I have not bought my car yet from Longo Lexus but I am on the waiting list. First, The salesman Marc Fata has been working with me for 5 months now. From the time He answered the phone til now, he has been updating me constantly on the status of the car. It is a new style and in high demand so there is a long waiting list. I have bought a lot of cars in my life and dealt with a lot of salespeople. Marc has been the most helpful and professional. He treats you like a brother and puts a lot of effort in. You just don't find salespeople like that anymore. Thank you. Also, the dealership is very clean and organized. It made me remember when I sold cars and actually miss it. Also, wanted to mention that i have checked with many dealerships and no one can even get close to the deals that Longo gives you. There is no reason to go waste your time anywhere else. I went to Glendale Lexus and they didnt take me seriously there. I will patiently wait for my car and give my business to a place that makes me feel like home. I would give 10 stars if it was possible. read more

Thanks Jackson so much !!! I had been to Longo El Monte 3 times. First time, I had no idea what I should buy but Jackson did not mind. He served me very well, very patient and never push me to make a decision immediately He supported me 100% to let me have my car ASAP and drive test all cars I want Asked all my requirements to showed me the suitable car for me Again thanks Jackson read more

Longo Lexus - IS300 - Car Dealers Near Me - El Monte, California

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Please be wary getting maintenance done here, especially if you have elderly family members. My mom paid a few hundred only $ three months ago, which included all the inspections, tire rotations, new battery and wiper change/installation. The sales rep was quoting another $400+ to do mostly the same inspections, tire rotation PLUS inspections for the battery and wipers. Not the consultant we need, if they are just trying to push the same sales every time the car is brought in without acknowledging the previously done work. My poor mom was stressed out and assumed it was just going to cost so much again in such a short time. read more

I just bought my first Lexus from Sergio Orozco and his team ( Stephen Tran, Robert and Brooke Perez)They made this experience so enjoyable. Robert helped set up the car and explained the tech to us. Stephen handled the paperwork. Brooke put me in touch with Sergio. The team made it happen. This is my third purchase from Longo. Each time Brooke has put me in contact with great team members. Customer service is the best here. I will continue bring my business here! read more

Longo Lexus - My wife and a brand new Lexus RX. - Car Dealers Near Me - El Monte, California

James from the loaner department was awesome! He is a great conversationalist, who is extremely pleasant to talk to. James help make the process smooth and bearable. He embodies the great service of what lexus provides for its customers. Keep up the great work Lexus, you guys are doing great! read more

This review is specifically for TONY MINARTO! Best salesman hands-down in LA county! We walked in without a appointment just to shop around, he right away greeted us asked if we needed any help so we took his offer. Did everything he could from point A to point B, I mean what salesman goes out of his way to a walk-in clients . He could have not made it any easier to making a purchase go smooth and stress free . Knowledgeable, funny and he cares for his clients. Really exceeded my expectations and I will definitely come back and I will also be referring a lot of people to him! GIVE THIS MAN A PROMOTION Longo Lexus he deserves it! Thanks again Tony. - Gonzy & Mary read more

Best dealership for miles! Always treated with a great attitude from all the staff. From check-in to pick up everything is always done to perfection. Frank L. is my service advisor and he is always there for any questions and/or concerns. Very professional service and amazing hospitality from Frank any time of day or day of the week. Been coming here for years and plan to do so for many more. Thank you Frank and the team at Longo Lexus! read more

Just wanted to briefly express my overall gratitude for such an amazing service experience. My service advisor David Parada goes above and beyond to make sure I have the best experience whenever I have to service my vehicle. I have to express how impressive the entire Longo Lexus Service team is every single time I have been there. I highly recommend Longo Lexus Service and if you need to use their services I suggest asking for David Parada or Jim Palmer. read more

Tomson Diep was our sales rep at Longo Lexus and he did a great job of advocating for his customers. He was very patient and helped looked into all our questions and request. We appreciate his kindness and willingness to follow up so much. Additionally, all the staff at the Longo Lexus location were respectful and had welcoming presences. Thank you to Tomson and the Longo Lexus team! read more

