I had a bad experience yesterday and called back today and spoke with another manager MIKE who I absolutely love and adore so much. Not only did he acknowledge my situation with the best empathy and concern he apologized and handled things the way a REAL MANAGER is supposed to handle. MIKE you are the best and I will for sure be back especially when you are there bcs u make customers want to come back. I also want to thank Kim my server and the wonderful hostess her name was jayla. Mike I love u with all my heart thank you for taking good care of me and fixing my order.I hope they fire the short manager with the red hair and beard bcs he is trash compared to big mike LOVE U MIKE!!!!! read more

All 3 of us ordered the ribeye and 2 sides. This was the best steak we've ever had in our lives! I haven't been to Longhorn in about 20 years prior to this experience several weeks ago. We RAVED about the food to our super kind waitress, and she let us know they now have a new manager. I even ate all the skin on my baked potato. My buddy, Josh, kept bragging about the brocolli, too. The food was absolutely made with love. Hampton Longhorn, ya'll are TOP DOG!! The restaurant itself was perfect and just the right amount of lighting. And I was talking to my friends last evening to plan a trip back JUST to come eat at Longhorn in Hampton again. And we're 3 hours away!! read more

Went here for lunch. I had arrived like right when they opened. The customer service was amazing. The lady was very attentive and got my order correctly. The food came out fresh and hot and very delicious. The hostess was among at seating me and brining my menu and silverware to the table. The restaurant was very clean. read more

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I had a wonderful experience as far as the food. Everything was so good. I wanted to kiss the cook. lol The steak in the salad was cooked to perfection. I just wish it was a little more. The Mac & cheese was so good. I'm coming back tomorrow. The chicken sandwich was perfect and crispy, the service was ok. The waitress seemed a little off but nothing too bad. read more

LongHorn Steakhouse - 7-Pepper Sirloin Salad Sweet Potatoe - Steakhouses Near Me - Hampton, Virginia

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If I could give this place negative stars I would. We walk in and the hostess sits us in the back with someone who's new and provided him no help. We didn't get silverware from the hostess until our server with the glasses gave us some. They have no busters to clean the table and I understand people are new and they need to figure things out but it's disgusting. We watched a female server walk by and just put MORE dishes on an already dirty table and not bother to pick anything up when she walked by. It's disgusting that this place takes advantage of new servers. The people/servers just stood in the front, a black girl with a puff, a tall light skin girl with blondish and hair and a male server with locs and a gold chain. They all stood there and didn't not help anyone at all. No communication, teamwork, nothing. This was the worst place ever food came out cold and wrong and would NEVER recommend this ever. I don't usually write reviews but I felt bad for our server who was new and wasn't even shown the ropes. This establishment needs to be shut down or everyone has to be fired beside the sweet new server with the glasses. read more

LongHorn Steakhouse - Steakhouses Near Me - Hampton, Virginia

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Food and service was horrible! I waited 2 hours for food. Ribs were not cooked thoroughly, gave me ceaser salad with no ceaser dressing.... and dessert was very distasteful. 0/10. read more

We were sat and greeted promptly. Our waitress was on it and made sure we had everything. It was quiet which is unusual for this place but it was nice. Our food came out fast and was hot. Nothing incorrect. Great evening. read more

Food was gross, oily all over, restrooms had no soap and smelled terrible. They were giving gas station bathroom. Food was overpriced as well, I wish I hadn't spent my money here, but you live and you learn I guess. My New York strip was dry, and my whole plate seemed rushed. I've been to other LongHorn restaurants and this is by far the worst. Hampton overall has some of the worst quality restaurants I've ever been to, it's so ghetto and ratchet. Why do people live here. :) read more

We ordered eight meals and the only meal that didn't came out was my two year old daughter after the long wait my daughter was eating off everyone else plate so I talk to the manger and he let me know it's a courtesy to bring a two year old meal first so they decide bringing a two year old meal after all 8 people receive their meal, when I let them know the problem they act like it was nothing they could do and disregarded my complaint. After all of that our waiter deserted us and never came back. read more

How they close in a whole hour yet already closing down and don't take orders that's the dumbest thing ever !. Stick to you're hours or change them read more

My meal was mediocre. There was nothing crispy about the crispy Brussel sprouts other than the look & the shrimp were salty & rubbery. The only reason I eat that many shrimp was because I didn't want take the chance of the kitchen putting them on another person's plate. My mom's Parmesan garlic chicken & ribs were very good. Our server was excellent- LaTeisha B read more

LongHorn Steakhouse - Grilled shrimp - Steakhouses Near Me - Hampton, Virginia

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Mandy was an excellent server. The food was beyond expectations! I will come back again and again.

