Longhorn solar gave me an absolutely stellar experience. The price was super competitive, and the service I got was the highest quality I can imagine getting. I'm not a low maintenance customer, and Jameson (our account manager) was there for me every step of the way. The install looks great and is producing at the levels I was told to expect. A big thanks to Jameson and Fhilecya for getting me set up with a solar system that makes really happy. Details: - Hired in early/mid 2024 - Producing energy for about one month - No subcontractors performed install - ~1500 sqft home built in 1970s read more

Longhorn Solar - Home with solar panels installed - Solar Installation Near Me - Round Rock, Texas

I CALLED for a solar solution, and these people did not respond to my request for bidding. So I can neither recommend nor not recommend them. I have no other experience with them. read more

I was recently connected with Longhorn Solar when my SolarEdge inverter went out. The inverter company had them reach out to me to help with the warranty replacement. I had previously been trying to go through the company who originally installed it, but they were not responsive at all. Jared went above and beyond working with SolarEdge and following up with me to make sure that I was taken care of. The whole thing was such a frustrating experience and Longhorn Solar came through for me big time! I HIGHLY recommend them if you are looking into getting solar or need help with your existing setup! Their customer service is excellent! read more

Adam from Longhorn Solar truly went above and beyond. Living in Jarrell, we've experienced high winds and hail, and after a roofer noticed potential damage near our solar panel's penetration point, we called Longhorn Solar. Adam arrived and, with a diligent approach, thoroughly investigated despite no visible panel issues. He was adamant about finding the source of the problem, and discovered a damaged shingle further down the roof. He promptly sealed the shingle and reinforced the area around the panels, even though they weren't the primary issue. His dedication and thoroughness were impressive, and his courteous demeanor made the experience even better. Thanks to Adam, we have peace of mind knowing our roof and solar panels are well-protected. read more

I've been on edge since the Texas Icepocalypse of 2021, worried that another power grid failure was going to leave us without heat in the winter or without AC in the summer. I knew solar was an option back then, but I didn't learn about batteries until last year. Then it took months of research and coming to terms with buying a Tesla product to finally decide my house needed a solar solution. Longhorn Solar was one of five companies I spoke to and one of only two that I seriously considered going with. It was just luck that I spoke with Jameson at Longhorn Solar first because it set the bar high for the conversations with other vendors. Ultimately, I ordered some panels and Tesla Powerwalls, and after waiting a few weeks for the HOA to approve the install, the team was at my house putting the gear on the roof. Jameson went over the design with me and allowed me to tweak the placement of the panels and the batteries. Install took a day, and then it was more waiting on inspectors before the system could finally be turned on. Longhorn Solar took care of pretty much everything. They sent me documents to sign and submitted them on my behalf. Once the system was up and running, we went through a debrief and they helped me configure the app so I could see what the system was generating. I signed the installation contract with Longhorn Solar on June 28. It took only 43 days to get to a finished and working solution. During that time, the staff was communicative and friendly, and always let me know when the next event was. Now I'm watching my system sell energy back to the electric company while simultaneously feeding the house power from a giant ball of plasma 93 million miles away. It's a good feeling. I've already recommended Longhorn Solar to my neighbors, and though you should always reach out to multiple companies for an investment this large, you really can't go wrong with Longhorn. I never felt like I was unsure of what to do or that I wouldn't be taken care of should something go wrong. Get the higher-end panels, the Powerwalls, the Tesla app, and switch to Tesla Electric, and let Longhorn Solar guide you every step of the way. A++ recommended. read more

Longhorn Solar - Got a bunch of vents on your roof? No problem! They can go around. - Solar Installation Near Me - Round Rock, Texas

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Longhorn Solar uninstalled and reinstalled my solar panels when I had my roof repaired. I always get 3 quotes for large jobs and Longhorn was not only the best price but the most attentive with fast response and on-time completion of the project. I highly recommend Longhorn Solar. read more

