My annual exam was scheduled promptly and within 4 minutes of the appointment time I was with the…read moreeye doctor. The exam was very thorough and I am very pleased with the office staff, technicians, and the doctor. I wear progressive lenses and like how I can read Google Maps in the car and also see the road clearly. Barbara P.

Went to pick up new glasses and when putting them on I could tell something was off and could not…read moresee correctly. I was told wear the old glasses and put the new ones on in the morning. Here we are just over a month later and i cannot wear the new glasses for anything. When i try i get terrible headaches and cannot even use for my computer work. After almost 30 years with Sterling Optical the last 5 have been pretty rough on getting glasses i can see out of. I guess it is really time to find somewhere else.

It's been years since I got my eyes checked. Meanwhile I've beat my glasses up so bad I have to get…read morenew ones - and need to anyways with my driver's license coming due. The last place I went to, years ago, nearer my home in Westminster, featured an aging German couple who started out lacking any sense of customer service, and degenerated into outright hostility when it came down to working with insurance. So, having no clue where to start ... I walked into an "optician" shop not too far from downtown Frederick - and they only did glasses, but said they'd made plenty of referrals and got back plenty of raves for the eye exam by Dr. John. Sure enough, Dr. John not only gave me the exam, he gave full explanation of everything he was doing, including checks for health issues not directly related to vision (did you know they can spot early indications of diabetes, MS, kidney issues, and more from an eye exam??). Dr. John also answered lots of questions and worked through various scenarios on how I'd actually use the glasses (e.g. computer screen, skiing, whatever), to come up with a good solution. Plus it's no fuss - the exam fee includes all my follow up visits while I'm trying out some contacts. Recommended.

Would give them more stars if I could. I went to this establishment near the end of their day with…read morea eye problem and they couldn't have been nicer. Highly recommend. They resolved my problem quickly and their prices are surprisingly reasonable.

Dr. Chen is a fantastic optometrist. I've been seeing her (no pun intended) for three years now and…read moreshe has always been great. She doesn't push for fancy lenses or prescriptions, and even advised against changing my current prescription since it was working well for me. As long as she is working and I am in Frederick she will continue to be my optometrist of choice.

Very pleased with my eye exam. Dr. Chen was very thorough, explained everything. Was patient and…read morefriendly. Highly recommend her.

The sales people are rude and refused to help me. I will never buy anything from them again.read more

My son an I had appointment and were even seen before the appointment. Basically no wait. The…read moredoctor, she is beyond wonderful. I hate it took me so long to finally go there. In the past I've gotten frames from there and I've never had a issue. I admit they could be little more staffed, but the staff they have are wonderful.

I went to order my glass and liked the service. But after that it was not good at all. First they…read moresaid I will get the glass in 10 days and gave me a date. Two days before the day they called it's taking time and postponed the delivery one week. When I called the new delivery day, it srill not arrived and telling me it will come in one or todays!! A lession learned, never ever again.

Was helped as soon as I sat down at my appointment time. Excellent team and service from start to…read morefinish, from the doctor to the gentleman helping me pick out the frames. Highly highly highly recommend!

My appointment was scheduled for 12 pm. I checked in online and arrived about 15 minutes early, but…read morethe online check in didn't seem to matter since I still had paperwork to fill out once I got there. That said, the space itself is big, well laid out, and clearly well staffed. Everything felt organized once I was checked in. They also have a really good variety and selection of eyewear, with plenty of options at different price points and styles. Overall, some inefficiencies with the check in process, but the facility and selection were solid.

Horrible experience, highly overpriced, misquoted pricing, failed promises, charged insurance for…read more"professional service" that left me with a prescription i cant use and now i cant go elsewhere to use my benefits for another year. Manager said i wouldnt be charged but still charged. Went into store and they told me to call Patient Relations, Patient Relations again misquoted items and told me to call the local store. Extremely frustrating. Highly suggest using a different provider.

I have always had the best experience here! Short wait time, friendly reception services, clean…read moreenvironment, amazing friendliness. Their glasses selection is better than anyplace I've seen before. All of the doctors are wonderful-- courteous, ask questions, make sure you're comfortable, and provide professional service. Dr. Lisa Smith is so kind and I always feel refreshed after seeing her. She offers medical insight, solutions, and is always dedicated to helping me see things clearly. I will recommend everyone to come here! 5/5 all around.

Dr allagier is awesome! He's super nice, clear and transparent. The optometrist is ok but give them…read morea try and check them out

I stopped by Visionworks to pick up my new glasses and had a great experience. I arrived around…read more6:30 PM (they close at 7PM), and the gentleman working immediately greeted me and helped me right away. There was another couple in the store, and he managed to be equally attentive to all of us. He quickly found my glasses, had me try them on, complimented how they looked, and offered to make adjustments. It fit perfectly, so no adjustment needed. Overall, the staff here are knowledgeable, welcoming, and professional. They accept my current insurance, and this location is conveniently close to my home. My only wish is that they had a larger selection of frames and brands to choose from, but otherwise a good experience!

Not sure where to start. Use to love this location but after this last eye exam I lost trust…read more They changed my prescription to way less than my eyes use to be. I brought it up twice I was not worried about reading my phone I would rather have distance at night. My rx was taken down a whole point. So my first trials could not even read the chart. Also not the right ones ordered by the dr did not matter in the end because I could not read the chart w them in. Now that Dr. says I have astigmatism. I get my new trials my left eye which has always been worse is struggling. I feel like a fuzz w the new trials. My eye hurt and the brand is making my eyes super dry. I want distance not to be able to see my phone!! I'm happy to wear a reader for that. At this point I have no clue what my prescription is?? Don't trust the telavisit. Not sure I will get my health benefits in before the year is over. It's been over 2 months and this is still it right!! Very disappointed and will not return after this latest visit.

My whole family goes to this optometrist at this location. This office has great customer service…read moreand everyone is full of knowledge I love that. After my eye exam I order contacts and glasses I always get them back in s reasonable time. The prices are good and they have a nice selection of glasses. They also have a decent selection of glasses for children. The eye care services they provide are sunglasses, computer vision, hard to fit contacts, eye surgery, lasik eye surgery, eye & vision exam and contact lens exams. My wife was having spots in her vision so we went here and the doctor referred us to a specialist long story short her Retna was detached and she needed surgery in both eyes. She had just been to an optometrist who didn't notice anything wrong. Good thing we wanted a second opinion.

It took well over an hour to get the actual eye exam even with an appointment. After that it was…read moreover one week and I never got the automated call my glasses were in that I was promised to get. Set of glasses one...ok overall. Set #2 took another week (custom sunglasses) and when they arrived, the lens fit was sloppy and there was a fair amount of play between the lens and glass. I asked to have them re-made and anther week and some days later, no automated call again (3rd time) and they did the same thing. I have had RayBan sunglasses and custom made before and in many years have never had this issue...not even once...but twice here. The people said the manager "checked them" and that this was acceptable to them. Well, it is NOT acceptable to me, and I asked for a refund and was refused because I signed some policy or another. I didn't sign a policy I'd be waiting almost a month for glasses that are not acceptable or normal. Play between the lens and glass is NOT acceptable. It is annoying. They gave me the card to "Audrey" who they didn't explain other than the bookkeeper for me to call on my own...not bother taking notes and having Audrey call me. So i called. Voicemail at a few minutes after 4pm. Wow....better than banker hours....they're closed. I hope that they call me back after leaving a message. I have zero confidence in this being rectified. For me, if they cannot, then I am forever done and will be following up things on all angles available. Not a happy camper...and an unhappy camper with a VERY LOUD MOUTH.