My husband and I hate shopping for cars so much that we actually did an Overseas Delivery for our last car purchase in order to minimize contact with salespeople at a dealership! When my almost 85 year old father unexpectedly announced he wanted to sell his 2005 Lexus LS 430 with 47,500 miles and lease a new 2022 Lexus ES 350, we were very worried about the sales process. Especially due to language/communication issues and the fact he'd never leased a car before. We live in NorCal so we couldn't visit dealerships with him but lucky for us, he met Linda Hur at Longo Lexus. Linda listened to my fathers needs, patiently answered his many questions, made helpful suggestions and recommendations, and applied absolutely no sales pressure. After some consideration, my father decided to move forward with the lease. While waiting for their new car to arrive, my parents sold their second car so Linda offered to deliver their new car to their home. Not only did she deliver their car, she took time to explain the car's features, program their seats, and program their garage opener! When I reached out to her to ask for a Korean-language owner's manual requested by my father (I wasn't able to translate the English version on Google translate nor was I able to locate a version for purchase/download), she searched Lexus' Korean sales site and managed to find a manual for another Lexus model since they don't sell the ES 350 in Korea. WOW, who does that these days especially after the sale is made?!? Linda treated my parents with genuine care and respect and my parents couldn't stop raving about her. You would have thought my parents were long family friends of her parents! It's very reassuring to know there are car salespeople you can trust to provide excellent customer service and sales support even after the sale. We highly recommend working with Linda Hur!!! read more

Before I enjoy my new car, I need to give credit where credit is due! I did not expect this outcome nor did I expect I would buy a car from Longo but MARKC FATA is the man! I had reached out to him inquiring on a car that I had my heart set on. From extensive research I understood this car was hard to find due to the color combinations and specs but everything changed after speaking with Marc. He was not pushy or demanding. He was compassionate and listened and answered all my questions. Although the car I wanted was not available I decided to stop by the dealership to get a glimpse of what they had in stock. After meeting Marc I was 1000% sure I was going to buy a car from him. Right off the bat we clicked, and his sense of humor and honesty is contagious. Having a salesperson who listens, picks up your calls, texts you back is undeniably a winner. Marc was straight forward and did not beat around the bush. He asked questions like why do you want this? What's important to you in the car buying process? He suggested a car that I would have never picked but after a quick test drive, and running the numbers, it was a no brainer. I had called several dealerships prior to meeting Marc and I can honestly say NO ONE provided me with the service Marc and Longo Lexus did. He made the car buying experience simple, quick and FUN!!!!!!!!! I got my dream car and cannot even begin to express my gratitude to Marc. Keep shining Marc! We need salespeople like you to make life easy and effortless. read more

Service writer RUDY IS outstanding. Fantastic customer service . It Was a pleasure dealing with him.. Phil Raiman... read more

I always have the best purchase and service experience here! Today was no different, Esther was amazing! She was so helpful with finding my house key lost for the last few months under my seat. Thanks Longo for always making my experience positive! read more

We came in looking for a Lexus NX250 and had the pleasure of being helped by our salesman, Tomson Diep. He did a fantastic job in getting us what we need and worked with us throughout the entire time we were here. He was extremely professional, friendly and accommodating. If you're looking for a new Lexus vehicle, do not hesitate to come in and ask for Tomson Diep. He will do everything he can to get you the vehicle you need. Highly recommend and will come back again to purchase another vehicle from him. Thank you, Tomson Diep, at Longo Lexus! read more

Thank you Matthew for helping us! I found my dream car! The process was fast. I recommend Matthew read more

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Great dealership. Highly recommend this very professional business. Ray Huang was a real pleasure to work with. Great customer service. I live in Santa Monica and it was well worth the drive. read more

