Sincere appreciation for exceptional service I am writing to express my heartfelt gratitude for the outstanding Service I recently received from Longo service department and loaner car staff. From the moment I arrived, I was impressed by the professionalism, kindness, and genuine care shown by the sttaff. The service manager Rene handled everything with great efficiency and courtesy. ensuring that the repair process was smooth and is stress- free. In Addition, the staff Juan helped me with the loaner car department were incredibly helpful and patient making sure I have a reliable vehicle while my car was being serviced. What truly stood out was the warmth and sincerity in the way Rene and Juan treated me not as a customer, but as their family member. It's rare to encounter such compassionate and thoughtful service these days. and I truly appreciate it. Thank you again for going above and beyond. I will definitely recommend Longo Lexus to friends and family. read more

Just purchased my Lexus yesterday with the amazing help of Mr. Tomson. He took his time and was really dedicated to making sure we got what we wanted ! Easiest and fastest experience I've ever had at a dealership. No doubt it was possible because of him ! Thanks again ! read more

Best Toyota dealership service department in the greater Los Angeles area. I drive extra 20 miles to bring my Toyotas to Longo instead of my nearest Toyota dealer. read more

Just picked up my dream car at Longo Lexus thanks to the wonderful team of workers there. I want to emphasize and give credit to my special salesman Matthew Yeung. He is very patient with everything from explaining to me on what my new RZ has and the difference between each trim so I can make an informed decision and not just based on my emotion. I really got influenced by his passion about his love of cars as well, so making the demonstration of all the features of my new car a fun process! At the end I got a good deal and the whole purchasing experience was very smooth and positive! Good job Longo Lexus! Highly recommended! A++ read more

Good service, this is 3rd car I bought from Tony. Nice agent, fair price, if lower will better. Best service, nice attitude.

A big thank you to Tony and Longo Lexus! Very impressed with the service and helpfulness of everyone ! Thank you so much!! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

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My mom wanted to purchase a new Lexus and Raymond helped her throughout the whole selection, purchase, and set up process. Raymond is great and provided excellent customer service throughout the whole process, including serval follow up calls even after the purchase was complete. Appreciate your dedication and care! read more

I recently purchased a car from this dealership and had a fantastic experience from start to finish. The sales team was friendly, thanks to Tom , Finance Department Erin and the manager who make the deal happen for my dad got approved.They are knowledgeable, and not pushy at all. The financing process was quick and easy, and I felt like I got a great deal on my vehicle. The dealership was clean and well-maintained, and I felt comfortable throughout the entire process. I would highly recommend this dealership to anyone in the market for a new car or used car . Thank you for a great experience! Longo Lexus ! read more

Leasing a new car and getting a good deal could not have been easier thanks to Jose . The delivery and set up for the new car by Cynthia was professional and thorough. The whole experience from beginning to end was five star! read more

I bought a brand new 2024 Lexus ES 300 Hybrid. Tony Minarto was absolutely wonderful in assisting me on my purchase.

I just got my 1 year car serviced at Longo Lexus. After I dropped off the car at the dealership service department, I got a call and was told that one of the tire got nail punctured. I still don't get it - If I got a nail on the tire, was I supposed to get a signal from the car indicating low air on tire? It was all normal before I dropped off the car. I didn't see any signal from the car indicating a possible nail in the tire. read more

Longo Lexus is my go-to dealership for all things Lexus! I recently purchased a 2023 RX 350 Luxury and Christopher Tenorio guided me from the beginning until the end. He was very transparent and generous with his time. He kept very open lines of communication and ensured all of my questions were answered. If you are looking to buy a car at Longo Lexus, please ask for Christopher Tenorio - you'll be glad you did! Thank you, Chris! read more

Longo Lexus - Car Dealers Near Me - El Monte, California

I just had my 2018 RX 350 detailed at Longo Lexus and it looks showroom new! The customer service is excellent. Man Wong, the customer service representative took the time to explain what would be done and the estimated time to get the job done. Mn listened as I shared about a recent spill of a vanilla cream drink on my front passenger carpet. Man messaged me with updates and even asked for more time because the auto detailing service technicians wanted to work more on the front passenger area. I was lucky enough to have a beautiful 2024 RX 350 loan car, which was wonderful to drive. I know that dealerships often get a negative reputation. but I have always been happy with the exceptional customer and auto service that I've received. and my car has received, at Longo. I live in the South Bay but I've never regretted any experience at Longo. Thank you Man and the auto detailing service team at Longo Lexus! read more