Walked in and waited 25 minutes before we even got a drink we ordered our food right away because of how long it already took it was at least another 15 minutes before bread came out We ordered two filet mignon's Our food took a long time it finally came out and it was covered in way too much seasoning to the point it was burning our mouth and we couldn't take more than two bites we sent it back again it took a while , at this point we had been there an hour and a half steaks came raw ... we finally got fed up and said we just wanted to leave We saw multiple tables sending their food back Management really needs to do something you're expecting people to pay $30 for a steak I will say the staff was friendly but even they were frustrated with the kitchen a lot of people looked disappointed and annoyed read more

LongHorn Steakhouse - Flo's Filet - Steakhouses Near Me - Hampton, Virginia

The food was cooked perfectly. I requested my broccoli steamed very soft and it was on point. The salmon was flaky and moist exactly Ike it should be. The sweet potato has butter and a cinnamon mixture on it for a flavor of down south. The shrimp was tender and seasoned exactly like I ordered it. My husband had the renegade sirloin steak and shrimp. He ordered his steak well done and it still was tender and juicy. He said his meal was pure deliciousness. Our server was a young man named Christopher C. He went above and beyond for us. He was quick with the service, very attentive and accommodating. Chris gets 5 stars by himself. The new GM Sheena W. Is doing a fantastic job. She is on very hospitable and on top of the game. Overall it was a great experience. We will be frequenting this particular Longhorn Steakhouse. read more

In all of my years, I've never tried Longhorn Steakhouse, but I must say, for the first time it was a blast! I would like to say thank you to Mandy L for exhibiting great customer service skills and being a genuine person/bartender. She made several suggestions that were ALL top and 5 Star if you ask me! For starters, she recommended a side of ranch and a side of balsamic vinaigrette and the mixture was something WE should coin! **hint hint** I ordered the Flo Filet Medium and it was amazing! The seasoning was explicit-no sauce needed. I also had a loaded baked potato on the side which I'll take home for a snack and a glass of Pinot Noir. Before pouring a full glass, she made sure I would like it by giving a small sample and I did, hence I chose a long pour. The vibe was just right! A nice cozy ambiance speaking with a fellow retiree... Go Air Force! If you're in town or on the East Coast, I would highly recommend taking a seat at the Longhorn Steakhouse! Until next time...Cheers! and again, thanks Mandy! read more

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I spoke to the regional manager who was not very professional and accepted what his Hampton manager said which was a lie. He told me it wasn't his manager. The Newport News location accommodated me but it was an hour plus but we were seated and got drinks and bread for my 4 year old. The manager and the waiter, Alex, were wonderful.The manager was cooking and came to talk to me. That's customer service. read more

The Parmesan chicken, grilled shrimp and lemon chicken was salty. If anyone had a concern for their salt intake they should think twice about dining at this restaurant. I returned the lemon chicken in exchange for the Parmesan chicken and it was still salty. The manager recommended I request lite seasoning and confirmed the sauce was spicy so I recommend that the cook should not add additional salt to the meat. I have been to many longhorn restaurants and never experienced this before. We were also not offered refills on our drinks or asked if the food was satisfactory. I will not be returning to this restaurant again. read more

We walked in and a server was half standing behind the hostess stand. They continued typing in their phone and looking back. I assumed they were checking tables before she just walked out the doors. Honest mistake on our part but wish she would've said something. Nope, a minute later the host came up and was very friendly and asked if we were okay with the wait and checked us in. While waiting looking at all the 1 star reviews with large amounts of people sending dishes back and 45+ minute wait times. We decided to go to a completely different location because the other Hampton location was just as bad..... read more

Service is really slow, and atrocious with take out. They really need to revamp and start over. Sad to say this but I've tried many many times and it seems to be getting worse. Do better people. read more

Ribs over cooked. Hard and dry. Not fall off bone. Suggest not to order when they are busy. Garbage.