I was in the market for a used Lexus, my last couple of cars have been pre-owned to take advantage of the steep depreciation on new cars and although the market is a little crazy there are some good deals to be found. Looking online I found a 2020 ES350 at Longo that looked interesting so I wanted to take a look. We dropped by on a random Wednesday evening without an appointment. Guess that was the wrong move because they had changed their sales hours and it was just a few minutes before closing. (door sign says 8pm, website said 8pm but receptionist said 6pm) Uh, ok.. no problem, right? My previous three cars were purchased after the dealer was closed without an issue. Puente Hills Toyota, Longo Toyota and Diamond Bar Honda all stayed late to close the deal. So I ask reception to speak to a sales rep and I get the reply that sorry, the Manager says they don't have anyone to help me. Really? No one wants to come get my information, ask me what I'm interested in, give me a business card? Can't show me the car today? Okay, let's make an appointment... Where's that famous Lexus service? Where's the basic salesmanship? Longo dealerships have had our family's business for years, several Toyotas and Scions and even Nelson Honda across the street. But that was then and this is now... we will not be back. We just purchased my second car from Shift.com last week and we received excellent customer service and a great price. These traditional dealerships are going to have to step up their game to compete with these new online car dealers. I'll drive a little farther to have my new pre-owned Lexus serviced at Lexus of Cerritos where they at least tried to show a little more interest in selling me a car! read more

Longo Lexus - 2014 Lexus GS350 F Sport purchased from Shift.com - Car Dealers Near Me - El Monte, California

I just wanted to share my wonderful experience at Longo Lexus. Tomson was salesman and he did a wonderful job. He was extremely patient and made the purchasing process smooth. My aunt and I bought two vehicles from him on the same day due to his patience. read more

Don't come here if you're dressed like a poor person. We came to Longo because I knew Toyota and Lexus was right next to each other. First stopped by Longo Toyota to look at the RAV4 hybrid. Spoke to a nice gentleman that told us there was a 3 month waiting period from order and all the vehicles out in front were already sold. He then advised if we wanted to look at the car, there were a few at the used lot, we weren't interested in used, but definitely wanted to check it out. Looked at it and we wanted to get one but it felt awkward not to test drive it before buying. So we go to see the Lexus NX hybrid line, it's only $10k more and it was there in the lot right then and there, not 3 months later. We go in, see the nice LC500, then tried to get someone's attention. This guy comes out and i asked to see if we could just see the NX. Not verbatim but it went roughly like this. "Sorry, we need a deposit before you can see inside the car." Yeah...we're going to buy elsewhere. read more

Sales guy Steven did not want to sell us a vehicle and discriminated us for being Latino. 1. When we arrived on site, Steven refused to meet us outside by vehicles. He insisted we walk inside office. 2. After 5 min Steven finally met us outside and we saw vehicles but would not offer me to test drive a single one(I had mask on too). He insisted in working out the numbers for vehicle first. 3. Once we sat down to discuss numbers he wanted to run my credit, mind you he did not offer to test drive a car! I have owned 5 vehicles and Steven kept lecturing me about leases and down payments. I have financed with Toyota, Honda, and Kia/Hyundai 4. Steven disregarded everything my husband would ask regarding questions, concerns, and comments (valid ones specially if you're trying to lease/purchase $47,000 car!) 5. I am never coming back to Longo. Only other races get treated well here. read more

UPDATE: I reached out to Lawrence as was requested by Kary in the reply and left him a voicemail. Surprise surprise, I never heard back. We ended up buying through Lexus South Bay and had a phenomenal experience, see my review there for more info. My family has bought 4 or 5 cars from Longo over the past 20 years, including my 2016 IS as the last one. I'm in the market for a new car so naturally I reached out to them to quote. The initial call with the sales team was helpful as he helped me realize I didn't need certain options and we lightly discussed pricing and the discount they were offering seemed interesting. Then things went downhill. It took multiple calls and texts of follow ups to simply ask for a quote so I could get the full details. When I finally received the quote, it was basically at sticker without the aforementioned pricing we had discussed -- basically back at square one after wasting days on chasing them. I called another sales team member and he was nice, but after we got into pricing and I showed him another more competitive quote and asked to negotiate, I was surprised to learn Longo wouldn't at minimum match given all the years of business we had done together. It's never fun to feel like you're trying to follow up with these people to take your money, but that's kinda how this ordeal has felt. I used to religiously tell my network to go to Longo cause they'd take care of you, but I can't get past this most recent experience to do so anymore. Oh well, every end is a new beginning I suppose. Hope others have better luck with them but mine seems to have come to a sad end. read more

