Husband very happy with care. Prescriptions were supposed to be billed to our insurance. We were…read moretold best price. 4 sets of drops was about $80. I checked with our insurance $37.25 not including our secondary insurance. The final straw was he ran out of one and the cost was over $70. Our cost was $25. We were told that they had billed insurance but no proof. Trust but verify.

I have heard good things about Dr. Thadani as a surgeon, but his staff is mediocre at best. I know…read morethat no one is perfect, but the office makes too many mistakes to be in a health environment. Incorrect scheduling is not the worst of their problems. Not only was I incorrectly scheduled on a day reserved for laser surgery (I was having standard surgery), but my lens selection was wrongly noted. Thank goodness we went over the procedure before a surgical mistake was made. Then there is the billing Assistant who works from home but confessed she did not know how to use the 'work' phone purchased for her; especially troublesome since work-at-home requires communication with the outside world. Then I noticed while on the Patient Portal, my husband was not listed as the designee for life/death decisions; instead another patient (including phone number) was listed. When I called him, he was surprised/amazed....never heard of me, let alone knew he would be required to make such decisions on my behalf. As I said before, Dr. Thadani is a competent and personable surgeon, but if you choose this practice for service, make sure they dot all the i's and cross all the t's. Your peace of mind requires extra diligence on your part.

It's been years since I got my eyes checked. Meanwhile I've beat my glasses up so bad I have to get…read morenew ones - and need to anyways with my driver's license coming due. The last place I went to, years ago, nearer my home in Westminster, featured an aging German couple who started out lacking any sense of customer service, and degenerated into outright hostility when it came down to working with insurance. So, having no clue where to start ... I walked into an "optician" shop not too far from downtown Frederick - and they only did glasses, but said they'd made plenty of referrals and got back plenty of raves for the eye exam by Dr. John. Sure enough, Dr. John not only gave me the exam, he gave full explanation of everything he was doing, including checks for health issues not directly related to vision (did you know they can spot early indications of diabetes, MS, kidney issues, and more from an eye exam??). Dr. John also answered lots of questions and worked through various scenarios on how I'd actually use the glasses (e.g. computer screen, skiing, whatever), to come up with a good solution. Plus it's no fuss - the exam fee includes all my follow up visits while I'm trying out some contacts. Recommended.

Would give them more stars if I could. I went to this establishment near the end of their day with…read morea eye problem and they couldn't have been nicer. Highly recommend. They resolved my problem quickly and their prices are surprisingly reasonable.

Center by Dr. Gladsden at 1640 Dual Highway, Hagerstown, MD…read more Dr. Gladsden is a very friendly man who explained most of what the Laser Surgery would entail and what to expect after the surgery. What was left out of the explanation was: 1) How dry my eyes would be and that I would have to use expensive Eye drops for the rest of my life to counteract the dryness, 2) That my vision up close and mid-range (to read my laptop) would now require reading glasses. So, I was basically trading off having to use glasses to see at distance; to having to use glasses for up close reading and mid-range reading. In all the procedure was painless although expensive, I saved for two years for this procedure. If you were to ask me if I would do it again? The answer would be no; due to the lifelong side effects of the poor up close vision and having to use expensive eye drops several times a day. Remember this is one man's experience and other people's experience may differ.

I received a Lasik treatment at another office 6 months ago and I wasn't happy with the results. I…read morecame into New Vision Laser Center Hagerstown to get a second opinion on whether or not to proceed with a touch up 6 months post op and Dr. Gardner was VERY informative. I wish I had used this office for my original procedure as I feel they may have corrected my vision on the first try. If you're looking for Lasik, I recommend you at least come here for a free consultation. I wish I found you sooner. Thanks New Vision.

Dr allagier is awesome! He's super nice, clear and transparent. The optometrist is ok but give them…read morea try and check them out

HORRIBLE EXPERIENCE with HORRIBLE CUSTOMER SATISFACTION! I purchased glasses there and I can not…read moreuse them. Their measuring skills need adjusting. Office manager argued with me claiming the prescription must not be right, which is not the case because I used the same prescription a month earlier at Peepers and those glasses are prefect. Walkersville Eyecare did not stand behind their work and refused a refund for the lenses that don't work. Save your time and money and go elsewhere for glasses, especially for progressive lenses as they struggle with determining focal points.