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I highly recommend Jackson Le at this amazing dealership. Jackson assisted me for all of my Lexus purchasing/leasing needs, he is honest, friendly, professional, knowledgeable, and he always puts his clients' best interests first. Give Jackson a call if you are considering Lexus. You will be pleased you do. His direct number: (626)689-3775. read more

Thank you Tony Minarto for a great purchasing experience. Came in to look at cars and he helped me with a brand new is300. He made the process very fast and easy. His customer service was top notch and I definitely recommend coming to Longo Lexus and asking for Tony Minarto. He's been in the game for 19+ years and it's not wonder why. He was very friendly and pleasant to work with. Thank you for the amexperience and we will be back for another Lexus in the future. read more

Longo Lexus - Asking for Tony when coming to Longo Lexus - Car Dealers Near Me - El Monte, California

Came in to this dealer for my first service since i got this car from Gary. Maintenance was done well and service was enjoyable.Whoever Y.E was washed and cleaned it well. (Pictures provided below) read more

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Service Advisor Robin Ho provides superb customer service ever since I purchased my RX 350 from Longo Lexus. Robin is easy to talk to, returns my calls, is honest, and always does the right thing without upselling. My daughter recently purchased a NX from Longo, and I'm happy that Robin will be her service advisor. read more

I stopped by Longo Lexus parts department to pick up a few car items for my new Lexus (they are closed on Sunday) there went that and also with so much technological prompt's and gadgets in the vehicle I was having an issue connecting to the map on the screen so I stopped by for someone to help me, I pretty much was set up for everything else. Just couldn't seem to get the map/gps right. I kept getting a message on the screen. Anyways, I walked into Longo Lexus and was helped by Rodrigo C. Rodrigo helped me connect and troubleshoot my issue and answered all my questions and enlighten me about features my car is equipped with. Rodrigo was professional, kind and was nice enough to take the time to assist me. It was nice to meet a sales associate that truly goes above and beyond to help its customers and who is pleasant and patient. Thank you Rodrigo for your help , it's much appreciated. read more

Hey Longo Lexus Team! I visited this Lexus dealership 02/24! I had the best experience with getting my car serviced. I initially came in for an oil change, but ended up getting my battery and breaks switched out as well. Everyone was very nice and friendly. Additionally, I walked into my car and saw a wash card. I want to shoutout whoever cleaned my car YE I did not expect for them to clean the inside of my car so well. I have been slacking on cleaning the interior of my car so it was a very NICE surprise to walk in and my car look brand new! Very nice job to whoever did this! I would like to thank them for going BEYOND! Best Regards to the Longo Team! read more

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John the tire specialist was very knowledgeable and considerate as he greeted me at the end of my first exceptional experience with Longo. Frank started me out on explanation of my service and exactly what I needed. I appreciate that they did not ever push additional services on me. They even called me especially to tell me I may have. Compromised wheel bearing and if my car was in an accident .. I said yes.. a major one and they suggested taking it to the body shop that did the work and my insurance instead of insisting I do it with them to save me money. I was shown rebate forms for my 4 tires purchased today very clearly and I had my $100 off for 4 tires as the sale stated. David finished my service and checked me out. Quick and speedy. I did not have to wait long at all. The loaner vehicle was perfect and clean. My recalled door handles were installed and my car was returned washed. David even sent it through the wash again the day after when I couldn't get my car Thursday ! I wish I could give this experience 6 stars. Thank you Longo!!! read more

Longo Lexus - Fast, efficient service!! Don't be fooled by the line. - Car Dealers Near Me - El Monte, California

Great service provided by Tomson! Our family was looking to purchase a new car, and the entire process was smooth and quick! Totally recommend coming here, my family and I will most likely come here again for future car purchases! read more

I just wanted to say shoutout to Jen for accommodating my request for when I got the VIP wash. Larissa helped check me in and it was done quickly. I am unsure of who actually washed my car but they did a pretty good job. Also thank you to Richard and Pat for going back to give my car a retouch once they noticed that a certain area was not done well. read more

I will give 5 stars for the service itself. But zero for your loaner vehicle department. Folks, if you ever gonna get a loaner car from them, make sure you record a video of the loaner vehicle before you leave there and again right after you get out the car during return. Otherwise, Mr. Andrew gonna come up with some damages you never knew about! Or you have Andrew inspect your loaner car before you drive off. 10 mins after Andrew took back the loaner car he came up to me to tell me I damaged the car and I need to be reliable for it. So how I damaged the bumper when there is no scratches or finger prints around the area? Thank you for ruining my weekend, buddy! Job well done! I will assure to have you inspect my cars in the future. And record you inspecting the vehicles before I leave. Lessons learned! read more

