Husband very happy with care. Prescriptions were supposed to be billed to our insurance. We were…read moretold best price. 4 sets of drops was about $80. I checked with our insurance $37.25 not including our secondary insurance. The final straw was he ran out of one and the cost was over $70. Our cost was $25. We were told that they had billed insurance but no proof. Trust but verify.

I have heard good things about Dr. Thadani as a surgeon, but his staff is mediocre at best. I know…read morethat no one is perfect, but the office makes too many mistakes to be in a health environment. Incorrect scheduling is not the worst of their problems. Not only was I incorrectly scheduled on a day reserved for laser surgery (I was having standard surgery), but my lens selection was wrongly noted. Thank goodness we went over the procedure before a surgical mistake was made. Then there is the billing Assistant who works from home but confessed she did not know how to use the 'work' phone purchased for her; especially troublesome since work-at-home requires communication with the outside world. Then I noticed while on the Patient Portal, my husband was not listed as the designee for life/death decisions; instead another patient (including phone number) was listed. When I called him, he was surprised/amazed....never heard of me, let alone knew he would be required to make such decisions on my behalf. As I said before, Dr. Thadani is a competent and personable surgeon, but if you choose this practice for service, make sure they dot all the i's and cross all the t's. Your peace of mind requires extra diligence on your part.

I have been a long time patient of Dr. Patel (almost 18 years). I've never had a bad experience…read morewith him or his staff. Today was no different. His staff including Dr Patel were wearing their costumes - paying homage to "A League of Their Own" movie for Halloween. My appointment was at 9 am and I was in and out in less than 45 minutes. They are efficient and friendly. Dr. Patel always provided good service and he always listened to me or my concerns. This visit, they have added a new machine to evaluate my torn retina and of course Dr. Patel confirmed the results manually too. I like that a lot - not just rely on tech. Thank goodness, my retina is still stable. He continues to advise me to pay attention to new symptoms and to call him immediately. Check up completed and will see them again in October 2027. Thank you, Dr. Patel and staff.

I was referred to Dr Patel for macular pucker care.I had my surgery February 2023... from the…read moreimmediate post surgery I knew something was wrong. I had a steroid response to the drops, a severe reaction. I asked the doctor and his staff repeatedly to check my eye for signs of glaucoma, being told multiple times I was healing well and fine.. I was told if the doctor thought I had glaucoma he would send me to a specialist for it... I took it upon myself to seek out a specialist myself. Sure enough I have glaucoma! I leaned that my eye pressure was elevated a year before my surgery, ( it was taken on every pre op appointment, and I was never told about the risks with a elevated eye pressure... or was it addressed. Dr Patel didn't listen to my concerns and rushes through examinations, he showed no concern for my pre op elevated eye pressures. I would recommend a more thorough RS who isn't in a hurry and is more focused on details and his patients concerns.

I needed to find an Ophthalmologist in Rockville now that I work at home, and I found Central…read moreMaryland Eye Associates and had an appointment with Kenny Chen yesterday. I was amazed at the thoroughness of the checks that were done on my eyes compared to my former Ophthalmologist. Kenny Chen took the time to explain all that was checked and what the treatment would be if cataracts or glaucoma were found. They were able to get me an appointment really quick also. They ensure social distancing is maintained by having you text them when you arrive at their building, and they text back when you can come into the office, but the wait wasn't more than 5 minutes yesterday.

Wow, horrible horrible customer service. I tried to book an appointment for a general eye exam as I…read morewould like to have laser surgery and cateracts developing. I was told because I wear glasses/contacts, the opthamologist does not see those patients and I'd have to only be seen by the optometrist. The scheduler was unbelievable rude and would not listen and was only focused on not making my appointment. She said the opthamologist wasn't available until December, then October; I went online and book the appointment for the following week - 3 months earlier than she stated. Then the emails and phone calls started, harrassing me to cancel my appointment that the opthamologist would not be seeing me. I called back and again she was rude - telling me I'm yelling (which I was not yelling, but she was talking over me). I asked to speak to the office manager and she didn't answer her phone (I made 7 attempts over 2 days), so again, poor service. Find some where, any where else to go. This is not a quality office.

Doctors are never in the office, they are always running very behind for appointment times, office…read morestaff is rude.

The worst, the most ridiculous and craziest office I have been to. I took my daughter there after…read moretwo months waiting and while waiting in the office she was told to keep her mask properly. Now she was keeping her mask on and for one second she was holding it on her mouth the "manager " came out of nowhere telling her to put her mask properly......that is just insane. While in the room I could not breathe and held my mask a little high and the girl whoever her title was it's hard to know from just a red scrub could be their janitor in my opinion, she yelled at me that I needed to step out and she would call the manager. I told the manager that you ask all those screening questions and then treat people as they carry some kind of plague... I took my daughter and left that nut place. These people are disgustingly rude and unethical....UNBELIEVABLE!!!!!

Front staff is not friendly and overall experience was bad. Even with appointment, waited a long…read moretime to be seen. When I got back, pushed back to lobby area because patient rooms were dirty. Wish there was other options available to do similar service.

I love the doctors but the wait to see one is intolerable. An appointment at 930 means you get into…read morean room at 10 or so, then am told the doctor will see you soon, and then you sit there for another 45 plus minutes, waiting. No one checks on you. Finally an hour or so past your actual appointment time, the doctor arrives for a 10 minute visit. This was not a one time occurrence. It happens every time and their excuse is they are short staffed, people called off. Another patient in the waiting room with an appointment at 910 was still waiting there at 950. Wonder when she got out of there! The waiting is the same at the Hagerstown office. Even though the doctors are great, I will be looking for another place for my eye care because Maryland Vision Institute cares more about squeezing in as many people in a day as they can, with no regard to the patient's time.

My husband and I were both patients of Dr. Hodges for a number of years. After my cataract surgery…read more(done by Dr Hodges) I had a great deal of vision loss. My husband was diagnosed with glaucoma but Dr. Hodges told him he was out of treatment options so his vision became severely degraded. Dr. Hodges seemed kind and personable but dismissed our concerns and told us there was nothing that could be done. Out of frustration about our continued vision loss, we set up an appointment with another ophthalmologist for a second opinion. She disagreed with Dr Hodges' assessment - she immediately changed eye meds, provided lots of options, and much more hope, for saving our vision. Already we are seeing better, but unfortunately, you can't turn back all the existing damage. We wasted much too much time and we lost way too much of our vision trusting Dr. Hodges.

I see this dr for Chrons disease in relation to the eye. Always friendly and informative/ makes me…read morefeel cared about. I also found out that you can purchase eye glasses in the office. They have very up to date equipment to measure the optic nerve and monitor changes year after year.

My mom went for treatment. Olivia is extremely rude and unprofessional. Should not be working with…read moreor around people. Would not recommend

I have been a patient at Retina Specialists for many years. They have a high level of expertise and…read moreconcern for the patient. I've been very pleased with the treatment I have received there.

Had just shared with family/friends about what a pleasant, confident experience my appointment here…read morewas . . . . From initial call to ofc staff, to Dr Gill's comprehensive exam, & staff check-out, I felt everyone was most professional & accommodating. Thank You !

Staff is friendly informative and accommodating. COVID measures in place allowing customers to…read morepickup items such as contact lenses and glasses inside the vestibule rather than from the staff. Enjoy seeing Dr Gill every year. Her professionalism and manner are unparalleled.