These 5 star reviews have to be fake. I was a tenant of Louie properties at an apartment Cheryl roach managed. She is completely inept, would change the gate keys without telling me and so I missed a meeting bc I was locked outside of the apartment. Oh... and... yeah. My BATHROOM ROOM COLLAPSED INTO MY BATHTUB. That doesn't just happen folks, it's complete mismanagement of the property. Over the years I've had my parking spot taken, blocked by maintenance, hot water shut off without notice, BEES in my apt (from an infestation of the unit next to mine?), and yeah my bathroom products destroyed by a collapsed ceiling. read more

See all

Cheryl with Louie Properties is great at what she does! She is always on top of any/all issues. Quick to respond also. I always feel well taken care of as a renter. I would also like to give a shout out to the maintenance crew, Mark & Danny did an amazing job on the floor replacement. Very professional. Quality work read more

As a tenant for nearly 2 years we had 0 issues with Louie Properties. They were always responsive to emails, notified for any event on the property, and promptly fixed any issues for the property. They were a breath of fresh air from our last property Managers. Moving in was easy, they came to walk us through and reminded us to take videos/document anything and to bring up any early issues asap. Moving out they had everything planned out, they even offered a pre-walk through (apparently this is standard?? but not something we've seen from other PMs ever), they were always kind & professional. You can also just go see them in their office with any questions and they're there to help. Thank you Louie Properties for the last ~2 years - hopefully the next time we work together it will be as property owners rather than tenants. read more

Had interaction with this lady called Ching Louie before. Very unprofessional and rude. She did not disclose that the property was a NNN rental until we spent lots of time and energy. When confronted about this seemingly intentional withholding information, she became very rude and almost yelled at us while we were at the property. This is consistent with all the other negative Yelp review in this company. Will NEVER do any business with this company. Stay away from Ching Louie! read more

We live in an apartment that managed by Louie Properties for almost 10years. Cheryl in the management team does a great job; she is a quick responder to whatever issue we have at the apartment and always does her best to solve the issue. The workers Mark and Danny are also very professional, and always did great work every time when we have any to fix at the apartment. They are amazing and that allows me to have comfortable home to live in. I really appreciate them. read more

Louie Properties great residential and service. Eric and Cheryl and Louie Properties staff excellent service. Handyman Alfonso fixes right away. Cheryl coordinates. Mark and Danny great work on floor and carpeting and repairs. Thank you, Marvin M Lily Q Arcadia, CA read more

Louie properties is my property management company. I have to say that Cheryl, the property manager, and Mark , the handyman, are an absolute dream team. They are both so communicative and professional. I'm very happy with the quality their work and the efficiency of their work . Thank you ! read more

My son and three friends were looking for a rental house near their college. There were several challenges with the boys all studying abroad last semester and therefore most of the communications needing to be online. In addition, being that the house is in the area near the awful raging LA wildfires, we had issues getting renter's insurance. However, Ching and Michael were courteous, patient, helpful, understanding and guiding throughout the whole process. I met Ching for a tour, and she was so positive and helpful. We then finally met Michael in person yesterday during move-in, and he was EXCELLENT! The boys love the house and feel well-guided and supported by Louie Properties, while the parents are confident the kids will be well taken care of during their time at this place. Thank you, Ching and Michael, for your kindness! read more

I've had some good landlords and bad ones. Louie Properties is among the good ones. Always helpful and prompt. Whenever there is an issue needing to be addressed, it is handled in a reasonable amount of time. Greatly appreciate having a landlord we can trust. My only suggestion is to start accepting rent payments electronically (Venmo, Cashapp, Paypal, etc.). Checks are ancient technology from last century. Also, accepting rent in Bitcoin is a HUGE must. I consider myself an expert in this field, so please feel free to reach out to me if you'd like assistance with that! Keep up the great work, Louie Properties! read more

I don't know where these good reviews are from because since Louie Properties took over our complex, nothing seems to be fixed. We've had a wash room out of service for almost 2 months before they had finally fixed it. We've requested the water damage coming from the upstairs unit to be serviced, never happened. I don't know if Louie Properties neglects our complex, but it seems like they don't value their residents. read more