My wife and I wanted to upgrade our luxury car buying experience to whole new level. We made an appointment and went to Longo Lexus with expectations. The moment we arrived we were cheerfully greeted by a receptionist. The Showroom was very inviting. We informed her of our appointment with Tomson Diep and she proceeded to page him. We met and sat down with Tomson. To our surprise, Tomson was completely prepared for our appointment. The paperwork, the model of the car (RX350), and the preliminary financing was all set and ready to go. The whole process was smooth and easy. Tomson really put in the work to make sure that our expectations were met. Honestly, he went above and beyond to complete the deal. He will be our go to guy for our next and future Lexus cars. Thank you, Tomson, for welcoming us to the Lexus family! A brief note on Long Lexus: The Showroom was immaculate. The ambience was inviting and exudes refinement of luxury without being pretentious. In a sense, it was very comfortable being there. read more

Getting a headache from car shopping???? At Longo the headache is Longone But seriously..:.I've been looking for a specific color/make/trim and Sergio made it such a breeze! The price was the best one I found, he made it hassle free, and was just a really nice guy. We were glad we drove over 60 miles to get the car at Longo. I can honestly say there are few places in LA I'd be willing to drive 60miles for but if I needed a new car I wouldn't hesitate for a second to brace traffic and get a car at Longo. Yay for Sergio!! read more

Purchased a new LX600 and worked with Ray Huang who tracked my build from the factory and updated me as the car made it journey to the US. He made the acquisition seamless. He was a total sales professional and highly recommend working with Ray. Car was delivered to my home by Rodrigo Castro who spent time going over the vehicle features. He did a great job delivering the vehicle and ensuring I had all my questions answered. Lexus/Toyota has long been my preferred vehicle and this was my first experience with Longo, it will not be my last. I highly recommend this dealership! read more

Longo Lexus - 2022 Lexus LX600 F-Sport - Car Dealers Near Me - El Monte, California

I always use the services of John Yang whenever I visit Longo Lexus to get my car serviced. He is always friendly and helpful, and I recommend both him and Longo Lexus highly. read more

I would like to thank Jose Mendoza for the extraordinary service. From the minute I stepped in to Longo Lexus he was extremely helpful, I'm so happy with the service and my purchase. I definitely recommend Longo Lexus. read more

Longo Lexus is the best! They have a wide range of inventory, good pricing, customer care, and they treat you like family. Ask for Tomson in the Sales Dept~ read more

I want to give a huge thank you to Bob, the Service Foreman, and Lexus. It's is because of Bob that I had an amazing experience. I appreciate Bob's time and effort in helping me solve my issue. In speaking with him, right off the bat you can tell he is extremely knowledgeable and really cares to help. Gabriel from parts also assisted in getting me the correct part I needed. Thanks guys. read more

Almost ten years ago, I purchased a 2013 IS 250; on July 17, 2021, my car was parked and hit by a hit-and-run driver. My insurance company totaled my car. Longo Lexus, Sales Consultant Hadi sold me my car in 2013, and because of my experience then, I decided to return to Longo Lexus. However, I called Longo Lexus to confirm Hadi would be available; sadly, Hadi retired a few years ago. But in return, I got Sales Consultant Van Phu, who was just as superb as Hadi. My visit to Longo Lexus on 12/17/22 was simple, with no pressure and me making my own decision with multiple options. Van, thank you so much for your kindness, patience, and the time you took to help me find the best car that would suit my needs (not my favorite vehicle). There were no mark-ups, no haggling, etc. Van and I discussed what my needs were. We looked at the available inventory and did a process of elimination. We test-drove several vehicles until I found "the ONE." My 2013 was a brand-new car; I decided to go with a certified pre-owned vehicle this time around. I am the proud owner of a 2020 Lexus NX 300 FSport. If you are considering purchasing a new or used car, please give Longo Lexus, Sales Consultant Van Phu a call. He will not disappoint you. Again, thank you, Van. A special thanks to Robert Resendez for assisting with updating my auto insurance. read more

