I would never recommend Alfredo Collision to anyone…read more I brought my vehicle to this shop after a collision that affected the rear passenger-side wheel. The repair required replacing certain parts related to the suspension and wheel area. Unfortunately, my experience with this place was extremely frustrating from beginning to end. From the start, the woman working there who identifies herself as the Accounting Manager was rude, unprofessional, and very unhelpful. She behaved as if she owned the business, yet showed very little competence or willingness to resolve issues. I even asked to speak with the owner, Alfredo, and was given incorrect information about who the owner actually was. The biggest problem is that my vehicle was returned to me in worse condition than before the repair. After picking it up, the car started making loud noises that it never had before. This makes me seriously question the quality of the work performed. It also explains why they never wanted to provide any warranty for their labor. In addition, the shop kept my vehicle longer than expected and still attempted to charge $50 per day in late fees, which I find completely unreasonable considering the delays and the condition in which my car was returned. At this point, I plan to have my vehicle independently inspected to verify the quality of the work performed. If the inspection confirms my concerns, I will take the appropriate legal action. It is very disappointing to see a business treat customers this way. I honestly believe the owner may not be aware of how poorly this place is being managed and how much damage this type of behavior is doing to the reputation of the shop. I strongly recommend that anyone considering this place look elsewhere for repairs.

Got back to me quickly with pricing. Great customer service. Responsive. Although I did not use…read morethis company they had a fair quote and good response time.

Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

Even though I did not use them due to distance they were quick to get back to me and had a very…read morereasonable estimate. Great customer service.

I worked with Don and he was incredibly helpful and fixed the car in a faster time than the initial…read moreestimate. He also worked with my insurance to help settle everything and made sure I was taken care of.

I normally don't leave reviews but this location has been a nightmare to work with. I've had great…read moreservice at a different caliber collision (I think its now crash champions though) so I thought it would be standard across the board. It was not. Between staff not being able to even find my car the first week it was there, the utter disregard for communicating with you WITHOUT you having to contact them even though they say they'll give you TWICE A WEEK UPDATES, having my car for OVER A MONTH for what they said were minor fixes, and my car having to go back to be fixed properly, I have been left severely frustrated and upset. If you value your vehicle, time, and energy, DO NOT TAKE YOUR CAR HERE.

Prompt, accurate, courteous, fair prices, excellent results. I will use these guys again when the…read moreoccasion calls.

Are you kidding me! I wanted to make sure I went to three places to get a quote first place said…read more$17003rd Pl. said $1300 and then this that i'm gonna go to I wanted to make sure try three places. I'm so glad I went! When I pulled in, he told me to pull in front of the garage and his older man comes out and just starts working on my car! I didn't even send them any photos or anything! They fixed it for free! Zero dollars! Who does that! I tried to give them a good tip and they wouldn't even accept it. These are the people that deserve it most! They just genuinely wanted to help. They will have all of my business and all my family's business moving forward! Plus, besides losing all that money I don't have to worry about sending in my car for over a week! Took them about seven minutes! I'm wildly grateful! They made my week!

I brought my vehicle in after bumping into a pole and its like it never happened. They were very…read morecommunicative about what needed to be done to repair the door handle and talked with my insurance to get payment worked out. Overall very happy with my car and would definitely use them again

Miguel and the team did a great job fixing a relatively damaged car. The research process to find…read morethe right shop was already stressful and Miguel's early engagement was noticeably more straight forward and professional than the other shops that I spoke to. I trusted the team to handle the towing, fixing the bumper, and even replaced the battery. They were very transparent and ready to answer all questions regarding budget and the parts & labor cost. Miguel was extremely communicative throughout the progress on the car. If you're trying to research the right place to get your car fixed, no matter the severity, it doesn't hurt to give these guys a call as it could make a huge difference. I will definitely return to the shop if I need any other work done in the future. Highly recommended.

These guys are great!! I ran over something that fell off a truck in front of me and it…read moretore/dislodged the plastic under my car. I called several places, and they all said it would be weeks or months before they could see me because of the backlog from the hail damage, even though I told them it would be a quick fix to reattach to plastic so it wouldn't drag. But when I called Network, they made time to see me that same day. They were fast, professional, and courteous, and were able to quickly address the issue. Highly recommend!!

I've had multiple vehicles repaired at Network Auto Body over the last 10 years. I've had them do…read moreself-pay custom work as well as insurance claims. They've always worked with the insurance companies to get me the best outcome, even when one vehicle was totaled out. You can't get a better value for the cost of their work. I've always been treated fairly and they've always done an outstanding job!

The fellas at U First Auto Body on Highway 290 West on the way to Dripping Springs are absolutely…read morefantastic! Tremendous customer service, stellar body work on my 2021 VW Atlas Cross Sports and friendly interaction. Jesse and Carlos are the best! Highly recommend!

These guys were very good. They were able to do a search on all of the salvage parts in town. They…read morewere not able to find me a door locally , but they then searched the nationwide database and were able to obtain me a perfect door and had it delivered at a very fair price within 3 days.