Louie properties is the best management we ever had... thanks to cheryl for a quick responsed everytime we got some problem of our unit and also big 100% thanks to MARK and DANNY for being professional work done as always.... Great job guys! read more

Had a problem with a leaking pipe in the ceiling, Ching Louie themselves helped coordinate a plumber to come and take a look short notice. The next day, Cheryl organized for Mark and Danny to come and fix the damage the leak caused. Cheryl was very responsive and quick, and actually instead of just fixing, Mark and Danny left the ceiling looking better than before. Dream team for sure in such a short amount of time. read more

I am a caretaker for a tenant that resides here he needed new rug due to a small Plumbing accident Cheryl from Louie property in Temple City approved the work right away without making us wait and lose a single day also the contractor Mark who actually did the rug was very communicative and professional did excellent job in the apartment wish every contractor would be like him and again shout out to Cheryl and the management office for also getting on it right away ...!!!!! read more

Cheryl is very pleasant talk to and provide prompt response to any maintenance issues as well as the workers they hire like Mark and Danny that worked on my daughters room. They are very professional and even work on the weekend to make sure issues resolve ASAP. I couldn't be happier with their service. read more

As one of the tenants at the property being managed by Louie Properties, I can only say great things about the company. Prompt responses to any maintenance issues as well as any other tenants' concerns. Office staff is very polite, courteous, and caring. Cheryl takes all of the maintenance issues and tenants' complaints personally, works hard to resolve them ASAP and wants to make sure we are comfortable and in our homes. I can say the same about the workers they hire, every maintenance worker and handyman I've met so far is fast, polite and knows their job well. read more

Attentive, responsive, courteous, and above all, professional. I've dealt with many PMs both personally and professionally and this team is a cut above. Cheryl is always a pleasure to deal with and someone from this group is actually available after hours. Louie Properties took over our complex's affairs about three months ago and as a tenant, I couldn't be happier with their service. read more

Agent arrived at appointment over half an hour late after specifically requesting that we notify them should there be any delay or changes on our part . If you cannot return the courtesy , please do not request it from your customer. Rental property not as expected, and seemed very poorly kept/maintained . Took 3 days to even hear back from our initial request, and given a few hours' notice that they were showing the house today . Overall very unprofessional and disorganized. read more

Louie Properties-where to begin.. My apartment in Pasadena was managed by Louie Properties. I lived there for two years. First year seemed to go "ok". Second year- not so much. I'd like to believe my situation was more of an owner problem than a management problem, but I can clearly tell you that the individuals who run and work at Louie Properties lack basic professionalism. I lived in a mid-century unit with "wall units" for ac/heat in Pasadena. Very cheap wall units. The units broke during the coldest time of the year- December/New Years (it also broke multiple times within my 2 year stay). It then stayed broken for approximately two months. In those two months, my roommate and I facilitated maybe 10 visits total from icey hot ac (using our own personal time to take time off or work from home). Not to mention my roommate was deathly ill and they did not seem to care to expedite the process without CONSTANT follow up and threatening further action. There was constant back and forth struggle between owner/management and icey hot on whether to replace the unit or to just buy parts to fix the unit that kept breaking over and over again. One wonders- from a pure cost-benefit analysis, and what point do you decide to just replace the unit to avoid future repairs??? Never will know. Not to mention my roommate and I had to constantly follow up with Louie Properties for a basic response to our repairs such as heat/ and bathroom ceiling leaks so bad that the ceiling started to wilt. I can pull e-mail strings and calls of the many times we've had to follow up with them for a basic response and no replies for days, sometimes a full week. I'm not really sure what the folks are doing over there. It was not until we threatened with the law and further action for basic living habitability that they decided to act. And here's another fun story of when they sent icey hot to install our new unit VVV Our new unit came right as Covid-19 was spreading across US (for the first wave). Icey Hot sent a sick tehcnician to our home, to install a heater in my room first. So sick- that he had to leave mid-install and myself and my roommate had to attempt to help the solo technician left install the units. Needless to say they had to return an additional day. And- I got sick as a result of the sick technician sent. Was it covid-19??? we will never know. Apparently the tech was concerned because his wife was exposed to covid in her teacher position. Nice. I will say, Louie (Ching) did act and reimbursed us 1/2 month rent (after I demanded it several times) and money to get a hotel the weekend the sick individual came to our home (a little too late to be honest- after already being exposed- I assume this was to avoid being sued). At this point of the install happening I had already decided to move for multiple reasons. I just got word from the roommate who is still deciding to live there , that the ac has broken again, just in time for the heat wave in the inland area. Although Pasadena has its charm, this management company is really a sorry excuse for a business. The difference of professionalism/ timeliness of repairs and basic human decency at my new apartment is NIGHT and DAY. Unfortunately most renters do not have the choice of their management company but if you happen to come across this as a potential owner/renter, I'd look else where. You'll thank me. read more