This is my first experience with Longo Lexus, and I can say, man! what a great location and the experience is just phenomenal. I was taken care of by John Yang as my advisor and he was very friendly, professional, and very knowledgeable of my car information. He was able to help and choose the right service that best fit my needs for my car. He wasn't pushy on purchasing services that I didn't need and helped me narrow down to the right service requirements for this time. I will definitely be coming back to Longo Lexus and definitely look for John Y as my service advisor as I give him my complete trust and business. Keep it up Longo Lexus! read more

I am really thankful for tony minarto and Lawrence tiang for helping us with the perfect car for my growing family. What can I say, they both went above and beyond for us and we are thankful read more

Seriously the worst experience I encountered so far, went there around 10.30 am on Wednesday, May 26,2021. The salesman name Van phu I believe was so hard to deal with. I literally was going to buy the car in cash but he made very hard to communicate with. I went for test drive and he required auto insurance this and that. I totally understand if that's the policy however I'm first time buyer and he didn't even want to explain and just went inside and refuse to talk to me. Also the lady in receptionist also terrible, she said " nobody available right now to assist you " Are you for real ? How come you said that to customer? You lost your customers with your attitude bitch! Went to AUDI PASADENA, bought in the same day with cash. No necessary auto insurance to test drive and very good assistance compare to Lexus! read more

Marc Fata at Longo Lexus provided such excellent service and made the process so smooth. On top of that he's the most friendliest salesman I've ever met. After a brief small talk, he searched for the exact model and options and had it ready for a test drive. From that point on everything just continued to flow so seamlessly all the way thru the finance dept. I couldn't be more thrilled and happier with my new car purchase. Once you meet him, you'll understand why he makes the car buying experience such a pleasant one. Thank you Marc! read more

Worst service here, appointment at 10:15am, got here at 10:10am, don't get call till 10:45am. Just for oil change, it doesn't get done till 2pm. My old car Toyota Corolla had better service than this. read more

We dealt with Ray and Hieu. Both of them are true professionals and treated us like family. The price was fair and the entire process was the easiest we have ever experienced. I would recommend this dealership to everyone I know!! They are no pressure and all about giving you the best experience. read more

Longo Lexus - Car Dealers Near Me - El Monte, California

I had a very pleasant experience with sales agent Luis. He was able to get me a great deal on a lease for a brand new ES 350 model. Was able to trade in my old lexus for a brand new one. Would highly recommend, great staff and quality service. read more

George King was amazing! We had an easy time without pressure or anxiety. Wonderful experience with Longo Lexus. No haggle dealings... honest and up-front prices. George King was easy to work with and handled everything from my trade-in and the purchase of my new car. Financing was simple and fast. Mr. Clubb set us up quickly and efficiently. We were our of the finance area in 10 mins. This was a pain free experience. We went from choosing the car to trading and completing financing it within 3 hours (which is very fast for those who know how long car buying can be). Thank you for making us first-time Lexus owners! We are SO happy! read more

James from the loaner car department was so coooool and he got me the car I like, thank you James, will be back for service because of you! Big plus++++++. read more

Longo Lexus - Nice car!!!! Bad ass!!! - Car Dealers Near Me - El Monte, California

Came in for a 10,000 mile service everything was great until loaner dpt. Long story short I wanted red es hybrid for loaner because it was there and wanted to try the es hybrid but loaner dpt personal who worked(female) on 5-29-21 8:30 morning replied " what car do you drive?" What kind of question is that? You are going to let me choose what kind of loaner car I can have depending on a car I drive? I drove all the way from Anaheim because I liked the experiences that I had at this dealership, but not anymore. I will take my business at Westminister Lexus now. read more

