Came from the U.S. to visit my in-laws. Was originally bummed I couldn't bring my electric guitar…read moreto play during the two month visit. After being in Vancouver for a few days, I looked on-line for guitar rentals, not expecting to find anything. Lo, Long & McQuade popped up as the only viable option. Relatively close, too. Visited the North Van location and was in great hands with guitar rep, TARA (super friendly, knowledgeable and accommodating with my requests). Rented a Kramer Nite-V for two months for a fair price. Kept me from going insane. Only good things to say about the rental process. Other staff was great, too. Will definitely recommend to others and come back again when I'm in town.

Kevin in drums has always been a great help to me and for over ten years! It's because of…read moreassociates like him that I return to L & M. And Kudos to the change in management.

Great store…read more Fantastic selection and fast shipping. I was worried about shipping times and methods but their owner is very communicative and helpful, so I knew when my violin bow etc would arrive. Thank you!

Best customer service! They went above and beyond and the instrument is fantastic and arrived well…read morepacked and safe and sound. Couldn't be happier!

The traffic today from Vancouver to West Vancouver was heavy with lots of obstacles. I guess it's…read morethe beautiful fall day on the long weekend and well just too much population. Compounding the stress my GPS got me into bad situations. I also had trouble finding the store I didn't realize there is a second floor of stores. However, I was so happy to meet the owner. She remembered that I mentioned it was for my daughters birthday and even provided wrapping paper and wrapped both the violin and bow for me. First, though she played the violin and right away I believed. Yes, the sound was so much better than the old violin my daughter had been using. I had a very good day because of Gigla Violins and the owner. I am very happy with the purchases I made, THANK YOU.

Have a great buy at Gliga Violins. We got 1/2 size Violin for my 7 yrs old son. And the quality of…read morethe violin is amazing ! Also the price is resonable. Lots of selection and model . The lady who own the store is very sweet. She help us choose the right violin and bow also the case. We wolud definitely come back and buy another one soon. Great store for beautiful Violin

I'm sort of shocked at how bad the reviews for this place are. I'm not saying those experiences…read morearen't valid since they sound legitimate, but I've had good experiences so far at this location and have always had people who were willing to take time to patiently explain to me, a lay person, what I needed to know even when I'm doing things that don't generate a commission (like trying to set up something I ordered and paid for at a different store and had shipped here). I wish I made a note of who helped me so I could give them a shout out. My experience is with what I guess they call "Pro Audio & Recording" gear, maybe different departments are different or maybe I've just been lucky so far.

Be careful when you bring them something in for repair. I once bought a rare new Rickenbacker…read moreDakota solidbody guitar from them and one pickup stopped working so I brought it in for repair. When I inquired about it they said they sent it back, never to be seen again. Rickenbacker replacement pickups can be ordered. Another time I bought a new Firebird and it had fret sprout and they said they would fix that. It seemed to take forever and when I finally got it there was a ding in the back that wasn't there before. I brought in a keyboard for repair and they lost the case for the soundboard that was installed in the keyboard. When you bring something in for repair, bring it in bare bones, no strap, strings accessories in the case or they might lose them.

Amazing service at Music Gallery! I've been bringing my guitars here for service for a few years…read morenow, and they've always done an excellent job. They changed the strings on both of my guitars perfectly and provided great customer service overall. They also repaired and glued the saddle on my acoustic guitar really well the repair turned out clean and solid. Always a great experience and I definitely recommend them!

Canada's best Music store for all your music needs. Just bought an electric guitar, they were so…read morehelpful.

Being able to provide smaller quantities of higher quality goods and services has put Bonerattle…read moreMusic above and beyond the L&Q's of the world. Do not be fooled by the size of Bonerattle, the selection of guitars, drums and other rad instruments in all price points is a thing to behold. Ideas brim in my head about my want of learning to play the drums and I queried the gentleman working the store about lessons and guitars and all sorts of things that I could. For the record, guitar lessons here are from professionally world renowned musicians Stephen Nikleva and Jimmy Roy, who have both worked with international artists and each has a very unique and amazing guitar style. Lessons start at $20.00 per half an hour and are from Monday to Friday between 5:00pm and 8:00pm. Bonerattle is a gem of a music store!