Longo Lexus - 2020 Lexus NX 300 F-Sport - Car Dealers Near Me - El Monte, California

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Our Lexus experience at Longo Lexus exceeded our expectations thanks to Jerry W & Joshua V. Getting a new model car is exciting but also overwhelming. Thanks to their patience & professionalism. Thanks to Joshua to go over the key features of our car & make sure all details are covered. They made us feel special, we truly enjoyed the car buying experience which we never did before. We will recommend our family & friends to Longo Lexus! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

Would like to thank Nestor Negrete of Longo Lexus (Drive Estimator) amazing guy and very professional

I was looking for a GX550. I was online chatting with Longo on a Friday evening. I was told that they had 14 in stock. I explained that my wife and I would be coming down the next day. When I arrived I was told that they did not have any in stock and there was a wait list. Needless to say, I was extremely disappointed. I drove from Santa Clarita in order to buy a vehicle and found that none were available. What a waste of a day. read more

Simply the best, most honest Lexus dealership in SoCal. I drive all the way from Santa Clarita for their service. I have owned two Lexus vehicles over 20 years, and this dealer by far continues to impress me with excellent services and competitive prices. I will purchase my next Lexus with them as well when the time comes. read more

I highly recommend Tony to all those who want to buy a car！ At first, I was in another lexus dealer ordered a car, but they said they will increase the price. Obviously, I ended up choosing Longo Lexus store. They are one of the few dealers who will not add money. At the end of February, I asked Tony to place a deposit, at that time there were already more than 300 people in the queue, I had to wait for more than six months at the soonest, I was ready to wait for a long time. I didn't expect that in just two months, I would receive a text message from Tony at 11pm! The next morning，I immediately filled out the form on my cell phone, sent the information to Tony, and ordered the car completely, and went to pick it up that night. I'm so happy, I suddenly found a serious and responsible salesman who always thinks of you, very important! Thank so much for Tony，he has been helping me to keep an eye on the car, and let me get my car so quickly, happy! It was 9pm when I picked up my car, thanks to Tony for being there for me! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

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Returning customer... went to look at new cars yesterday. The person showing us vehicles really offended us. My boyfriend saw a car he liked and asked him how much it was and the salesman laughed and said "you couldnt afford it. Its $120k" That joke was not appreciated. Not sure if this was said because we are Mexican...We ended up leaving. Ill be looking to work with other dealerships. read more

I looked at several Lexus dealers in Southern California trying to find the car I wanted. I finally found one that had all the features I wanted at Longo Lexus. I called them and spoke with Marc. He was extremely knowledgeable and went above and beyond to make the process of buying my new car extreme smooth. He offered me a great deal within my price range which others were not able to do. Would absolutely recommend Marc at Longo Lexus when buying a car. read more

I recently bought a car from Longo Lexus. Marc Fata was my sales person who helped me. He was extremely helpful. He answered all of my questions and was very patient. The car I wanted had all the features I needed and it was on sale. Since I was coming from a long distance I was afraid someone would beat me to it. So when I called Marc he was able to hold it for me and allow for my 1.5 hour drive. I had my done my research at all the Southern California Lexus dealers and no one else had the great deal that Marc was able to work out for me. Would definitely recommend him. read more

Absolutely terrible customer service in sales. I was told by a sales person that they're holding the car for me to look at. I drive over an hour and wait in the lobby for over 30 min just to be told that the car just sold. Wow. I can accept this from other brands but Lexus? They have zero respect for their customers at this dealership. Avoid this place at all costs. read more

I've serviced my NX at Longo for about 6 years now and have always left my appointment a satisfied customer. I've always been able to secure a loaner with each appointment and my service manager, David Parada, has done a great job of being transparent with what I need done with each appointment. I will be starting the process of upgrading to a 2024 model and will definitely be looking at Longo Lexus for my needs. read more

