My meal was mediocre. There was nothing crispy about the crispy Brussel sprouts other than the look & the shrimp were salty & rubbery. The only reason I eat that many shrimp was because I didn't want take the chance of the kitchen putting them on another person's plate. My mom's Parmesan garlic chicken & ribs were very good. Our server was excellent- LaTeisha B read more

LongHorn Steakhouse - Grilled shrimp - Steakhouses Near Me - Hampton, Virginia

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I had a wonderful experience as far as the food. Everything was so good. I wanted to kiss the cook. lol The steak in the salad was cooked to perfection. I just wish it was a little more. The Mac & cheese was so good. I'm coming back tomorrow. The chicken sandwich was perfect and crispy, the service was ok. The waitress seemed a little off but nothing too bad. read more

LongHorn Steakhouse - 7-Pepper Sirloin Salad Sweet Potatoe - Steakhouses Near Me - Hampton, Virginia

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We were sat and greeted promptly. Our waitress was on it and made sure we had everything. It was quiet which is unusual for this place but it was nice. Our food came out fast and was hot. Nothing incorrect. Great evening. read more

I spoke to the regional manager who was not very professional and accepted what his Hampton manager said which was a lie. He told me it wasn't his manager. The Newport News location accommodated me but it was an hour plus but we were seated and got drinks and bread for my 4 year old. The manager and the waiter, Alex, were wonderful.The manager was cooking and came to talk to me. That's customer service. read more

Ribs over cooked. Hard and dry. Not fall off bone. Suggest not to order when they are busy. Garbage.

We walked in and a server was half standing behind the hostess stand. They continued typing in their phone and looking back. I assumed they were checking tables before she just walked out the doors. Honest mistake on our part but wish she would've said something. Nope, a minute later the host came up and was very friendly and asked if we were okay with the wait and checked us in. While waiting looking at all the 1 star reviews with large amounts of people sending dishes back and 45+ minute wait times. We decided to go to a completely different location because the other Hampton location was just as bad..... read more

Walked in and waited 25 minutes before we even got a drink we ordered our food right away because of how long it already took it was at least another 15 minutes before bread came out We ordered two filet mignon's Our food took a long time it finally came out and it was covered in way too much seasoning to the point it was burning our mouth and we couldn't take more than two bites we sent it back again it took a while , at this point we had been there an hour and a half steaks came raw ... we finally got fed up and said we just wanted to leave We saw multiple tables sending their food back Management really needs to do something you're expecting people to pay $30 for a steak I will say the staff was friendly but even they were frustrated with the kitchen a lot of people looked disappointed and annoyed read more

LongHorn Steakhouse - Flo's Filet - Steakhouses Near Me - Hampton, Virginia

AFTER WAITING IN THE ENTRANCE FOR MORE THAN 7 MINUTES, the hostess who identified herself as SHANEETA came in from outside with no apology and asked if there were 3 in our party. My prayer is that our server Ovauni is far more courteous. We ordered Spinach Dip. Manager shows and says we're out of Spinach Dip. It's only a little after 1pm. We ordered Mac & Cheese. It didn't come along with the meal because it wasn't prepared yet: at 1:41 pm. I normally give excellent reviews when the service is above par, and the food is hot and delivered in a timely manner. Too many mishaps for me to return. - [ ] late greeting and seating - [ ] No spinach dip at 1pm+ - [ ] Salad late coming - [ ] Mac & Cheese late coming The waitress was kind BUT inefficient. Must be the culture in this location. I wouldn't choose this location for a date or family night out. Too many opportunities to be disappointed read more