Anybody wanting to go Solar, do your homework. I got five quotes and did extensive research. I ended up going with Longhorn Solar and was really happy with the service they gave me. Once I got the Solar Panels in that was the extent of their customer service. The communication and customer service went downhill from there. When I got access to looking at the app and seeing what my Solar panels can do I found out they only gave me access to what my panels are producing and did not include what was being sent back to the grid vs what I was actually using. They wanted $550 more after already spending $51k to get access to that function. In addition to that, I found out I needed a new roof after some of the major storm we had this year. They gave me a quote pretty quickly and after I signed the contract the communication was sporadic at best. They did not communicate with the roofer and it was like pulling teeth to get any response. I finally got an appointment to get them removed and it took about 4 weeks for them to be reinstalled. The entire time there was no communication. I had to reach out to them to make sure they put me on the scheduled and still planned on coming. They charged $13k to remove and reinstall which included cleaning the panels. Once reinstalled I noticed some of my panels still had dirt on them. I called to have them come out to complete the job. It has been four weeks and I have still not heard back from them. Needless to say, I thought I had made a good choice, but now I am not so sure. I am beginning to wonder if they just get your business up front and that is where the customer service ends. I would not recommend Longhorn Solar anymore. read more

I decide to leave a review after reading unfavorable reviews. So, I have had my Solar System for around 2 years, and for any issues, they answered me within 2 days, I had inverter issues it was resolved quickly, the installation went smoothly and they did everything they promised. I like that they are a locally owned and operated company and they don't take my money outside the state. I highly recommend them. read more

Longhorn Solar - Solar Installation Near Me - Round Rock, Texas

Years ago when we got our system installed, Longhorn was great. A couple of years later when we had a maintenance issue? Same deal. Fast forward to 2023 and I - literally - cannot get a real person on the phone to talk to me. I am beginning to wonder if they are, in fact, even a real company anymore. Phones go to Google Voice subscriber lines, which tells me there is nobody really home. read more

As mentioned in other reviews, they have a major issue with communication, keeping commitments, and lack of professionalism. About a year and a half ago, I wanted to invest in batteries for my house. I reached out to them because they installed solar panels for me over 10 years ago, and I had a really good experience with them during the installation. After reviewing multiple quotes from different vendors, I decided to go with them, even though their quote was not the cheapest, thinking that I would get the same type of customer service as I did 10 years ago. Unfortunately, I was wrong in making that assumption. In the beginning, when sizing the batteries, I asked them to come out and assess the location for any potential issues with the battery installation and coding issues with the city since the house is on a hill. They assured me there would be no problems. I then waited for about a year before I received the batteries, which was probably due to supply and demand. However, I received no proactive communication from them during the process, and I had to reach out to them for a status update. The batteries finally arrived, but we ran into some sort of coding issue with the installation of meter panels between us and the city. Their crew looked at it multiple times and eventually decided to go with the original configuration, assuring me it would be code compliant. On inspection day, we found out their assumptions were wrong, and we did not pass inspection. Over the last several months, we came to an agreement that they believed would make the installation pass inspection, and they promised me they would schedule the re-inspection with the city, and the final move would be free of charge. This week, I received communication from them that not only had they not scheduled the re-inspection (it has been many months), but they are also going back on their promise. They specifically told me that the binding agreement is only the contract we signed initially, and I should forget about all commitments they made in other emails and texts, and they will now charge me for the work they told me would be free before. They refuse to work with me at all at this point. At this point, I cannot recommend them in good conscience. The reason I went with them initially is that I had a good experience with them 10+ years ago, but this time, the communication was disastrous, and the emails I am now receiving from them are arrogant and rude. Their sales team is pretty good in managing expectations, but their operations team is horrible. If anyone has a need for solar panels or batteries, you need to look elsewhere. Otherwise, you might end up spending more money than other vendors in town and not get the customer service you deserve. read more

Kellie Pederson is the bomb.com. Thank you so much for your professionalism and patience. You helped me solve an issue I was having for the last month in less than an hr lol! Thank you... read more

They called me, quoted a reasonable price and said it would take about 2 weeks to get to me. They didn't call back for about 4 weeks. I had emailed, texted and called them in that time, never got a word back. After about 4 weeks, the called and set a date, but no one showed up, texted or called me, so I wasted the whole day waiting on them. The next day they called me back and said their truck had broken down, set another day. Again, stayed at home all day, no call, no text, no show. They called a couple of days later, no apology for wasting my time and I just told them to forget it. Terrible service. read more

Longhorn solar installed solar panels about 10 years ago. When stuff was working, it was working. They recently had to replace the inverter, which they did for free, as it was still in the first 10 years. I understand that stuff breaks, and appreciate that they replaced this thing. Here's where Longhorn Solar is so frustrating: communication. Emails are not answered, calls not returned. When they do reply, it can be slow, but once they are actively replying, they are quick to send someone out and follow up. Seems like a bad yelp review can speed up this process. :-/ read more

