We went in to check out cars and prices and ended up leaving with one because of the great people…read moreespecially Jaime that help us out in what ever he could so we could drive out with what we were looking for and with a great price Very very satisfied with the service of Jaime really recommend anyone with him to go to him

They bent over backwards addressing issues in a vehicle I bought…read more Friendly and kept me well informed.

I tried to cash a check written to key bank they told me they can't cash checks over 1,500$. I…read moreasked them if I could open an account and deposit the check. They told me they would not open me an account for me and walked me out the front door. I'm a disabled and a person of color. Do not come to this branch unless you want to be treated like a criminal. Anne Zablan The Branch Manger will deny you opening an account without even knowing your first or last name. I see why they have a one star review discrimination is one of the reasons. Only come to this location if you're ready to get looked up and down and told to leave.

I do not have an account here. This establishment did help me without much of a problem. I came in…read morewith a check drafted off of a business's account. They treated me like any other person. Pros: On site private security Private parking lot It was SOO quiet. Helped my anxiety a lot. Cons: Heavy traffic area I wish I got names, but I did not. I guess I was in a hurry. Even without an account, my business was completed I wasn't in there more than 5 minutes. I am highly pleased with this branch and if I got Key business, I will bring it in here. Well done Burien branch and thanks for making my transaction easy.

Not much to say.......It is a drive thru only so it is super convenient and never too busy. I am…read moreusually in & out within a matter of minutes. The tellers are always friendly as well.

My mom came this morning around 12 am to withdraw $1,500 and the teller gave her only $10 and $20…read morebills, I can't believe a BANK don't have $100 bills not even a single one ???

Need 24/7 customer service I recently deposited money in an ATM and it malfunctioned canceling my…read moretransaction but did not return the deposit no way to get ahold of anyone leaving the ATM trusting I will get my money back is not something that should be left up in the air until they open on mon morning Or maybe the satellite locations should except cash deposits the ATM is great for some things but not for all Still stressed

I've been a member for over 30 years. Each year their customer service gets worse! I stay…read morebecause it's a pain to move. I love credit unions just not BECU anymore

Thanks to Lauren at the drive-through today Chase bank gets one star. Yesterday I walked into the…read moresame bank and I did a cash advance. I have an account here. I've been banking with Chase probably for 30 years. All I wanted to do is cash advance same thing I did yesterday. Today I pulled up to the window and the guy as soon as I pulled up, grabbed the woman name, Lauren, who told me I couldn't do it And she said the other person needs to be here and I'm like it's a pin number. It's just a pin number. What do you mean. It's a card with no name on it. She refused my business and as I drove away, I was so annoyed. I hit the curb. Thanks Lauren for ruining a 30 year customers day.

Vice President Lauren Sasnett was so helpful in notarizing some travel documents! This is a great…read morebranch, they always ask how they can help! Nice folks and they speak Spanish and Vietnamese for their customers!

Two hour wait to add a signer on an account, and no restrooms for customers. Every customer face in…read morethe place had an unhappy, frustrated, or angry expression. Hire some staff to serve your customers.

The branch workers still your money and would make you go through rabbit holes and no straight…read moreforward resolutions and chain of command and NO ACCOUNTABILITY whatsoever. Worst Bank branch

This has been a terrible experience. A month after I switched my information had been stolen from…read morethe banks own system. Then someone tried to make a fraudulent charge. They caught it, and cancelled my card. I went in to get a new one, and they said with fraud I have to call a number to have it reissued. They said I can just come yo a branch to get money..but there are so few. When I called the line, I waited on hold nearly 40 minutes to be told it sould be 7-10 says, and "No, we cant expedite it." When I expressed feeling frustrated by this, they responded in a sing song voice, "Is there anything else? ..well have a nice day". A simple human connection and acknowledgement can go a long way with customer service. Oh..and I went in to fund my savings on my new account, and was told it was closed. "We can go in back and get it set up again. It wont take too long. We close all accounts with a zero balance for 2 weeks. You can just open it again". As soon as I can switch my auto deposit Im leaving this substandard bank.

Linda, Chelsea, Scott and anyone else I get the privilege to work with at this Umpqua branch is so…read morefriendly, helpful and wonderful to work with. I've been a customer for years and have always had great service and care. For those who are giving 1 star reviews for showing up after closing hours, with all due respect they honor their closing times because they have after work lives and they service with care during open hours. We ought to arrive BEFORE closing hours, not after.

This is the poorest excuse for customer service ever!!! Too…read morelazy to count coins with the dumbass excuse that unrolled coins aren't accepted. Quamari has a problem counting coins that aren't rolled, even though there weren't enough to fill a roll.

If I could give any lower rating, I would. Someone, I assumed was training, was sitting awkwardly…read morebehind the person helping me. The associate did not introduce the person, the trainee introduced themselves. Forty minutes and two different associates, not counting the trainee, my request was not completed. It what a waste of time. Also, asked for water, we were told to ask someone else to go get the water from upstairs. The worst customer service. And now this! As I stated, no transaction was completed! This is a summary of my visit. Why do I need to refer to fee and info schedule on deposit products and credit products!!!! I made a call to see if there was an account opened and now another 40 minutes later, there wasn't so why this letter worded the way it is makes you think there is an account opened?

I had an absolutely amazing experience purchasing my Lexus RX 350, and I want to give a huge thank…read moreyou to Wineska in Internet Sales Management. From the very beginning, she was honest, transparent, patient, and incredibly thorough throughout the entire process. She never made me feel pressured and took the time to answer every question I had. Buying a vehicle can be stressful, but Wineska made the experience smooth, comfortable, and exciting. Her communication, professionalism, and genuine care truly stood out. I also want to recognize Juan and William for being so helpful, welcoming, and professional during the process. The teamwork between all three of them made this one of the best car-buying experiences I've ever had. Thank you all for going above and beyond -- I absolutely love my Lexus RX 350 and truly appreciate the outstanding customer service!

I found Chris @ Legend Auto Sales through TikTok and noticed he had a lot of testimonials from…read morecustomers who were able to purchase phenomenal vehicles with him, even without the best credit. Chris and I began my appointment @ 9am Saturday morning and by Saturday afternoon, I left Legend with a BMW I absolutely love!! I'm very grateful Chris was incredibly patient throughout the entire process! I'll admit ... there were a few moments where I got frustrated trying to understand some of the paperwork, and I jokingly called him a " scammer " a few times while I was confused. Smh! Chris stayed calm, professional, and continued explaining everything without showing any annoyance. He had perfect customer service even when the customer (me) wasn't perfect, lol. I also want to give a lil s/o to David in finance! He ended up working the numbers so that my monthly payment was about $100 less than what I originally expected, which was a very pleasant surprise. He also explained everything clearly thoroughly and made my convoluted financing process easy to understand. Overall, everyone at the dealership was very down-to-earth and genuine. I didn't get any shady vibes at all, which means a lot when buying a car... lol. Anyway, I've already referred friends and family, and I will absolutely come back here in the future if I need another vehicle. Chris is phenomenal! Thanks again, Team Legend!!