I've had my Lexus for 6+ years now and in large part to the wonderful service from Longo Lexus and my service advisor, Robin Ho. If I ever have a question or issue with my vehicle, or am just having trouble getting an appointment for service, Robin is just a message away. Thanks for all your help for the past 6 years! :) read more

The quality of service has declined dramatically over the years. I would not trust the service department with my vehicle. Not only do they return it dirty but they lack attention to detail. I don't trust their judgment. read more

Had a great experience today car shopping all thanks to Dennis Lo! He was very kind and respectful when working with us and not the usual pushy attitude you may expect at dealerships. Dennis was very patient with us and addressed all our concerns making sure we got the best deals and answers. He's very straight forward upon information he provides you and won't beat around the bush. My treatment today with Dennis makes me wish I could buy a car every month, and if I could give 10 stars I would! read more

I have always owned German cars since I started driving so wasn't sure what the hype was about Lexus. I am pretty happy with the car I got from Longo and even though the first time, I did not have a great experience when I dropped my car for service, I have been impressed ever since. Both Robin and David who assisted me the last 2 times, not only provided great feedback on my issues and made me feel like a valuable customer. I would definitely recommend coming here if you are looking to buy a Lexus. read more

What can I say about Tony Minarto... spunky, energetic, and certainly doesn't carry any of that stereotypical "scumbag car salesman" notion that so many people carry. My family has purchased 4 cars from him in just the last 6 months, and it's been a smooth experience every single time. Back in July, we purchased 3 cars and just last week purchased another. Although the entire sales process has always taken a few hours, that's been my experience with every single car purchase I've been apart of anywhere. He's extremely busy, and I can tell his mind is moving at a million miles an hour because of how quickly he moves. Because I've had so many interactions with him over 2020, we've had some great conversations and I've really come to like the man. Overall, I really appreciate how honest he is and how much he's willing to work with us on everything in general. My family and I will definitely be lifelong customers (although I'm waiting on Lexus to come out with a fully electric car that competes with Tesla so I can buy another car from Tony ;) ) If you're looking to purchase a Lexus, I HIGHLY recommend you come to Longo Lexus and ask for Tony! To me, he's the best in the business. read more

Longo Lexus - One of the many Lexus (this in particular, A UX250H) my family has purchased from Tony ! - Car Dealers Near Me - El Monte, California

Recently bought the Lexus RX 350. We received excellent service. Worked with both Oscar and Chris. Highly recommend this dealership because their sales team; particularly Chris we worked with who is highly professional, knowledgeable and very straight forward. There are no "hidden" fees and bait and catch games played at this dealership. We dove over 2 hrs to purchase our vehicle from Longo even though Keyes Lexus in Van Nuys was a lot closer, but experience at Keys was subpar!! Definitely worth the drive to work with such a highly professional team. read more

Overall I would say it would be more of 4.5 star but I only rounded up because Isaac Kim was so helpful! When we first walked in we were helped by a dealer that was alright but we found a bit difficulty talking mostly due to a language barrier but we were then guided to Isaac. He was very patient with us and answered all the questions that we had in both English and Korean. He made the whole process much smoother and easier without being pushy at all. So glad he was able to help us out with getting our car and I am very satisfied with the experience as well as the car itself! read more

We had a very pleasant experience here. We purchased our 2021 Lexus experience. We emailed George King and he was quick and transparent. George provided great service and was honest and up front during the sales process. He followed up to ensure we received our promotional rebates and that the car was exactly what we wanted. Price was just as he explained to us and he even stayed late after closing to work with us. Definitely recommend! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

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Great Service from Beau Ly. Never tries to get me to do any unnecessary repairs and has a lot of integrity. I will stick with Lexus as my next vehicle because of the great service I get from Longo Lexus. read more