We are interested in solar energy device for our house. After many interviews with various solar companies, we finally settled with Longhorn Solar company who has solid business history, excellent service and reasonable price offered. Kent Arnold, Account Manager in Dallas, is very knowlegeable and resourceful in the solar business. He has presented the panel layout to fullfil our needs, answered our questions patiently. He always responded our emails/phone calls timely, and best of all, his after sale service is marvelous. After the solar system went live, Kent has provided/introduced the solar buy back plans from various power companies, he recommended good deals when it came up, he made sure we won't miss the 30% tax credit from the Federal and filing exemption from appraisal district office for the solar system. Thanks Kent. We are very pleased with our investment. read more

Extremely poor quality work and supervision. Subcontracting out work to inferior and inept contractors. Would not return phone calls for service / warranty request. Keeps contacting me offering a reward to help them find new customers - like I'm going to do that based on how I have been treated and the poor quality of work they performed. read more

I can tell you that Kathie millen is one of the kindest people I've met and cares so much about her customers. I have worked with her directly on a number of projects and can tell you that as a contractor myself working with solar companies can be difficult with scheduling. When longhorn calls it's a sigh of relief. Thank you longhorn for what yall do. read more

We have been big fans of Longhorn Solar since the very beginning. When we first started this process, we had gotten a few bids for our potential system and Longhorn had the lowest bid out of any of the other companies. Of course the other bidders were willing to match Longhorn's pricing, but I appreciated that Longhorn gave us the most competitive pricing from the get-go. Even though we have had our panels for 4 years, we continue to get the absolute best service from them - they follow up on our system and check in every so often to make sure we are still happy with out system. It's been a great experience and a lot of our neighbors have also used them for their service, dependability and fair pricing. read more

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The people at Longhorn are great. However, I do not recommend SolarEdge. I have a $300 water flow meter that informs me when it has lost power. SolarEdge has no notifications when the system is down and is quite a bit more expensive. Before you buy, ask how you will know if your system goes down. My system went down 2 times in as many days with no notification. This is pretty disappointing. read more

Longhorn Solar - Production loss on the 23rd and 26th. - Solar Installation Near Me - Round Rock, Texas

We had our solar panels installed and it went very well. We ordered the batteries at the same time and it has not gone as smooth. They installed the batteries 30+ days ago and attached them to the house which is step 1 of 3 steps before they will will work. The account manager for me never calls me. She committed to call me on Fridays with an update. I call every week for an update and she tells me she will call me on the following Friday. She never follows up and never remembers what stage my project is in. We were so excited to work with a local company and it has been very frustrating. read more

Worst decision I have ever made. Not only do I still have an electric bill every month but this is now my 3rd or 4th system failure. And EVERY SINGLE TIME, I am the one who notices it and not them. I was told when I purchased that if it ever went out, they would be notified and would contact me to take care of things. Rarely can you reach anyone. If I could find a way out of the panels and the payments for it, I would do it in a heartbeat. Nothing like getting a lemon of a system and not so great service to go with it. read more

My initial installation went well. I felt like they were knowledgeable and honest. Ever since then, the communication and reliability has been terrible. A simple email or call rarely gets a response when I need service. I usually wait several days and email or call again. Usually I give up or wait several weeks to get a reply. Often they will not show up for appointments and do not bother to call to say they need to reschedule or will be late. Today, I even called to ask if they were still coming for an appointment after waiting 2 hours, I was told I would get a call back. They never got back to me. Unfortunately, the system that Longhorn Solar originally installed for me was made by SolarBridge. SolarBridge was bought out by another company. Soon afterwards my main inverter and control panel went bad, and the new Solar component manufacturer did not honor the 25 year warranty that I had with Solar Bridge. So, I had to replace 32 micro-inverters and the main unit at my own cost to keep my system going after just a few years. Longhorn Solar honored their 10 year labor warranty and installed the new components without charging me labor. I don't blame them for the loss, and I appreciate that they did install the new components without charging me labor. I guess I assumed that based on what happened to me, they would at the very least respond promptly to my issues, since good service was all they had left to offer. I have had other issues with them too. This includes their service crew incorrectly installing my system. I had them remove my system so I could redo my entire roof. We discussed having them reinstall the panels using a ballast system so that I would not need to drill holes in my new roof. The crew showed up and started working, I left for work and returned as they were finishing up. Even though they showed up with a huge pile of the ballast mounts, they just drilled into the roof instead and did not use the mounts. Both their internal communication and their communication with customers really needs to improve. I recommend you look elsewhere for solar installation and service. read more