5 stars for our server yesterday 10/26/2024 during lunch on Saturday. I did not get her name, but she was a true gem. She was wearing a red bow, and had red hair clips throughout her braids as well. She was such a good server, and a sweet woman. A group of 9 of us were gathered in town for a sad event, but her energy and kindness really lifted us up. She made sure we had plenty of bread, waters (a whole bunch of lemons), and the guys got beer. I ordered a lunch special which was reasonably priced: it was $10.99 for a sirloin salad with caesar dressing, and a loaded baked potato. The food was good to fill us up before we headed back up to northern VA. Thank you so much to our server for being wonderful yesterday, it really meant a lot. If only I got her name. She was amazing and all around gave excellent service and showed us great care. read more

The first time I came, I had a really good time this time unfortunately was not so wonderful. The restaurant is in need to be dusted. My shrimp and corn were both slightly undercooked. Unfortunately, the Spanish dip did not have enough spinach. My cutlery I had to request a new ones because it was dirty. The glass of water I had to send back as well because the glass was dirty. It really was not a wonderful experience read more

LongHorn Steakhouse - Steakhouses Near Me - Hampton, Virginia

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AFTER WAITING IN THE ENTRANCE FOR MORE THAN 7 MINUTES, the hostess who identified herself as SHANEETA came in from outside with no apology and asked if there were 3 in our party. My prayer is that our server Ovauni is far more courteous. We ordered Spinach Dip. Manager shows and says we're out of Spinach Dip. It's only a little after 1pm. We ordered Mac & Cheese. It didn't come along with the meal because it wasn't prepared yet: at 1:41 pm. I normally give excellent reviews when the service is above par, and the food is hot and delivered in a timely manner. Too many mishaps for me to return. - [ ] late greeting and seating - [ ] No spinach dip at 1pm+ - [ ] Salad late coming - [ ] Mac & Cheese late coming The waitress was kind BUT inefficient. Must be the culture in this location. I wouldn't choose this location for a date or family night out. Too many opportunities to be disappointed read more

I came on a Tuesday night so it wasn't busy for dinner so the shrimp we ordered as a appetizer was good took about 30 minutes for those the rest of the food took 40 minutes after the shrimp to come out and the steak had a crust on the bottom like it was cooked on a grill that hasn't been cleaned same thing with the chopped steak so we were offered a small discount abut the food was just not good read more

Me & a friend went there for my birthday and it wasn't really packed. So my friend before I came in without me knowing that they had a few people that were going to surprise me for my birthday lunch. Now our waiter,he almost gave up the surprise, but I wasn't worry. Anyway, when we ordered our food, the waiter never suggested the new items that were available, so I just got the porterhouse steak. The food overall was wonderful, but the waiter could've been more active, he acted like he didn't want to be there & rarely checked on us that we have to wave at him multiple times to get his attention. When my party asked for the check & to split the charges on my meal to their receipt, he gave a look like we gonna have to figure it out ourselves because he stated he didn't know how to do it. Overall I probably go to a different longhorn instead of the One in Hampton next time! read more

ANOTHER bad experience... Went there for a friend's retirement celebration. As usual, server seemed rushed and had a bad attitude and as usual, they were out of certain items. I dont know who is responsible for purchasing but they need to be fired because they are always "out of something". I ordered a shrimp appetizer, they were previously frozen and heavily, heavily salted. I could not eat them. I didn't send them back for a re-order for fear that the cook would probably spit in the replacement order. Never, ever would I recommend this place! BTW, this place is noisy with kids screaming. read more

The service is awful, the steaks are tough, the burgers are tasteless, the salad is drowning in dressing, and the management could care less. The Hampton location is really giving this Steak Chain a bad reputation. They will never get another $ from me. read more

