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    Long & McQuade

    3.3 (82 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Long & McQuade

    Musical instruments and teachers

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    Sara C.

    TL;DR The repair technician Jake De Villiers tried to scam me and should be removed from L&M staff. Do not go to L&M for instrument repairs. I have only ever had wonderful experiences with most of the L&M staff, and this negative review is for one specific employee, Jake De Villiers. I visited L&M repairs to request information about getting my acoustic Taylor guitar repaired, as the neck was separating from the body due to the wood cracking. Jake was generally very condescending when he spoke to me and made fun of my lack of knowledge about guitar models. He made a few comments that made me feel very self-conscious about my intelligence and about how awkward I may have come across in my phone message. But I thought, "I don't need to love this guy as long as he can fix my guitar for me." He said, "This will come out to be around $250." Then he went into his office and came back with a receipt for me to take home, and told me he would call me in a week or two when the repair was finished. The receipt stated that the total would be $336 upon pickup, so I said, "I thought you said it was going to be $250." He said, "Oh, well the extra fees are for the consultation and because I will have to re-string the guitar." I was already irritated by him increasing the price without consulting me but I thought that, if I really didn't have a choice, I could pay $336. A few weeks later Jake left me a voicemail saying the guitar was ready, so I went in to pick it up. I arrived there and spoke with Colin who retrieved my guitar for me. He rung up my total and said, "It will be $475." I started to get very stressed out, but luckily I brought the old receipt from Jake that said the total would be $336. I told Colin that I can't afford to pay nearly $500 for this repair, and if I had known it was going to be this much I never would have agreed to it. I got really overwhelmed by this and began crying in the store, which was pretty embarrassing. Colin called Jake on the phone to ask him why he was charging me more than $100 over what he promised. He told me that Jake had added on an expense for "leveling the neck" and he could remove that expense, but that I would still have to pay for the new strings, which were an additional $23. This made my total a little over $360 after tax. I ended up paying the $360, though I wish I had stood up for myself more and fought for that extra $23. I was so overwhelmed and embarrassed by the end of this transaction that I just wanted to run out of the store as fast as possible. The experience was humiliating and very stressful. I am a 22 year old woman, and I am a full-time university student who struggles financially. Even when Jake originally told me my total was going to be $250, I was worried about being able to afford it. I really feel like Jake was trying to take advantage of me as someone who is young and kind, and who he clearly viewed as below him. I can't imagine how many other young people Jake has tried to take advantage of and steal money from. I wonder how many of his past clients were afraid to stand up for themselves and just complied, getting screwed out of hundreds of dollars. It is absolutely unacceptable for Jake to continue racking up the price without the customer's consent. It was especially unacceptable when he tried to increase the price the second time after we had both verbally agreed to a $336 total and he had printed out a receipt with this number. Thank god I had the receipt, because if I didn't have proof of a price we agreed upon, it probably would have been much easier for him to get away with it. Jake De Villiers should be removed from L&M staff. He does not treat customers with respect. I had a terrible experience and will never go back to L&M for an instrument repair.

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    7 months ago

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    2 years ago

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    2 years ago

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    1 year ago

    awesome incredible service They were soooo accommodating and friendly thank you so much

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    4 years ago

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    4 years ago

    I've had nothing but positive interactions with this business. Keep up the good work!

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    Thank you for your review! We look forward to your next visit!

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    Page 1 of 3

    Review Highlights - Long & McQuade

    I had to rent some equipment and the guys in the rental department were very helpful and knowledgeable.

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    Bonerattle Music

    Bonerattle Music

    (23 reviews)

    The Drive, Grandview-Woodlands

    I've made a purchase and wanted to say I'm not at all happy with the service…read more I bought a small 40$ harmonica. I asked the gentleman if it was definitely a C major harmonica, which he assuredly confirmed. Went home and immediately noticed one of the scales was incomplete, therefore making it unusable for me. The F note was missing for one of the 2 scales. That was by design, of course, but what was not - was the gentleman not letting me know before the purchase that it was not a full C major scale. I didn't see the accompanying flyer either, because I bought a new one, not the one I saw on the counter. Going back the next day he was unfriendly, and refused to offer a refund, because "i had already blown into the harmonica". That to me is just an excuse to refuse the refund, because modern day sanitization. would have easily solved that. It's not the price tag that bothers me, but having been deceived and having received poor customer service does. Wrote them an email, but never heard back. Avoid this shop unless you really need their services.

    Being able to provide smaller quantities of higher quality goods and services has put Bonerattle…read moreMusic above and beyond the L&Q's of the world. Do not be fooled by the size of Bonerattle, the selection of guitars, drums and other rad instruments in all price points is a thing to behold. Ideas brim in my head about my want of learning to play the drums and I queried the gentleman working the store about lessons and guitars and all sorts of things that I could. For the record, guitar lessons here are from professionally world renowned musicians Stephen Nikleva and Jimmy Roy, who have both worked with international artists and each has a very unique and amazing guitar style. Lessons start at $20.00 per half an hour and are from Monday to Friday between 5:00pm and 8:00pm. Bonerattle is a gem of a music store!

    Long & McQuade - musicalinstrumentsandteachers - Updated May 2026

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