4 reviews
Logistic Pro Inc is good at one thing only and that's selling promises they don't keep. Our move from Denver to Oregon was a disaster and we interviewed so many movers because of the distance and size of move we had. We had over 10,000lbs. Many movers wanted our job and we trusted Johnny with Logistic Pro as he showed us pics of stuff wrapped very nicely, he said they use professional movers and not day help or subcontracters, he promised he would be with us throughout the move and his helper Freddie who did our inventory promised he would be with us during the whole move as well. It's advertised on their web page they are with you during the whole move, but that is not true. Freddie and a team of movers showed up on loading day and things went fairly smooth, but Freddie thought the men were taking too long wrapping items so some items were hastily wrapped. The wrapping definitely didn't meet the quality they pride themselves on as upon delivery a week later we had many items with nicks and scratches that we noted when items were unwrapped. We haven't been through all the boxes, but imagine we will find more damage as some boxes are crushed and one lamp they wrapped was broken. However, to our surprise the mover who arrived to unload our stuff in Oregon was an entirely different company known as US Expert Movers out of Bethesda, MD. They were lazy, didn't follow instructions and just put boxes in the closest spot that was available. They did not assemble all our furniture as the contract states and they left their moving trash behind. One mover bumped our antique rocking chair against an end table and it left a mark. He actually apologized I think only because he knew I saw it happen and notified the lead man and he looked at it and said "oh, I don't see anything anywhere so what's the big deal." Jeesh what a jerk, denying there was a scuffed area on the arm and the mover wanted to take responsibility. That mover I believe felt bad and said he loved his job. I asked where he was going next and he admitted to being day labor which was something Johnny promised Logistic Pro nevered used. I heard that mover tell a mover how he loved moving stuff and another mover said I hate it, but it's money. I think most hated it because of how crappy the job was done. I complained to the lead man that items were put in the wrong areas and he was defensive and said his movers followed instructions. He knows better as the movers had to move things around at first and we could tell he was upset with his team because they didn't listen and the house was all one level except one bedroom upstairs. No way did they follow instructions when our front room, closest to the entrance had the most boxes. They could've read and figured out where stuff should have gone as I have pots and pans, dishes, and bathroom items all placed in the family room. That makes no sense, plus both my husband and I were always around to answer questions. We thought about one of us leaving to get them some drink, but we could tell they had no respect for our stuff from the beginning. Upon arrival the driver complained our stuff took up half the truck and the other half was seven more loads. Yeah, his point? We paid a lot of money and entirely too much for the service we were provided, as we never received the service that was sold to us. Logistic Pro are total scammers. I called the mover after he left and asked him to come get his trash and he said they charge for that so that's why he left it. I know that wasn't in our contract and when I went to look up our estimate about trash clean up, the use of subcontractors, and how to file a claim I could no longer access my contract. I saved two email links to it and both come up with a bogus message to contact customer service. Another interesting thing about this company that is a huge red flag and we should have researched it ahead of time is their address location has no trucks. read more