(198 dollars ride around for about 250-350 miles max) so you are paying 0.57-0.79 cents per mile(a semi use about1.88-2 dollar/mile(with load)! Hydrogen price went through the roof all thanks to true zero and Longo who sold me the car! When the station is not off line, it's the price going up, it all start it with low 5 dollar a kilogram when the car was first introduced, now it's about 700% more per kilogram, and a typical hydrogen fuel cell car uses 5 and half kilograms, so you are paying 198 dollars for a full tank, that's higher then most suv on the road, how long before that 15k complement fuel card run out? You do the math! Now Longo is trying to hustle me or service, what's the point? This is to the response for Longo Toyota, you as the dealer is responsible on the volume of the hydrogen vehicle you can sell, for Longo Toyota there is no cap on how many Mirai you can move, new or used, so the more people are mislead by the false marketing about there is unlimited source of hydrogen fuel out there, just get the car is false, the more people have Mirai the more expensive hydrogen will get, the price will climb 3 times as fast then gas and diesel, and Toyota knows this, that's why they quietly came out the BZ4 all electric car, and trying to get rid of the remain inventory of the Mirai, see they realize the hydrogen car can never dominate the market like electric cars, you can literally build a charging stations over night, it will take hydrogen station years to open one station, and constantly having issues with the hydrogen fuel due to more Mirai Longo is selling! I want my money back! read more

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I have not bought my car yet from Longo Lexus but I am on the waiting list. First, The salesman Marc Fata has been working with me for 5 months now. From the time He answered the phone til now, he has been updating me constantly on the status of the car. It is a new style and in high demand so there is a long waiting list. I have bought a lot of cars in my life and dealt with a lot of salespeople. Marc has been the most helpful and professional. He treats you like a brother and puts a lot of effort in. You just don't find salespeople like that anymore. Thank you. Also, the dealership is very clean and organized. It made me remember when I sold cars and actually miss it. Also, wanted to mention that i have checked with many dealerships and no one can even get close to the deals that Longo gives you. There is no reason to go waste your time anywhere else. I went to Glendale Lexus and they didnt take me seriously there. I will patiently wait for my car and give my business to a place that makes me feel like home. I would give 10 stars if it was possible. read more

I have a GX and really enjoy the service department always very nice and helpful, went shopping for a new suv and sad to say if your not asian good luck on getting anyone to help you, went in and the asian gentlemen that was supposedly salesman of the month, i walked up to him for help, since no one offered and i told him what i was looking for and if they had any in stock he said i think so i asked if i can see any he said go outside go through the door go downstairs and go all the ways to the back and i should see some, that was it, i guess its a self serve dealership, funny to say it happened to me before there, i should of known better, so i went to glendale lexus and what a difference very helpful people, they actually have sales personal that care and don't care of your nationality, read more

If you have a Lexus, Longo Lexus is the place to go get your car service. they are super professional, transparent and fair priced. The facility is great and it's super clean. My service advisor is Robin Ho and he's the guy to go to. He knows his stuff, straight shooter and delivers on his promises. He never over promises - but 100% realistic. I recommend Longo Lexus and Mr. Ho. read more

Just wanted to give a HUGE thank you to Jackson Le, who helped my husband & I find our dream car. Jackson was very patient & informative throughout the whole process. There was a very specific timeline that we wanted the vehicle by & he made it happen! Recently relocating to the IE and working long hours in healthcare - my husband & I were unable to find a time where we could both go to pick up our car. Jackson arranged for it to be delivered to our house, which we didn't even know was possible! He personally accompanied our delivery specialist Emilio Mejia & they both did an excellent job explaining the features of the vehicle, getting the paperwork finalized, & showing us how to use the Lexus app. Thank you Jackson & Emilio - we love our new car! read more

I did not purchase a car because they did not have the one I was looking for, BUT the service was outstanding. My little self came on my own, and I was surprised at how professional Marc, the sales person treated me. I never felt belittled or felt like I was forced to purchase something that wasn't for me. Highly recommend to give this place a try if they have what you're looking for, and even if they don't, the experience will be worth it. read more