Be careful when you bring them something in for repair. I once bought a rare new Rickenbacker…read moreDakota solidbody guitar from them and one pickup stopped working so I brought it in for repair. When I inquired about it they said they sent it back, never to be seen again. Rickenbacker replacement pickups can be ordered. Another time I bought a new Firebird and it had fret sprout and they said they would fix that. It seemed to take forever and when I finally got it there was a ding in the back that wasn't there before. I brought in a keyboard for repair and they lost the case for the soundboard that was installed in the keyboard. When you bring something in for repair, bring it in bare bones, no strap, strings accessories in the case or they might lose them.

I'm sort of shocked at how bad the reviews for this place are. I'm not saying those experiences…read morearen't valid since they sound legitimate, but I've had good experiences so far at this location and have always had people who were willing to take time to patiently explain to me, a lay person, what I needed to know even when I'm doing things that don't generate a commission (like trying to set up something I ordered and paid for at a different store and had shipped here). I wish I made a note of who helped me so I could give them a shout out. My experience is with what I guess they call "Pro Audio & Recording" gear, maybe different departments are different or maybe I've just been lucky so far.

I've made a purchase and wanted to say I'm not at all happy with the service…read more I bought a small 40$ harmonica. I asked the gentleman if it was definitely a C major harmonica, which he assuredly confirmed. Went home and immediately noticed one of the scales was incomplete, therefore making it unusable for me. The F note was missing for one of the 2 scales. That was by design, of course, but what was not - was the gentleman not letting me know before the purchase that it was not a full C major scale. I didn't see the accompanying flyer either, because I bought a new one, not the one I saw on the counter. Going back the next day he was unfriendly, and refused to offer a refund, because "i had already blown into the harmonica". That to me is just an excuse to refuse the refund, because modern day sanitization. would have easily solved that. It's not the price tag that bothers me, but having been deceived and having received poor customer service does. Wrote them an email, but never heard back. Avoid this shop unless you really need their services.

Being able to provide smaller quantities of higher quality goods and services has put Bonerattle…read moreMusic above and beyond the L&Q's of the world. Do not be fooled by the size of Bonerattle, the selection of guitars, drums and other rad instruments in all price points is a thing to behold. Ideas brim in my head about my want of learning to play the drums and I queried the gentleman working the store about lessons and guitars and all sorts of things that I could. For the record, guitar lessons here are from professionally world renowned musicians Stephen Nikleva and Jimmy Roy, who have both worked with international artists and each has a very unique and amazing guitar style. Lessons start at $20.00 per half an hour and are from Monday to Friday between 5:00pm and 8:00pm. Bonerattle is a gem of a music store!

I just purchased a beautiful white on white California Corona Stratocaster from Westcoast guitars…read more Glen showed me a complete range of guitars from custom to manufactured. Literally every guitar I tried was impeccably set up and highly playable. He thoroughly explained a number of options so I could select what was best for me. I choose this Stratocaster because it was amazingly playable and the price was surprisingly reasonable for the quality of the guitar.

So I've NEVER gotten anything done to a guitar before. Im a bit of a noob. So I was totally unsure…read moreabout how to go about getting what I needed. My beautiful semi hollow vantage was a bit aged. The dials didnt work very well. Screws were rusty. Overall my baby just needed a good trip to the guitar doc for a checkup. After reading the reviews on westcoast it was a no brainer for me. They have an amazing track record FOR A REASON! Not only were they suuuuper sweet and made me feel comfortable even though I had no idea what I needed. But when it came to the work they discovered not as much needed to be done so they took care of my baby for such a great price! She looks good. She sounds good. She feels good. I will definitely be back for my other babies and when I'm ready to add to the collection. Thank you so much guys!!!

Sales person was extrely rude, I was interested in a Taylor guitar used…read more And really liked the sound of it , but this guy ( older guy) came and crab the guitar from me and told me , I had to ask him for assistant . When I told him , there wasn't any note on it , he said there are all over the store , but not that one . He lost a 3k sell . I went to long and Mc and bought a D18 Martin For 3999$ . even if I was wrong , he could have been much more accommodating I am a service engineer and I sm always nice to my customers even when they are wrong .

Nice music store with a wide variety of instruments from new to classic. I did want to purchase a…read morehat but they didn't have any but they gave me a couple picks.

"EXILE on main" street didn't get the joke until months later…read more AWESOME CUSTOMER SERVICE!!!!! Happily answered all my question Probably tried a dozen pedal I left the store without some of the stuff I bought and the owner closed the shop for a minute and tracked me and gave the items to me.

This is the coolest and raddest shop in Vancouver…read more The staff are groovy and awesome and the goods are great. Other shops may have more items in stock and a larger variety but what this shop lacks in quantity, they more than make up for in quality, service and vibes.

Bruce is the man! Incredible knowledge and experience and very nice. Totally affordable as well. He…read morehelped me out with my ESP custom. I will never go anywhere else for guitar repair and setups. There is also a killer jam space he rents out.

My guitar was having problems with the fretting and Bruce made it sound better than when I bought…read moreit.

Came from the U.S. to visit my in-laws. Was originally bummed I couldn't bring my electric guitar…read moreto play during the two month visit. After being in Vancouver for a few days, I looked on-line for guitar rentals, not expecting to find anything. Lo, Long & McQuade popped up as the only viable option. Relatively close, too. Visited the North Van location and was in great hands with guitar rep, TARA (super friendly, knowledgeable and accommodating with my requests). Rented a Kramer Nite-V for two months for a fair price. Kept me from going insane. Only good things to say about the rental process. Other staff was great, too. Will definitely recommend to others and come back again when I'm in town.

Kevin in drums has always been a great help to me and for over ten years! It's because of…read moreassociates like him that I return to L & M. And Kudos to the change in management.