I have never in my life received service this bad. I can ignore people being rude or not being very friendly, that's fine, you're there to do a job, as long as I get my food, it's chill. Tyrone was a very average server, other than ignoring us most of the 1 hour and 45 minutes we were sat in the booth. We waited 15 minutes to be greeted (that's cool, it's happened at other places, they're busy and I'm patient). We waited 20 minutes for our drinks to show up. We waited another 30 minutes to be told that they were out of the appetizer that we'd ordered with our drinks. We waited 40ish minutes to find out that they didn't have the sides we had ordered (it seemed like he was just putting our order in). We ate in less than 20 minutes, we even had to wait longer for boxes and the check. I felt so trapped and gaslit through out the entire meal that I literally would have paid any amount of money to leave. We never saw the manager, he never came to the table to acknowledge the issue or even remotely tell us what was going on. Which is mind blowing for me as someone who worked in hospitality and got a degree in hospitality management. This is not how we're told to handle things in management programs. You hear about the issue and immediately go to the guest, hear them out, and do what you can to quickly resolve it without comping the whole meal. But we weren't acknowledged, heck it was another hour after the we found out that nothing we ordered was available except the steak and fish that we even received our food. Tyrone said we'd be comped this and that, but by the time I asked for the manager we'd been there an hour and 45 minutes, it was close to 10 pm. We were lied to about our order being put in, we were ignored as Tyrone helped many tables who came after us and left before us. It was a miserable experience. It's been hours and I'm still nauseous with anxiety over the whole thing. What's crazy is I wouldn't have even been mad or left a crappy tip if Tyrone had at least gotten our orders out in the time he said or brought me the boxes and the tip without me having to chase him down and beg him to let me pay and get out of there. At any point in time the wait would have been forgotten and we would have been happy if Tyrone actually followed through with anything he told us; with forgetting my father in law's fries, with getting the check, with bringing me a drink refill, with literally anything happening in the time he said it would. In the end I would never yell at someone or even be rude, but I told Tyrone he should get a different job. I was so mad I was shaking and trying not to go into a panic attack, I couldn't even manage to raise my voice. The thought of ever going to a longhorn again or seeing that young man again literally makes me nauseous. read more

We were calling a week in advance to make a reservation for a birthday party. Was told on Tuesday to call back on the day of to make a reservation. So we called the morning of the party and were told to call back in a hour. Called back a hour later and was told they can't hold our party. Very unprofessional and a huge inconvenience. I wouldn't recommend anyone to have a party size dinner here. Unorganized, and like I said unprofessional! There is no communication between the manager and the workers. Mangers never came to talked to us or called us back. read more

I must say this place has always been just a go grab something place for me. I did not take pictures of my main dishes as I was sidetracked by the fighting amongst the staff. Where they loudly disagreeed, and the one gentleman had to remind the young lady his name was not "bruh." They are slow, and you have to double check your To go orders. Just somewhere to grab something. read more

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I ordered chop steak but it was just a hamburger without the bun, very disappointed. Also the sauce on top was really salty. I won't ever get that again. read more

Amazing lunch with my best girlfriend! Absolutely a good choice! Food was excellent and service was superior! Our server Kristine was training a new server, Art. Both were amazing! Will definitely be returning for this seller service and delicious choices in the near future! Bravo! read more

