carrying them up my steps. The one even said "I am so mad at you I could drop this machine into a million pieces right now." They scraped up my walls and left dirty hand prints everywhere. They didn't even finish installing the dryer properly because they "wanted to get home faster." Which they verbally made known to my face. They said they would have to come back. To top it all off, there is a giant scratch on the front of the dryer. It took the finish right off. I went into Lowes to complain and luckily it was fairly easy to get a request in for a new dryer. But since the delivery company is not technically Lowes, they didn't seem to care too much about my issues. As long as the new dryer is scratch free and hooked up properly then I'll be happy. Hoping for better service the second time around read more