I have never in my life received service this bad. I can ignore people being rude or not being very friendly, that's fine, you're there to do a job, as long as I get my food, it's chill. Tyrone was a very average server, other than ignoring us most of the 1 hour and 45 minutes we were sat in the booth. We waited 15 minutes to be greeted (that's cool, it's happened at other places, they're busy and I'm patient). We waited 20 minutes for our drinks to show up. We waited another 30 minutes to be told that they were out of the appetizer that we'd ordered with our drinks. We waited 40ish minutes to find out that they didn't have the sides we had ordered (it seemed like he was just putting our order in). We ate in less than 20 minutes, we even had to wait longer for boxes and the check. I felt so trapped and gaslit through out the entire meal that I literally would have paid any amount of money to leave. We never saw the manager, he never came to the table to acknowledge the issue or even remotely tell us what was going on. Which is mind blowing for me as someone who worked in hospitality and got a degree in hospitality management. This is not how we're told to handle things in management programs. You hear about the issue and immediately go to the guest, hear them out, and do what you can to quickly resolve it without comping the whole meal. But we weren't acknowledged, heck it was another hour after the we found out that nothing we ordered was available except the steak and fish that we even received our food. Tyrone said we'd be comped this and that, but by the time I asked for the manager we'd been there an hour and 45 minutes, it was close to 10 pm. We were lied to about our order being put in, we were ignored as Tyrone helped many tables who came after us and left before us. It was a miserable experience. It's been hours and I'm still nauseous with anxiety over the whole thing. What's crazy is I wouldn't have even been mad or left a crappy tip if Tyrone had at least gotten our orders out in the time he said or brought me the boxes and the tip without me having to chase him down and beg him to let me pay and get out of there. At any point in time the wait would have been forgotten and we would have been happy if Tyrone actually followed through with anything he told us; with forgetting my father in law's fries, with getting the check, with bringing me a drink refill, with literally anything happening in the time he said it would. In the end I would never yell at someone or even be rude, but I told Tyrone he should get a different job. I was so mad I was shaking and trying not to go into a panic attack, I couldn't even manage to raise my voice. The thought of ever going to a longhorn again or seeing that young man again literally makes me nauseous. read more

ANOTHER bad experience... Went there for a friend's retirement celebration. As usual, server seemed rushed and had a bad attitude and as usual, they were out of certain items. I dont know who is responsible for purchasing but they need to be fired because they are always "out of something". I ordered a shrimp appetizer, they were previously frozen and heavily, heavily salted. I could not eat them. I didn't send them back for a re-order for fear that the cook would probably spit in the replacement order. Never, ever would I recommend this place! BTW, this place is noisy with kids screaming. read more

The service is awful, the steaks are tough, the burgers are tasteless, the salad is drowning in dressing, and the management could care less. The Hampton location is really giving this Steak Chain a bad reputation. They will never get another $ from me. read more

I came on a Tuesday night so it wasn't busy for dinner so the shrimp we ordered as a appetizer was good took about 30 minutes for those the rest of the food took 40 minutes after the shrimp to come out and the steak had a crust on the bottom like it was cooked on a grill that hasn't been cleaned same thing with the chopped steak so we were offered a small discount abut the food was just not good read more

We were calling a week in advance to make a reservation for a birthday party. Was told on Tuesday to call back on the day of to make a reservation. So we called the morning of the party and were told to call back in a hour. Called back a hour later and was told they can't hold our party. Very unprofessional and a huge inconvenience. I wouldn't recommend anyone to have a party size dinner here. Unorganized, and like I said unprofessional! There is no communication between the manager and the workers. Mangers never came to talked to us or called us back. read more

In all of my years, I've never tried Longhorn Steakhouse, but I must say, for the first time it was a blast! I would like to say thank you to Mandy L for exhibiting great customer service skills and being a genuine person/bartender. She made several suggestions that were ALL top and 5 Star if you ask me! For starters, she recommended a side of ranch and a side of balsamic vinaigrette and the mixture was something WE should coin! **hint hint** I ordered the Flo Filet Medium and it was amazing! The seasoning was explicit-no sauce needed. I also had a loaded baked potato on the side which I'll take home for a snack and a glass of Pinot Noir. Before pouring a full glass, she made sure I would like it by giving a small sample and I did, hence I chose a long pour. The vibe was just right! A nice cozy ambiance speaking with a fellow retiree... Go Air Force! If you're in town or on the East Coast, I would highly recommend taking a seat at the Longhorn Steakhouse! Until next time...Cheers! and again, thanks Mandy! read more

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5 stars for our server yesterday 10/26/2024 during lunch on Saturday. I did not get her name, but she was a true gem. She was wearing a red bow, and had red hair clips throughout her braids as well. She was such a good server, and a sweet woman. A group of 9 of us were gathered in town for a sad event, but her energy and kindness really lifted us up. She made sure we had plenty of bread, waters (a whole bunch of lemons), and the guys got beer. I ordered a lunch special which was reasonably priced: it was $10.99 for a sirloin salad with caesar dressing, and a loaded baked potato. The food was good to fill us up before we headed back up to northern VA. Thank you so much to our server for being wonderful yesterday, it really meant a lot. If only I got her name. She was amazing and all around gave excellent service and showed us great care. read more