LongHorn Steakhouse - Kristine and Art - Steakhouses Near Me - Hampton, Virginia

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Over two and a half hours in the restaurant, cold food, and I only ate bread. This was by far one of the worst dining experiences we've had at LongHorn Steakhouse. We joined the waitlist and were seated in less than 10 minutes. Our server came to the table promptly and returned shortly after to take our order. Once the order was placed, it took over 45 minutes for our food to arrive. We were told the kitchen was backed up, and when the food finally came out, it was cold and overly seasoned. We kept one plate and sent the other back, which took another 45 minutes to be remade. During this entire time, I only ate bread. By the time the replacement plate came out, I no longer wanted the food and took it home without eating it. My mother ordered the shrimp dinner. She did not eat it and planned to leave it untouched on the table. I explained to the manager that since the shrimp dinner was not eaten and was going to be left, it needed to be removed from the ticket, which he did. However, after removing that item, the manager then removed the discount from the remaining meal, despite the excessive delays, food quality issues, and the fact that I never ate my meal. This was after waiting over 45 minutes for the first plate, another 45 minutes for the remade plate, and about an hour just to receive our ticket. Our server had been assigned a party of 15 and could not complete our service. The ticket was printed and handed to another server who was unaware of what had occurred. The manager never personally returned to apologize or properly address the situation. In total, we spent over two and a half hours in the restaurant. I only ate bread, and my mother had a bowl of potato soup. This was meant to be a Valentine's Day outing for my mother, and the experience was frustrating and unacceptable. read more

A relative of mine was dining here and the quality of the rice was questionable. It would make you think am I eating grain or stone?? And to make it worse, they have the audacity to serve Stone Age specials with a side of TRASH literally on the floor! In turn we are deeply disappointed with the service and qual of this Logan's steak house, in the wise words of Gordon Ramsay, "You're cooking in a, what, a1-star restaurant, and you're cooking like a... 1-star restaurant." with that being said DO BETTER. read more

I dined at this steakhouse on December 8, my first time. The ambience is low light, lots of decor, not cozy but cluttered. I ordered the 12 oz ribeye with a baked potato and salad. The steak was done correctly, but it had a lot of grizzle on it. It wasn't as flavorful as I thought it would be, as there was a good sizzle on it. The baked potato was dry, skin was crinkled as though it had been cooked in a microwave; I could only eat the middle. There was little garnish on it, despite being called "loaded." The salad was delicously crisp. The service was great, always a plus. The grizzle came home with me for me dog, and the potato for my home fries at breakfast. Gotta be frugal these days. One star for the spacious and well lit parking lot, one star for my steak being cooked correctly (medium), and one star for the service. read more

Cowboy Ribeye bone in steak was okay. Lobster tail was good, salad was nice and fresh with a variety of veggies and real blue cheese dressing. Baked potato was tasty with coarse sea salt on the skin. Mattie the server was excellent took our drink orders right away as well as entrees Checked on us 3 times. Atmosphere was nice and cozy I hate bright lights and restaurant was clean read more

The service at this establishment was disappointing, and the staff's behavior came across as unprofessional and discourteous.

What terrible service x2 separate visin 2 weeks. The waitress was apologetic and appeared frustrated. but how does it take 50 minutes to get our food and then items still missing? Poor execution from the kitchen staff. Not to mention running out of Baked and sweet potatoes, in a steak house! This restaurant use to be great, now it's horrible. Don't waste your time going. Go to Texas road house InStead! read more

You have a racist staff. I have never experienced something like this The waitress and the manager were so rude We came in waited about 30 minutes They gave us a small table and we were 7 people We told them if they can give us another table we saw another bigger table being cleared they were like we re giving it to the other party I told them we came before them They were like they are 7 people I said we're 7 people... I told her are you being racist She was like I'm sorry you feel that way but it is what it is I told her we're going to leave she said up to you!!! What a great service. read more

I can only in good conscience give this spot a 2 Star for food and a 4 for service so my wife took me here on the 11th for my birthday. So we waited at the bar until our table was ready which was cool, we got to our table the waiter was really nice and the bread was warm and soft. I ordered the Longhorn and my wife ordered the steak and shrimp combo, well it was salty as all get out! We ordered the steaks med-well, my wife let hers sit a bit and it was still mooing a bit. We didn't complain, because it was my birthday and we were enjoying our time. But I couldn't eat it, so we just boxed it up and left, I'm usually for giving a second chance but I can't give to many costly chances. Sad to say but this will be my last time here, I've spoken to a couple of friends and they have had the same experience. Hey Longhorn step it up, if people choose to spend their coins with you it's up to you to provide a quality product! read more

LongHorn Steakhouse - The Longhorn - Steakhouses Near Me - Hampton, Virginia