It seems like everyone bags on property management companies, probably because they are invisible when doing their job right, and you only interact with them when something is wrong. We just left a 4 year rental with Louie Properties and we were thrilled with their service. We had 2 pipes break at the rental in that time, and Louie was always amazingly great to deal with. Prompt service and great communication. If we had not left the state, we would have rented from them again read more

A small property management company and the staff are professional and responsive. They also adjusted quickly to the Covid19 situation and handled my move-out request seamlessly. Thank you Eric and Cheryl particularly for your service for the past few years. read more

Francis,Eric and Sherryl were helpful in terms of managing properties. Highly professional. Thank you once again -Anoop read more

WARNING!! Louie Properties is a wolf in sheeps clothing! Ching Louie smiles and lies to your face, promises you one thing, and then goes behind your back and does the exact opposite! My apartment was flooded from their upstairs unit and they NEVER fixed it! I've been displaced for 6 months! The roof caved in on my bedroom, my bed, nearly all of my personal belongings. There is no Bedroom ceiling, Kitchen Ceiling, and the bedroom walls, kitchen walls, and the bathroom walls need to be fixed. They left me with a disaster zone covered in tarps and popcorn ceiling particles to deal with. They refused to clean and never fixed it! They did not put me up in a hotel, and they stopped paying for my temporary housing when I went to the city to have them check the popcorn ceiling for asbestos. They do not care about your health or well being. After 3 years of living there, multiple plumbing issues, gas leak for 8 months that their handyman made worse It's clear that they don't care about your health only mini quick fixes. We had mice, and they shoved them down the pipes from the upstairs unit so that they could try to show the unit, and sent the mice into mine! Then they made me kill the mice myself! The neighboring units have had the same problems and they never fixed the pipes with flooding. They have another unit in the building. BEWARE before renting though Louie Properties. They left me sick, sinus infections, and bleeding out my nose, ears, throwing up, displaced and a nearly broken finger from the move, and have not reimbursed a my out of pocket costs, medical costs, cleaning and replacement items due to the flood that their upstairs unit caused! NEVER EVER EVER RENT FROM THEM! I never write bad reviews. I've stayed quiet for 6 months it's time to let people know how horrible they will treat you if you rent from them. I truly hopes that this never happens to anyone else! It's been horrible. read more

See all

No morals and poor business ethics. I was going to lease a retail property from them and had everything arranged for the business. Ching sent over the contract and we had agreements via email and phone conversation. She congratulated me on the lease, and in the meanwhile I paid for furniture, contractors, designers, equipment, and city fees and permits. I spent over $10k in preparation for this anticipated space. Two days before the start of the lease, she and her associates stopped responding to emails and phone calls. Four days later, after numerous calls and messages, she cowardly gets on the phone and tells me they no longer want to rent it to me. She says I can't do anything about it because no contract have been signed. What she did was criminal, because other forms of promises are legally binding. One day you will screw over the wrong person that will refuse to cut their losses and you will be stripped of all you have. To all potential renters, especially commercial properties, beware of this company. They are nothing more than scum behind their fake, friendly smiles. read more