The first time I came, I had a really good time this time unfortunately was not so wonderful. The restaurant is in need to be dusted. My shrimp and corn were both slightly undercooked. Unfortunately, the Spanish dip did not have enough spinach. My cutlery I had to request a new ones because it was dirty. The glass of water I had to send back as well because the glass was dirty. It really was not a wonderful experience read more

LongHorn Steakhouse - Steakhouses Near Me - Hampton, Virginia

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A relative of mine was dining here and the quality of the rice was questionable. It would make you think am I eating grain or stone?? And to make it worse, they have the audacity to serve Stone Age specials with a side of TRASH literally on the floor! In turn we are deeply disappointed with the service and qual of this Logan's steak house, in the wise words of Gordon Ramsay, "You're cooking in a, what, a1-star restaurant, and you're cooking like a... 1-star restaurant." with that being said DO BETTER. read more

Over two and a half hours in the restaurant, cold food, and I only ate bread. This was by far one of the worst dining experiences we've had at LongHorn Steakhouse. We joined the waitlist and were seated in less than 10 minutes. Our server came to the table promptly and returned shortly after to take our order. Once the order was placed, it took over 45 minutes for our food to arrive. We were told the kitchen was backed up, and when the food finally came out, it was cold and overly seasoned. We kept one plate and sent the other back, which took another 45 minutes to be remade. During this entire time, I only ate bread. By the time the replacement plate came out, I no longer wanted the food and took it home without eating it. My mother ordered the shrimp dinner. She did not eat it and planned to leave it untouched on the table. I explained to the manager that since the shrimp dinner was not eaten and was going to be left, it needed to be removed from the ticket, which he did. However, after removing that item, the manager then removed the discount from the remaining meal, despite the excessive delays, food quality issues, and the fact that I never ate my meal. This was after waiting over 45 minutes for the first plate, another 45 minutes for the remade plate, and about an hour just to receive our ticket. Our server had been assigned a party of 15 and could not complete our service. The ticket was printed and handed to another server who was unaware of what had occurred. The manager never personally returned to apologize or properly address the situation. In total, we spent over two and a half hours in the restaurant. I only ate bread, and my mother had a bowl of potato soup. This was meant to be a Valentine's Day outing for my mother, and the experience was frustrating and unacceptable. read more

Me & a friend went there for my birthday and it wasn't really packed. So my friend before I came in without me knowing that they had a few people that were going to surprise me for my birthday lunch. Now our waiter,he almost gave up the surprise, but I wasn't worry. Anyway, when we ordered our food, the waiter never suggested the new items that were available, so I just got the porterhouse steak. The food overall was wonderful, but the waiter could've been more active, he acted like he didn't want to be there & rarely checked on us that we have to wave at him multiple times to get his attention. When my party asked for the check & to split the charges on my meal to their receipt, he gave a look like we gonna have to figure it out ourselves because he stated he didn't know how to do it. Overall I probably go to a different longhorn instead of the One in Hampton next time! read more

I ordered chop steak but it was just a hamburger without the bun, very disappointed. Also the sauce on top was really salty. I won't ever get that again. read more

I dined at this steakhouse on December 8, my first time. The ambience is low light, lots of decor, not cozy but cluttered. I ordered the 12 oz ribeye with a baked potato and salad. The steak was done correctly, but it had a lot of grizzle on it. It wasn't as flavorful as I thought it would be, as there was a good sizzle on it. The baked potato was dry, skin was crinkled as though it had been cooked in a microwave; I could only eat the middle. There was little garnish on it, despite being called "loaded." The salad was delicously crisp. The service was great, always a plus. The grizzle came home with me for me dog, and the potato for my home fries at breakfast. Gotta be frugal these days. One star for the spacious and well lit parking lot, one star for my steak being cooked correctly (medium), and one star for the service. read more

Cowboy Ribeye bone in steak was okay. Lobster tail was good, salad was nice and fresh with a variety of veggies and real blue cheese dressing. Baked potato was tasty with coarse sea salt on the skin. Mattie the server was excellent took our drink orders right away as well as entrees Checked on us 3 times. Atmosphere was nice and cozy I hate bright lights and restaurant was clean read more

I must say this place has always been just a go grab something place for me. I did not take pictures of my main dishes as I was sidetracked by the fighting amongst the staff. Where they loudly disagreeed, and the one gentleman had to remind the young lady his name was not "bruh." They are slow, and you have to double check your To go orders. Just somewhere to grab something. read more

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The service at this establishment was disappointing, and the staff's behavior came across as unprofessional and discourteous.