I've made a purchase and wanted to say I'm not at all happy with the service…read more I bought a small 40$ harmonica. I asked the gentleman if it was definitely a C major harmonica, which he assuredly confirmed. Went home and immediately noticed one of the scales was incomplete, therefore making it unusable for me. The F note was missing for one of the 2 scales. That was by design, of course, but what was not - was the gentleman not letting me know before the purchase that it was not a full C major scale. I didn't see the accompanying flyer either, because I bought a new one, not the one I saw on the counter. Going back the next day he was unfriendly, and refused to offer a refund, because "i had already blown into the harmonica". That to me is just an excuse to refuse the refund, because modern day sanitization. would have easily solved that. It's not the price tag that bothers me, but having been deceived and having received poor customer service does. Wrote them an email, but never heard back. Avoid this shop unless you really need their services.

I've been dealing with Chris and his family at Basone for years now. They have always gone out of…read moretheir way to give me the best service possible and treat me like family. Chris even made a call to Montreal to finally track down an obscure truss rod nut for my old Squier (and even the one he got required extra machining), when I was resolved to the fact that I'd probably have to get a new neck. They'll also not sell your something you don't need. I thought one of my guitars may need a feet dressing, but he saved me money by showing me it did not. Like most good luthiers, they have a huge backlog of work. If you want something done right away, this is probably not the place for you, unless you luckily land in a lull. It's worth the wait. You can get anything up to an entirely custom built guitar made here. They also deal in a nice combination of common and boutique brands for amps, pedals, accessories, etc. Highly recommended.

Super nice guy that runs the place. He was really patient with me while I rattled off the long list…read moreof issues that are currently plaguing my heavily modded electric guitar. I came in asking for some electrical work grounding/nicer soldering, a quick nut filing and a bit of love for the fretboard. I was quoted roughly 10 days. As someone who likes to support local business and bases my choices off of the good reviews I said what the heck and gave them a shot. I was at no point concerned with the cost of the work as this is my main instrument, so I didn't base my choice off of that. I did also mention that I had to leave to perform in a festival near the end of the month. After 13 business days (18 days total) I went back in and just grabbed my guitar which had yet to be serviced. The guy was quite overbooked which is understandable. The gentleman apologized and threw me two packs of free strings for the inconvenience, (however the pack I had in the case was no longer there so really only 1) He said he was going to try to get the guitar done by the end of the day, but at this point I leave in 4 days and no longer have the luxury of time. Obviously this was an isolated case and I don't expect that everyone would have a similar experience and this review is in no way aimed to slander the owner who treated me with nothing but respect. This is meant to be an reflection of my experience. That being said I'd definitely consider shopping there again, however I wouldn't take anything in for repair without confirming a hard return date and as a result I am now left scrambling to find a capable guitar tech to service my guitar on very short notice with very little time.

A fun store filled with international percussion instruments and other kinds of instruments as…read morewell. I found two small shakers that I had to add to my percussion collection (I am a musician) as well as a guitar pick. Prices vary depending on what you're getting, and it's located on Granville Island.

As a person who practices sound baths and has a sound healing nook that takes up a substantial part…read moreof my apartment, this place was heaven for me. I've never seen a store this good anywhere in the US or Canada. It's small, and yet it has so much, a great selection of gongs, chimes, and tibetan bowls, and a few crystal bowls as well as other percussion instruments. I like that they had a wide range of price points, including brand name products (Zaphir chimes, Meinl sound instruments, etc.) as well as lesser known and unbranded products. The guy working there was extremely knowledgeable and helpful, and he encouraged me to try out the instruments when I was shopping around. I've done most of my sound healing purchases online in the past, and it's really invaluable to have a place where you can try things out in person. A true gem!