Front staff is not friendly and overall experience was bad. Even with appointment, waited a long…read moretime to be seen. When I got back, pushed back to lobby area because patient rooms were dirty. Wish there was other options available to do similar service.

I love the doctors but the wait to see one is intolerable. An appointment at 930 means you get into…read morean room at 10 or so, then am told the doctor will see you soon, and then you sit there for another 45 plus minutes, waiting. No one checks on you. Finally an hour or so past your actual appointment time, the doctor arrives for a 10 minute visit. This was not a one time occurrence. It happens every time and their excuse is they are short staffed, people called off. Another patient in the waiting room with an appointment at 910 was still waiting there at 950. Wonder when she got out of there! The waiting is the same at the Hagerstown office. Even though the doctors are great, I will be looking for another place for my eye care because Maryland Vision Institute cares more about squeezing in as many people in a day as they can, with no regard to the patient's time.

Dr allagier is awesome! He's super nice, clear and transparent. The optometrist is ok but give them…read morea try and check them out

HORRIBLE EXPERIENCE with HORRIBLE CUSTOMER SATISFACTION! I purchased glasses there and I can not…read moreuse them. Their measuring skills need adjusting. Office manager argued with me claiming the prescription must not be right, which is not the case because I used the same prescription a month earlier at Peepers and those glasses are prefect. Walkersville Eyecare did not stand behind their work and refused a refund for the lenses that don't work. Save your time and money and go elsewhere for glasses, especially for progressive lenses as they struggle with determining focal points.

I have been a long time patient of Dr. Patel (almost 18 years). I've never had a bad experience…read morewith him or his staff. Today was no different. His staff including Dr Patel were wearing their costumes - paying homage to "A League of Their Own" movie for Halloween. My appointment was at 9 am and I was in and out in less than 45 minutes. They are efficient and friendly. Dr. Patel always provided good service and he always listened to me or my concerns. This visit, they have added a new machine to evaluate my torn retina and of course Dr. Patel confirmed the results manually too. I like that a lot - not just rely on tech. Thank goodness, my retina is still stable. He continues to advise me to pay attention to new symptoms and to call him immediately. Check up completed and will see them again in October 2027. Thank you, Dr. Patel and staff.

I was referred to Dr Patel for macular pucker care.I had my surgery February 2023... from the…read moreimmediate post surgery I knew something was wrong. I had a steroid response to the drops, a severe reaction. I asked the doctor and his staff repeatedly to check my eye for signs of glaucoma, being told multiple times I was healing well and fine.. I was told if the doctor thought I had glaucoma he would send me to a specialist for it... I took it upon myself to seek out a specialist myself. Sure enough I have glaucoma! I leaned that my eye pressure was elevated a year before my surgery, ( it was taken on every pre op appointment, and I was never told about the risks with a elevated eye pressure... or was it addressed. Dr Patel didn't listen to my concerns and rushes through examinations, he showed no concern for my pre op elevated eye pressures. I would recommend a more thorough RS who isn't in a hurry and is more focused on details and his patients concerns.

My husband and I were both patients of Dr. Hodges for a number of years. After my cataract surgery…read more(done by Dr Hodges) I had a great deal of vision loss. My husband was diagnosed with glaucoma but Dr. Hodges told him he was out of treatment options so his vision became severely degraded. Dr. Hodges seemed kind and personable but dismissed our concerns and told us there was nothing that could be done. Out of frustration about our continued vision loss, we set up an appointment with another ophthalmologist for a second opinion. She disagreed with Dr Hodges' assessment - she immediately changed eye meds, provided lots of options, and much more hope, for saving our vision. Already we are seeing better, but unfortunately, you can't turn back all the existing damage. We wasted much too much time and we lost way too much of our vision trusting Dr. Hodges.

I see this dr for Chrons disease in relation to the eye. Always friendly and informative/ makes me…read morefeel cared about. I also found out that you can purchase eye glasses in the office. They have very up to date equipment to measure the optic nerve and monitor changes year after year.