You have a racist staff. I have never experienced something like this The waitress and the manager were so rude We came in waited about 30 minutes They gave us a small table and we were 7 people We told them if they can give us another table we saw another bigger table being cleared they were like we re giving it to the other party I told them we came before them They were like they are 7 people I said we're 7 people... I told her are you being racist She was like I'm sorry you feel that way but it is what it is I told her we're going to leave she said up to you!!! What a great service. read more

What terrible service x2 separate visin 2 weeks. The waitress was apologetic and appeared frustrated. but how does it take 50 minutes to get our food and then items still missing? Poor execution from the kitchen staff. Not to mention running out of Baked and sweet potatoes, in a steak house! This restaurant use to be great, now it's horrible. Don't waste your time going. Go to Texas road house InStead! read more

I have not seen worse service in years! Never got a drink refill even after asking several times. Eventfully went to the bar and asked the bar tender to refill our water and soda. The food was okay nothing special. The price was way to high to have that poor of service the should be ashamed of themselves. They were not busy! The group ahead of us for seating was done eating before our waiter took our order. Go to Texas Roadhouse if you want a nice meal and want to be treated right. Avoid this place! read more

I can only in good conscience give this spot a 2 Star for food and a 4 for service so my wife took me here on the 11th for my birthday. So we waited at the bar until our table was ready which was cool, we got to our table the waiter was really nice and the bread was warm and soft. I ordered the Longhorn and my wife ordered the steak and shrimp combo, well it was salty as all get out! We ordered the steaks med-well, my wife let hers sit a bit and it was still mooing a bit. We didn't complain, because it was my birthday and we were enjoying our time. But I couldn't eat it, so we just boxed it up and left, I'm usually for giving a second chance but I can't give to many costly chances. Sad to say but this will be my last time here, I've spoken to a couple of friends and they have had the same experience. Hey Longhorn step it up, if people choose to spend their coins with you it's up to you to provide a quality product! read more

LongHorn Steakhouse - The Longhorn - Steakhouses Near Me - Hampton, Virginia

The food was cold, 1 of the steaks undercooked, took 35 mins to receive water. Rewarmed food in microwave after I've been waiting ten minutes. After the manager stated the vote waiter preferred to take a bigger table than our table we got Tyrone While he was pleasant it still was over 45 minutes of receiving a hot meal. 30 mins for water where we asked for the lemons to be in a cup than in the cups. This is the words read more

Decent food. When I want a steak, I always get to go orders from this longhorn and I enjoy it!

Amazing lunch with my best girlfriend! Absolutely a good choice! Food was excellent and service was superior! Our server Kristine was training a new server, Art. Both were amazing! Will definitely be returning for this seller service and delicious choices in the near future! Bravo! read more

LongHorn Steakhouse - Kristine and Art - Steakhouses Near Me - Hampton, Virginia

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Haven't dined at Longhorn in many years, at least 10-12. No real reason why, just a lot of changes including death of my stepdad not long ago. Arrived yesterday with mom, she ordered the Filet steak with Brussel sprouts and I ordered the BBQ chicken with grilled shrimp. Food arrived and mom LOVED her steak. She gave me a taste and wow-perfection! My broccoli was perfect, fries lacked seasoning and got weren't mind-blowing but were okay. The shrimp was excellent. I even tried one of mom's sprouts and it was good even though I remember hating sprouts as a kid. I got to my chicken and desperately wanted a fire extinguisher. HOT/SPICY!! Yikes. Our server Latrice was excellent--she brought me a BBQ that was pure heaven but it was too late, no way to scrape off the hot sauce and my tongue was just flaming no matter what I did. It didn't help that I had burned my tongue on hot soup a while back and it's still sensitive. Latrice was so kind and caring, kept the refills coming and did all she could for me. In the end I couldn't eat the first chicken and Latrice brought me an all new chicken with the better sauce. The chicken is so tender I could cut it with a FORK! They really have excellent chicken here. $67 for the bill, and Latrice earned a full 22% TIP. We will be back, ask for Latrice but mindful of the sauce next time. read more

LongHorn Steakhouse - Steakhouses Near Me - Hampton, Virginia

TERRIBLE service. It took 15 minutes for someone to just talk to me. Then another 45 for my steak.