Connor from Longhorn Solar helped me figure out my solar panel manufacturer and specifications though they neither installed it or asked any compensation from me to do so. I bought a new house with an existing solar array. They helped me figure out the brand and specs so that I could send those details to my energy company in order to start selling back the excess energy our house didn't use. No other company even responded to my requests since I was not trying to buy a new system. I will absolutely use them for any of my solar needs moving forward and also recommending them to friends and neighbors. This kind of integrity and good business is such a rarity anymore. read more

Thank so you Longhorn !!! The team at Longhorn Solar provided the best service all around! My panels are working great and great quality!!!! I was first shopping around and they took the time to give me a presentation and all the information needed to make me feel comfortable and at ease. They answered all my 100 questions and still after the installation provide great service! I appreciate working with me on all questions concerns and a great discount as well that helped a lot! They have made the process smooth from beginning until now. They continue to reach out and provide me with assistance and monitoring my system as well! I appreciate and really happy I found Longhorn and appreciate all the benefits of being a. Customer (warranty, company skilled professionals, my account manager, etc.) THANK YOU Longhorn Talon, Roni, Talon's Manager (sorry forgot the name) and Kent!!! I will continue to refer this company and highly recommend.. read more

Looking to go solar? Ask for Kathie Millen at Longhorn Solar. She was quick, informative, and, most important to me, she lived up to the no pressure guarantee that Longhorn Solar touts on their web page. Never did I feel pressured, pestered or rushed. She gave me my space, but got back to me quick whenever I had a question. As for their service: Longhorn Solar is is very transparent with it's processes and pricing, and Kathie was happy to provide me with a quote/plan for any configuration of panels and/or batteries that I was interested in. Thanks again, Kathie! read more

Louis, the CEO of Longhorn, has been committed to solving the issues I addressed in my original review. He has been very communicative and on top of working with the manufacturer to arrange a refund of the battery. Based on that positive experience I am giving Longhorn another chance, and am moving forward with Longhorn to install a battery system from Tesla. I trust that Longhorn is committed to doing right by its customers, and, as in my case, correcting mistakes when they happen. read more

Extremely knowledgeable and communicative. Didn't push with sales tactics, but sold me on using them for any future solar needs with polite and friendly service/communications. I worked with Kelli to get a quote and information and she's fabulous to work with. read more

We've had solar panels installed by Longhorn Solar for a few years already. One of the panels recently stopped working and we needed some help to repair it. Kelli was the Longhorn Solar representative we worked with. She was very knowledgeable and super nice to work with and helped us find a solution to fix that panel. Great customer service! read more

Our experience was overall fine. We got more information about available rebates than the other company we got a bid from, but the prices were comparable. We had a ground mount system installed and it seems to be working as expected. We did have to call them back for not filling in the trench properly. After a rain, we had a 200' ditch of almost a foot, where human or cattle could be injured. They came back out to fill it...filled half and wanted to be done. I had to point out the other half beyond the fence. They initially were going to install a "Sense" monitor, but said we did not have space on our box so put one on the array that we could not even read from the house. We got a new box and asked for the Sense. It took them weeks, poor communication, and then they installed and left without making sure it was functional. Basically the breakdown seems to be in the coordination/communication department. People would show up to work without notice. They would try to move up work dates without regard to other issues we were coordinating. There were just a number of annoyances that didn't have to exist if they had better management and communication. So while the work seems solid (time will tell), the overall experience was not great. I felt like once we wrote that last check, I could expect the bare minimum. read more

Had a great experience with those guys from start to finish. Logan was very thorough at explaining what could be done, gave us a lot of options. He was not pushy but kept answering all my questions (I had a lot...). Their team was also able to relocate a few vents in our roof so that we could get a full array of panels- looks way better than when some panels are missing due to vents. As we are now selling the house, Logan also provided quite a bit of support for getting value out of the panel. Would use again for sure. read more

As in many other reviews, initial installation went great. However, their response to problems has been bad. I contacted them about a problem with an inverter and was told to wait 48 hours for them to determine whether they or manufacturer can fix it remotely or to send someone to look at it in person. No follow up. 5 days later, I call again and they have no record of my case. This time they promised to get back to me in 24 hours. Another 4 days passed and now they don't even respond to my voicemail. It's been 2+ weeks with no power going to the house/grid and 10 days with no action on Longhorn Solar's part. This level of service is unacceptable. read more

