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    Logicalsolutions Net

    5.0 (1 review)

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    17 years ago

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    Verizon

    Verizon

    1.0
    (4 reviews)

    We went there on a quiet Thursday afternoon to change our phone numbers now that we have moved,…read moreupgrade my iPhone 12, and potentially add an iPad to the account. "Jonathan" at the store hands us a sheet with an 800 number and told us to take care of it all online because he was short staffed and couldn't help us. He put the burden on the customer to go online and figure out how to change our own numbers and order another phone and have to ship back our phones to get the credit. After nearly 25 years with Verizon and being a Premier unlimited customer in addition to being a veteran, I found this service on acceptable. He told us to come back at the end of the month when he perhaps would have more staffing. The issue we had with that is there were three people working in the store, and only two other customers there besides our own. Verizon expects us to be loyal customers, yet there, a customer service shows no loyalty towards us and it's very disappointing as we witness the changes in the company over time. We've decided to start looking around at other companies that will have respect for us and support our needs rather than deflect everything to be our problem.

    My first visit here was on 3/11/2019 to exchange a new Samsung Galaxy watch that I had purchased on…read more3/9/2019 at the corporate Verizon store on Jefferson Rd. After getting the watch home I set it up and tried testing it, well it didn't work. The watch would not ring, whether the phone was on or off. On the phone for over an hour getting tech support to get the phone to work. Nothing, she told me to go back to Jefferson Rd because they were saving one for me, well I didn't make it there and it was an hour drive, so against my better judgment I went to the one in Victor NY@ 60 Square Drive. I swore after buying my last phone I would never go back to that store again because the service and wait time were HORRIBLE. But I went back there @ 10 am first customer and I walked over to the register and spoke with Larry, started to explain my story and Larry stood there and just kept rolling his eyes at me like I was taking up his time . Received the new watch, went home and set it up. This time the phone worked, but no notifications were coming through. The phone is suppose to chime when text or emails comes through, nothing. Now to spend 400.00 on a watch for it not to work is frustrating. I called customer service 4 times between 11-3:30 pm. I finally was able to get a supervisor on the phone, she figured out by reading the Samsung community page that people are having the same problem. So the Galaxy app was uninstalled, watch reset and still didn't work. Customer supervisor read that if you turn off bluetooth on the watch it will work. She put we on hold, tested the watch for 5 minutes and all the notifications started to work. Perfect, I was elated!!!! Hung up with her and literally 5 minutes later a software update needed to be installed, installed it and notifications and texts again stopped working. I reset the watch, put it in the box and decided to take it back until Samsung fixes the bugs on it. I took it back to Verizon corporate store in victor ny. I saw 5 employees in the store, 3 people were being waited on and we sat for a good 20 minutes. Allie called my name and called me over to the table. Explained it was my second watch and I want to return it, she then asked me " can I see your phone" with her hand out she wanted my phone, I asked her for what she said she wanted to see if my notifications were on, I said for what?? The phone has already been reset. I just want to see if you have your notifications and volume on. I laughed and said i am a college graduate, already own a smart watch and am well aware of how to set up the phone and watch, not to mention on with Verizon support 4 times on Monday twice yesterday and twice on Saturday, so 8 times trying to get this phone that i really wanted to work. Allie then asked who sold me the watch, I pointed to Larry and he came over, she explained to him what was going on and he said " your second phone and same pronlem" very snippy and questioning like i was making it up. I finally said listen there are notes in my account to return the watch with no restocking fee, Allie told me the note wasn't in there and Larry told me I dont care what they told you, it's your second watch and you have to pay the restocking fee and then Verizon will credit my account by deducting 50.00 off my phone bill , I said "NO" that is not what they said. I said you are a corporate store, you have to go by what corporate says, Larry said no and suggested I call customer service. I did call customer service, I started to explain to them how I was being treated , they are refusing to not return it without a restocking fee. I was speaking with Alley, Larry comes back over again and asks for my phone , I was talking to customer service so I did not hand him my phone, he became upset and walked away, but before leaving told Allie to return but charge me the restocking fee. Finally the manager karen comes over says absolutely nothing and shows allie something on her screen. Customer service assured me that no restocking fee is to be charged because there is a legit problem with the watch and you have called numerous times to fix it. She asked if I wanted her to speak to someone in the store, both allie and karen said NO we found the note about not charging me a restocking fee. Again I asked allie and karen if they wanted to talk to customer service before I hung up, again NO so I hung up. Karen walked away, Allie apologized to me for speaking to me like I was stupid and didn't know how to use the watch. Go to Best buy, they have Verizon SPECIALISTS and they price match.