I called Louie properties on a listing that I saw on Trulia. Eric was the agent that was listing the property and I made an appointment to meet with him at the home. My husband and I were interested in leasing the home after viewing it and sent in our application. Eric told us that he would get back to us within a day or two and we didn't hear from him at all. After the 3rd day my husband contacted the office to ask for Eric. He wasn't available so we spoke to the broker and told him our situation and he stated that he would let Eric know and get back to us shortly. We didn't hear from Eric or the broker at all. Why would you list a property and ask us to submit an application and have no common courtesy to call us back???!!!! We both have excellent credit and are more than qualified so it has nothing to do with us. All we ask is that they let us know what's going on and follow up with us to let us know if the owner agreed to our terms or not. Is that too much to ask?!!! I don't think so!!!! How are they still in business??!!!!! Ugh!!! Hate unprofessional businesses that do not do their job efficiently. read more

Ching Louie managed town-homes I represent for a short time. She dodged most of the issues we brought to her stating that it wasn't her responsibility; apparently, only playing bills was her responsibility. Her lack of knowledge resulted in a rise of cost in a communal insurance the owners pay. We quickly flagged a fault in her monthly report with services we didn't receive (that had a separate billing addresses from ours on the receipt). Fortunately, all owners voted to have her fired because of her lack of professionalism and sketchiness. read more

Whatever people said about this company was 100% true. I don't know how could they stay in business for that long. They are unprofessional and lame. Even if they told you they would call you after getting your application, but the truth is: they won't! You are on your own and make all the phone calls to make sure you are on the right track... I do leave great reviews if the service is good. But this one, no! Worst experience ever! And for people that moved to one of their places, be careful when the time you move out. Their intention is to keep most of your deposit by all Means. read more

Was working with them in an attempt to lease a property they managed. The communication on their end was very spotty, I was the one constantly reaching out to see where we were at with everything. The owners decided to lease the property to a different applicant so I started looking for a new property and then about a week later Louie Properties calls me and tells me the applicants backed out. So I agreed to move forward with them and each day was "We will get you the lease agreement shortly" until three days later, still nothing so I went and pursued another property. They did eventually send the agreement but I had already moved on with another landlord. I don't have any experience with them as landlords mainly because I didn't even make it that far with them. read more

I looked over the all the reviews and I guess I got lucky. I have been a client of Louie properties for over a year now and never had any problems. Every time I come into the office I'm always greeted with smiling faces. Everyone is prompt and diligent in their work, and always cheerful. I had called in inquiring about a space I wanted to lease, and was able to view the space the next hour! I had submitted my application and heard from them the very next day! I had the keys to my new space within that same week. They were VERY prompt and kept up with me right away. I do appreciate that they are such a joyful and happy group of people every time I come in. 5 stars! read more

My experience with Louie Properties has been nothing but excellent. Louie Properties manages 2 of my properties, each having 6 units each. They search for tenants, collect rent, fill maintenance request and helped with the purchase of the properties. Ching is a very knowledgeable person with over 30 years in the industry. Her husband has worked with the likes of Barry Berkus and currently works for Marshal Lewis, two very very accomplished architects. Both have been greatly helpful in the maintenance and purchasing of the properties. As for the bad reviews. Not too sure what happened however there is a lot that goes into property management. There is a lot of legal issues and ultimately decisions that are made do not come from the management company but the property owners or the Homeowner's Association read more

I recently purchased an investment income property through Ching Louie (Broker) of Louie Properties in Temple City California and I can only say that my experience was nothing short of Excellent! Ching became my Trusted Advisor and walked me through every step of the process in successfully buying a well-positioned profitable property that met the vision of what I and my wife were looking for. If you are looking for a real estate Broker who is not at all pushy, listens carefully, and always ( and I mean always) has a friendly smile and warm heart, you cannot beat Ching Louie & Louie Properties! Xandro M. read more

I needed to find a new place and without giving too much detail of my personal life and the hardship I was going through...Louie Properties believed in me and rooted for me to get the rental. Since working with them prior to my move in back in January, they have been diligent in responding to me. After move in, they have been on top of getting a new working stove in the apartment and getting the thermos fixed. Louie Properties is a flexible and accommodating company to work with. read more