Longhorn installed Solar and Backup Battery (Tesla) system for us. The entire experience was professional and of great quality. The Longhorn team did a great job navigating all the scheduling challenges with Austin Energy and the City of Austin, no small feat! I highly recommend Longhorn Solar. read more

Highly recommend longhorn solar! We were choosing between a couple different companies and they were the most responsive and had a really good working relationship with the city of Austin. They made the installation and financing processes smooth and easy. We've had our panels for about 4 years now and haven't had any issues with them. We save a considerable amount in energy costs during the sunny months, which is pretty regular in Texas, and any credits we build can roll over to future electric bills. read more

Purchase a solar system form this company toward the end of 2017. Since the middle of November of 2019 no electricity has been generated by the system, called Longhorn solar and they stated that the inverter needed to be replaced, they contact SolarEdge in California for a replacement. No further notification received until I called Jessica McNeal in Dec. 31st 2019 and she apologized for the delay due to holiday issues but no inverter was received. Finally I personally called SolarEdge and to my surprise the Inverted was received by Longhorn solar on 12/16/19 and they gave me the track number for verification which I did with Fedex. As of today January 11th they are not returning phone calls or e-mail, the manager Jeremy is always on a meeting. Ronnie answer the phone and her suggestion is to keep calling until someone call back. I encourage potential customer to keep this poor customer service experience in mind if they are in the market for a solar system. There are other customers with similar problems in Yelp and with complaints at the BBB. read more

I have real concerns about the lack of professionalism. they don't answer the phone, they won't anser questions, - they rely on text messaging to gather information and they refuse to send an estimate - without having a high pressure salesman - sorry I meant "Account Manager" do a virtual appointment - no mention of visting the proprty until after you accept a proposal. My thought is - if this is how they are when the are trying to get the business - what kind of nightmare is it when they have your business and your money. read more

Longhorn installed an addition area of solar panels and everything works perfectly. Longer duration of solar energy means lower electric bills. As electric transmission costs are rising it is a good time to have solar installed. Even a small array saves $$$. read more

Installed almost 2 years ago. 14800w system. Great crew. Great follow up. Great performance. Fun to watch it making money every day! Would do it again! read more

Jimmy Hodges talked to me at Earth Day about getting solar, and I asked a few other companies to come out and give me quotes as well. After reviewing my site, not only did Jimmy respond first, but he let me know that I have too much shade over my roof and it wouldn't be worth it to install the panels. So, if they didn't actually do any work for me, why am I writing an excellent review? 1) When we talked, he completely explained the process, normal costs, type of evaluation they would do, types of panels, limitations set by the city, etc. I didn't think I needed that much information, but it turns out that all of that was relevant. 2) They set up a very prompt evaluation and I didn't even need to be at home. They responded days before anyone else, and he remembered me and my questions at Earth Day. That shows that he really cares about each person. 3) He gave me a totally honest evaluation (ie- it would take too many panels and be too expensive to make up my losses due to shade). Even though that means that he didn't make a profit, he saved ME a ton of time and money in the long run. TL;DR - Jimmy is a good dude. 10/10, would recommend. read more

Installation was great, but it took 5 months and a lot of kicking and screaming to get my broken inverter fixed (replaced) under warranty. I understand they are under new management, so your experience may be better. read more

I started working with Longhorn Solar in December of 2014. I had selected three companies who install in San Antonio, TX and asked for quotes. Through this part of the process the salesman, Ian Smith, was always prompt to answer my questions and address any of my concerns. Although all three companies presented excellent information and competitive quotes, I selected Longhorn Solar because I felt they had my best interests at heart. Longhorn took care of all the paperwork with the electrical company. About the only thing I did was submit an architectural request to my Homeowner's Association. Installation began in mid-February of 2015 and was done in four days, two of which were rainy, so actual installation took two days. During this time, the workers took great care to answer any questions we had about placement of panels, operation of the breakers for the invertors, etc. They were also very diligent in cleaning up any work residue from the area when they finished. On the first week of March, the electric company finally commissioned the system and we were up and running! The lead installer and the salesman came back and made sure we understood how everything worked. About the only problem we've had is that one of the sensors that monitors power usage had been installed backwards, resulting in erroneous readings. One call to the company and an installer, who had been installing another system nearby, quickly came by and corrected the problem. Everything has been flawless ever since! read more

Excellent service and fast install. Ray M. is super knowledgeable about solar and energy efficiency. So pleased that they are a Texas company with numerous panel options and good financing read more