Doctors are never in the office, they are always running very behind for appointment times, office…read morestaff is rude.

The worst, the most ridiculous and craziest office I have been to. I took my daughter there after…read moretwo months waiting and while waiting in the office she was told to keep her mask properly. Now she was keeping her mask on and for one second she was holding it on her mouth the "manager " came out of nowhere telling her to put her mask properly......that is just insane. While in the room I could not breathe and held my mask a little high and the girl whoever her title was it's hard to know from just a red scrub could be their janitor in my opinion, she yelled at me that I needed to step out and she would call the manager. I told the manager that you ask all those screening questions and then treat people as they carry some kind of plague... I took my daughter and left that nut place. These people are disgustingly rude and unethical....UNBELIEVABLE!!!!!

Had cataract surgery in both eyes -- went from 20/200 to 20/20 and 20/25!…read moreDr. Woods and the Busack Eye Center team were professional, kind, and amazing throughout. Seamless care, expert results -- highly recommend!

worst experience ever. Got cataract surgery and he screwed something up. He said he could fix it…read morewith a laser. They made me an appointment and I was running late so I called to change appointment and they said come in at 4:00. I did and sat there til 5:20 before seeing the Dr. they couldn't believe that I was very upset about sitting there for over an hour. they acted like they were doing me a favor by changing my appointment. A lady with a man bun and big glasses comes in and try's to tell me I was lucky to get the appointment. The Dr then tells me I should go somewhere else because he's uncomfortable with how angry I am. What a joke this place is.

I have been a long time patient of Dr. Patel (almost 18 years). I've never had a bad experience…read morewith him or his staff. Today was no different. His staff including Dr Patel were wearing their costumes - paying homage to "A League of Their Own" movie for Halloween. My appointment was at 9 am and I was in and out in less than 45 minutes. They are efficient and friendly. Dr. Patel always provided good service and he always listened to me or my concerns. This visit, they have added a new machine to evaluate my torn retina and of course Dr. Patel confirmed the results manually too. I like that a lot - not just rely on tech. Thank goodness, my retina is still stable. He continues to advise me to pay attention to new symptoms and to call him immediately. Check up completed and will see them again in October 2027. Thank you, Dr. Patel and staff.

I was referred to Dr Patel for macular pucker care.I had my surgery February 2023... from the…read moreimmediate post surgery I knew something was wrong. I had a steroid response to the drops, a severe reaction. I asked the doctor and his staff repeatedly to check my eye for signs of glaucoma, being told multiple times I was healing well and fine.. I was told if the doctor thought I had glaucoma he would send me to a specialist for it... I took it upon myself to seek out a specialist myself. Sure enough I have glaucoma! I leaned that my eye pressure was elevated a year before my surgery, ( it was taken on every pre op appointment, and I was never told about the risks with a elevated eye pressure... or was it addressed. Dr Patel didn't listen to my concerns and rushes through examinations, he showed no concern for my pre op elevated eye pressures. I would recommend a more thorough RS who isn't in a hurry and is more focused on details and his patients concerns.

Husband very happy with care. Prescriptions were supposed to be billed to our insurance. We were…read moretold best price. 4 sets of drops was about $80. I checked with our insurance $37.25 not including our secondary insurance. The final straw was he ran out of one and the cost was over $70. Our cost was $25. We were told that they had billed insurance but no proof. Trust but verify.

I have heard good things about Dr. Thadani as a surgeon, but his staff is mediocre at best. I know…read morethat no one is perfect, but the office makes too many mistakes to be in a health environment. Incorrect scheduling is not the worst of their problems. Not only was I incorrectly scheduled on a day reserved for laser surgery (I was having standard surgery), but my lens selection was wrongly noted. Thank goodness we went over the procedure before a surgical mistake was made. Then there is the billing Assistant who works from home but confessed she did not know how to use the 'work' phone purchased for her; especially troublesome since work-at-home requires communication with the outside world. Then I noticed while on the Patient Portal, my husband was not listed as the designee for life/death decisions; instead another patient (including phone number) was listed. When I called him, he was surprised/amazed....never heard of me, let alone knew he would be required to make such decisions on my behalf. As I said before, Dr. Thadani is a competent and personable surgeon, but if you choose this practice for service, make sure they dot all the i's and cross all the t's. Your peace of mind requires extra diligence on your part.

I would give them a zero rating if it was possible. I have been to this practice several times…read morebefore and did not have any complaints at that time. I made my appointment for today several months ago due to their schedule being "busy". When arrived for my appointment today I went to check in and was struck by how rude the clerk was. I was told that I did not have an appointment, although my wife and I had scheduled both of our appointments consecutively and they did say she had an appointment. The rude clerk continued to insist that there was no record of me having an appointment. Indeed, the clerk's hostility would drive patients away from this practice. Both my wife and I are going to find a different practice as the level of hostility was unacceptable. As a practicing physician I am often asked what practices in the area I would or would not recommend. I will make a point of advising others to avoid this practice.

Besides waiting more than 30 minutes to be seen....they tried to charge me an additional fee just…read moreto give me my eye glass prescription. When I researched this, here's what I found on the FTC site: "The Federal Trade Commission enforces the Eyeglass Rule. It requires eye doctors - ophthalmologists and optometrists - to give patients a copy of their prescription, whether they ask for it or not and before offering to sell eyeglasses. It's the law. Make sure they give eyeglass prescriptions at the end of the eye examination without the patient having to ask for it and without charging an extra fee for the prescription. " I've reported them to the FTC and waiting to hear back.

Started seeing Dr.Tash just to check my eyes as I had a sore eye. Turns out he is now treating me…read morefor scleritis.

For a physician to be so exceptional, Dr. Lapsa exceeds all standards today in American med…read morepractices. I suspected glaucoma was limiting my vision (and balance), inherited from mother and family. Sure enuf, that was diagnosed. Dr. Lapsa told me in detail what to do. Prescribed Travastan drops. I waited 8 years, not using the drops, before seeing Dr. Lapsa again. Glaucoma very bad plus bad cataract in left eye. He no longer does surgery to remove. Spent an hour explaining what was what. Plus Rx for new drops, giving me free samples too! Staff is lovely, helpful, patient. Hope retirement not soon! We are so lucky to still have such good people in medicine, not controlled by those insurance birds.

Customer service is awful. I called office 1st thing in the morning to get a copy of my…read moreprescription. I was told I would receive a call back after doctor signed a the prescription I called back at 1:30 pm as the office was closing at 2:30. Was told the doctor had left for the day and didn't have time to sign a piece of paper. Seriously??? Takes a whole 3 secs. They claim they will send in mail. I will update this review when I finally receive my prescription. Not happy at all.

I arrived early for my appointment. Dr. McGann was more than an hour behind…read more My review speaks to the service rendered. His administrative staff which is constantly changing requires office etiquette courses.