Willy made sure my car was ready at the time that he promised, even though it was his day off. He has great customer service skills and follows through on everything he says he's going to do. Thank you Willy! read more

I live in Westside LA and always, willingly, make the 40+ minute trek to Longo Lexus despite having a dealership and service center nearby in Santa Monica. Shoutout to Gabriel in the sales department who made my purchasing experience very smooth and positive. Very patient and honest guy. Even responds quickly whenever I have questions post-sale about my car. The service department is consistently excellent. Efficient and friendly. Have brought my car in three times now and each time I experienced great communication: always knew cost upfront, loaner car of choice ready, accurate time estimate for when car was ready. Brought my car in last time with the TPMS light on and they fixed it for me proactively, plus washed my car. read more

I just brought my Lexus in for a repair, they fixed it and had it back to me in 24 hours ! I have been to every Lexus dealership in the LA area and this one is by far the BEST ! Thanks much to Jim Palmer, he kept me updated throughout the entire process and I really appreciated that! Like i said this is the best Lexus dealership I have ever been to! Keep being great ! read more

Reliable and honest car dealership without all the hassle that other deal ships bring on when purchasing a car/s. Not only have they been great to me but many of my clients, friends, and family. Thank you for great service. read more

I'd like to thank Tony Minarto from sales and John Yang from service for their wonderful customer service and A+++ help with my 2019 RX 350 F Sport I purchased in April 2019. First off when I came in, Tony was the person to find me the right color and car I wanted. He never rushed or pushed me to buy a car. He gave me the right options on what I wanted. He also ordered the color I wanted in my RX (even though it took about 2 weeks to be delivered). During the 2 weeks, Tony called and text me to keep me updated the whole time. The paperwork portion was super easy and quick. I walked out a happy new Lexus (Longo Lexus) customers. Fast forward to my 2nd and last complementary service at 10K. My driver side headliner was creaking from the time I purchased my car and I didn't get it fixed during my 5K service since Longo didn't have a loaner car for me then. Btw thanks to Jennifer Lam on my 5K service and good luck on her Spartan races (she was my previous service person turned manager). John was able to secure a loaner for me as I had my 10K and headliner issue fixed. The whole process was smooth and once again, the communication was perfect. John text me a few times to keep me updated and informed. Thank you! Everyone at Longo Lexus have been nice and professional. The service waiting area is always clean and stocked up on supplies (coffee, snacks, sodas, waters). Longo Lexus, even though super busy, is my go to dealer! read more

Longo Lexus - Dang I guess we're all in for 8am service appointment for July 5th! - Car Dealers Near Me - El Monte, California

My folks are 83 years old and looking to get their last car. We found one at close to the budget. The used manager did try working with us but in honesty we left feeling very disappointed. We left remember the manager saying we have to pay our bills and keeping the lights on. When we shared this is our parents last car and hope to be meaningful for them. The price was about 1k difference of when we like Longo to adjust given they are making profit regardless. Sometimes it's important to look at the humanness of the situation vs the profit. The sales represent was great to work with. Watching my parents with sadness was not what we would have like.. especially for them to drive all the way from Ontario. read more

I have taken my cars here for service for years. I've been happy with their work and customer service.

Review for ROBIN HO in the Longo Lexus Service Department. I have been with Robin Ho for about 5 years now and I realized this review is way overdue. Every time I need service, I email / text Robin and he is quick to reply, even on his day off. He accommodates my work schedule and is able to arrange a loaner car for me for the times that I do the BIG services. I appreciate working with him because I know that my car will be taken care of. He is detailed oriented and very efficient in explaining what needs to be done. He is also very knowledgeable regarding the different types of services that are required i.e. at 5k, 10k, 15k miles etc. Because of that, I trust him completely. I go with whatever he says. Robin is also great at what he does because he constantly keeps me updated. I will receive text messages from him giving me updates on the car and even giving me an ETA on when the car will be ready so that I can plan my day accordingly. Very helpful. I have referred all my friends to him and they are all happy with him too. Thank you again Robin! You are amazing! read more

Dropped by to pick up parts and accidentally spilled a few drops of lotion on a brand new car's floor mat. Tried wiping it off but still had some stain so I took the mat inside to wash it off in the restroom and was rudely asked by the sales manager not to use and dirty "his" restroom. I politely responded that I would make sure that I would leave the restroom clean and he replied that he would prefer that I not wash it off inside. I explained to him that as a customer who recently purchased an LX 600 from them should at least be given some assistance or a little courtesy. He disrespectfully again in a condescending manner said that he didn't care whether I drive a Tesla or Lexus in front of his sales people is very unprofessional and an unacceptable level of customer service. My sister in law was impressed with our LX that she also wanted to buy one however I will definitely not recommend this dealer. read more