    Greenlight Networks

    Greenlight Networks

    2.2
    (74 reviews)

    Wow, have to say I am utter shocked at the revIews here so far. For us it has been a long wait to…read morebe sure, many years since I first heard of them as a provider, but their job is not an easy one either, and advocacy totally works. I would suggest using neighbored tools like Nextdoor.com to bring awareness in areas that are accepting orders, it worked in our area. Sure, I get it, $100 is hard to part with for anybody, but I can say that after out neighbored topped 80%, things toppled over super quick. I signed up as interested in early 2017, and ordered service a year ago when they notified me they would be coming to our neighborhood. Then we heard almost nothing till July when the main fiber optic cable was buried. I was super curious nerd that I am so I went out and talked to them, they burry about 400 feet at a shot, then have to burry a tap box, splice the cables to a customer panel and test the loopS to make sure they are stable. For our relatively small neighborhood that took months, but they were out there working tirelessly every day! Only after the loop testing was done could they start working to tie in every house, and that took them till January this year to run our fiber from the street too the house, and the guy that came and installed the service to the house spent about 2hours doing his part. Freedom from Frontier and Spectrum was not won in a day, it's a long fight, but having competition is SOOO worth it... hey, proof is in the speedtest results right? Frontier: 6Mbps down / 768kbps up (paid for 15) Spectrum: 45Mbps down / 9Mbps up (paid for 100) Greenlight: 498.4Mbps down / 49.9Mbps up (paid for 500) At least Greenlight delivers what they advertise instead of trying to pass of an oversubscribed service that lets you down when you need it most.

    Service went out right before the bills game, my neighbor couldn't even get anyone to answer a…read morephone. Not me, learned my lesson. As bad as time warner is, it's better than greenlight. Enjoyed watching the bills beat the dolphins!

    Verizon

    Verizon

    2.6
    (12 reviews)
    $$$$

    Update: with written explanations Bank of America finally removed the $266.64 charge from this…read morehorrendous experience at the Verizon store at 3349 Monroe Ave almost a month later. My phone trade in was finally released from my visit to 3359 Monroe Ave fiasco 2 weeks ago. The silver lining to that was I received $155 more for my trade in at the Verizon Business Center at Culver and University. All three employees I worked with: Mike Kevin and Curtis were great. Avoid the other location!

    Went in to this store for tech support. (I didn't realize they don't do any tech support--just…read moresales I guess??) The man who I spoke with was so rude to me. I tried to explain what I had done so far in terms of troubleshooting the issue and researching on the internet. He told me "well I don't work for the internet." (okay....) I said, "apparently this is a pretty common issue with the newer phones that have eSIM cards." His reply: "What do you want me to do about it?" I mean, "help me, maybe?" I've never felt so disrespected for doing nothing but walking into the same store where I had gotten my phone less than 2 months prior, asking for help. Wow. Oh, and the kicker is that I was right. The tech issue was indeed the eSIM card, which needed reprovisioning. This man had just never heard of the issue, and so I guess he decided to be ultra rude to me to cover his own inadequacies. Someone with his people skills should should not be in customer service field at all. I would seriously go anywhere else other than this store. I am planning to switch cell companies when my current phone is paid for--that's how disrespected I felt after this "conversation." It was my bad for not realizing they don't do tech support, but he could have just told me that. Something like, "oh, I see. I think this issue goes beyond what we typically do in the store. I suggest you call our tech line, at this number..." I had thought it would just be easier and nicer to go into our "local" store than talking to a robot online. I guess robots are just nicer these days...

    Logicalsolutions Net - web_design - Updated June 2026

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