This sorry excuse of a property management company isn't even worthy of one star to be honest. All of the 2+ star reviews must be submitted from their friends or family. First and foremost, this review is coming from the perspective of a property owner. If you are a tenant looking for a lax, lazy, and incompetent property manager who won't be riding your a$$ over a late payment or a violation you're on the hook for, then I suppose you've hit the jackpot with this one? Ching and her team are professionals at the following: 1. evading every form of correspondence from property owners requesting information and status updates on their property. You can call and email numerous times; hell, you can even visit in person requesting to see documents pertaining to your property! Don't expect a response. Not even a generic "Received. Thank you" government employee response. Seriously. 2. Assisting shady tenants with securing new leases that serve the best interest of the tenant, with a complete disregard for protecting the interest of the property owner. God forbid you make Ching's team do real work and actually have them look over a tenant's proposed lease agreement to see if there's anything in it for the property owner, or if the protections are still in place. 3. Don't expect any kind of meaningful advice / strategy from them on trying to make your property more competitive in the marketplace. If you played Monopoly enough times you could probably pickup a few pointers that would be more helpful than what they could provide. 4. Every now and then, they'll send you a mysterious invoice for their hard work of collecting a past due rental check and cashing it on your behalf for you (even though a contractual agreement for such service never existed in the first place). 5. Customer service - what's that? 6. They make Spirit Airline's Customer service look GREAT! Sure, their rates may be the best, but the old adage "you get what you pay for" definitely holds true here. In short, you're paying for a lazy check collector and nothing more. Everything else - - you're on your own. read more

We are so thankful that Louie Properties has helped us as a renter, buyer and now as a Landlord. First We were a renter who needed an agent to look over the contact as we were not familiar with those lengthy forms after 20 years overseas. Since then they have helped us negotiate with the seller when we decided to purchase a house and now we are landlords. In every situation, Ching and her team at Louie Properties were there for us every step of the way. We have no hesitation to recommend Louie Properties to anyone who needs professional help in any real estate transactions. read more

After my own personal experience with them and reading the Yelp reviews in hindsight; I believe dodged a bullet. Everything the bad reviews are stating are simply true (they wanted me to put down an obscene down payment [probably in an attempt to steal it later], and are dishonest/unresponsive at best). Absolutely unprofessional. If housing was not at the price it is in LA, I cannot imagine how they would be in business; simply too much competition to be that obscenely bad. That's fine, I'll live elsewhere without having to worry about them. read more

I use Louie Properties to manage my rental. They're very professional and personable. They are very responsive to calls and emails and seem very reliable and honest. The renters said they were very responsive to their requests as well. Very happy with them! I would recommend them if you're in need of management services. read more

Louis is a awesome lady. It's really fun to talk with her, and you will learn a lot from her.

Renter beware! Sometimes I wonder how a place that has such a bad way of conducting business can survive during these times, well somehow this place louie properties has found the secret. I had to deal with this place for an entire year. Whenever I had a problem, they would make excuses. One time my roof had a leak and was flooding my master bed, it took them 3 weeks to finally send someone, the person they sent was unlicensed and very rude. So I found my own contractor and paid out my own pocket. I got 15% of my deposit back when I moved out, had to take them to court and fortunately the judge ruled in my favor. The stories go own however I just want to give u guys a heads up, theres many other places that practice good business. read more

I have property in LA but most of time I'm away from the town. A friend of mine referred me Louie Properties. The manager explained me the details agreements patiently. She has a great personality. read more

Nightmare to deal with!!!!! Try to rent a retail property in Alhambra, returns all the paperwork within the same day, paid the credit check, then nothing....... no emails no phone calls. I tried to call so many times emails... after 2-3months got a call yes my application is accepted. When I am ready to occupy? NEVER!!!!! read more

I've been living in this apartment for almost a decade and we never had any problems before Louie Properties took over management. Despite the rent being ridiculous for a 1 bedroom apartment Louie Properties always manages to get the cheapest plumbers, electricians, and handymen to basically hold the apartment together with paperclips, gum, and duct tape. __________________________________________________________________________Update: They have improved a lot since the time I posted my last review. They are much nicer and no longer personally call people to voice the complaints of a single tenant. read more