I want to say how wonderful Dr. Padmini Nathan's office truly is! I love it because, it reminds me…read moreof my former Optometrist's office, Dr. Howard McFarland where I was a patient for at least 13 years (McFarland Optometry in Greensboro, NC). This office is nice and quiet and truly a "hidden gem." I recently to went Dr. Padmini Nathan's office because, I scratched my cornea and I was unable to get an appointment for an emergency examination anywhere else. Of the three offices that I contacted this one was the only one that offered me an opening to come in. Although, I had to wait until the following day it was worth it. In the interim I went to the ER, and followed up with their office the next day. My appointment was scheduled with Dr. Sydney Cooper, and I want to say, "she's amazing!" She made me feel at ease and she took my situation very seriously. She was very thorough in her examination, and with that said, she is going to follow up with my Primary Care Physician to ensure that I have lab work completed to rule out any underlying health issues that may be affecting my eye. I was so impressed because, this is the kind of continuity of care and communication amongst a patient's team of health professionals that is so needed and important. I was so thankful and grateful that they were able to schedule me for an appointment, and I knew that I was in good hands. I was happy that she was willing to take those extra steps to ensure my overall health. The entire staff and team were friendly and helpful from my initial call to the moment I arrived, and throughout my visit! I want to personally thank Dr. Cooper, Dawn, and Heidi and the entire team for making my visit so pleasant! You've just gained a new patient! Peace & Blessings!

As a healthcare provider, I would like to let the readers of this review to know that this is about…read moreas good as it gets for eye doctors/practices. Top notch: very efficient staff, friendly, helpful, and the facility was invising and spotless, easy parking. The technician who performed the pre-exam testing was great! The technician who fitted me and helped me select my glasses was patient and very informed! good selection of frames, too. Dr Nathan was VERY comprehensive in her exam and unrushed. Very glad I switched to this practice.

The best eye appointment I've ever had. Staff were courteous, friendly, knowledgeable. Dr was…read moreawesome. Highly recommend.

I have gone to Dr. Agostini for years and I absolutely enjoy her down to earth nature, her…read moreattention to her patients, and willingness to adapt eye care for the patient. When it was Longmeadow Eyecare in the Longmeadow Shopping Center, the office staff was welcoming, engaging, and great at addressing patient needs as soon as you walked into the door. Since it has moved to Conamar Drive and taken the name "Vision 2020" I am hugely disappointed. The staff is unprofessional, uninviting, and acts like the patients are a fruit fly buzzing around their meal. Dr. Agostini is still the same and without her I would have gone to a new practice long ago. It was mentioned loudly at my last visit that they rarely clean vital lenses for pictures of the eye causing images to have artifacts. The order in which patients are taken back and addressed needs work, I was taken after two people merely because I had a contact exam. There is no reason that the staff should be trying on glasses when there is a line of people waiting to be helped. The main front desk employee, whom I have communicated with in person and on the phone, doesn't seem to know what she is doing at all. I had to help her! I don't know what is going on there, but it needs to be fixed or many people will be moving on to new practices!

We just moved to town and needed a new eye doctor. When we called to schedule appointments, they…read moreaccepted our insurance and had spots available that weren't too far out. The doctor was great and they had a wide selection to choose from. Overall we were happy with the experience.

Front staff is not friendly and overall experience was bad. Even with appointment, waited a long…read moretime to be seen. When I got back, pushed back to lobby area because patient rooms were dirty. Wish there was other options available to do similar service.

I love the doctors but the wait to see one is intolerable. An appointment at 930 means you get into…read morean room at 10 or so, then am told the doctor will see you soon, and then you sit there for another 45 plus minutes, waiting. No one checks on you. Finally an hour or so past your actual appointment time, the doctor arrives for a 10 minute visit. This was not a one time occurrence. It happens every time and their excuse is they are short staffed, people called off. Another patient in the waiting room with an appointment at 910 was still waiting there at 950. Wonder when she got out of there! The waiting is the same at the Hagerstown office. Even though the doctors are great, I will be looking for another place for my eye care because Maryland Vision Institute cares more about squeezing in as many people in a day as they can, with no regard to the patient's time.