Life circumstances, aka drunk/high drivers, means that I end up here for a new car. So, I purchased my 5th car from Longo Toyota/Lexus. They used to clean their cars before offering them for sale, not anymore. My car had dried liquid stains on the center console and food crumbs all over the floor. They eventually agreed to clean the car but the lengthy argument over this issue felt unnecessary. read more

From first speaking with Ray Huang, our experience was fantastic! He was very helpful, professional and courteous. Nothing felt rushed. This was the most professional and clean dealership we have visited. Ray waited for us to finish with the finance department so that he could show us around the new car. This says a lot because we visited late and other employees were leaving to go home at this time. We highly recommend working with Ray Huang for your Lexus purchase! read more

I've been a long time customer of Longo Lexus and prior to that a customer of Longo Toyota as well as a few other competitors. The main reason I keep coming back is because their products are solid and most importantly their service is top notch. This review is focused on the service department and not the sales, as my latest visit was for the regular service and rim repair. My go-to service advisors are Clement "Clem" Cisneros and Frank Lorusso. Frank has been part of the service department since the mid 90s and his experience shows. He is extremely knowledgeable when it comes to all vehicles in the Lexus line and is extremely patient when explaining issues that I encounter with my car to me so I can make an informed decision on how to proceed. He is always accommodating when it comes to my volatile schedule and works with me closely to address any questions I may have. I have known Clem since he started in 2009 and he has always made it his priority to make sure that the problem I had was taken care of properly the first time around. He understands the value of everyone's time and he gets to know you as a person since he treats you as part of the family. Recently, I brought my car in for the basic 5k service, which would normally take about an hour (maybe less depending on how busy they are); however I also needed my rim repaired due to an unfortunate encountered with a driveway median while badging into work. Long story short, the rim has seen better days and I decided to try out their rim repair service since it was less than a hundred bucks. Due to the rim repair, Frank recommended that I leave the car so they can have the repair cure and also to give the tech time so he won't be rushing it. They outfitted me with a loaner vehicle and I came back a couple days later. The 5k service went as expected but the rim repair was where they shined. The rim came back great, and while it wasn't like how it was when it came from the factory, it was pretty dang close. Now I truly understand that by taking the car to the dealer for repairs, I am going to be paying more than I would if I took it to the corner mechanic down the street, but what I am getting in return is peace of mind that my issue will be resolved; the level of service I expect is also what brings me back. Both Clem and Frank goes above and beyond to make sure that I am well taken care of when I bring my car in and that level of service differentiates it from the other dealers around. They make me feel like part of the family. Thanks for everything! read more

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The Sales person (Eric Garcia)was top notch. Knowledgeable, not pushy, and just awesome he gets 5 stars+ but my experience with the finance manager was not a pleasant one. The minute he heard I was not interested in all the extra they sell like extended Warranty, some tire and wheel warranty. Anyway he was pleasant and friendly in the begging but after we told him we were not interested he completely changed his behavior to rude and looked mad the whole time after that. We felt uncomfortable but we really need the car, if it was on different circumstance we would have ask for a different person or cancel the purchase altogether. I want to give this a two star but I feel that would be unfair to Eric the sales person which we were so happy with. He really went the extra mile to answer all our questions and worked around our busy schedule. read more

Longo Lexus - 2022 Lexus IS350 - Car Dealers Near Me - El Monte, California

We finally picked up a Rx 450h 2022 after months of waiting due to the shortage of cars in the market we couldn't be any happier! I highly recommend anyone looking for a Lexus to visit this dealership first. read more

Longo Lexus - Rx 450h 2022 in eminent white pearl - Car Dealers Near Me - El Monte, California

Expensive and not very honest or competent. I'm disappointed as I thought Longo was very reputable 1) I called in to inquire about transmission fluid change. The service manager called back and informed me that it's not recommended at all and could potentially damage my transmission. However, if I wish to proceed, they can. That's a load of BS. If the fluid change was done incorrectly, or if the mileage was too high and it's never had a transmission fluid change, then yes. But that's not the case. So either they are not very competent or want the transmission to kaput after 100k miles 2) I recently found out my friend took her car in for an oil change and brake inspection. They charged her $200 for a brake inspection. What a joke. That should be complementary. Customer survive was poor as well. When we brought up coupons, they gave her attitude. read more

