I'm sort of shocked at how bad the reviews for this place are. I'm not saying those experiences…read morearen't valid since they sound legitimate, but I've had good experiences so far at this location and have always had people who were willing to take time to patiently explain to me, a lay person, what I needed to know even when I'm doing things that don't generate a commission (like trying to set up something I ordered and paid for at a different store and had shipped here). I wish I made a note of who helped me so I could give them a shout out. My experience is with what I guess they call "Pro Audio & Recording" gear, maybe different departments are different or maybe I've just been lucky so far.

Be careful when you bring them something in for repair. I once bought a rare new Rickenbacker…read moreDakota solidbody guitar from them and one pickup stopped working so I brought it in for repair. When I inquired about it they said they sent it back, never to be seen again. Rickenbacker replacement pickups can be ordered. Another time I bought a new Firebird and it had fret sprout and they said they would fix that. It seemed to take forever and when I finally got it there was a ding in the back that wasn't there before. I brought in a keyboard for repair and they lost the case for the soundboard that was installed in the keyboard. When you bring something in for repair, bring it in bare bones, no strap, strings accessories in the case or they might lose them.

Great store…read more Fantastic selection and fast shipping. I was worried about shipping times and methods but their owner is very communicative and helpful, so I knew when my violin bow etc would arrive. Thank you!

Best customer service! They went above and beyond and the instrument is fantastic and arrived well…read morepacked and safe and sound. Couldn't be happier!

Massullo music overhauled my Powell flute. They did a beautiful job at a reasonable price.read more

I'm not sure about anything else, but this place has great prices on electric guitar strings. The…read moreservice was friendly, and it's in friendly Burnaby Heights. I've never walked in before as I didn't need anything else, but this place was great for guitar strings. I think they specialize in brass and woodwind instruments. And yes, they have a ukulele section too!

Amazing service at Music Gallery! I've been bringing my guitars here for service for a few years…read morenow, and they've always done an excellent job. They changed the strings on both of my guitars perfectly and provided great customer service overall. They also repaired and glued the saddle on my acoustic guitar really well the repair turned out clean and solid. Always a great experience and I definitely recommend them!

Canada's best Music store for all your music needs. Just bought an electric guitar, they were so…read morehelpful.

I've been dealing with Chris and his family at Basone for years now. They have always gone out of…read moretheir way to give me the best service possible and treat me like family. Chris even made a call to Montreal to finally track down an obscure truss rod nut for my old Squier (and even the one he got required extra machining), when I was resolved to the fact that I'd probably have to get a new neck. They'll also not sell your something you don't need. I thought one of my guitars may need a feet dressing, but he saved me money by showing me it did not. Like most good luthiers, they have a huge backlog of work. If you want something done right away, this is probably not the place for you, unless you luckily land in a lull. It's worth the wait. You can get anything up to an entirely custom built guitar made here. They also deal in a nice combination of common and boutique brands for amps, pedals, accessories, etc. Highly recommended.

Super nice guy that runs the place. He was really patient with me while I rattled off the long list…read moreof issues that are currently plaguing my heavily modded electric guitar. I came in asking for some electrical work grounding/nicer soldering, a quick nut filing and a bit of love for the fretboard. I was quoted roughly 10 days. As someone who likes to support local business and bases my choices off of the good reviews I said what the heck and gave them a shot. I was at no point concerned with the cost of the work as this is my main instrument, so I didn't base my choice off of that. I did also mention that I had to leave to perform in a festival near the end of the month. After 13 business days (18 days total) I went back in and just grabbed my guitar which had yet to be serviced. The guy was quite overbooked which is understandable. The gentleman apologized and threw me two packs of free strings for the inconvenience, (however the pack I had in the case was no longer there so really only 1) He said he was going to try to get the guitar done by the end of the day, but at this point I leave in 4 days and no longer have the luxury of time. Obviously this was an isolated case and I don't expect that everyone would have a similar experience and this review is in no way aimed to slander the owner who treated me with nothing but respect. This is meant to be an reflection of my experience. That being said I'd definitely consider shopping there again, however I wouldn't take anything in for repair without confirming a hard return date and as a result I am now left scrambling to find a capable guitar tech to service my guitar on very short notice with very little time.

When I first went to Play Musical I was going to buy a $ 800 guitar due to my lack of…read moreknowledge....after explaining my needs and wants in a guitar I was fitted with a gorgeous Washburn and saved over $300 .......I've been shopping at Longwade McQuade and Tommy Lee Music for years but after dealing with Playmusic I'm now in good hands!!!! YOU GUYS ROCK ROB URUSKI

The staff is very helpful and super kind, they really helped me get my first electric guitar giving…read moreme very good advice.

So I've NEVER gotten anything done to a guitar before. Im a bit of a noob. So I was totally unsure…read moreabout how to go about getting what I needed. My beautiful semi hollow vantage was a bit aged. The dials didnt work very well. Screws were rusty. Overall my baby just needed a good trip to the guitar doc for a checkup. After reading the reviews on westcoast it was a no brainer for me. They have an amazing track record FOR A REASON! Not only were they suuuuper sweet and made me feel comfortable even though I had no idea what I needed. But when it came to the work they discovered not as much needed to be done so they took care of my baby for such a great price! She looks good. She sounds good. She feels good. I will definitely be back for my other babies and when I'm ready to add to the collection. Thank you so much guys!!!

I just purchased a beautiful white on white California Corona Stratocaster from Westcoast guitars…read more Glen showed me a complete range of guitars from custom to manufactured. Literally every guitar I tried was impeccably set up and highly playable. He thoroughly explained a number of options so I could select what was best for me. I choose this Stratocaster because it was amazingly playable and the price was surprisingly reasonable for the quality of the guitar.

"EXILE on main" street didn't get the joke until months later…read more AWESOME CUSTOMER SERVICE!!!!! Happily answered all my question Probably tried a dozen pedal I left the store without some of the stuff I bought and the owner closed the shop for a minute and tracked me and gave the items to me.

I bought an amp for my nephew from Exile and sure enough he managed to break it within a week…read more Exile graciously accepted my lie about the amp not working when we got it home and fixed it free of charge. Exile's owner Bob has been a known quantity on the local music scene since the 90s and is perhaps one of the greatest wannabe rock stars of my generation. But seriously, Chris, Bob and Jon are honest like Johnny Appleseed and aren't we all tired of getting robbed blind by these used car salesmen (hello Long & McQuade).