Had just shared with family/friends about what a pleasant, confident experience my appointment here…read morewas . . . . From initial call to ofc staff, to Dr Gill's comprehensive exam, & staff check-out, I felt everyone was most professional & accommodating. Thank You !

Staff is friendly informative and accommodating. COVID measures in place allowing customers to…read morepickup items such as contact lenses and glasses inside the vestibule rather than from the staff. Enjoy seeing Dr Gill every year. Her professionalism and manner are unparalleled.

I want to say how wonderful Dr. Padmini Nathan's office truly is! I love it because, it reminds me…read moreof my former Optometrist's office, Dr. Howard McFarland where I was a patient for at least 13 years (McFarland Optometry in Greensboro, NC). This office is nice and quiet and truly a "hidden gem." I recently to went Dr. Padmini Nathan's office because, I scratched my cornea and I was unable to get an appointment for an emergency examination anywhere else. Of the three offices that I contacted this one was the only one that offered me an opening to come in. Although, I had to wait until the following day it was worth it. In the interim I went to the ER, and followed up with their office the next day. My appointment was scheduled with Dr. Sydney Cooper, and I want to say, "she's amazing!" She made me feel at ease and she took my situation very seriously. She was very thorough in her examination, and with that said, she is going to follow up with my Primary Care Physician to ensure that I have lab work completed to rule out any underlying health issues that may be affecting my eye. I was so impressed because, this is the kind of continuity of care and communication amongst a patient's team of health professionals that is so needed and important. I was so thankful and grateful that they were able to schedule me for an appointment, and I knew that I was in good hands. I was happy that she was willing to take those extra steps to ensure my overall health. The entire staff and team were friendly and helpful from my initial call to the moment I arrived, and throughout my visit! I want to personally thank Dr. Cooper, Dawn, and Heidi and the entire team for making my visit so pleasant! You've just gained a new patient! Peace & Blessings!

As a healthcare provider, I would like to let the readers of this review to know that this is about…read moreas good as it gets for eye doctors/practices. Top notch: very efficient staff, friendly, helpful, and the facility was invising and spotless, easy parking. The technician who performed the pre-exam testing was great! The technician who fitted me and helped me select my glasses was patient and very informed! good selection of frames, too. Dr Nathan was VERY comprehensive in her exam and unrushed. Very glad I switched to this practice.

I have had several eye specialists over the years and I have never been treated so well before…read morecoming here. The staff were welcoming and the Benshir's were professional and very insightful. I was very impressed with the level of care and the depth of knowledge and experience available. One of my children has struggled with different vision challenges growing up and because of the environment and personal attention to each patient, I bring my entire family here because of the confidence I have in them. I prefer to support a local business anytime and this practice is well deserving!

Dr. Marsha Benshir was highly recommended by my Neurologist and Concussion therapist. She is a…read moreNeuro Optometrist and very well known and respected. However, her administrative assistant is very RUDE and NASTY!! I could not find the address using WAZE & Google MAPS. She rudely asked where was I and then said " that is no where near us, we are in New Market, MD". I was near them and followed the directions, but clearly still lost!! The administrative assistant then said on 9/25/19, "IF YOU CAN'T FIND US, WE CAN'T HELP YOU". I said that is rude!! Professionalism, customer service is extremely important when you have a business. You never know what someone is going through or what they went through to get to their appointments. This was unacceptable and it is unfortunate I will never meet Dr. Benshir, but will send her a nice letter informing her about the lack of professionalism, patience and rudeness of her staff. If the phone service is not welcoming, who knows what I would of gotten if I would of found the location. I never Yelp before, but this made me angry!!

Ive been with Dr Hu and the Cumberland Valley staff several years now...the care has been…read moreexcellent...I wouldn't go anywhere else...they have my full trust.... Dr Hu is a dedicated professional his patients are his number one priority...I have my vision because of him thank you Dr Hu.

The staff is amazing. Dr. Hu, Leslee, Hunter, Hailey and the gentleman at the front desk are…read morealways so cheery, kind, they take their time and get to know you personally. I've never had anyone there that was rude or unpleasant.