OVERVIEW: 4 days for minor routine 10,000 mile service & detail with appointment. MON (day 1): drop off car for low level service & detail. TUES (day 2): estimated date for completion. Maintenance completed at around 1pm. No phone updates from Longo. WEDS (day 3): new date for pickup because upholstery was still wet from detail on Tusesday evening. THURS (day 4): 2nd new day for pickup. I got call at end of business Tuesday that the car won't be ready until Thursday. ORIGINAL REVIEW: This is for the Service Department. Generally my experience has been mixed. From adequate to excellent, depending on the Service Advisor (pro-tip: get a woman service advisor, they are excellent, the others are adequate at best). This time I'm just fed up. I set up an appointment for concierge pick up/drop off of my car from my home, with a loaner, on Friday for Monday for a 10,000 mile service and full detail. Easy, right? Wrong. Mon (day 1) morning at 8 am, someone calls and says that because of the detail, they won't be able to return my car until the next day, Tues (day 2). I was originally told that this is because it is due the concierge pick up service. I've had a scheduled maintenance and full detail done on my car several times over the past 9 years and it has always been completed same day. It is now 4 pm on Tues (day 2) and I still haven't heard back from Longo about 1) the status of service, 2) whether the car needs any work, 3) the detail, or 4) when in the world they plan on bringing my car back to me. For that matter, the only time they proactively called was 8 am Mon prior to picking up the car. They did return my call & leave a message at 9:30 am. Other than that, radio silence. I wonder how much longer I'll have to wait to hear from them? UPDATE #1 I heard from my service advisor who proceeded to be arrogant, defensive, dismissive, and condescending. I have never in my lifetime been treated so rudely by any Service Adviser. Admittedly, I was a little hot, which I regret, but that was also after waiting 2 full days for any news or updates on my car for a simple maintenance & detail. In all honestly, if Longo called and kept me updated as to the work and delays, I would not have been nearly as frustrated. A little communication goes a long way. When I told him that in the past my car was serviced & detailed in one day multiple times over the past 9 years, he said that was "impossible" and to "prove it". I suggested he check my records since the work was done at Longo. When making my point he said "let's not point fingers". The maintenance was actually completed yesterday (day 1) at 1pm. At no point was I updated as to the status of the job. He then said he there was no detailer available and it couldn't be done until this afternoon. I made the appointment on Fri and they knew the car was coming in on Mon (day 1) for 2 full days. The detail was done at some time on Tues (day 2). As of this moment, the car is still wet & not ready for delivery until Weds, day 3. Originally on Mon (day 1) I was told it wouldn't be ready until Tues (day 2) because it was the concierge pickup service. Today I was told because they couldn't get an available detailer until Tues afternoon and that the car wouldn't be dry until Weds. So is the delay due to the 'concierge service' or because they couldn't get a detailer until Tues? UPDATE #2: So Tues (day 2) evening after speaking with service advisor, he left a message saying Longo will not be able to "complete" the detail until Weds (day 3) & it won't be ready until Thurs (day 4). This makes no sense since on Tues (day 2) evening the service advisor said the car is wet from the detail & needs to dry and will be ready Weds (day 3). This really feels like some sort of flex. UPDATE #3: As of Weds (day 3) morning, SA told me the detail team hadn't even started the job as of close of business Tues (day 2). I made an APPOINTMENT on FRIDAY. They've had the car since MONDAY. It's not like I came in unannounced. PRIOR ISSUES: FWIW, this isn't the 1st time I've had problems. I'll spare you the details because the issues were resolved in a reasonable amount of time and communication was effective. PRIOR OUTSTANDING SERVICE: I mentioned having women service advisors. Neither woman works there as a service advisor anymore, but their service was consistently OUTSTANDING. They absolutely spoiled me. They kept me updated as to the progress of the repairs. Everything was done in a timely manner with excellent customer service. Naturally, both were promoted. I seriously could go out for margaritas with both lovely ladies. PRO-TIP: Longo (I know you're reading this), you NEED to actively recruit and hire more qualified women in all departments. Most certainly in customer facing departments. They are your greatest assets and would attract & retain more customers. read more

Brought my car in for service on Oct 8th and was provided excellent customer service by Rene Reynoso - highly recommend!