It was lucky to meet Tony at Long Lexus He gave us good experince. Also very funny and responded very fast. Find Tony at longo Lexus. No regret read more

Longo Lexus - Car Dealers Near Me - El Monte, California

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I'm not a new customer at LONGO and my experience is always very pleasant here. But today was my first time buying car from Longo Lexus and of course I again have the most amazing experience in this dealer. Rick De La Cruz help me with selling my car and Toni Minarto help me with the Sale. Everything went smooth, Tony and the Finance guy even work their MAGIC to make all the trade in and buying process super easy and smooth on my APR and monthly payment. It's always a good experience here at Longo. No Dealer BS and. No Sales guy BS too, everything went smooth and they really make it easy for you. I can't say enough good things about this dealer. Thank you Toni and the whole amazing team, YOU GUYS ARE SUPER AMAZING read more

Longo Lexus - Toni was super awesome and very patience helping us to get the car we need. - Car Dealers Near Me - El Monte, California

My wife and I walked on the car lot today and a salesperson Eric Garcia approached us. We had done a lot of research and knew what car we wanted. He made the whole buying experience very pleasurable. He worked out a great deal for us and we were in and out in about an hour and a half. (BTW he told us he had started at the dealership washing cars and is now obviously doing very well in sales) We were at the same dealership about two weeks prior and we were approached by another salesperson, and our experience was the exact opposite. When you plan on dropping north of 50 grand for a car the least you would expect from a salesperson is common manners. Needless to say he didn't earn our business. Arrogance and entitlement won't get you very far when there's a plethora of salespeople willing to actually work instead of trying to cherry pick who will and who won't buy a car. Thanks again, Eric you made the purchase an easy one. read more

Marc Fata was an amazing sales manager! We we're definitely gonna walk out the door for other deals as usual. But his honesty (which is rare) hospitality and efforts to get us the best deal was inevitable. I felt like my brother was shopping with me and I got my Lexus on the spot! Thank you Marc! read more

Was suggested to this place through a friend, man I gotta say they deliver! I understand that sale rep has to be friendly and funny and stuff for you to feel comfortable in buying but Jackson does even beyond. He guided me and my girlfriend through every single steps since It was our first time getting a Lexus and had little knowledge in every aspects Even after the purchase was done, he even helped us with setting up all other service appointments, even though it was his day off lol If you're considering getting one, I highly recommend going to this place. Ask for my man Jackson and he'll help you with everything. All you gotta worry about is adjusting your seat position and drive home lol read more

Longo Lexus - My 5ftone loll - Car Dealers Near Me - El Monte, California

Before I drove to look at and test drive a used car I found on their website I called to make sure that it didn't smell like the previous owner had smoked in it. The salesperson assured me that she was very familiar with the car and that it had no smoke smell. Imagine my surprise after I drove over an hour to get to the dealership to find that the car smelled like someone had sprayed perfume to cover a strong odor of smoke. When I told her this she stated that it "just smells like leather" to her. Anyone that has been inside a smoker's car knows it's a distinct odor that can be in no way confused with leather smell. They wasted over 2 hours of my morning, showed that their word cannot be trusted, and ensured that I will cross them off the list of dealers as I continue to shop for a car. read more

Longo Lexus has some of the best team members to help customers. Hieu and Joshua worked diligently hard to get us our 2022 NX350h. They kept us up to date on the status of its arrival and delivering it directly to our house was the icing on the excitement cake. I couldn't be more pleased with the process, given the circumstances with everything going on, they really did the best. From choosing our build, to signing our application and explaining all the new features in the upgraded tech, it was perfectly executed. Thanks guys! read more

Had a terrible repair experience with Longo. Paid $200 for diagnostic and they wanted almost $500 more for total or $685 to repair my horn. They also wanted $250 an hour on top to repair the audio wire for alarm that they clearly saw was broken. Jason the service rep was fine and responsive but Technician 992749 quoted outrageous rates for what should have been simple repairs I don't know if Mgmt was squeezing techs for more money but times are tough and these rates were outrageous and offensive and tho it may not mean anything to Longo.. They have certainly lost a lifelong customer during these tough times I wish they were more reasonable and willing to help but bottom line is they squeeze customers unnecessarily read more

Longo Lexus - Audio cable they wanted almost $500 to repair - Car Dealers Near Me - El Monte, California