My mother, grandma, and myself ate here for lunch and the food was pretty good. Everyone enjoyed their meal. read more

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UPDATE: Haley has made my entire night! She was quick and my order was perfect! She even added extra things like Heinz and another butter without asking. Everytime I come here I have problems but she had my food ready and it was at a great temperature and she was super friendly. EVERYONE ASK FOR HALEY ON CURBSIDE!!!! So I'll never to do Curbside again. I literally asked for everything but tomatoes on my salad and got only tomatoes l. They gave me this huge loaf of bread with no butter and my asparagus have zero seasoning. All this for $20 and I'm disappointed. Won't be coming back! read more

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Oh man. Came here with a party of 8 which was our first mistake. Parties of 2 or 3 were sat right away. Another large party came before us so we really had a long wait. I checked in after waiting about 20 minutes, and after we were seated I looked at my check in: 2 hours ago. Yikes. Anyways, the server: a sweetheart. Jeez. Just pretty and sweet but taking all the heat. There were other tables that weren't happy. I felt bad for her because it really was a collective effort that the wait was so long and the food took forever to come out. There were only 2 people in the place hustling around, it seemed. They ran out of bread before we arrived so we didn't get any. We were starving, to say the least. I ordered the strip loin cooked medium with a baked potato and Caesar salad. The salad had a ton of dressing on it. You could drown in it. I ate it anyways...haha I was hungry. My steak, and my friends steak both came out well done. I assume it's because it sat under the hot lamps too long. He decided to use A1 to eat it, I decided to send it back because I don't like A1. Unfortunately, it took a very long time for my food to come back. Everyone was done eating and my food just arrived. One person had to leave because they live in Richmond, so I sat eating, with everyone waiting on me to leave. Awful lol. You just had to laugh...because what's the point in being pissed off? We definitely should've went somewhere else. I don't think we'll be back to this location. It left a pretty bad taste in my mouth. Lovely server though, she gets 5 stars. No pics of the food either because y'all, I was too hungry for that. read more

Everything could use a change , it took forever & wasn't even thoroughly done It was definitely a learning experience read more

Me and my family visited this restaurant for my son's 11th birthday and had a poor experience. Me and my husbands steaks took forever, were incorrectly cooked and the sides were cold. My kids food didn't come out until 20 minutes after me and my husbands which made the experience awful. After the visit I contacted longhorn's customer service representative who just asked me to prove that I ate there and didn't seem to care at all about our bad experience. After telling me a manager from the store would contact me about the experience, which never happened, I received an email which seemed condescending and careless, and didn't resolve anything. I've since emailed back asking why I was never contacted by a manager and have gotten no response. If you don't want to have a bad experience and want your food cooked the way you ask for it to be cooked, then DO NOT visit this Hampton, VA location. If you want anyone to care and actually help to resolve the situation then don't eat at longhorn or any "Darden" restaurant for that matter. Sincerely, Disappointed EX-Longhorn Regular read more

this was my first time trying this place. wanted to try something different with my boyfriend for our Valentine's Day date.. our waiter Brenda was doing her best, she was very sweet and welcoming but she was all over the place from table to table poor lady didn't know if she coming or going but I loved her energy. the dishes that came to the table for our appetizers were very dirty. drinking glasses and sliver ware was also dirty. The appetizers and food came to the table the same time. nothing had seasoning on it or to it. My Brussels sprouts are just now coming to the table as we are asking for Togo boxes. The only thing I truly enjoyed was the Mac and cheese and the wings. I asked for my chopped steak well down and it came to me very pink on the inside. I don't think I will try this place again. my self and my boyfriend was not impressed at all by the food or services with this place. read more

LongHorn Steakhouse - Raw inside - Steakhouses Near Me - Hampton, Virginia

So we had this today and was very disappointed. I asked for a 8 oz sirloin cooked medium and unfortunately the steak was undercooked. I tried to eat it however after one bite I decided to send it back. Now I know heat is applied and it's safe but I was very disturbed that they put it back on the grill and cooked it. They then served the same steak which I am not used to however I rarely send food back. The overall problem was the steak was small but almost round which I am sure makes it much more difficult to cook. That doesn't excuse a steakhouse that can't cook a medium steak or the fact that no management followed up after I sent it back. Maybe this is the new standard for restaurants but it certainly shouldn't be. read more