Here's the thing, the sales told us that we cannot test drive the car unless they did a hard pull credit check on us even if we don't finance. I checked online, it doesn't indicate this requirement. I couldn't get his name because his name tag was covered and he didn't introduce himself to us. But he's a really tall and pretty fit man. So I guess they don't want offer the service to us and we just left and will buy from another dealer. read more

I've never had a bad experience at Longo Lexus in El Monte. They are conveniently located off of the 10 freeway. Customer service has always been top notch and efficient. It's been easy to book appointments online as well, which is convenient especially during these times when time is of the essence. Even without an appointment, they are usually pretty good about making things efficient. They also provide complimentary service vehicles if needed. read more

My family is happy with the Lexus 2025 ES 300h that we recently purchased. My dealer, Tomson Diep, deserves a particular thank you for all of his assistance and guidance in getting us the best offer. My family's favorite dealership has always been Longo! read more

The service consultants are an essential part of auto dealership and their performance make critical impacts on the new business and the retention. Mr. John Yang at the Longo Lexus is one of many amazing service consults who excels at gaining trust from the clients and keeping them happy over the long run. I used to get maintenance services from a different Lexus dealership much closer to home since I purchased a new Lexus UX250H in 2019. However, that dealership had some management issues and service consultants changed quite often there. There was not a consistent point of contact each time for service. The worst finally came in winter 2021 when my one-off service consultant at the former dealership didn't return my phone calls regarding the need for tire replacement. I waited until the last minute and was desperate in need of new tires for my ski trip on the next day. It was almost end of day when I finally visited Longo Lexus as my last resort. I was fortunate to be assigned to Mr. John Yang. He listened to my issue patiently and didn't rush to close the case given the late time. He understood the urgency concerning my request and was responsive and supportive throughout the consultation. To my rescue, Mr. John Yang called up his mechanic contact and ensured my tire replacement could be done before the closing time. He literally saved my family trip! When I came back I called Mr. John Yang's office to ask about something. I didn't leave any voice or text message, but to my surprise, he returned my call proactively and offered to help. What an exceptional service Mr. John Yang provides! I strongly believe Mr. John Yang is passionate about servicing clients at Longo Lexus and his sense of happiness is contagious! Yes, he gained our business and trust and will for sure keep us happy over time! Kudos to Mr. John Yang for a job well done! I look forward to coming to Longo Lexus for years to come with your support! read more

I've been looking at the ES300h or the ud hybrid for six months. I've been at the location a handful of times and went downstairs to look at the fleet of cars. There isn't one sales person down there. It's sad because Since I have a Costco auto membership, they're the only Lexus dealership which works with Costco. Guess they don't want my business read more

This review is for Jackson, the most kind, patient and informed salesperson I've met in a while. Not only did he go out of his way to help explore options for us but he took the time to explain every detail without pressure. It's a refreshing change from what the car industry is typically known for. If you are in the market for a Lexus, I highly suggest you work with him. He's the best. read more

Marc Fata is the best! We are so beyond happy with our purchase and he was so helpful and incredibly kind!

I thought the sales team at Longo Toyota was crap, Lexus was worst! You would think a luxury car dealership would be nicer. Their building is crap. They do not offer you water or coffee when you come in in the morning. You basically walk into an ugly office set up. Came in for 2 cars, worked with a sales lady who really did not take us seriously at all. They take forever to even work out a starting price to try to sell at. The states MSRP is the best they can do. They really need to train these sales people that car sales is a back and forth bargaining marathon. We just looked at her prices and left. Got called from a customer service rep and I told them the sales person was crap and if they want my business, I want to work with someone else. They said they would have someone contact me back asap. No one called. Go to Glendale Lexus, WAY BETTER SERVICE AND FRIENDLIER STAFF!!! I just bought two cars here at an amazing price!!! December to Remember, but not at Longo Lexus! read more

Longo Lexus - Terrible Entrance - Car Dealers Near Me - El Monte, California